5/5
GoogleKate was excellent and incredibly helpful when I needed to collect keys on Saturday, as a contractor for Smart Estate Agent I am very pleased with their service.
Trusted Agent profile · Exeter
Smart Estate Agent Exeter reviews
★★★★★
1,071 reviews across 3 platforms
10 Southernhay West Exeter, EX1 1JG
Smart Estate Agent's office in Exeter, at 10 Southernhay West Exeter, is rated 4.7 out of 5 across 1,071 reviews on three platforms, including 477 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
477
Reviews on Google
This office
40
Reviews on Facebook
Business-wide
554
Reviews on Trustpilot
Business-wide
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Tell us what you need and we'll put you in touch. Smart Estate Agent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Awards
The Trusted Agent 2026 results for Smart Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Smart Estate Agent Exeter won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 2025 to 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: EX1, Lettings (Landlords & Tenants)
Source: ESTAS winners lists, as published, linked by year.
Reviews
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
Google5/5
GoogleSammy has been more than helpful with our tenancy, as well as our landlord, and we really appreciate the help she has given us during a stressful time.
5/5
TrustpilotNina is an outstanding agent
Nina is an outstanding agent - always quick to reply to any emails or issues, always friendly and helpful, just a joy to interact with. Would highly recommend her and also the rest of the team at Smart Estate Agent
5/5
TrustpilotJack has been amazing at helping us…
Jack has been amazing at helping us find a property. We’ve been looking for a property for 7 months and he has helped put us at ease and found us the perfect property would 10/10 recommend!
5/5
TrustpilotAttended a viewing today with Josh
Attended a viewing today with Josh, a very friendly and welcoming gentleman with good knowledge on the property and the surrounding areas. Nothing was too much bother and he had answers to all of our questions.Thanks Josh
5/5
GoogleFantastic company, who support us very well. many thanks
5/5
GoogleSmooth and easy experience renting a flat through them
5/5
TrustpilotGreat personal service from the team
Lisa, Amelia and the team are great offering a real personal service, I'd have no hesitation in recommending them if you want to sell your property.
5/5
TrustpilotAmazing service
Emily Barlow and the team at Smart have been amazing from start to finish. Selling my property with them has been a pleasure and the service I’ve received exceptional - I’ve been kept informed all the way through the process and feel I’ve had value for money in spades. Can’t recommend enough!
4/5
GoogleAmelia has been very helpful answered all my questions during and after moving in providing lots of information and answering all my questions about the property
5/5
TrustpilotJosh
Many thanks Carly for arranging this room view. Everything goes smoothly with Carly's kindly guide and explanation for each room. Very nice room view experience.
5/5
GoogleJack is super helpful , friendly and quick to respond to enquiries. Nothing was too much trouble when I enquired about a rental property. Would highly recommend.
5/5
GoogleJack is a serious and committed professional. He is kind, insightful and always able to give good suggestions. It has been a pleasure to meet with him!
5/5
TrustpilotOutstanding service
Lisa and her team went way beyond what one would normally expect from an esate agent. They could not have been more helpful and more patient. Lisa was particularly helpful in chasing up slow solicitors and others involved in the purchase. No difficulty was too much for her. Recommend 100%.
5/5
GoogleNatasha was thorough and pleasant to deal with. Everything was taken care of and the tenants they found appear to be so right for the property.
5/5
FacebookWe were shown round a house last weekend by Gemma and we wanted to say what a lovely experience it was to be accompanied by such a nice person, we have seen a lot of houses and it really helps if the agent is friendly and warm and helpful, thank you Gemma!
1/5
TrustpilotViewed a property that was a bit shabby…
Viewed a property that was a bit shabby and needed cleaning as tenants were already there. It was in an area I liked so I was interested but only on the basis that it would be spruced up, Smart assured me it would be. I trusted them as there was still six weeks until move in so plenty of time. Had a second viewing after the tenants moved out and Smart directly pointed out that the previous tenants hadn't cleaned properly and they might keep some of the deposit. Don't worry it will be sorted out. Unfortunately, went to pick up my keys today and, besides, painting the walls, nothing was done. Found a crisp packet behind the washing machine, skirting boards hadn't been cleaned or painted, banister on the stairs was filthy, bathroom wasn't regrouted when this was promised. Smart kept apologising and would ask the landlord, sorry they hadn't actually checked whether the landlord had completed the things he had promised to complete. However, the general tone was one of 'well we will ask but we can't promise anything'. What is the point to an agreement if the other person doesn't keep up their end of the bargain? It had been sharers in the house before and I was sold that they wanted a family who would look after it and the landlord would make it right for a family....That didn't happen.
5/5
TrustpilotAwesome Experience
My viewing experience with Jack was excellent and top notch. He was very patient with me and answered all my questions accordingly. Timing was excellent as he kept to time. I would give a 5 star ⭐️
5/5
TrustpilotProfessional valuation.
Property Valuation.Lisa was very professional and knowledgeable about the local market. She explained the process clearly and concisely.Her valuation was on par with previous ones.She was very helpful and genuine in her approach.
5/5
TrustpilotCharlie was extremely professional and…
Charlie was extremely professional and very quick to let my property. She even got me more rent than I had anticipated! Would highly recommend the Smart service and will continue to use them to let my properties in the future. 5*
5/5
TrustpilotI enjoyed buying a bungalow with help…
I enjoyed buying a bungalow with help of Lisa, Mitch and Rob. Rob was great with the viewings, punctual and allows plenty time for a good inspection. Lisa helped speed the transaction, keeping close eye on proceedings and prompting me for my oversight error.I would recommend Smart 100%
5/5
GoogleAmelia was really friendly and helpful, she kept me up-to-date with the progress and my query was resolved quickly! Thank you 😊 …
5/5
TrustpilotHollie has been helping us purchase…
Hollie has been helping us purchase some property with Smart and cannot fault her excellent customer service any queries or questions we have she comes straight back to us with the answers. Would definitely recommend Smart and Hollie
5/5
GoogleThe lettings team have been amazing bests agents I have ever come across they get back to you with my enquiries request very quickly. Would highly recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Smart Estate Agent Exeter
Has Smart Estate Agent won any awards?
Yes. Smart Estate Agent won Trusted Agent in The Trusted Agent 2026 awards, and at the ESTAS 2025 awards, its most recent won Best in Postcode (EX1).
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Smart Estate Agent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
