Trusted Agent profile · Exeter

Robert Williams Exeter reviews

★★★★★ Excellent

241 reviews across 3 platforms

2 Southernhay West, Exeter, EX1 1JG

Robert Williams's office in Exeter, at 2 Southernhay West, is rated 4.9 out of 5 across 241 reviews on three platforms, including 229 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

229

Reviews on Google

This office

Facebook logo

5.0 / 5

10

Reviews on Facebook

This office

Trustpilot logo

2

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Robert Williams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Exeter office, from every platform, shown as written. First names only.

5/5

Google

We have been delighted with the responsiveness and helpfulness of Suzanne Collins in relation to our recent purchase of a property in Exeter. Suzanne has communicated at all stages of the process and definitely gone beyond my expectations. She not only does what she says she is going to do (which in itself is quite something) she actually tries to proactively help. I cannot praise her too highly.

Neil · 12 October 2024

Agent replied · 20 June 2024

Thank you Neil, we appreciate the feedback and hope that you are very happy in your new home. We look forward to seeing it when it's finished!

5/5

Google

We have dealt with Oliver and his wonderful team for many years, in all this time they have looked after us and our cottage very well. We have a wonderful tenant who has also stayed for years, for which we are also grateful. Nothing is too much trouble and we can recommend them with confidence. Long may they reign.PositiveResponsiveness, Quality, Professionalism, Value

Karen · 24 August 2020

Agent replied · 20 June 2024

Hi Karen, thank you so much for the kind words. It has been a pleasure working with you over the years.

5/5

Google

Robert Williams Estate Agents were incredibly helpful throughout the entire house selling process with very fast response times to our enquiries and requests. We felt very supported by our agent James who worked extremely hard to keep momentum within the chain and communicated very well with all parties involved. We definitely recommend this estate agency!PositiveResponsiveness, Quality, Professionalism, Value

Francesca · 21 June 2021

Agent replied · 20 June 2024

Thank you for your kind review Francesca, I’m pleased that the sale went smoothly and wish you and your family have many happy years in your new home. James

5/5

Google

Thanks to Francesca who has been very helpful for us with our letting. She is very friendly & pleasant to deal with. Robert Williams have overall made the process very easy so far, and have been very quick and efficient.

Elena · 26 July 2023

Agent replied · 20 June 2024

Many thanks Elena, wishing you all the best.

5/5

Google

Such a helpful and friendly estate agent. Zara was incredible in assisting with the rental of a property and delivered a very quick turnaround for us.

Engage · 30 May 2024

Agent replied · 20 June 2024

Many thanks for the kind review.

5/5

Google

Zara has been brilliant at responding to emails and ensuring everything has run smoothly whilst moving from one rental to another. Have been a tenant with them for 10 months and cannot fault their service and attention to details. Highly recommended

Steve · 21 June 2023

Agent replied · 20 June 2024

Thank you for taking the time to review us Steve, it has been a pleasure working with you.

5/5

Google

My first time dealing with estate agents, but I can say this was my best experience and they were quite flexible with my moving date. Highly recommend and a big thanks to Madeline for her support.

Zakir · 24 October 2023

Agent replied · 20 June 2024

Thank you Zakir, it has been a pleasure dealing with you

5/5

Google

Brilliant service! Sold my house, nurtured the sale and tricky downsize search, managing expectations and communicating up and down the chain to ensure everything went as smoothly and as quickly as possible. Knowledgeable, kind and sensible, always in touch, even out of hours when I needed information or advice. Highly recommended. Thanks Emma!PositiveResponsiveness, Quality, Professionalism, Value

Jo · 24 August 2021

Agent replied · 20 June 2024

Thank you so much for your kind review Jo. It's been a pleasure working with you. Look forward to catching up for a drink soon! Emma

5/5

Google

We have been looking for a house for the past 6 months and have been shown houses by all the leading Estate Agents in Exeter. During this time we have submitted 3 offers via differing agents and have to say that Robert Williams have been a pleasure to deal with. Whereas other agents made us feel their profits were the priority, Robert Williams were customer focused on both the buyer and seller and had great attention to detail.

Katherine · 21 February 2024

Agent replied · 20 June 2024

Thank you for the kind review Kat, it is really helpful to get your feedback.

5/5

Google

Been renting a property through them for 18 months now, always super helpful, friendly, on hand when we need them and inspections whilst regular aren’t too often. Madeline Stapleton has been a joy to deal with so far! Would recommend to make your moving journey as smooth as can be.

Imogen · 21 June 2022

Agent replied · 20 June 2024

Many thanks Imogen, it's been a pleasure working with you.

5/5

Google

It has been thoroughly positive experience entering into a tenancy through Robert Williams. I needed to find a property at very short notice and Madeline and Sarah were friendly, helpful and professional....and made it happen in the very short timeframe I needed. Thank you so much all - I will definitely recommend your team to others.

Catriona · 21 June 2021

Agent replied · 20 June 2024

It has been a pleasure working with you Catriona and we hope you are very happy at the property.

5/5

Google

The lettings team at Robert Williams are 'spot on'. I've been with them for a year now. Very efficient arrangement of viewings and vetting of tenants. All your individual needs are considered. Oliver and Madeleine were just superb.

MARK · 21 June 2023

Agent replied · 20 June 2024

Thank you Mark, it's been a pleasure working with you and thank you for trusting us with the management of your properties.

5/5

Google

First class estate agent , nothing was to much trouble , 100% professional, would highly recommend.

Bill · 5 October 2026

5/5

Google

Top team and great service in spite of my incessant pestering for attention to detail!

Apostolos · 5 October 2026

5/5

Google

had an excellent experience with Robert Williams Estate Agent Sales and Lettings. From start to finish, the team was professional, knowledgeable, and incredibly responsive. They made the entire process smooth and stress-free, always keeping me informed and offering honest advice.

Sazib · 9 April 2026

5/5

Google

We moved in the UK from the far east South Korea. The UK letting procedure and a rent contract were so strange to me, but Ms. Madeline Stapleton of Robert Williams at Exeter Devon resolvied all of my inquires and concerns each by each in very good time always, so that moving to the new home and city where I have never been to could be very smooth and we could focus on and spend our time for other moving issues. The firm and she are indeed excellent and I believe any one will fine her very thoughtful and responsive professional, especially I would like to recommend her to one who will move in UK from abroad as well. I am also a law practitioner in my home country, so I know that how much valuable what she has been doing for me, the client would be.

Yung · 26 July 2023

Agent replied · 20 June 2024

Dear Yung, thank you for taking the time to write a detailed review, it is much appreciated and we are very happy that you are pleased with our service.

5/5

Google

Madeline made our move easy, from viewing to move in day. The re was no unnecessary fuss during application and she did splendidly by sorting small bits in the house ahead of time.

Kristine · 21 June 2023

Agent replied · 20 June 2024

Thank you Kristine, we really appreciate you taking the time to review us.

5/5

Google

Testimonial from S&J B Dear Steve, I just wanted to write and thank you very much for all your help and support you gave J and I in buying this bungalow. J and I have settled in now and are very happy. I still find it hard to believe we have such a lovely property. As you know I was a bit concerned because I had not been in to have a look around. I was very gratefull to you for taking the photo's of the property so i could see them on the laptop. I then put my trust in you as you were sure it was the right property for us. And i am so glad you did. If we hear of anyone selling or renting out a property we would not hesitate to recommend your company to them. You and Nick were always very helpfull, polite and very easy to talk to. I will always remember what you did for us. I wish you and the company all the best for the future and hope it goes from strength to strength. Best Wishes from, S&J B

Emma · 21 June 2021

5/5

Google

Zara Rogers is very friendly and helpful always happy to help us with any issues on ouer rental house.

Przemyslaw · 22 March 2024

Agent replied · 20 June 2024

Thank you :)

5/5

Google

I think the best experience I have had renting a house, bar none. This sounds like an exaggeration, but Robert Williams were supremely professional from start to finish of the tenancy. The house itself was lovely, all issues and repairs were dealt with promptly and competently, staff were friendly and helpful without fail and our deposit was returned promptly and without any messing about. Thankyou very much!

Angela · 22 March 2024

Agent replied · 20 June 2024

We're very pleased to hear that you are happy with our service and the house, and thank you for taking the time to review us.

5/5

Google

Robert Williams Estate Agents were fantastic to work with especially given the challenges faced with selling our house during various lockdown. Richard made the process enjoyable, swift and smooth, and I cannot recommend them enough to anyone selling their property. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value

Ralph · 21 June 2021

Agent replied · 20 June 2024

Many thanks for the review Ralph. It was a pleasure working with you and a great outcome for everyone involved. Wishing you all the best for the future.

5/5

Google

Fantastic service! Moved into our property during one of the most difficult times for our country and the assistance was second to none. Madeline was attentive, helpful, considerate and a pleasure to work with. A seemless transition into rental services. I highly recommend the company and in particular the marvelous Madeline.PositiveResponsiveness

Rhy · 21 June 2020

Agent replied · 20 June 2024

Thank you for the review Rhy, it's very much appreciated.

5/5

Google

I recently moved to the country and was looking for a place to rent. I would say, Robert Williams provide services above and beyond. I am very much thankful to Madeline, one of their agents, who showed me a couple of nice places - one of which I rented, and patiently responded to my questions.

Rishi · 12 October 2024

Agent replied · 25 October 2024

Thank you for taking the time to review us Rishi, it is much appreciated.

5/5

Google

Robert Williams have been incredible in helping us to rent. We were able to move in within two weeks of viewing our property as Madeline was so efficient and quick to respond. Would recommend them highly!PositiveResponsiveness, Quality, Professionalism

Bonnie · 21 June 2022

Agent replied · 20 June 2024

Hi Bonnie, thank you for reviewing us, it's great to hear that you've had a good experience.

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Questions about Robert Williams Exeter

Has Robert Williams won any awards?

Yes. In The Trusted Agent 2026 awards: Robert Williams, Exeter won Gold.

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