Trusted Agent profile · Exeter
★★★★★
228 reviews across 3 platforms
2 Southernhay West, Exeter, EX1 1JG
Robert Williams's office in Exeter, at 2 Southernhay West, is rated 4.9 out of 5 across 228 reviews on three platforms, including 216 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Robert Williams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
GoogleJust completed on a purchase with Robert Williams. It went very smoothly and the communication was very clear throughout the process. Suzanne Collins was our contact and a pleasure to deal with, would highly recommend.
Many thanks Callum, all the best for the future.
5/5
GoogleThank you so much for the support and service during the purchase of our beautiful new home in Cockwood! We really appreciated how communicative and helpful Suzanne was during the whole process and every question we had was answered in as much detail and as promptly as possible.
Thank you Katherine, we're delighted that everything went well with your purchase and wish you many happy years at the house. All the best.
5/5
GoogleRobert Williams Estate Agents & Letting Agents are the top real estate agents. They handled everything from viewing to contract quickly and accurately. Madeline Stapleton is also very friendly and professional. I received the best assistance in renting a house and moving in.
Thank you for the kind review
5/5
GoogleOur agent Suzanne was very helpful, responsive, and efficient in helping us to buy our first property in UK. We were under the extreme time pressure to complete before the end of the stamp duty holiday. She provided her professional help to us when our purchase was time sensitive and had some hiccups. We are grateful to her for her assistance!PositiveResponsiveness, Professionalism
Dear Cavy, thank you for taking the time to write a review. We wish you all the best in your new home.
5/5
GoogleI recommend this agency 100% normally a move can be stressful in terms of paperwork, references, filling out forms etc ...but they have made this part of the process very easy and always helping at all times, very friendly agents especially Madeleine (Exeter ) Thank you
Thank you Raquel, we're pleased you are happy with our service.
5/5
GoogleWe are currently renting for the 3rd time through Robert Williams. They have always been a fantastic team to work with, nothing is too much trouble! Thanks Madeline and Oli for being so helpful and efficient in helping us move into our new home so quickly.
Thank you for taking the time to review us Alli, we really appreciate it and it's been a pleasure working with you over the years.
5/5
GoogleWe put our property on with this estate agents after a friend told us how good they are, it went live last week and this week Madeline’s already found tenants :0). Throughout Robert Williams employees have been professional, very helpful & friendly. A big Thankyou to Madeline and the team. We are very happy with their service throughout:0).PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the review Kerry-Ann, it's much appreciated. We're glad we were able to find you tenants quickly.
5/5
GoogleWe would like to thank Emma for all her hard work and effort in selling our house recently. She really does care about her clients and goes above and beyond what is a very stressful period! She was on top of solicitors at all times and even found us our new home that we have now moved into. Thank you so much Emma for everything
Dear Lee, thank you for your review. It was touch and go for a while, but we got there in the end!
5/5
GoogleMadeline was a great help, relaxed and supportive throughout the process of viewing, applying, acceptance and Handover. Her calm and supportive manner made the whole think stress free. Thanks again Madeline
Thank you for the review Ian, it is much appreciated
5/5
GoogleSuzanne and the team were absolutely excellent throughout the whole purchase process. Friendly, helpful, communicated regularly and always quick to resolve any questions or requests. They couldn’t have been more helpful throughout the move and I would thoroughly recommend them based on my experience.
Thank you for taking the time to review us, it's much appreciated. We hope you are enjoying your new home.
5/5
GoogleWe have dealt with Oliver and his wonderful team for many years, in all this time they have looked after us and our cottage very well. We have a wonderful tenant who has also stayed for years, for which we are also grateful. Nothing is too much trouble and we can recommend them with confidence. Long may they reign.PositiveResponsiveness, Quality, Professionalism, Value
Hi Karen, thank you so much for the kind words. It has been a pleasure working with you over the years.
5/5
GoogleThanks to Francesca who has been very helpful for us with our letting. She is very friendly & pleasant to deal with. Robert Williams have overall made the process very easy so far, and have been very quick and efficient.
Many thanks Elena, wishing you all the best.
5/5
GoogleRobert Williams Estate Agents were incredibly helpful throughout the entire house selling process with very fast response times to our enquiries and requests. We felt very supported by our agent James who worked extremely hard to keep momentum within the chain and communicated very well with all parties involved. We definitely recommend this estate agency!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review Francesca, I’m pleased that the sale went smoothly and wish you and your family have many happy years in your new home. James
5/5
GoogleSuch a helpful and friendly estate agent. Zara was incredible in assisting with the rental of a property and delivered a very quick turnaround for us.
Many thanks for the kind review.
5/5
GoogleZara has been brilliant at responding to emails and ensuring everything has run smoothly whilst moving from one rental to another. Have been a tenant with them for 10 months and cannot fault their service and attention to details. Highly recommended
Thank you for taking the time to review us Steve, it has been a pleasure working with you.
5/5
GoogleMy first time dealing with estate agents, but I can say this was my best experience and they were quite flexible with my moving date. Highly recommend and a big thanks to Madeline for her support.
Thank you Zakir, it has been a pleasure dealing with you
5/5
GoogleBrilliant service! Sold my house, nurtured the sale and tricky downsize search, managing expectations and communicating up and down the chain to ensure everything went as smoothly and as quickly as possible. Knowledgeable, kind and sensible, always in touch, even out of hours when I needed information or advice. Highly recommended. Thanks Emma!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind review Jo. It's been a pleasure working with you. Look forward to catching up for a drink soon! Emma
5/5
GoogleWe have been looking for a house for the past 6 months and have been shown houses by all the leading Estate Agents in Exeter. During this time we have submitted 3 offers via differing agents and have to say that Robert Williams have been a pleasure to deal with. Whereas other agents made us feel their profits were the priority, Robert Williams were customer focused on both the buyer and seller and had great attention to detail.
Thank you for the kind review Kat, it is really helpful to get your feedback.
5/5
GoogleBeen renting a property through them for 18 months now, always super helpful, friendly, on hand when we need them and inspections whilst regular aren’t too often. Madeline Stapleton has been a joy to deal with so far! Would recommend to make your moving journey as smooth as can be.
Many thanks Imogen, it's been a pleasure working with you.
5/5
GoogleIt has been thoroughly positive experience entering into a tenancy through Robert Williams. I needed to find a property at very short notice and Madeline and Sarah were friendly, helpful and professional....and made it happen in the very short timeframe I needed. Thank you so much all - I will definitely recommend your team to others.
It has been a pleasure working with you Catriona and we hope you are very happy at the property.
5/5
GoogleThe lettings team at Robert Williams are 'spot on'. I've been with them for a year now. Very efficient arrangement of viewings and vetting of tenants. All your individual needs are considered. Oliver and Madeleine were just superb.
Thank you Mark, it's been a pleasure working with you and thank you for trusting us with the management of your properties.
5/5
GoogleWe truly benefited from the fact that Robert Williams was a smaller agency. The whole process ran smoothly and efficiently with good marketing at the start and excellent and friendly communication throughout the conveyancy process. Oliver did a sterling job in handling the sales and marketing and Suzanne saw the sale through with commitment, professionalism, and through it all, a friendly approach. We would thoroughly recommend using Robert Wiliiams
Thank you for taking the time to review David, it has been a pleasure working with you and we wish you all the best for the future.
5/5
GoogleWe have been delighted with the responsiveness and helpfulness of Suzanne Collins in relation to our recent purchase of a property in Exeter. Suzanne has communicated at all stages of the process and definitely gone beyond my expectations. She not only does what she says she is going to do (which in itself is quite something) she actually tries to proactively help. I cannot praise her too highly.
Thank you Neil, we appreciate the feedback and hope that you are very happy in your new home. We look forward to seeing it when it's finished!
5/5
Googlehad an excellent experience with Robert Williams Estate Agent Sales and Lettings. From start to finish, the team was professional, knowledgeable, and incredibly responsive. They made the entire process smooth and stress-free, always keeping me informed and offering honest advice.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robert Williams's Exeter office has 228 reviews across three platforms: 216 on Google, 10 on Facebook, 2 on Trustpilot.
Robert Williams Exeter is rated 4.9 out of 5 across all 228 reviews, and 4.9 out of 5 on Google from 216 reviews.
Yes. In The Trusted Agent 2026 awards: Robert Williams, Exeter won Gold.
Robert Williams Exeter, 2 Southernhay West, Exeter, EX1 1JG.
