Trusted Agent profile · Exeter

Fulfords Lettings Exeter reviews

4.1

★★★★★ Great

301 reviews across 2 platforms

Feltrim House, 4 Paris Street, Exeter, EX1 1GA

Fulfords Lettings's office in Exeter, at Feltrim House, is rated 4.1 out of 5 across 301 reviews on two platforms, including 248 Google reviews rated 4.3.

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4.3 / 5

248

Reviews on Google

This office

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53

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Exeter office, from every platform, shown as written. First names only.

5/5

Google

Being a first timer living in UK (particularly in Exeter), I found it was a bit stressful process to secure a good property. However after dealing with such a professional and responsible letting agent like Jodie Govier, everything went smoothly. She swiftly provided all answers to my queries. Indeed, the main office is located in a strategic area and it is easily accessible. Well done!

Hairil · 14 June 2022

Agent replied · 13 June 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Trustpilot

Fulfords, Exeter branch - great landlord service

We have three flats which we rent through Fulfords, Exeter branch. Recently 2 of the flats became vacant at the same time, and we had a long list of things to go through with the agents. Both Aaron and Josh have worked very hard to answer all our queries, helped with our requests and of course most importantly to find new tenants. We found the contact process with the office very smooth, receiving calls and emails to keep us informed of viewings and updates on cleaning etc. One of the previous tenants had arrears, and Aaron did a great job with chasing them up, liaising with the tenant regarding terms of release from the contract. We found both Aaron and Josh to be very knowledgeable. Also if one of them was away there was a smooth handover between them, meaning we were never having to explain things from the start. They both always knew what was going on. Both are a credit to Fulfords, we know our flats are in good hands.

Em · 27 November 2023

5/5

Google

I’m so impressed with Fulfords Letting Agents, Exeter Office. Particularly, Aron Marks and Eva Thorn for their professionalism. I look forward to working with you in many other future projects. Thanks!

Lungowe · 11 October 2024

Agent replied · 13 June 2024

Thank you for taking the time to leave us this amazing 5* review lungowe mulowa. Kind regards Lucy, Customer Relations.

5/5

Google

Very impressed with the service provided by James Curnow in the Exeter branch. He showed us round a good property in the St. Thomas area, was engaging and courteous throughout while he had also been excellent at keeping us informed throughout the process as well as proactive with possibilities that might suit our needs.

Rob · 14 June 2023

Agent replied · 13 June 2024

Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you so much for Fulfords provided the professional services to me. The whole procedure of rental the property is very smooth and the staffs of Fulfords are very helpful, polite and take care of my worries. At here, I want to appreciate the staff of Fulfords,Alexa, she help me solve many problem. So, I recommended Fulfords if you want to rent the property.

Pindi · 14 June 2022

Agent replied · 13 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

Absolute crooks. Ripped us off. They inflated the price of the house so much that we had no chance of selling. In the 12 weeks that our property was on the market with Fulfords we had 8 viewings! They claimed that we had over 20 viewings... but at least 10 mysteriously cancelled and another two views were family members of agents with in the branch, who also cancelled. All of the cancelled bookings were still counted as viewings! We cancelled the contract with in their "cooling off" period and they refused to allow us to leave! I would not trust these people to sell a newspaper let alone a property!

Donna · 15 June 2016

Agent replied · 13 June 2024

Hi Mrs Pagliero, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. We booked 24 viewings for your property but 11 cancelled, unfortunately there is nothing we can do when prospective buyers cancel viewings. There was no refusal to allow you to leave the contract, while you were still under our contract we noticed that another estate agent had put your property on the market and used all our photos, in the end we figured out that you wanted to leave us during the cooling off period and had emailed it to us at the wrong email address. We understand that the matter has now been drawn to a close. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many thanks, Branch Manager

1/5

Google

Booked to see 2 houses on the 17th of March, the guy keeps us waiting in the door for 15 min only to find out that he didn't have the key of the first one. Annoying, but we had the 2nd one to see around the corner. When we get there he had the wrong key and there wasn't any way to get in the house. Just what we wanted, 30 min in freezing cold waiting for nothing.

Paula · 15 June 2018

Agent replied · 13 June 2024

I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Many thanks, Sarah.

5/5

Google

Very effective and helpful. After a long time of looking for a flat for us, Aaron and Eva came through with expediency and professionalism. We couldn've done it without them.

Petra · 11 October 2024

Agent replied · 13 June 2024

Thank you for sharing your positive experience with Aaron and Eva! We are thrilled to hear that they were able to assist you effectively and professionally in finding your new flat. We appreciate your kind words and look forward to serving you again in the future.

5/5

Google

Hi, I was dealing with Mr Joshua and Mr Aaron and the experience was amazing they are really helpful and i faced an issue with a landlord and they solved it directly in a better option . Thank you fulfords for bringing helpful and easygoing people .

H · 16 November 2023

Agent replied · 13 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

My experience with fulfords agency is good, especially the staff all are good in behaviour.They will clearly explain everything and got a rental home that appropriate for my family.

Anju · 11 October 2024

Agent replied · 13 June 2024

Thank you for your glowing 5* review Anju John. Kind regards, Lucy, Customer Relations.

5/5

Google

Janine is a brilliant person she helped me and my friend berua a lot she’s a big help and lovely women I definettly recommend fulford agency .

Liam · 15 June 2019

Agent replied · 13 June 2024

Thank you Liam for your kind comments, i am glad we could help. Best wishes, Sarah

5/5

Google

The agency and Alexia were very efficient and quick to help me and provide me with the rental agreement and every details I needed. Strongly recommended.

Matteo · 15 June 2019

Agent replied · 13 June 2024

Wonderful to read such a fantastic 5* review, many thanks for the recommendation. Best wishes, Lucy.

5/5

Google

I dealt with Jodie who was professional and attentive. Excellent service. Chris H.

Chris · 14 June 2022

Agent replied · 13 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Alison & the team are very friendly & professional. They are quick to respond to emails & always helpful 🙂 5 stars from me! …

Oliver · 28 November 2025

5/5

Google

Thank you to Amanda and team for being so helpful and pleasant during our purchase at Newport Park. We would recommend them anytime.

Annette · 14 June 2020

Agent replied · 13 June 2024

Many thanks Annette for the glowing 5* review and recommendation. Best wishes, Lucy

5/5

Google

Jodie is a brilliant agent - personable and gets everything done fast.

Rachael · 14 June 2022

Agent replied · 13 June 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

1/5

Google

Louis is as helpful as a wet paper towel in a flood ask for someone else or use a different branchNegativeProfessionalism

John · 27 August 2020

Agent replied · 13 June 2024

Hi John 1234, I am sorry you feel this way and felt unable to contact us directly about your experience. Should you wish to do so, please e-mail us via review@countrywide.co.uk with further details of what has troubled you. Kind regards, Scott @ Customer Relations

5/5

Google

I recently moved into a rental property in cranbrook. The process was smooth and trouble free. The paperwork all done online to deal with tenancy agreements, applications and credit checks, which made the process very simple and quick. We'll done the team involved

Mark · 16 November 2023

Agent replied · 13 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Great service, Jodie was very attentive throughout the lettings process.

James · 14 June 2022

Agent replied · 13 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Fulfords have found us our last 5 tenants, and we have been extremely happy with their introduction only service. All enquiries are answered promptly, politely and most importantly correctly. Alexia from the Paris Street office has been exceptionally helpful during the tenant change over periods, and also later on in the tenancies when either party has needed advice. We will continue to use Fulfords as they are so reliable.

Rachel · 15 June 2019

Agent replied · 13 June 2024

Hi Rachel, Thank you very much for this review and the 5* rating! I am delighted to hear that Alexia and the team have provided such good service when helping you find tenants for your property! Kind regards, Jake

5/5

Google

Very happy with the service received from the Fulfords staff. Extremely helpful and approachable especially Amanda and Alison.

Jane · 14 June 2020

Agent replied · 13 June 2024

Thank you for taking the time to leave us this excellent review, it's great to see that the Fulords team were once again able to provide their proven, 5* service! Best wishes, Lucy.

1/5

Trustpilot

Fulfords Plymouth are a disaster

Fulfords Plymouth really dropped the ball. Promised move in dates and then at the last second pulled out. Have to now scramble to find a new place to stay ahead of my flight- 4 days before my flight. Thank you Fulfords, threw my whole move up in the air.

Donovan · 23 December 2024

5/5

Google

Really efficient and helpfull staff during the whole process (what is a real roller coaster ride :) but you maded it easier). We were in touch with James, so a big thank you for you James. Our new home is just fantastics we love it.

Ágnes · 14 June 2023

Agent replied · 13 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations

1/5

Trustpilot

They don’t listen…

Seem incapable of following instructions. We asked them to let us know when they had arranged viewings for - they didn’t. We told them the property was under offer with another agent and asked them to stop viewings - they didn’t. Have zero faith in them when they can’t follow simple requests and will not deal with them again.

D · 4 July 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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