Every review we hold for the Exeter office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery satisfied with their service. All documents where processed quickly and their staff is friendly.
Ilke · 15 August 2025
Agent replied · 12 December 2025
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have just been moved into our new home. For what we expected to be a very overwhelming and stressful experience was the complete opposit, james and eva have been on the end of the phone, they have made the entire proccess smooth and relaxing and could not have done anything more to help us. Thank you very much for everything!
Chelsea · 14 June 2023
Agent replied · 13 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotFulfords Newton Abbot - Woeful
I recently offered on a property with Fulfords Newton Abbot and as I was porting a mortgage, the property being chain free and ready to move at pace was really important to me. I was assured of both, but neither were true. I ended up pulling out of the transaction as I couldn't risk losing my mortgage product. I'm currently out of pocket for the search fees - Fulfords will be hearing more about that.
Ali · 16 July 2024
★★★★★ 5/5
GoogleOur big thanks to Amanda Sim for all your help and support and suggestions in our recent property purchase. Emails and phone calls were returned promptly and we would highly recommend this service.
Karel · 14 June 2020
Agent replied · 13 June 2024
Thank you Karel for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy.
★★★★★ 4/5
GoogleStaff were helpful throughout especially Sophie, we had a really nice experience with her! :)
A couple of minor bumps along the way but overall we are very happy with the service provided!
Hazel · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave us your wonderful comments. Kind regards, Donna.
★★★★★ 5/5
GoogleWe were looking to rent our first home after university and Fulfords have been very helpful, would highly recommend! Jess has helped us every step of the way and has kept us up to date with what's been happening. All staff have been very friendly and answered all of our questions, thank you for all of your help!
Jack · 18 August 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotExeter branch lettings do not go near…
Exeter branch lettings do not go near this company your property will be wrecked in no time they don't inspect even when you have concerns, they take the money quick enough these companies have to be named and shamed Susan Cooke happy to put my name to this grievance, to be very precise , it is the Exeter lettings branch, Paris street I believe .
Susan · 12 December 2024
★★★★★ 1/5
GoogleWon’t even bother picking up the phone and speaking to clients.
Anyone thinking of putting their property on the market just know you’ll lose a lot of potential buyers! Called more than 15 times different days and times always goes to voicemails and one time a member closed the line as soon as I asked about a certain property!
Disgusting!
Darina · 14 June 2023
Agent replied · 13 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery well looked after by Jodie. Everything was made very easy for us and we are so pleased with our new home.
Colin · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience with Fulfords lettings team, feel very confident that my property is in safe hands being managed by them.
Beth · 22 May 2025
Agent replied · 11 October 2026
Thank you for taking the time to leave us this great 5* review Beth. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to Amanda and the team at Fulfords in Exeter in relation to the sale of my property in Heavitree. Extremely pleasant, helpful & professional service was given throughout.
Shaun · 14 June 2020
Agent replied · 13 June 2024
It's great to see that the Fulfords team were once again able to provide their proven 5* service! Thank you. Kind regards, Lucy.
★★★★★ 1/5
Googleme and my girlfriend recently moved into our first property in Exeter. 1 bedroom flat, which is lovely. However, when we went to the viewing we asked the estate agent multiple times about parking, asking about permits. Which she insisted on saying that you can 100% get a permit. we even said "are you sure as we got an expensive car we are bringing with us" with her reply being "absolutely, you can get a permit".
we eventually got the flat and moved in, and low and behold we cant get a permit for our property, we raised this issue with the estate agents, with their reply being " oh we meant you can get permits in the car parks near you area" and she gave us the contact details of someone who deals with permits for the car park near us, gave them the benefit of the doubt, and got in touch. about a week later after constant messaging the person got back to us saying " I don't understand why your estate agent told you, you can get a permit. she was being very overzealous, as we haven't been handing permits for a while due to the car park being full".
so we have been technically lied too, we are at a flat in Exeter, where we are now spending an absolute fortune on parking and cant do anything about it. if we would of known this we wouldn't of moved there. we wish she just told the truth. now we are stuck, with no help from fulfords what so ever. avoid this company.
Karl · 14 June 2020
Agent replied · 13 June 2024
Hello Karl,
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
TrustpilotExcellent service from Tavistock Team
Excellent service from the team in Tavistock. House sold before officially marketed. Knowledgeable and very helpful staff. Wouldn’t hesitate to recommend them.
Jane · 4 March 2026
★★★★★ 5/5
GoogleAwesome service and helped massively
Oliver · 11 October 2025
Agent replied · 11 October 2026
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat Estate Agents, everyone was so helpful, a real class above other agents in the area, moving is stressful at the best of times but relocating to a new area is so hard and they made the process smooth and seamless, not just saying it because of the welcome pack, but it’s a lovely touch, Thank-you
Lisa · 14 June 2023
Agent replied · 13 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe sold my Aunts house in Exeter and Fulfords could nor have been more professional and helpful throughout the process. Louis and Ruby in particular were so kind and patient throughout, for which we were all extremely grateful. We highly recommend the Exeter branch and give them a huge Thank You from us all 🙂 …
Paula · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotOur tenancy comes to an end shortly but…
Our tenancy comes to an end shortly but this bunch just do not listen to you. We can prove without dispute that many times we reported issues only to not have anything done about them....let's all wake up a bit and avoid this lot
Trainwell · 11 July 2025
★★★★★ 4/5
GoogleGreat experience renting with Fulfords. Heidi was incredibly helpful and very prompt, helping us find and rent somewhere ideal in a very short time.
Carlos · 14 June 2021
Agent replied · 13 June 2024
Thank you for your 4* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
GoogleQuite possibly the worst estate agents ever. Me and my boyfriend were hoping to move into a flat with these so called estate agents and were messed around for 6 weeks!!! Paid the deposit and first month's rent within a week of seeing this place and nothing! Excuse after excuse. We were told that was work to be done but it would be ready within a week but they kept adding a week on. When we asked for the keys they seemed reluctant to give us them and now they have moved other people in. Heard nothing from them or the landlord. Waste of time. How you can call this an estate agents is beyond me.
Lauren · 15 June 2018
Agent replied · 13 June 2024
Dear Lauren Willis,
Thank you for taking the time to leave this reply. I’m sorry to hear that the level of service provided fell below your expectations. All feed back is reported to the team and if you would like us to investigate this further, do not hesitate to contact us on customercare@countrywide.co.uk
Regards, Chris
★★★★★ 1/5
GoogleDisgraceful. Insane and inexplicable fees. After 6-months demanded a fee to renew contract (despite law being that it moves to 1-month rolling). Threatened us repeatedly with eviction if we didn't pay that fee. Wouldn't give us landlords contact details (law to give us his address).
Ended up taking a day off work to go down their office. I waited there for about an hour because 'nobody was available'. Asked them to explain and then subsequently I pulled up all the Gov legislation on my tablet to show them where they have been incorrect.
Two of the three in there were incredibly rude during that entire process, although one lady was great.
Andrew · 15 June 2018
Agent replied · 13 June 2024
Hello Andrew
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
Kind regards, Chris
★★★★★ 1/5
GoogleFulfords are typical of the lying stereotypes that give estate agents their terrible reputation. I got contacted by them regarding a house that they were eager to try and flog off at short notice, claiming the previous buyer had mysteriously pulled out and that we could have a bargain on our hands. The smarmiest of the staff was all over us like a rash, until we had a survey done and discovered that a loft extension had been done without planning permission, did not confirm to building regs and as a result the roof was starting to bow!! Even when this was pointed out the smarmy estate agent wasn't prepared to even listen to our findings and simply tried to discredit the survey. No wonder the previous buyer pulled out!!!
Rog · 15 June 2018
Agent replied · 13 June 2024
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Kind regards, Sarah
★★★★★ 2/5
GoogleNice as pie until you sign up with them and as soon as you do, they will take the buyers side in everything. Would not speak to our solicitor directly as she admitted she 'did not get on with him,' and so instead persistently rang us and asked us to chase him for things. Always told she was 'busy'when ringing the office and consistently failed to return calls. I know all estate agents have a bad name but would highly recommend seeking an alternative.
Ben · 15 June 2018
Agent replied · 13 June 2024
Thank you for taking the time Ben to leave us your feedback about your past experience with our team.
Customer service is very important to us and I am sorry if you felt that this was not the case during your experience. We do treat feedback such as yours, very importantly and such I would like to invite you to discuss with us any further feedback at review@countrywide.co.uk.
Kind regards, Scott.
★★★★★ 5/5
GoogleJanine and the team at Fulfords were helpful, efficient and patient throughout the process of securing our rental property. A far easier experience than many other agents in the area!
Matt · 15 June 2019
Agent replied · 13 June 2024
Hi Matt. many thanks for your great 5* review. I'm delighted to read you had such a positive experience. Best wishes, Tracey
★★★★★ 5/5
GoogleExtremely delighted! Everything from the viewing to the lease agreement and the payments was wondefully handled. For someone like me, first time in the UK the whole transition was a culture clash but the team at Fuflord's was very proactive and attentive. Were recommended to me by a friend and nowI strongly recommend them too.
Aditya · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
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