Trusted Agent profile · Exeter
★★★★★
301 reviews across 2 platforms
Feltrim House, 4 Paris Street, Exeter, EX1 1GA
Fulfords Lettings's office in Exeter, at Feltrim House, is rated 4.1 out of 5 across 301 reviews on two platforms, including 248 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Fulfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
GoogleI have rented a house in Exeter from overseas. I'm so glad everything went smooth and efficiently by Fulfords Letting Team. Especially I wish to thank Alexia and Jodie. They are very responsive, helpful and professional.PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFulfords were amazing- would highly recommend! We had a smooth, quick sale of our property and Fulfords kept us in the loop every stage of the timeline. Abigail, in particular was a delight to deal with- went the extra mile to make things as smooth as possible and constantly communicated with us so we knew exactly what was going on.. so personable but also professional and a real asset to their team!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAmy and Alice great customer service…
Amy and Alice great customer service and was always on the other end of the phone or quick reply to an email with any issues raised
5/5
GoogleRented a property through them, Mr Aaron Marks was very efficient, prompt and friendly. Great and fast communication. Highly recommended. 5⭐️
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust wanted to say Thankyou so much to everyone at Fulfords, especially Alexia who has been amazing throughout.. They’ve got me and my partner into a house so quickly and they’ve made us both feel so at ease.. thanks so much everyone!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotI was looking to purchase a property…
I was looking to purchase a property and the sales team were great. The details supplied were accurate and I received follow up enquiries regarding my interest and opinions. All of which were useful.
5/5
GoogleWe are in the process of buying our very first home. The whole team have been brilliant and continue to support us through this process. Everything has been explained clearly and the communication has been great. Thank you for all the help, especially Rhys!
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy
5/5
GoogleAlexia of Fulfords in Paris Street Exeter and her team have been extremely helpful to me. They understood the queries that I had and went out of their way to support me. I would have no hesitation in recommending the team for future lettings.
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
GoogleAbsolutely fab Really helpful staff who rang me when a suitable house came up Staff were also great helping me deal with tricky online solicitors who would not answer simple questions And made calls to my solicitors on my behalf to get things going. Would diffently use fulfords again
Hi Helen, The Fulfords team in Exeter are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. I will pass on your wonderful comments to the entire team at the branch, many thanks!
1/5
GoogleUnfortunately, Fulfords displayed a real lack of professionalism during my dealings with them. Even with repeated chasing they would take at least a week to respond to enquiries, and the response was rarely anything beyond "we are still looking into it". When calling I would be told some variation of "let me check with a colleague and get back to you", and then I would never hear anything again. As you can imagine, this poor communication lead to huge amounts of stress given the tight time frames and careful arrangements that moving involves. In my case, the end result that a crucial problem was not resolved by the time of my move. I definitely would not recommend Fulfords for any serious contract arrangements.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPlymouth Branch Unprofessional
Very unprofessional once they had our signature on the sales contract. No follow ups so buyer started haranguing me instead then pulled out because the support wasn’t there. A particularly dopey assistant left the door unlocked after a viewing and the entire office moved without telling me. A really shabby customer service
1/5
TrustpilotFulfords Exeter, Lettings
I rented my house out through Fulfords. Initially it was positive as the house was marketed well. Despite paying a management fee, I at times had to manage the house myself, reminding them to carry out repairs, not having emails replied to, and being charged over the odds by a team who were far too cosy to be professional with their contractors. Fulfords lost sight of the fact that they were engaged by me to manage the property, and also lost sight that it was my house.
5/5
GoogleGreat service from start to finish in our letting process, was first time for myself and my wife and the team really helped us along the way. Heidi was very polite and friendly and nothing was too much trouble. Thanks again
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
GoogleFulfords handled my renting of a Flat in central Exeter. The service that they provided has been excellent, they may be a little more expensive but they make it worth your while. I would especially like to thank Lexi for all her help.
Thank you Philip for your wonderful 5* review and kind recommendation of Lexi and our local Fulfords team. Kind regards, Scott
5/5
GoogleVery helpful and people. Glad to rented the property through them. Keep the best work.
Many thanks Salah for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFulfords Estate Agents staff are a breath of fresh air! They work very quickly and are fully motivated to achieve a sale. They endeavor to make a sale with both parties happy with the deal. I have been so impressed with their services and have been both a purchaser and a seller with them in the past. I will most certainly use their services in the future.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleJames has been incredibly helpful in dealing with our enquiries, and questions with great helpfulness. A brilliant agent.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThorough and detailed review
Leah at Fulfords Exmouth provided a very thorough and detailed valuation of my property
5/5
GoogleHiedi and Alexia were both very helpful and always responded immediately to any questions. My application for a rental property was completed within a week.PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations
5/5
GoogleJess and Aaron helped me through all the process. Cannot ask for more! Thanks for helping going through the letting process
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSuper friendly staff and very helpful throughout the letting process. James was mega friendly and helpful throughout
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat professional service that has been brilliant. A quick example is that Alexia had given me a quote for some work in a property I own that I had agreed and then she came back with an alternative that saved me money but had the same result. She may have lost Fulfords a small amount of money on this job but she's just guaranteed that I'll keep using Fulfords in the future.PositiveProfessionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleI have used Fulfords student lettings for over a year and they are one of the worst set of estate agents I have ever dealt with. The tenancy contract and rent payment plan was written up wrong and had to be corrected at least three times. Their communication is poor between colleagues which means they are often unaware of clients' ongoing situations. At the end of the tenancy, the damage deposit was received late and the amount given was £400 less than what it should have been. I will never recommend these estate agents and if they are used by anyone be sure to follow up absolutely everything.NegativeResponsiveness, Quality, Professionalism, Value
Hi Serena, Please contact us via review@countrywide.co.uk so that we can look into this matter for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleExtremely great service, James has been great and has made the whole process so easy.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Fulfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
