Trusted Agent profile · Exeter
★★★★★
301 reviews across 2 platforms
Feltrim House, 4 Paris Street, Exeter, EX1 1GA
Fulfords Lettings's office in Exeter, at Feltrim House, is rated 4.1 out of 5 across 301 reviews on two platforms, including 248 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Fulfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
TrustpilotFulfords in Dawlish
We sold our house through the Dawlish office Sean Olley was professional, efficient & friendly He kept us up to date with progress and played a key part in liasing with all parties to deliver a speedy sale Thanks Sean, totally appreciate your help, you're definitely a great asset to the Company
5/5
GoogleI am very pleased with the service I received from the agency, I got a house very quickly and effectively despite being a foreigner I especially thank Eva Thorn for her efforts and also Aaron Marks and Joshua Richards they are a very effective and quick set of people.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom initial enquiry to getting the keys, the team have been great. AJ was fantastic at viewing and advising of next steps, every question was answered, nothing has been too much trouble!
Thank you for your glowing feedback! We are thrilled to hear that our team went above and beyond to make your experience with us great. We pride ourselves on excellent customer service and are happy to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI just want to say a big thank you to Aaron and Eva for their efforts in helping me get into my new home. They made every process easy for me.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst company ever
Worst company ever. This company have special talent to make expense quote same as the amount of deposit money. Even the internal guy shared to me they make fake quotations from local services in order to grab all deposit of tenant. Do not recommend this company al all.
1/5
TrustpilotVery unresponsive i had left a few…
Very unresponsive i had left a few voice mails and messages to staff and never had a reply, They will badger you to use the in house solicitors Do not use the in house solicitors you will still be charged if the sale doesn't go though.
5/5
GoogleI couldn’t be more thankful to the team at Fulfords, particularly Aaron Marks. He has been incredible with all the help he has given and making my first time renting less intimidating. Always happy to help with any questions or issues and went the extra mile.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAVOID! I had awful and scary experience today as I was taken to see a flat with Andrew. I asked for full details before arranging a viewing of the flat. He said the flat was excellent and in good area. LIES!! I am not from Exeter and when I went to see the property it turned out to be a council building (he said it wasnt) and the flat itself was £1000.00 per month. The area the flats was at was disguisting , filthy and full of junkies , there was poo in the halway and lots of rubbish, probably 100s of alcohol bottles. I am a single young woman and 2 of the neighbours above 39 King Arthurs Road started shouting at me, I am genuinely partified and ran off before I could even see the flat. I do not understand how an agency such as Fulfords offers disgusting council properties that are safety hazard. I’m genuinely very disappointed of this agency especially from ANDREW, who lied and laughed at my face.
5/5
GoogleThank you Fulfords. I had amazing experience with your service to find a property. Especially, my letting agent Aaron Marks is very kind and super supportive. He helped my relocation easier and smoother than I ever expected. Also, there are other staffs who are also so helpful on the phones !!!
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
1/5
GoogleAbsolutely appalling. They made my family jump through hoops. Changed over all the bills for the wrong address without my consent. Currently going to the ombudsman about them.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleZoe Anderson has been brilliant at helping me with my first ever mortgage, quick to respond, full of knowledge and generally just lovely all round! Yasmine has also been fabulous at assisting me with the entire mortgage process and helping me to secure my first property! 10/10 would recommend them both, great price and brilliant at their jobs!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
1/5
TrustpilotUnprofessional behaviour
Very unprofessional behaviour. Earlier, they told us the landlord had agreed with other tenants and refused our application. Later, my husband inquired about the same property from his Zoopla account and was told it was still available. When he mentioned that I had already spoken to them in the morning, they suddenly changed their answer again. This was despite the fact that we had already accepted the rent they quoted. Overall, totally unprofessional conduct.
5/5
GoogleThis was my first time renting and Aaron Marks made the process a lot less intimidating for me. He was very patient and approachable to talk to.
Many thanks Jude for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOur experience with Fulfords has been amazing. A massive thank you to Yasmine - great communication skills, efficient, knowledgeable and quick to answer any questions. We were always kept up to date with the latest news and the team even got things moving when it seemed to slow down. Also we would like to thank Louis for all his help.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks to Jess and the team at fulfords for helping us find our new home. Great experience!
Thank you for taking the time to share your experience and for your wonderful 5* review Lou! Kind regards, Lucy, Customer Relations.
5/5
GoogleJosh made the process of moving into a flat easy and comfortable. He quickly responded to any queries or requests and was helpful all round. The only issues were that the advert was slightly misleading and we were told the flat came with a freezer.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleMaintenance for our rental house was really poor, we had to chase them in order to get things fixed. They do not respond to emails unless they want something from us. I have left emails, messages over the phone and even went in store to inform them about doing something but they completely ignored me. Poor communication between office staff and the maintenance team. I would not recommend Fullfords to anyone!
Hi Dhaniah Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
5/5
GoogleHuge thanks to Aaron, Eva, and Joshua for their incredible help with the renting process. They truly went above and beyond. Highly recommend them!
Cristina, thank you for taking the time to leave us your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to thank all of the team at Fulfords, particularly Sophie, Oliver and Abigail. They have always been helpful, friendly and patient, and they go the extra mile to help us with our search to buy a property. Many thanks.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOne of the best companies I have ever dealt with in the UK. Special thanks to Aaron, Alexia and Heidi.
Thank you for your thoughtful 5* review Ali! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNever inspected the property for 2…
I own a bungalow in Exmouth with beautiful views of the sea, I used Fulfords lettings to look after it. Fulfords Exmouth never inspected the property for 2 years, tenant wrecked the place, no Branch manager or lettings managers for long periods of time, been offered £100 goodwill gesture not accepted. Please give this company a wide berth.
5/5
GoogleMy experience with fulfords has been awesome. Specially Josh (Joshua Richards) has been very excellent right from the beginning. He is extremely proactive and has always been up to mark, proactively calling up and updating on new let properties based on my requirements. I must say I have so far never come across someone so proactive like Josh amongst all the letting agents I have dealt with so far.
Thanks for the wonderful 5* review Beadon Roy! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service!! Hassle-free processes from the house viewing up to the moving day. Cheers to the team, especially Aaron Marks, for responding quickly to our never-ending queries, you've all been very wonderful and helpful. All the best!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA big thank you to Joshua Richards from Fulfords Paris Street Exeter, for helping to make our recent house move a really positive one! He was so helpful and approachable and we really appreciated it! Thoroughly recommend!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Fulfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
