Fulfords Lettings Exeter reviews

★★★★★ 3/5

Trustpilot

Seamless if you have the right person

A seamless transition to move when Aaron, the senior lettings agent, was available. Unfortunately he was on a long overdue holiday midway through the process. I was left frazzled by lack of communication and over reliance on online portals and time wasting referencing (a week). I offered to pay 6 months up front which I have, but still needed to go through references and run around (on the day of my father's funeral) to get copies of my savings and investments only to then be told I'd need to pay the 6 months anyway. It's been a distressing time, not helped by lack of communication and red tape. When Aaron returned he called, I paid, we arranged a key exchange and it was done. I like simplicity and simple business practice where you speak to people and at least have an email attaching documents rather than online portals or documents sent without any human interaction. Perhaps I'm too old school, but business should be personable. Aaron is a friendly, warm and welcoming man who gets things done easily which is exactly what you need when you're moving after the death of relative, not to have to chase people constantly.

Simone · 30 July 2025

★★★★★ 1/5

Trustpilot

Very disappointing experience with…

Very disappointing experience with Fulfords Paignton. Our tenancy agreement contained a clear break clause (Clause 17.2), and we gave the required notice, yet we later faced a claim for £687.12 in alleged rent arrears and a dispute over our £1,200 deposit. Our emails and calls to arrange the check-out went unanswered, nobody attended the inspection, so we had to video the property ourselves. We even had to travel to Paignton with a van full of our belongings simply to return the keys. The landlords supported the same position as the agency throughout the dispute. We took the matter through the independent mydeposits adjudication process. The adjudicator confirmed that our notice complied with Clause 17.2, no rent was owing, and awarded £0 to the landlord and the full £1,200 deposit back to us. Based on our documented experience, we would not recommend Fulfords Paignton. Keep everything in writing, know your tenancy agreement and protect your rights.

Zhasmin · 18 August 2026

★★★★★ 5/5

Trustpilot

Fulfords Plymouth feedback

We dealt with Fulfords, Plymouth and we recieved a very personalised service big thanks to Lara and Mia! We were kept informed and with enthusiam achieving our property sale. Clearly Lara as manager brings a wealth of experience and she follows through thanks again ! Mike & Jill Gale - Plymouth

Mike · 29 March 2026

★★★★★ 5/5

Google

Finding a property agent who delivers results swiftly and efficiently is a rarity! Working with Joshua Richards was an absolute delight. His dedication, knowledge and resourcefulness ensured that my quest for a new home was not just fulfilled but done in record time. Within a mere two weeks, Joshua understood my needs, and presented me properties that perfectly matched my requirements. The support extended beyond the property search. Eva Thorn, managed all the necessary paperwork and formalities with utmost diligence and expertise. Her prompt responses to queries and guidance through intricate documentation process, made what could have been a daunting task, remarkably smooth and stress-free. The team demonstrated unparalleled professionalism but also genuine care for the clients' needs Without hesitation, I recommend Joshua and Eva, to anyone in search of a seamless, expedited and pleasant home-buying/renting experience.

Aashish · 16 December 2023

★★★★★ 5/5

Google

From the moment of engagement, Heidi was positive and professional and gave me confidence in Fulfords having experienced poor service from multiple agents countrywide. She handed my property over to the dream team of Aaron and Josh to mange both appointments with potential tenants and day to day communication with me. These guys were exceptional and the communication was the best that I’ve received from a letting agent in my 20 plus years of being a landlord. Well done Aaron and Josh you are both a massive asset to the business you both deserve a pay rise. Thanks to your conduct the dream team will now be my go to. Keep up the great work I highly recommend you both.

Steve · 16 December 2023

★★★★★ 5/5

Trustpilot

Fulfords Plymouth - Sold Stc

Fulfords Plymouth - James Jason Ashleigh Hannah I have just sold my home STC with them. James valued it. And did the viewings. Jason dealt with my paperwork and offers. Ashleigh and Hannah were in the background booking viewings and doing confirmations for me. They were all great. My house was on the market about 10 days. I have found them to be thorough throughout the process so far. And highly efficient. So far I can highly recommend them. I hope the high standard of care continues throughout the process until we have exchanged!

Sally · 29 April 2025

★★★★★ 3/5

Google

We tried to sell our home with Fulfords, but didn't find a buyer within 12 weeks. We then switched to a different agent and found a good buyer very quickly. Every individual I dealt with at Fulfords was professional and friendly, but there were some issues with the right hand not knowing what the left was doing. I would recommend using a smaller estate agent, as trying to sell your house is a time when you really want to be able to communicate with the same person every time, who always knows what's going on and knows you.

Chris · 11 October 2025

★★★★★ 5/5

Google

Fulfords is the best i would highly recommend.I would like to express my sincere gratitude to Josh for guiding us through to our new home.The communication i got from Josh and the other team members is absolutely amazing.Josh managed to lay all the enxiet and stress involved in securing a home.You were there to answer every question and provide solutions to all our needs .You are truely a wonderful team.Thank you very much.To Josh please keep up the good work.You are an amazing human being . Satisfied client

Brilliant · 17 October 2023

★★★★★ 5/5

Trustpilot

Aaron Marks in Exeter branch is great

I would like to thank Aaron Marks in the Exeter branch for being such a kind, professional and helpful member of staff. My family have recently rented a property from Fulfords and couldn’t be happier. The times I have called the office, I have been greeted warmly by all staff and they couldn’t have been more helpful.. Thank you!

Jenna · 12 November 2025

★★★★★ 5/5

Google

We’d like to thank Josh for his help in securing us our new home! After many bad experiences with other agents in the area, Josh was a breath of fresh air. He was beyond helpful, and went above and beyond! He was on hand to answer any questions we had whenever needed. Furthermore, he dealt with our constant stresses and ensured we had as smooth of a move in as possible! Thank you Josh, you made the experience as easy as possible!

Ella · 17 September 2023

★★★★★ 1/5

Trustpilot

Fulfords in Tavistock fall way short of…

Fulfords in Tavistock fall way short of customer service for buyers of their marketed properties. We understand that estate agents represent the vendor but it is ultimately the purchaser who pays their wages. Todd Schooling in Tavistock works only for the vendor and does not use common sense when a sale falls through lower down the chain. Straight to vendor without having patience to ascertain if the chain can be salvaged(which it has). He does not consider how much money other people have paid out to get to things moving. Through no fault of his own, he is young and inexperienced with no apparent manager to assist in Tavistock. No feedback when questions asked, or only partial answers. Think twice if you want to use Fulfords.

Jimstein · 17 June 2026

★★★★★ 5/5

Google

I can recommend Fulfords in Exeter wholeheartedly, especially thanks to Josh. He has kept in close contact at all times, has taken time to consider new options where appropriate and he is always thoughtful, adding that all-important personal touch to what is sometimes a difficult process. I appreciate his attention to detail and it is good to feel that you can rely on someone when making such a personal and complex decision as moving house.

Sarah · 16 December 2023

★★★★★ 1/5

Trustpilot

Very poor

I initially left a five-star review for Fulfords Paignton because they were very helpful in securing me a rental property. Unfortunately, my experience after moving into the property has been disappointing. Since taking occupancy, I have encountered several issues within the property which took a considerable amount of time to be addressed and resolved. Communication and support during this period were not of the standard I expected. I also experienced problems regarding the gas and electricity accounts. Based on information provided by the agency, I was led to believe certain dates were correct, but this resulted in me being charged for utility usage during a period when I was not living at the property. While my initial experience was positive, the level of service provided after moving in has left me disappointed. Prospective tenants may wish to consider this when choosing a letting agent.

Neil · 11 June 2026

★★★★★ 5/5

Google

Aaron was very supportive and professional throughout the whole process, and was always kind and genuine, and couldn’t have been more helpful. He is an asset to Fulfords Exeter!

Ali · 11 October 2025

★★★★★ 5/5

Trustpilot

A Proactive company is a GREAT company

A proactive company is a GREAT company! Fulfords were very prompt in calling us after we filled in the initial free valuation form online. Thank you to Joe E at Fulfords Newton Abbot for appraising our property today. Details Joe gave were thorough in terms of what Fulfords offered as a company = clear pricing, the selling procedure, in house services, which as a package could enable a smoother sale or purchase and he spoke with very high regard for the Team in working together - with a bit of friendly competition on who can capture each client and get them through the finishing line first 😆 Joe was very professional in appearance, polite, friendly, had a positive attitude and he has the gift of the gab (in a nice way), I could feel his drive for productivity and goal to not only gain business but also for personal achievement. The written valuation report was very prompt after the home visit. Thank you again 😊 Tammy

STARBAR · 11 March 2025

★★★★★ 5/5

Google

We recently rented a property through the FulFord’s Letting Department and dealt with Aaron Marks. Throughout the process from enquiry to viewing, to agreeing to rent and the process to actual handover was smooth and professional. Nothing was too much trouble for Aaron and he was always polite and courteous and quick to respond to any query. Would thoroughly recommend this division of a large company that still retains the best elements of an independent agency.

Sebastian · 16 November 2023

★★★★★ 1/5

Trustpilot

Avoid in Devon especially Tavistock branch and area manger Russell

Absolutely terrible service from Tavistock branch and area manager Russell. Inconsistent and unreliable communication from the start. Never stuck to promised weekly updates. Allowed the buyer to drag her feet for months and then presssured and harassed my mother when the buyer wanted to complete with two days notice and on the day of my dad’s funeral and we said no. Asked my mum why she was still accessing the pottery she owns despite telling them we were retrieving personal items because the buyers didn’t want anyone in there after offer accepted. They live next door and the estate agents delayed other viewings knowing this. Area manager emailed me after I asked the branch staff to get him to call me and then never replied to my email. Staff were rude to my mum over the phone multiple times and the buyer has been an absolute disgrace of a human to our solicitor as well. No compassion, terrible customer service and a severe lack of skill or experience within the staff team. Some staff just disappeared from the branch without warning last week. Avoid at all costs.

A · 3 June 2026

★★★★★ 5/5

Google

The whole team at Fulfords Exeter City Centre is fantastic. As first time Landlords, Heidi and Matt guided through the whole process and managed to rent our property quicker than we thought, to the most suitable tenants all whilst getting the best yield possible. We were very impressed by their swift communication. Since renting the property, the service has remained impeccable with nothing being too much trouble, even with some challenges presented to us. We have also had dealings on the sales side with Callum who is extremely friendly and helpful and Bill their in house Mortgage Broker who has a wealth of experience which is second to none. If you are a seller, buyer, tenant or landlord you are in the hands of some of the most skilled and friendly people you could ever hope to come across and struggle to find a better agent.

Mark · 14 June 2023

★★★★★ 5/5

Google

Excellent service all the way through the letting process. Jess was helpful, a good communicator and made the experience a delight. Thank you

Flossy · 11 October 2025

★★★★★ 5/5

Google

Had a great experience with Fulfords, in particular James Curnow, who helped my husband and I find the perfect place to rent with plenty of space for our little one arriving soon! He was really helpful with every stage of the process, going above and beyond to make sure the process was the least stressful it could be. We rented with Fulfords before as well and found they have always been efficient and ready to help.

Fleur · 14 June 2023

★★★★★ 5/5

Google

I recently had the pleasure of dealing with Joshua Richards in assisting us with finding a property for our overseas rugby player & his family joining Exeter Chiefs. Joshua was extremely helpful & was always at the end of the phone/email. He could not have been more helpful with guiding us through the various processes and has continued to be of help now they have moved in. Highly recommended

Jo · 16 November 2023

★★★★★ 5/5

Trustpilot

Kathleen Hepburn

I am currently looking down in the area, Kathleen has been amazing staying in touch with me, sending me similar properties to my requirements and keeping me in the loop with upcoming properties in the area

Mr · 12 March 2026

★★★★★ 5/5

Trustpilot

If you want a professional

If you want a professional, polite, and excellent customer support then you'll use Fulfords in Tavistock to either sell your property, or indeed sell you one from there own listings. Mica, Toby, and Tod made it very simple for us as we purchased our Duke of Bedford Cottage. I cannot fault them, And all 3 of them are so nice to talk to. Thank you Mica and the chaps. Tom and Caroline Jenkins

Thomas · 25 February 2025

★★★★★ 5/5

Google

One of the best companies I have ever dealt with in the UK. Special thanks to Aaron, Alexia and Heidi.

A · 11 October 2025