Fulfords Lettings Exeter reviews

★★★★★ 1/5

Google

I would strongly advise anyone considering renting through Fulfords to not bother. I moved into a property in February 2025 that was not fit to be handed over to a new tenant. Numerous maintenance issues were outstanding, cleaning had not been done properly, and problems raised by the previous tenant had simply been ignored. From day one, I was forced to chase repairs that should have been completed before I moved in. Communication was consistently poor. Emails went unanswered for weeks, contractors either did not turn up or were never instructed properly, and at one point the agent was contacting the wrong tenant entirely about works. I spent an unreasonable amount of my own time following up, coordinating access, and repeatedly explaining the same issues to different people. Matters became so badly handled that I was forced to escalate a formal complaint to The Property Ombudsman. The complaint was upheld, and compensation was awarded for service failures and poor handling of the tenancy. Even after this, unresolved issues remained. When I eventually moved out, Fulfords attempted to deduct money from my deposit for minor cosmetic issues, despite the fact the property was handed to me in a far worse condition and despite their own service failures being formally recognised. Only after pushing back firmly did they agree to return my deposit in full. I literally moved out of the property with the same issues not fixed. I would imagine that the new tenant will have the same issues to deal with. Renting is stressful enough without having to fight your letting agent at every stage. This was by far the worst renting experience I have ever had, not because of the property itself, but because of the way it was managed. I would not rent through Fulfords again and I suggest you don't either. If I could rate them lower than 1 star I would. Avoid at all costs.

Daniel · 16 February 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Professional, supportive, and highly recommended I had a really positive experience with Fulfords Exeter City Centre. The team were professional, friendly, and extremely helpful throughout the entire process. They kept me well informed at every stage and were always quick to respond to any questions. What stood out most was their dedication and personal approach. They made the whole experience feel smooth and stress-free, even during more complicated stages. Their knowledge and clear communication gave me confidence from start to finish.

Sazib · 9 April 2026

★★★★★ 1/5

Google

Shambles of a company, not a good experience trying to sell my property with them. Put wrong property details online re number of years left on lease so would obviously put people off, chased up numerous times to amend, especially not happy when you’ve just spent £6000 extending the lease to sell. Little to no feedback from viewings when I actually had a viewing. And to top it off, considering I’m out of contract with them now because cancelled as soon as I could, got a call today saying what’s your position at the moment because they’ve got someone really interested could they have a look on a “one off basis? ”, so to test them I said sure, they said they’ll call them and get right back to me, guess what didn’t even call me back. Unprofessional, deceitful, useless, time wasting estate agency DO NOT USE if you want to sell, and for anything else

Anthony · 26 March 2026

★★★★★ 5/5

Google

I would like to take a moment to commend Aaron from the lettings team for his outstanding service. From my very first point of contact to the day he handed me the keys to my new home, Aaron has been exceptional. His communication throughout …

Naomi · 16 November 2025

★★★★★ 5/5

Google

Aaron Marks is authentic, patient and kind. When we were new to the UK, we needed to understand a lot about tenancy in the country. Aaron was very patient as he guided us on what needed to get done. What's more, he followed up after we had moved in to ensure everything between us and the landlord was smooth. Your sincerity and excellent service is refreshing Aaron. Agents like you are rare. Thank you for your support.

Jane · 19 August 2024

★★★★★ 5/5

Google

Fulford was very helpful in helping to find my new flat. Aaron was very efficient and communicative, making the whole process a lot smoother than expected.

Allister · 16 March 2026

★★★★★ 5/5

Google

I had an amazing experience with Fulford Sales and Letting Agents, especially Aaron Marks, who made what could have been a very stressful process so much easier. He was always communicative, understanding, and genuinely caring. No matter …

Ifeoluwa · 16 November 2025

★★★★★ 3/5

Trustpilot

Seamless if you have the right person

A seamless transition to move when Aaron, the senior lettings agent, was available. Unfortunately he was on a long overdue holiday midway through the process. I was left frazzled by lack of communication and over reliance on online portals and time wasting referencing (a week). I offered to pay 6 months up front which I have, but still needed to go through references and run around (on the day of my father's funeral) to get copies of my savings and investments only to then be told I'd need to pay the 6 months anyway. It's been a distressing time, not helped by lack of communication and red tape. When Aaron returned he called, I paid, we arranged a key exchange and it was done. I like simplicity and simple business practice where you speak to people and at least have an email attaching documents rather than online portals or documents sent without any human interaction. Perhaps I'm too old school, but business should be personable. Aaron is a friendly, warm and welcoming man who gets things done easily which is exactly what you need when you're moving after the death of relative, not to have to chase people constantly.

Simone · 30 July 2025

★★★★★ 5/5

Trustpilot

I can’t recommend Grace Prew at…

I can’t recommend Grace Prew at Fulfords' Dawlish highly enough. As a buyer, I have been incredibly impressed with the service and personal attention she has given throughout my property search.

Bamberry · 3 September 2026

★★★★★ 5/5

Google

I am so grateful to Fulfords. Just when I thought I would never find a home for myself, my son and our pets, Josh Richards went out of his way to help us. Unlike other agents who put us in the 'too difficult ' pile! He kept in touch with me all the way and was genuinely caring and empathetic to our situation. I really don't know where we'd be now without Josh and Fulfords. Also a big shout out to Eva who had to put up with my stress and never ending questions! Thank you also to Aaron. A brilliant team. I can't thank you enough.

Joanne · 14 April 2024

★★★★★ 5/5

Google

Finding a property agent who delivers results swiftly and efficiently is a rarity! Working with Joshua Richards was an absolute delight. His dedication, knowledge and resourcefulness ensured that my quest for a new home was not just fulfilled but done in record time. Within a mere two weeks, Joshua understood my needs, and presented me properties that perfectly matched my requirements. The support extended beyond the property search. Eva Thorn, managed all the necessary paperwork and formalities with utmost diligence and expertise. Her prompt responses to queries and guidance through intricate documentation process, made what could have been a daunting task, remarkably smooth and stress-free. The team demonstrated unparalleled professionalism but also genuine care for the clients' needs Without hesitation, I recommend Joshua and Eva, to anyone in search of a seamless, expedited and pleasant home-buying/renting experience.

Aashish · 16 December 2023

★★★★★ 5/5

Google

From the moment of engagement, Heidi was positive and professional and gave me confidence in Fulfords having experienced poor service from multiple agents countrywide. She handed my property over to the dream team of Aaron and Josh to mange both appointments with potential tenants and day to day communication with me. These guys were exceptional and the communication was the best that I’ve received from a letting agent in my 20 plus years of being a landlord. Well done Aaron and Josh you are both a massive asset to the business you both deserve a pay rise. Thanks to your conduct the dream team will now be my go to. Keep up the great work I highly recommend you both.

Steve · 16 December 2023

★★★★★ 5/5

Google

Fulfords is the best i would highly recommend.I would like to express my sincere gratitude to Josh for guiding us through to our new home.The communication i got from Josh and the other team members is absolutely amazing.Josh managed to lay all the enxiet and stress involved in securing a home.You were there to answer every question and provide solutions to all our needs .You are truely a wonderful team.Thank you very much.To Josh please keep up the good work.You are an amazing human being . Satisfied client

Brilliant · 17 October 2023

★★★★★ 5/5

Trustpilot

Aaron Marks in Exeter branch is great

I would like to thank Aaron Marks in the Exeter branch for being such a kind, professional and helpful member of staff. My family have recently rented a property from Fulfords and couldn’t be happier. The times I have called the office, I have been greeted warmly by all staff and they couldn’t have been more helpful.. Thank you!

Jenna · 12 November 2025

★★★★★ 5/5

Google

We’d like to thank Josh for his help in securing us our new home! After many bad experiences with other agents in the area, Josh was a breath of fresh air. He was beyond helpful, and went above and beyond! He was on hand to answer any questions we had whenever needed. Furthermore, he dealt with our constant stresses and ensured we had as smooth of a move in as possible! Thank you Josh, you made the experience as easy as possible!

Ella · 17 September 2023

★★★★★ 1/5

Trustpilot

Fulfords in Tavistock fall way short of…

Fulfords in Tavistock fall way short of customer service for buyers of their marketed properties. We understand that estate agents represent the vendor but it is ultimately the purchaser who pays their wages. Todd Schooling in Tavistock works only for the vendor and does not use common sense when a sale falls through lower down the chain. Straight to vendor without having patience to ascertain if the chain can be salvaged(which it has). He does not consider how much money other people have paid out to get to things moving. Through no fault of his own, he is young and inexperienced with no apparent manager to assist in Tavistock. No feedback when questions asked, or only partial answers. Think twice if you want to use Fulfords.

Jimstein · 17 June 2026

★★★★★ 5/5

Google

I can recommend Fulfords in Exeter wholeheartedly, especially thanks to Josh. He has kept in close contact at all times, has taken time to consider new options where appropriate and he is always thoughtful, adding that all-important personal touch to what is sometimes a difficult process. I appreciate his attention to detail and it is good to feel that you can rely on someone when making such a personal and complex decision as moving house.

Sarah · 16 December 2023

★★★★★ 5/5

Google

We recently rented a property through the FulFord’s Letting Department and dealt with Aaron Marks. Throughout the process from enquiry to viewing, to agreeing to rent and the process to actual handover was smooth and professional. Nothing was too much trouble for Aaron and he was always polite and courteous and quick to respond to any query. Would thoroughly recommend this division of a large company that still retains the best elements of an independent agency.

Sebastian · 16 November 2023

★★★★★ 5/5

Google

The whole team at Fulfords Exeter City Centre is fantastic. As first time Landlords, Heidi and Matt guided through the whole process and managed to rent our property quicker than we thought, to the most suitable tenants all whilst getting the best yield possible. We were very impressed by their swift communication. Since renting the property, the service has remained impeccable with nothing being too much trouble, even with some challenges presented to us. We have also had dealings on the sales side with Callum who is extremely friendly and helpful and Bill their in house Mortgage Broker who has a wealth of experience which is second to none. If you are a seller, buyer, tenant or landlord you are in the hands of some of the most skilled and friendly people you could ever hope to come across and struggle to find a better agent.

Mark · 14 June 2023

★★★★★ 5/5

Google

Had a great experience with Fulfords, in particular James Curnow, who helped my husband and I find the perfect place to rent with plenty of space for our little one arriving soon! He was really helpful with every stage of the process, going above and beyond to make sure the process was the least stressful it could be. We rented with Fulfords before as well and found they have always been efficient and ready to help.

Fleur · 14 June 2023

★★★★★ 5/5

Google

I recently had the pleasure of dealing with Joshua Richards in assisting us with finding a property for our overseas rugby player & his family joining Exeter Chiefs. Joshua was extremely helpful & was always at the end of the phone/email. He could not have been more helpful with guiding us through the various processes and has continued to be of help now they have moved in. Highly recommended

Jo · 16 November 2023

★★★★★ 5/5

Trustpilot

Kathleen Hepburn

I am currently looking down in the area, Kathleen has been amazing staying in touch with me, sending me similar properties to my requirements and keeping me in the loop with upcoming properties in the area

Mr · 12 March 2026

★★★★★ 5/5

Google

Thank you to Jess and the team in Exeter Jess is very professional in her approach with potential tenants and with me the landlord. Extremely helpful and a great communicator with the way she keeps you advised Thank you Fulfords and Jess

Stuart · 17 January 2025

★★★★★ 1/5

Trustpilot

Shambles of a company

Shambles of a company, not a good experience trying to sell my property with them. Put wrong property details online re number of years left on lease so would obviously put people off, chased up numerous times to amend, especially not happy when you’ve just spent £6000 extending the lease to sell. Little to no feedback from viewings when I actually had a viewing. And to top it off, considering I’m out of contract with them now because cancelled as soon as I could, got a call today saying what’s your position at the moment because they’ve got someone really interested could they have a look on a “one off basis? ”, so to test them I said sure, they said they’ll call them and get right back to me, guess what didn’t even call me back. Unprofessional, deceitful, useless, time wasting estate agency DO NOT USE if you want to sell, and for anything else

Anthony · 19 March 2026