Trusted Agent profile · Eston
★★★★★
401 reviews across 2 platforms
129 High Street, Eston, TS6 9JD
Michael Poole's office in Eston, at 129 High Street, is rated 4.7 out of 5 across 401 reviews on two platforms, including 165 Google reviews rated 4.8.
Every review we hold for the Eston office, from every platform, shown as written. First names only.
5/5
TrustpilotLeanne and Jack are so helpful and…
Leanne and Jack are so helpful and professional. Their communication is excellent and every step of the process is explained. I would definitely recommend them and would have no problem recommending them to a friend.
5/5
TrustpilotThank you Mr Aslan Manzur
Relocating to another town is hard and even trying to find the right property especially when you’re 3 hours away. I would personally like to thank Mr Aslan Manzur for everything. The whole renting process has gone smoothly. Through this process he has provided clear communication, very supportive and professional.
1/5
GoogleAssoulutley disgusting service from this estate agent they leave tennents without hot water for days Property unsecure with broken locks as their exuse is they are busy ant their maintenance men ard not at work Rude impolite staff at some of their offices These people need tonbd reminded they they get paid for their service and they have a duty of care to their tennents so they can live innpeace of mind any repairs get carried out On same day not days sfterwards I advise anyone whos considering renting do not go with thes peopleNegativeResponsiveness, Quality, Professionalism, Value
Hi Karen, I apologise for your recent experience. I will be looking into this with the branch and head office to ensure that this is dealt with accordingly.
5/5
GoogleI have just recently bought a bungalow with Michael Poole of Eston having moved from Spain after many years. I have to say that the service, care, and attention I have received from them and in particular from Megan has been exemplary. I was kept informed of every detail whenever necessary leading to a smooth and hassle free purchase. Thank you one again and thank you Megan. You are the best! Sylvia Holborn
5/5
GoogleStaff were excellent. Always there to answer any questions. Helped me achieve full asking price on my property.
Thank you, Jill! We're delighted we could help you achieve the full asking price and support you throughout. The team really appreciates your lovely feedback!
5/5
TrustpilotEston branch were fab!
The staff at the Eston branch were brilliant throughout our sale and purchase, assisted with contact between solicitors and buyer and made the whole process so much more manageable. Would definitely recommend!
1/5
TrustpilotUnresponsive, unprofessional.
I have never worked with such an unresponsive realtor before. A rental property caught mine and a friend's eye as a potential to move in to together, and so we both separately registered interest and requested a viewing on their website. A week goes by, and I decide to give the office a call - how did I figure out which office to call? Well, that was of course hidden in the property brochure and nowhere on their website.The person I spoke to said the tenants hadn't left yet, but the video tour will be up by the end of the week - leave your e-mail and we'll let you know ASAP. I do, they don't. Another week goes by, another phone call. Another wait, but at the end of this week the video tour is published - no notification is sent to me whatsoever. It should be noted that the video tour showed an unfitted kitchen and unfurnished apartment - not what was advertised on the website.I call the next working day, asking "is this property still available" despite my doubts - if their customer support was like this when they should be reeling me in, how will they be when I need assistance? No, of course the property is not available. They sold it last week. Before they had even published the video tour.Why then, publish the video?tl;dr, after a month of back and forth trying to get any sort of clue, turns out they sold the property without telling me or anyone.I still haven't had a single e-mail!
Hi Jude, I am sorry to hear about your recent experience. Please could you provide the following information so I can look into this in more detail: the branch you contacted, the person you spoke to & the property in question.
5/5
TrustpilotGreat service from Emma and Isobel
5/5
TrustpilotBarely did a thing
Barely did a thing, great service, job done asap, not a single issue. Just had to pack up and move. Highly recommend
5/5
TrustpilotI would absolutely recommend Michael…
I would absolutely recommend Michael Poole and Emeline to anyone. Our house sold within a few days of being on the market. Nothing was too much trouble, even to the point of Emeline dropping our new house keys off to us while on her lunch. Fantastic service
5/5
TrustpilotSuper fast at responding
Having dealt with vatious local agents, this branch is one of the best for quick responses to emails and enquiries. The phone is always answered, Ive never had to leave a voicemail for a call back. Jack emails me back in a very timely manner and offers to talk me through the process.
5/5
TrustpilotThe staff are always very helpful
The staff are always very helpful, professional, efficient and friendly. Nothing was ever too much trouble for them.
1/5
TrustpilotKeep clear
Awful company, They need to learn how to communicate with prospective purchase. They don't read what you send and then keep you dangling for days to get a call back. Don't give you answers to questions. Twice this has happened. Obviously becoming the High Sherriff of County Durham means more to the owner than running the business.
5/5
TrustpilotGood service
Good service. All went very smoothly
5/5
GoogleHouse went on the market, had an offer straight away, Ashley does a great job of keeping my updated with everything that goes on regarding selling my housePositiveProfessionalism
Hi Rob, we're so happy to hear this! Thank you for taking the time to leave us this review.
5/5
TrustpilotVery helpful staff
Very helpful staff, efficient handling of property sale & they kept me informed on progress on all steps.
5/5
GoogleI wasn’t dealing with Michael Poole directly but they were agents for the house I was buying. Nothing at all was too much trouble, offered me help and reassurance and kept me in the loop as much as possible from their side. Would not hesitate to use them should I decide to sell my house in the future.
Thank you so much Amanda for taking the time to write this lovely review! It means a lot to us.
5/5
TrustpilotDebbie extremely helpful
Debbie extremely helpful. Kept up -to-date every step of the way in a stressful circumstance. Would highly recoomend.
5/5
TrustpilotBeen dealing with Stacey at the yarm…
Been dealing with Stacey at the yarm branch. Stacey has followed up on all of my enquiries so far, also keeping me updated on the progress of the property I'm buying without being prompted. Good service so far.
5/5
GoogleHighly recommended service! Helen provided lots of regular updates and visibility on progress, as well as following up on the process throughout.
Thank you, Jamie! We're delighted to hear you had a great experience with Helen and our team. Keeping our clients informed and ensuring a smooth process is our priority. If you ever need anything in the future, we're here to help! 😊🏡 …
5/5
GoogleFantastic service from all of the staff in Eston office, Jonathan, Helen and Kirby. The whole process was very professional, efficient and great communication. With support from the staff i was able to secure a buyer quickly and a quick completion. Really appreciate the high level of customer service. Thank you.
Thanks so much, Kay! We appreciate the 5 stars and the time you took to write this.
5/5
GoogleVery wonderful service, the easiest move I’ve ever done. Thank you guys, can I give 10 stars?
5/5
GoogleAshley was very helpful and very professional highly recommend she a keeper xPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much, John!
5/5
GoogleExcellent customer service!!! very professional very helpful would definitely recommend to family and friends to use poole's in the future
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Eston office has 401 reviews across two platforms: 165 on Google, 236 on Trustpilot (across the whole business).
Michael Poole Eston is rated 4.7 out of 5 across all 401 reviews, and 4.8 out of 5 on Google from 165 reviews.
Michael Poole Eston, 129 High Street, Eston, TS6 9JD.
