Michael Poole reviews

★★★★★ 5/5

Trustpilot

Bungalow Sold

We used Micharl Poole to sell my late fathers property. The service was professional throughout and I have no complaints whatsoever. I dealt mainly with Stacey who was always polite, professional and curtious. Stacey was always quick to respond and proactive in keeping me updated throughout the whole process. I dealt with a couple of other people on occasions where Stacey was unavailable and they too were helpful and passed on information when required to do so. The Bungalow sold today I would use Michael Poole again in the future.

James · 26 June 2026

★★★★★ 5/5

Trustpilot

Thank you Aiden

Renting through Michael Poole has been a great experience, and the service provided has been excellent. In particular, Aiden Lech-Allen was professional throughout the whole process of showing me around the property. He kept in regular contact, was friendly and easy to speak to, and made me feel completely at ease. He answered all of my questions about renting and was extremely helpful. I would highly recommend both Michael Poole and Aiden to anyone looking for a smooth and stress-free experience.

Lauren · 16 June 2026

★★★★★ 5/5

Trustpilot

Jack Johnson has been brilliant from…

Jack Johnson has been brilliant from the moment I first spoke to him about the house. From helping us through the offer being accepted to supporting us with the ongoing process, he’s been constantly on the ball and always keeping things moving. He’s been great at chasing solicitors, keeping us updated, and making the whole process feel much less stressful. Really appreciate all his help so far and would definitely recommend him.

Byers · 18 June 2026

★★★★★ 5/5

Trustpilot

First class service

Helen and the team from the eston branch have been amazing.Efficient, friendly and professional. Helen has dealt with the progression of the sale of my property and I cannot thank her enough. Helen has been so kind and professional throughout the sale and has really gone above and beyond . Welldone to all the team at eston keep doing what your doing 👏. First class service.

Alison · 20 June 2026

★★★★★ 1/5

Trustpilot

I have bought and sold many houses over…

I have bought and sold many houses over the years and this has been the worst experience ever. Rude, ignorant and unprofessional, particularly Helen. Made the experience unnecessarily stressful. Kirby was the only person who was any help. On top of this the property was miss advertised. It said recent re wire. As it turns out is was 11 years ago. Avoid this company at all costs!

Louise · 12 June 2026

★★★★★ 5/5

Trustpilot

Sold my house in a week!

I was amazed to use Michael Pool and have my house sold in just a week! I love the photos that they took and appreciate their quick replies from the Estate agents. Alisha has been understanding with everything and was liaising with all the buyers, communicating quickly to me and making sure I was kept up to date at all times. Thank you!

Svjf9 · 15 May 2026

★★★★★ 5/5

Trustpilot

My experience was amazing

My experience was amazing. My estate agent( Ruby Townsend) she's very accommodating. If you email her, she replies right away I had no problems at all. If ever I will buy or sell a house in the future,I will choose Michael Poole to handle it. Thanks Ruby, you're amazing.

Lady · 30 July 2026

★★★★★ 5/5

Trustpilot

We purchased a home through MIchael…

We purchased a home through MIchael Poole, Alisha and Jack were efficient, professional and advocated in our best interests throughout the buying process. We had a complex chain but Alisha ensured communication was effective through to completion. A huge thanks from us and would definitely recommend.

Louise · 7 August 2026

★★★★★ 5/5

Trustpilot

Outstanding Service from Michael Poole

I can’t recommend Matthew Hunt at Michael Poole Estate Agents enough. He did a fantastic job valuing my property, which has a lot of unique and complex features. Matthew was incredibly thorough, professional, and knowledgeable, taking real care to understand the details before providing a well‑researched valuation.

Trish · 26 July 2026

★★★★★ 5/5

Trustpilot

In early stages

In the process of selling my home with Michael Poole Ingelby Barwick and have no complaints so far! Jack has been very helpful and has kept me updated all the way through everything, even managed to get my offer up to the amount i wanted without me having to intervene! :)

Jade · 18 June 2026

★★★★★ 5/5

Google

We have sold STC through Michael Poole and they have been great - Chris came to do our valuation - he was thorough, friendly and far from pushy! Helen is our Sales Progression contact and she has been so helpful to the extent she even contacted solicitors of our purchase to hurry them along a little given we are facing delays there, unfortunately we aren’t getting this service without pushing for it from the other “estate agent” - some of the team in the Eston branch also offered to look over our paperwork with us - we just wish we had bought through Michael Poole too!!

Sarah · 19 August 2024

★★★★★ 5/5

Trustpilot

A fantastic service

What a supportive service from start to finish. Aidan is quite simply the best at what he does. Nothing was too much and even after the 100th unnecessary phone call I made, I was still met with patience, help and the reassurance needed. Thank you so much for everything you did!

Jen · 15 May 2026

★★★★★ 5/5

Google

The agents at michael poole eston were great at selling our house took it off my hands and dealt with everything. Special thanks to Helen for being so on the ball chasing up solicitors and keeping them on track and on it would have took so much longer without her! thanks again and will definitely use them again in future. Thanks Glenn

2211 · 22 March 2025

★★★★★ 5/5

Google

Kirby has been excellent with helping me and my partner purchase our house. Offering her expertise to ensure that we have had step by step guidance to secure our first home. Thank you for all your hardwork Kirby, we can not wait to move in now!

Ryan · 13 September 2025

★★★★★ 5/5

Google

I used Michael Poole, Eston to sell my late father’s home on Church Lane which sold in less than seven days which was valued correctly in line with the current market. From start to finish I found that the staff were very efficient in what they do and super knowledgeable and helpful being kept up to date through out the whole process by Helen in sales progression. Like anything there are always minor hiccups throughout the process of selling or buying a property but be rest assured Helen worked her magic and things seemed to progress seamlessly. Weekly checks were carried out on my property by Michael Poole’s and Helen over saw the viewing by the buyer. I can’t thank Helen and all the staff at Michael Poole, Eston enough for their amazing and outstanding service in selling my property and would highly recommend their Estate agency should you be looking to either sell a property or buy one as I do not think you will be disappointed. It’s a solid 10 from me, 5 stars 🌟 🌟🌟🌟🌟

Magnum2k · 18 May 2024

★★★★★ 5/5

Trustpilot

Great communications

Debbie kept us in the loop throughout - it was an involved process for various reasons which Debbie navigated brilliantly - always ensuring that my partner and I was fully up to speed. Highly recommend

James · 13 August 2026

★★★★★ 1/5

Trustpilot

Caveat Emptor

I do not understand how this firm is rated 4.8 when 10% of the reviews are 1 star and nearly all are complain about misrepresentation. I HAVE COMPLAINED TO TRUSTPILOT ABOUT THIS BUT HAVE BEEN IGNORED. Estate Agents generally hide behind caveat emptor rules to enable the vendor to hide undesirable aspect of the property for sale. But this the first time (and I have bought and sold many houses in my life time) I have come across a fact stated in a advert that was known to be untrue by the agent. I complained to the Managing director Richard Poole by email and written letter but both were ignored. However copies of these sent to the auctioneer were acted upon. Personally I will avoid this estate agent and recommend others to do so.

Bryan · 1 August 2026

★★★★★ 5/5

Google

Michael Poole in Eston gave the most realistic value of my house by far, marketed it and secured me a buyer. There were many issues with the actual sale around the buyers solicitor and the completion however the team and especially Helen Nicholson went above and beyond to get this over the line. Highly recommended and thanks Helen!!

S · 21 January 2025

★★★★★ 5/5

Trustpilot

Everything went smoothly with my move

Everything went smoothly with my move, I was kept updated , nothing was too much trouble 😀 Alisha was brilliant & answered any of my concerns promptly.

Miss · 8 August 2026

★★★★★ 5/5

Google

I rented out my property through Michael Poole Eston with the help of Danielle. Everything went smoothly from start to finish, with the entire rental process clearly explained. The tenancy agreement was prepared quickly, and the inventory was done with great care. On top of that, their fees were very competitive. I will definitely use their services again in the future.

CLAO · 12 November 2025

★★★★★ 5/5

Trustpilot

Helen has been extremely helpful

Helen has been extremely helpful, even my silly questions were answered with professionalism. It’s stressful buying and selling at the same time but if I need any advice Helen has been very supportive.

Mary · 16 June 2026

★★★★★ 5/5

Google

Excellent service from start to finish. Kept us informed throughout the proceedings all staff emma Helen & Kirby were really friendly and informative all other staff the same. Thank you to you all for the help in buying & selling of our properties.

Janet · 2 April 2026

★★★★★ 5/5

Google

The team at Eston turned what could have been a stressfull time in to what became a social occasion for my self. Thanks to Johnathan for his valuation advice and to 5 star Helen, her lovely colleagues; Emma and Kirby in the sales department, for their professionalism; kindness; patience and going the extra mile to sort out problems that were not of their making. Warmest of thanks to the human dynamo/tone deaf lady in the lettings department(sorry name gone)who also made the office visits a pleasure.THANK YOU.

John · 18 June 2023

★★★★★ 5/5

Trustpilot

I have just sold my house using Michael…

I have just sold my house using Michael Poole I dealt with Craig throughout he always picked up my calls when I had questions /queries kept me informed at all times. Overall great experience would recommend.

Miss · 9 April 2026