Michael Poole Eston reviews

★★★★★ 5/5

Trustpilot

We viewed a property that was for sale…

We viewed a property that was for sale with Micheal Poole on December 30th 2025 and made an offer via email on the 30th. Although the office was closed on the 31st the office manager rang me from home. The offer was accepted. Though out the whole process Marian Gilhooly constantly kept in touch with updates. She was supportive, encouraging when things slowed down and incredibly helpful and professional. I don’t think that anything was too much trouble for her , she simply could not do enough for us. We are looking forward to receiving the keys to our new home next week and also looking forward to seeing Marian again.

Kathleen · 30 April 2026

★★★★★ 5/5

Google

Helen has been an absolute god send through the process of buying my first house - really responsive and has done a great job getting everything arranged and keeping things moving along so far🙂 …

Katie · 2 April 2026

★★★★★ 5/5

Trustpilot

Consistent communication and fast sale transaction

I had the pleasure of having Tom McCaffrey and Ruby Townsend help me throughout the sale of my property. Their communication was excellent, making sure I was receiving updates with every step of the process, and they found me a buyer for the exact price I wanted very quickly. As I was unable to travel to the property due to busy schedule and personal reasons, the Michael Poole Team took care of everything on my behalf, making sure I received pictures I needed for the documentation process, doing the viewings, and providing the keys to the new landlord and going above and beyond anything I needed guidance or support on. My experience with the Michael Poole team has been excellent and I can only thank them for everything, highly recommend them.

Iris · 1 April 2026

★★★★★ 5/5

Trustpilot

Excellent communication

Alisha was brilliant in keeping me updated throughout the process and was happy to deal with any queries whether by phone or email. An extremely smooth process!

ALISON · 29 April 2026

★★★★★ 5/5

Trustpilot

My experience working with the Michael Poole Eston Team.

I had in the past used Michael Poole as a leasing agent and found them to be effective and professional. Selling my rental property from overseas (Canada) was made relatively easy thanks to the expertise and professionalism of the Michael Poole Eston Team. I have no hesitation in recommending the Michael Poole Eston team as first class leasing, property management and selling agents.

Mike · 24 July 2026

★★★★★ 1/5

Trustpilot

This is the worst agent

This is the worst agent I have ever worked with. Supposedly acting for us, this estate agent, I feel, was dishonest and misleading….protecting a chain to our detriment (not informing us that they had the entire chain) . Ill advising and recommending that we fund unnecessary surveys and ,I suspect , sharing privileged information to prospective buyers. In my opinion they were unprofessional, dishonest, bad communicators and the only agent I have ever known to charge for photographs and their own failures!

Casa · 11 March 2026

★★★★★ 5/5

Google

They got the Job done , all timely and as expected , Cant ask for more really , Happy customer , Thanks Team

Rob · 8 August 2025

★★★★★ 5/5

Google

Customer service is amazing! But special thanks to Dannielle Kennett, she was so lovely and always seemed happy to help and explain things when needed. Couldn’t ask for a better service.

Lucy · 16 March 2026

★★★★★ 5/5

Google

Dealt with Helen throughout our purchase, great service and lovely office. Couldn’t fault Michael Poole, thank you for everything!

Emmie · 13 September 2025

★★★★★ 5/5

Trustpilot

I had a great experience in purchasing…

I had a great experience in purchasing a property with Michael Poole. Ruby was extremely helpful with perfect communication skills. Thank you.

Christina · 11 May 2026

★★★★★ 5/5

Trustpilot

Debbie was fantastic

Debbie was fantastic, from start to finish, excellent Communication, I would highly recommend, an asset to Michael Poole.

Mr · 4 June 2026

★★★★★ 5/5

Google

All the staff have been amazing… everything has been tip top from start to finish… but a special mention to Helen Nicholson who has been outstanding… thank you all so much.

Helen · 16 February 2026

★★★★★ 5/5

Google

Helen played a major part in the sale of may property, she was amazing. Helen always kept me up to date with movements between solicitors. We found that Helen was extremely supportive no mater what time of the day it was. Helen was ways pleasant, professional and we would recommend her to anyone with the Eston Branch without any hesitation.

John · 20 November 2023

★★★★★ 5/5

Trustpilot

Sarah is always helpful and…

Sarah is always helpful and professional, as are all staff that I have dealt with at Michael Poole.

Andrea · 26 May 2026

★★★★★ 5/5

Google

We recently sold and bought a house through Michael Poole. Both Emma and Helen were fantastic throughout, for what was a fairly complicated process we felt thoroughly supported and so happy to be able to settle in our new home. Thank you both.

Ashleigh · 23 September 2024

★★★★★ 5/5

Trustpilot

Excellent support from Ingleby team

Stacey and Leanne were so supportive on the sale of our property. It wasn't always the smoothest with the various hurdles that we needed to get through, but the support of the MP team was hugely appreciated throughout. In particular the extra support provided with the property sale, noting we live 4hrs away, saved us a huge amount of hassle! Thanks again - I just hope that when we come to buying our next house we have a team as good as you to support us through it!

S · 31 May 2024

★★★★★ 5/5

Google

I would 100% recommend Michael Poole in Eston. Ashley is lovely, reliable and does what she says she will do. I have dealt with many other Estate Agents who fob you off and blame other people for the delay in the purchase or the sale, but my purchase was completed well within the time frame quoted and it all ran very smoothly. I hope to buy and sell more properties with them. Keep up the good work Ashley! I hope to deal with you again xPositiveResponsiveness, Quality, Professionalism, Value

Tracey · 18 June 2021

★★★★★ 5/5

Google

We were very pleased with the service we received from Michael Poole. Helen was very helpful and allowed us to proceed with our house purchase efficiently. Very positive professional attitude from all the staff at MP.

Calum · 23 September 2024

★★★★★ 5/5

Google

I sold my property through Michael pool eston branch. I dealt with Helen Nicholson throughout the whole process and I could not recommend Helen enough. Helen was absolutely amazing, so helpful so lovely and very professional. Thank you to all the staff at the eston branch, but especially to Helen who again was fabulous x

Amy · 22 August 2023

★★★★★ 5/5

Google

As a first time buyer I was a little unsure and overwhelmed by the whole process, however, Helen and the team at the Eston branch were fantastic. Nothing was too much and communication was great, contacting me and pushing the process along. Would highly recommend and would use them again in the future if I needed to.

Lauren · 18 June 2023

★★★★★ 5/5

Google

My partner and I are first time buyers and were really overwhelmed by the process. Helen and the team helped ease our anxiety and where friendly and helpful throughout the whole process. Nothing was ever too much for them and they went above and beyond for us. Thank you so much Helen and the team for everything

Tom · 18 June 2023

★★★★★ 5/5

Trustpilot

Sophie was extremely pleasant

Sophie was extremely pleasant, professional and proactive.

Jen · 1 June 2026

★★★★★ 5/5

Trustpilot

Great service

We both sold and purchased our new house via Michael Poole. They couldn't have helped us more. Particular shout out to Stacey who was brilliant and kept pushing things forward.

Gareth · 25 November 2025

★★★★★ 5/5

Trustpilot

My experience with Michael Poole was…

My experience with Michael Poole was literally seamless. I particularly enjoyed working with Allyson. Her communication was top notch and she practically handled all my questions and helped me from the beginning to the end of my purchase. Thank you Michael Poole, thank you Allyson, because of you, I and my wife now live in our dream home.

Spencer · 19 December 2024