Michael Poole Eston reviews

★★★★★ 5/5

Trustpilot

Excellent Service

Great service received from Michael Poole (Middlesborough), Craig was excellent throughout the beginning/end of process.

Alma · 11 March 2026

★★★★★ 5/5

Trustpilot

Really good service by Michael Poole's…

Really good service by Michael Poole's team. Alisha was a constant throughout and kept us updated.

Ian · 3 March 2026

★★★★★ 5/5

Google

We are First time buyers so we didn’t really have a clue about anything but anytime I needed any assistance at all Helen was just a call away and really tried everything to make sure we had support. Couldn’t recommend enough! 5/5 Stars!!

Diana · 19 January 2024

★★★★★ 5/5

Trustpilot

Completely brilliant

This is the second time we used Michael Poole and I have to say our experience has been brilliant. Absolutely seamless, the team communicated with us every step of the way - they always picked up the phone when I called. I could not recommend them enough.

Steven · 18 June 2026

★★★★★ 5/5

Google

Helen, Jonathan and the team at Michael Poole have been absolutely superb throughout the entire process of selling my house. I could not have wished for two more dedicated professionals to guide and advise me. They have been a pillar of support, I would not hesitate in recommending Michael Poole.

Mel · 18 June 2023

★★★★★ 5/5

Trustpilot

House Rental North East

Oliver (A.) was clear, efficient, honest and always genuinely helpful in everything. He replied to emails promptly and made sure every point was fully answered. He was proactive and always available when needed. Thanks to his hard work, and without making any empty promises, he made sure we were able to move in within just two weeks, with no issues at all. I can't stress enough, a truly exceptional service by a diligent professional.

Panos · 21 November 2025

★★★★★ 5/5

Google

Amazing service from start to finish, in a very complicated, stressful and unusual house purchase. The team at Michael Poole went above and beyond to make the process easier for me. Special thanks to Helen who was fantastic!

Rachel · 18 February 2024

★★★★★ 5/5

Google

Thank you to the eston branch especially helen for all her support would highly recommend them , nothing is ever a problem too them and they have made the sale of my deceased house go very smoothly which i will be forever grateful for thank you Annette

Netty · 18 June 2023

★★★★★ 5/5

Trustpilot

Very helpful

Jack was very helpful from start to finish. His communication was excellent with very quick responses. Brilliant 👏👏

Sarah · 10 December 2025

★★★★★ 5/5

Google

Put my house up for sale with micheal poole and was under offer in less than a week all staff were very helpful and friendly and very quick to correspond with me thank you micheal poole

Sandra · 5 November 2025

★★★★★ 5/5

Google

Helen Nicholson has been the most helpful person throughout our whole buying process. From the solicitors to the lenders I have found Helen is always the one to help us with any problems or questions. I couldn’t be more grateful.

Isabelle · 21 September 2023

★★★★★ 5/5

Google

Helen was very helpful. Nothing was a problem.

Robert · 18 March 2025

★★★★★ 5/5

Google

Helen was amazing. She kept me up to date with everything that was happening. It wasn’t the easiest sale but Helen was extremely supportive at all times. Always pleasant. I would use this firm, Eston Branch, again without any hesitation.

Sharon · 22 August 2023

★★★★★ 5/5

Google

Fantastic and friendly service throughout our move with each individual person happy to help at any stage. From pricing, photos, updates and customer care throughout couldn't fault the team at Eston. If I was to move again (no chance with 2 kids) I wouldn't go anywhere else. Cheers team.

Jake · 30 May 2025

★★★★★ 5/5

Trustpilot

Michael Poole have been excellent.

Michael Poole have been excellent throughout my house purchase. Jack has kept me updated along the way. It was lovely to receive a welcome pack when I collected my keys of tea, washing kit etc which are staples of when you set a house up. Thoroughly reccomend.

IAN · 9 April 2026

★★★★★ 5/5

Trustpilot

Leanne and Andrea were so helpful…

Leanne and Andrea were so helpful amazing every step of the way keeping me informed and getting in touch . They were very supporting the sale was complicated they took so much stress away from a difficult situation . I would always recommend them

Diane · 10 December 2024

★★★★★ 5/5

Trustpilot

Fabulous service from all

We recently had the pleasure of working with Sarah Jarvis (Lettings manager) she walked us through securing our first rental and went above and beyond in understanding our needs and worries.

Rachel · 14 July 2026

★★★★★ 5/5

Trustpilot

Really helpful sorted the job for me…

Really helpful sorted the job for me highly recommended thanks Debbie

Jamie · 26 November 2025

★★★★★ 5/5

Google

From the moment we started looking at buying our 1st property the team have been amazing! Kirby, Emma, Sophie & Helen in the office have been so helpful going over and above to arrange viewings & explain things to me as a newby buyer!! Jonathan at the viewings for our property was so lovely, measuring up with me and helping me see the potential! We are just about to complete and this team have been the easiest to deal with and cannot recommend enough! Thank you 😊

Chelle · 21 September 2023

★★★★★ 5/5

Trustpilot

Dannielle was very helpful and friendly…

Dannielle was very helpful and friendly and made my experience smooth and non-stressful. Thank you Dannielle! You are the best :)

Abbey · 25 July 2025

★★★★★ 5/5

Trustpilot

Great experience

Aslan was amazing at helping me find a property quickly and moved in easily. Very informative, fast replies and overall very helpful.

Kirby · 17 June 2025

★★★★★ 5/5

Google

From the day we walked into the Office in Eston, Helen and the Team helped, supported and guided us through one of the most stressful times in my Mums life. After spending 52 years in the family home and downsizing to a 2 bed bungalow. Helen not only supported us with the purchase but also chasing solicitors and liaising with vendor to helping to arrange visits for tradesman when the survey came back with unexpected issues with the property. I would just like to thank helen and the team for their support through this tough time, they are a real asset to your company.

Nicola · 18 June 2023

★★★★★ 5/5

Google

Helen from the Eston branch is the estate agent for the house that we are buying. Even though we haven't used Michael Poole as our own choosen estate agents,Helen has gone above and beyond not only with our purchase, but with problems that we have faced with our own solicitors on the sale of our property. Her almost daily phone calls have kept me sane the past few weeks. She's advised, listened to and supported me through the whole process. I cannot thank you enough!

Claire · 18 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. We’ve been with this estate agent for just 1 (one) week and they have sold our property for us. They have been spot on with everything they have done for us.

J · 14 May 2026