5/5
TrustpilotThe staff could not be more helpful…
The staff could not be more helpful throughout the whole process of buying our new home. They intermediated the situation brilliantly for us.
Trusted Agent profile · Eston
Michael Poole Eston reviews
★★★★★
401 reviews across 2 platforms
129 High Street, Eston, TS6 9JD
Michael Poole's office in Eston, at 129 High Street, is rated 4.7 out of 5 across 401 reviews on two platforms, including 165 Google reviews rated 4.8.
Reviews
Every review we hold for the Eston office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat staff who got out property sold
5/5
GoogleMichael Poole was the third estate agent I used and definitely the best. Helen dealt with my sale and was fantastic. Regular updates and very prompt with liaising with the buyer. I would highly recommend.
Agent replied · 24 August 2024
Thank you so much for your kind words and for taking the time to leave us a review! We’re thrilled to hear that Helen and our team at Michael Poole Estate Agents in Eston provided you with such a positive experience. Your feedback means a lot to us and helps keep us motivated to deliver the best service possible. If you ever need assistance in the future, don’t hesitate to reach out. Best wishes, The Michael Poole Team 🌟
5/5
GoogleGreat service..!! Ashley was very helpful and professional. Highly recommend MP for buying and sellingPositiveQuality, Professionalism
Agent replied · 17 June 2024
Thank you so much! :D
5/5
GoogleBarely did a thing but pack up and move, great service. Highly recommend
4/5
TrustpilotFriendly
Friendly, approachable staff, prompt responses, understanding and caring attitudes. Debbie and Emeline. Helped us on our journey and dealt with hiccups well.
5/5
GoogleThe team at Michael Poole have been helpful from start to finish with our property purchase. They have always been available to answer any queries and have been very accommodating with any requests we have made. We always get a quick response to any correspondence and everyone there has been so lovely!
Agent replied · 17 June 2024
Thank you so much, Tory! This bit of feedback means a lot to Eston team.
1/5
TrustpilotRUBBISH
RUBBISH, absolutely joke of a company couldn't get a viewing of a property that had just gone on the market ,so i offered asking price without viewing to be told the seller isnt taking offers until viewings.Then get a phone call to say sold ,since then i spoke to the seller which is a old lady that told me she never even knew i had made an offer,absolutely bent and back handers come to mind (eston branch) LIES LIES LIES
5/5
TrustpilotAlways professional and helpful
Always professional and helpful, Debbie went the extra mile at all stages of negotiating a prolonged and complex sale. Many thanks.
5/5
GoogleAshley was amazing, honestly can’t say enough good things about this lady. Friendly , efficient, nothing is to much trouble . When Ashley says she will chase it up or checking something, trust me she is fighting your corner. True asset to this estate agents , and we would use them again because of her... thank you
1/5
TrustpilotIncompetent team
What a complete waste of time! I tried to get in touch with the sales department several times with no answer (i probably shouldn't have taken the hint after this as usually, the sale team are always enthusiastic about new business), when they finally picked up the phone, i requested an evaluation and they gave me a few date options. As the house is currently tenanted, i needed to confirm the dates with the tenant before locking in the dates and once again needed a few attempts before being able to connect. After a few more back and forth, i was told the earliest appointment to match the tenant's convenient time was about 2 weeks of waiting. We fixed a date and time accordingly (this was meant to be Tuesday 26th). There hasn't been a single follow up since then I even called up twice yesterday(Thursday) but was told the agent was busy. Don't bother wasting your time here. The only reason I got in touch was because i was referred by another trusted estate agent but have to say this is the worst sales department in any industry I've ever come across.
5/5
GoogleFantastic service buying our new home and selling our old home, great communication from start to finish and hassle free, highly recommend.
Agent replied · 17 June 2024
Thank you for sharing your positive experience! It’s great to hear that the home-buying process was hassle-free and that the communication was excellent from start to finish.
5/5
TrustpilotGreat customer service
Great customer service, staff were great
5/5
TrustpilotVery professional and friendly service
Very professional and friendly service. All questions answered and very knowledgeable
5/5
TrustpilotThe team were very professional at all…
The team were very professional at all times and kept me updated through the whole process. A mention for my case handler Helen who was excellent and solved more than one problem not of her own making. Thank you.
5/5
GoogleCan’t recommend michael poole @ eston enough, Ashley & team, friendly & efficient never stopped trying for us even in todays uncertain times. We have bought our new and finally sold our old house after trying for years with competitors and this was only possibly due to their hard work and dedication. Can’t thank them enough for how hard they tried for us.PositiveResponsiveness, Professionalism, Value
Agent replied · 17 June 2024
Thank you so much - this really means a lot. Happy new home to you all!
5/5
GoogleWhat a fabulous service. So professional, patient and super organised. Ashley is brilliant!!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 17 June 2024
Thank you, Nichola :)
5/5
TrustpilotExcellent experience.
This company has been absolutely fantastic in helping me to prepare for renting out a house for the first time, guiding me seamlessly through everything that needed to be done. I could not have wished for better support from my “key contact person”, Sarah.
5/5
TrustpilotWonderful service
Wonderful service, smooth and easy transition. 10 stars
5/5
GoogleGreat service from start to finish, always quick to respond to enquiries and staff are friendly and helpful. Helen in particular was a fantastic help throughout and made the process as easy as possible. Thanks.
Agent replied · 17 June 2024
Thank you, Matthew, for taking the time to leave this review for us; it means a lot to the whole team.
1/5
TrustpilotThe whole expirience is just…dissapointing
The whole expirience is just dissapointing. Contracted to sell my house with Michael Poole Sadly wrongly valued which misslead the whole sale . Above estate agent does not have time to show property around athough charging 3 k fee for that type of service. Several people walked away from viewings or knowcked on my doors without appointment or three 4 couples trying to view without estate agent being there not organized at all . And time for organizeing viewings above 2 weeks due to calendar issues.! The job is simple and cant be done .. advert running after taking property of the market for week costing people again knocking on doors . Dissapointed not sold would not use again in future ..
5/5
GoogleGreat service. Realistic valuation resulting in a quick sale. Efficient sales admin team helped sale go through stress free. Kept up to date with progress of sale right up to completion day.
Agent replied · 17 June 2024
Thank you very much, Karen. This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
GoogleExcellent service from start to finish. As a first time buyer all the staff in the office were very helpful :)
5/5
TrustpilotNice people, great photos, hardworking!
Matthew did a great job with the photos and virtual tour images. Molly and Debbie worked really hard behind the scenes and helped get us completed before the stamp duty changes. Great team effort to get it over the line!
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