Trusted Agent profile · Essex
★★★★★
391 reviews across 1 platform
1 Orsett Road, Grays, Essex, RM17 5DA
William H Brown Incorporating Porter Glenny's office in Essex, at 1 Orsett Road, is rated 4.6 out of 5 across 391 reviews on 1 platform, including 391 Google reviews rated 4.6.
Every review we hold for the Essex office, from every platform, shown as written. First names only.
5/5
GoogleFantastic team a real credit to you Paul ,excellent service especially Debby Black always professional and helpful completely on the ball and keeping us informed with regular updates. We had plenty of viewings from the start and have been guided through what can be a very frustrating and stressful process can’t thank you enough . We have no hesitation in recommending W H Brown.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWell, where do I start. Paul Hull came around to value our house after us having valuations on our property from 3 other local estate agents He stood out a mile with his professional approach and honestly. There were a few hiccups along the way, stressful and frustration at times but Georgia O'Leary who actually sold our house was so positive, bubbly and enthusiastic that after speaking with her you felt a bit more relaxed because of her positively. I would highly recommend William H Brown if you are thinking of putting your property up for sale.
5/5
GoogleWe sought an estate agent to find tenants and manage our rental flat and felt that David from William H Brown had a great understanding of our concerns as first time landlords which gave us added confidence compared to other estate agents who were quite cut throat. David provided a personalised service and was highly meticulous at finding suitable tenants for us since we were very particular clients. David made the whole process stress free from the start and guided us through the process, always being at hand to answer any questions. We will use William H Brown again without any hesitation and highly recommend them for their personalised services
5/5
GoogleThis agency is the perfect place for finding a home! When I visited the agency all the staff welcomed me and my family and they tried to help us and find for us a home! They was so polite, friendly and helpful. Especially I would like to thank Chloe and David because they found for me and my family our dream home!! We enjoying our home a lot so Chloe and David thank you again. You are the best of the best! So if you need a home this is the right place!!
5/5
GoogleAfter initially instructing another agent to sell my property and realising very early on that I was definitely not receiving the service I was promised I was at the point of taking my property off the market. I then decided to use the service of William h brown and it was the best decision I ever made. Paul came round and valued my property and assured me of a professional service and that’s exactly what I got. The service I received was excellent and they sold my property almost immediately. I cannot recommend highly enough Anthony who I dealt with mainly he kept me fully updated with everything and took all the stress out of selling a property. He arranged and did my viewings and provided a seamless service from start to finish. I thoroughly recommend William h Brown and without question would use their services again and would like to thank Anthony and Paul for all their help and support throughout this process they went above and beyond my expectations.
5/5
GoogleSarah is very reliable, and efficient. Thank you
Thanks for you excellent 5* review Betty. Best wishes, Lucy, Customer Relations.
4/5
GoogleAll the team at William H Brown was so helpful, even when our seller kept having difficulties with their move on, which hindered our move on W.H.B team stuck with our buyer and us and kept us in the loop with everything. I would definitely recommend W.H.B. Shout out to Debbie who worked really hard to help us complete our sale and move on. Thanks team!
5/5
GoogleSecured a 1bedroom flat through Sarah Hicks, from William H Brown. She had been very efficent, quick response time, clear, polite, friendly and to the point. No issues and addressed any questions quickly for a smooth process. Would highly recommend her and glad I had her as an agent.
Thanks for the excellent 5* review and recommendation David! Thanks for your thoughtful comments about our Grays team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the most horrible experience 2 weeks ago with a different estate agency and then I came across William H Brown. I was looking to let a place absolutely urgently and to the rescue came David wearing a red cape and waving a wand. He was amazingly brilliant. On day 1 he put up with me constantly calling and texting him. The 2nd day I didn't bother nagging him because i knew he was on the ball rushing my application and getting the job done. Came the 3rd day the lovely David gives me a call telling me I can pick up the keys and move in. Never have I known letting a property could be done so fast and thanks to David and his determination, understanding and empathy to my situation he rolled 2 sixes and pulled the rabbit out the hat. I want to thank him sincerely for his efforts and I would be telling people to just buy or let a home purely to let David handle it because trust me when I say he deals a very good deal!! By far he is definately the best Lettings Manager ever!!
5/5
GoogleBig thumbs up for Hal Plummer who handled all over finance during the our purchase. With Hal's knowledge and experience we was able to obtain an affordable mortgage, life insurance and building insurance in one go. He was always available to answer our questions via mobile or text which he answered in plain understandable terms. We will definitely use him again when the fix term is due to expire
Thanks for the brilliant 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
GoogleExtremely unprofessional and unresponsive. My partner and I found a house that we wanted to view and we tried to book a viewing on Monday, we heard nothing back and kept calling the agency asking for a viewing and they would reply with "We will ask Dan to reach out to you" and other responses every time we would call back. Each agent would give a different response with no consistency, which seems like they do not even talk to each other in the office. We heard nothing back, when we called on Thursday, Dan finally answered the phone and said they do not want to give us a viewing anymore with no reason at all. Very poor service and would not recommend this agency, if you are trying to buy/sell your property.NegativeResponsiveness, Quality, Professionalism
Dear Vivek. We are sorry you have been disappointed with the service received from our Grays team. The Branch Partner, Paul Hull, will be in touch with you directly to further discuss the situation. Many thanks, William H Brown
5/5
GoogleRob Jones was so helpful in finding us the right mortgage. A very nice guy and at the same time he is a very professional at what he does. He was always available for us,even out of his working hours he would reply back to our questions. Everything seems to be working smoothly and quickly with our mortgage. I would definitely recommend Rob Jones for finding the right mortgage.PositiveQuality
5/5
GoogleWe recently rented our new home from William h brown in grays, i would like to first of all thank them for their top notch customer service and then need i say that our experience was AMAZING! thanks to the wonderful lettings team and also a big thank you to David and George were outsatand8ng with their correspondence and very patient kudos to you . Would forever recommend you guys. Keep the flag flying.
5/5
GoogleDealing with Debby Black at William H Brown in Grays was a lovely experience. Debby was always on the ball and would respond to any queries promptly. She would always reassure us when we were concerned about anything to do with our sale. I cannot praise Debby enough. Thank you Debby. You are an asset to William H Brown. GracePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThanks very much for your help, you are the best Team. Thanks Debby
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI just wanted to say a huge thank you to Neal at William and brown, he is always so quick to respond and went above and beyond his duties to help us. He’s a real asset to the company and we are so happy he is our agent. Danielle & Russell
5/5
GoogleA big thanks to the entire Team at WHB especially Debby. Couldn't have been more excited and happy dealing with this guys, always on hand to help and support in every way possible. After weeks of searching and viewing i met with Debby and under one week she delivered on her promise despite her tight schedules. I will defitenly recommend this agent to anyone looking for that personal touch and professional service. Debby Rocks
1/5
GoogleI’ve reached out multiple times to book viewings, but I’ve noticed a significant delay in receiving callbacks, it often takes days to hear back. While I appreciate the friendliness and professionalism of the team, the slow response times make the process unnecessarily challenging. I understand that the property market can be busy, but timely communication is essential for an efficient and stress-free experience.
5/5
GoogleWilliam H Brown have given me 5 star service from start to finish . I dealt with Steve and Tara who was in constant contact and helped with my sale so much , infact it wouldn’t have gone through as quick if they didn’t work so hard . I would only use William h Brown in the future and can’t recommend them highly enough . P.s They sold my house in only 4 days 😁😁
5/5
GoogleVery positive experience before, during and also post renting. The team is very responsive and have been able to support promptly. After I left the flat, they also managed to anticipate the inventory checks to speed up the end of tenancy process. Highly recommended!
Thank you for your 5* review and recommendation Cristina. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleReally good service and very professional. Taylor was extremely helpful and went out of her way when I was selling my property and helped when I was looking for a new one. Would recommend.
Hello Michael, thank you for taking the time to leave our team with a review, we really appreciate it!
5/5
GoogleWe had a fantastic experience working with "William H Brown" while in the process of purchasing our first home. Debby was absolutely fantastic and she went the extra mile to ensure everything was smooth for us. Would definitely recommend to anyone who's looking to buy a property.
5/5
GoogleVery good agency, very friendly. Debby is very helpful, Highly professional and very easy to communicate with. Debby went above and beyond to sort out all things. I would definitely do business with them again.
Thanks for giving our William H Brown Grays Branch a five-star review. If we can help with anything else please give us a call.
5/5
GoogleA very good positive feedback for me .sarah hicks has been very professional, kind and helpful from the viewings to the completion process . I definitely recommend this estate agent company for anybody who needs the best service on the renting market.
Thank you for taking the time to leave us this amazing 5* review and recommendation Andy. Kind regards Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
