William H Brown Incorporating Porter Glenny Essex reviews

★★★★★ 5/5

Google

William H Brown team are extremely professional in dealing with request, concerns and customer service. A very well presented establishment! I am so pleased to have let my property through them, as I know myself and my property is well protected. I would like to thank Kieran especially for his dedication and motivation to oversee my property and updating any progress when and if any issues arise. Kieran is very friendly and easy to approach. I feel they have gained an asset to the company! Well done Kieran and keep up the fantastic work. I would defiantly recommend Kieran and the company if you are looking to buy, sell or let. Monika

Manpreet · 17 June 2021

★★★★★ 5/5

Google

Rob Jones has been a tremendous help in helping my wife and I purchasing our new home. Even though we were let down on many occasion by estate agents and sellers Rob stuck by us and every time that we went back to him with yet another property he gave us tremendous support and took away the stress that comes with buying a new property.I would not hesitate to use Rob again for the expert advice that he gave us.

John · 17 June 2021

★★★★★ 5/5

Google

Rob Jones is an amazing broker that I would recommend to anyone. I haven't come across anyone like him in my career that is very professional and at the same time gives a personal touch to his clients. Rob makes the whole process easy for his clients and no matter how silly a question can be Rob gives a prompt answer. I actually like the communication via messages which in my opinion is a lot quicker and convenient for today's world.PositiveResponsiveness, Quality, Professionalism, Value

Mithila · 17 June 2021

★★★★★ 5/5

Google

I would definitely recommend WH Brown, Debby in particular for a professional service. Debby has a wealth of experience in this field which made all the difference in securing a sale. I valued her opinion and advice based on her knowledge of the business. The difference Debby made is that she is proactive in generating viewings. Other agents I had used relied on advertising and didn't convince me they were making any other effort to get people through the door. Debby works long hours and always made herself available which was much appreciated during the stressful experience of trying to sell a home.PositiveResponsiveness, Professionalism

Wendy · 17 June 2021

★★★★★ 5/5

Google

The team at William H Brown in Grays were great. Paul (manager) was helpful and came to the house to discuss selling, answering all questions. We then had the pleasure of working with a team consisting of Debby and Taylor, both of who were excellent. What sets this team at WHB apart is they take the time to answer any calls and questions, at any time (even days they aren’t working or “in” the office) - you get a feeling that they always go the extra mile. They were amazing. Thank you all!

Don · 17 June 2021

★★★★★ 5/5

Google

Debby was involved from when we first viewed the property right through to when we purchased the property. She was extremely helpful and went over and beyond expectations by ensuring the process went smoothly. When there were various obstacles, which were compounded by the pandemic, she was exceptional by advising and contacting all the relevant people in the process that needed to be contacted. She worked very hard to ensure that we successfully completed our purchase. Debby thank you very much for an excellent service, a job very well done and from very happy customers.

I · 17 June 2021

★★★★★ 5/5

Google

Excellent customer service which far exceeded by expectations as both a buyer and seller, in terms of their expertise, efficiency and value. The entire team keep you informed and updated at every step of the process, so you feel secure in the knowledge that you're in safe hands. They truly are the market leaders (and Debbie is a super star!).......update..... kudos to Dan, who quickly arranged multiple viewings resulting in offers even before my property was advertised on-line. He rapidly leveraged his great sales and negotiating skills, so valuation to offer took LESS THAN ONE WEEK. Wow! A brilliant team, expertly led by Paul. THANK YOU!PositiveResponsiveness, Quality, Professionalism, Value

Heide · 17 June 2021

★★★★★ 5/5

Google

I cannot praise William H Brown and the team enough! From the first visit to value our home, the process has been so painless. Alana came to value our property, she explained the process so well, what would happen, how much we should market for and what to expect from viewings to completion, she made us feel so at ease. Then we had the photographer Gary come round, well, what can I say, professional, quick and my home looks amazing. Debbie then contacted me to make sure that I was happy with the listing and from then both herself and Dan went all out to get me viewings! Wow! I was in shock, 11 viewings in 2 days and every single one turned up!!! They were all lovely too and in a position to buy, so no timewasters. I'm so confident we'll get a sale. The listing went live on Thursday, we had viewings on Friday and Saturday, it's now Monday and we've had 2 offers above asking already and just perfect buyers. HIGHLY RECOMMENDED! Had my fair share of bad agents, but not this time. Thank you to Paul and the team, you are all amazing.PositiveResponsiveness, Quality, Professionalism, Value

Denise · 17 June 2021

★★★★★ 4/5

Google

Paul Hull and the rest of the team were exceptional in handling the purchase of our new property. Paul was extremely helpful and guided us through every step of the process. He was always on the other end of the phone ready to answer any of our queries (even on weekends). Interestingly, this is the second property am purchasing through Paul! A big thanks also to David Philips in handing the rental of the old house - highly commendable!

John · 17 June 2021

★★★★★ 5/5

Google

I was engaging with Sarah Hicks. She has been helpful throughout the whole process offering an excellent service at all time, clarifying and responding to queries in a timely manner. Highly recommended estate agent. A couple of places the landlord can be a bit flexible on accepting deposits than zero deposit scheme and getting some items sorted ahead of the move. Overall, great work Sarah and letting team. Thanks again, Sarah.

Vineet · 19 December 2023

★★★★★ 5/5

Google

Just wanted to say that Hal from the mortgage team Grays was incredibly helpful when I called the other day, the way he spoke through all the options and services that William H Brown offered was noticeably more professional that the other estate agents I spoke to. I came away excited to get viewing and hopefully buying my first flat. Thanks again!

Mikaela · 17 June 2023

★★★★★ 5/5

Google

As first time buyers, Debby was very helpful and explained the housing process which was extremely important given we knew nothing about the housing market. Debby was kind and thoughtful and we're very appreciative of the help given. I would definitely use William H Brown again, especially as the members spoken to were also very helpful. I would also recommend the service.

Chez · 17 June 2023

★★★★★ 5/5

Google

Rob is just fabulous. His professionalism and customer service is outstanding. As first time buyers, he went an extra mile in assisting us get a very good mortgage offer. The very unusual thing about Rob is the pace at which he replys messages, his response is always swift and is always ready to assist irrespective of the time of the day, which i think most people lack in our times. I would highly recommend him for anyone !!!!!

Emmanuel · 17 June 2021

★★★★★ 5/5

Google

Dealt with Lisa in the lettings team, very helpful and efficient. Would recommend their lettings service

Stuart · 17 April 2024

★★★★★ 5/5

Google

I had a great experience dealing with William H Brown, whenever I have called the staff were more than friendly and able to help. I dealt with Hal for my mortgage and he was more than happy to help me with any enquiry no matter how big or small. Very efficient and got back to me when I needed him to.

Rebecca · 17 June 2023

★★★★★ 5/5

Google

I recently sold my property with William H Brown and I would just like to thank Debby and Paul for their hard work. I feel like a valued client as they looked after my interests and took care of the whole selling process for me. I felt that I could trust them throughout, which is a rare feeling for estate agents!

Lis · 17 June 2023

★★★★★ 5/5

Google

Rob Jones is the best mortgage broker you can ask for. He is lovely and explains the whole process in a clear, precise manner. Considering the whole mortgage process and buying a property can be daunting, Rob isn't just any broker that sees you as a number, he actually has the human contact approach too which is very rare, it's really good to have a broker like him :). I would highly recommend him.PositiveResponsiveness, Quality, Professionalism, Value

J · 17 June 2021

★★★★★ 5/5

Google

William H Brown Estate Agents They are reliable to deal with, and transparent. Thanks for the welcome pack I really appreciate it

Fracis · 22 October 2025

★★★★★ 5/5

Google

I want to say thank you to Sophie Prentice one of the best that works at the Grays branch. She has been helpful and excellent in how she communicates. Most people I have come across have been very rude but Sophie is patient and polite and explains everything in detail and also answers all my questions. So far the best.

Dannyelle · 17 June 2023

★★★★★ 5/5

Google

William H Brown in Grays Essex the best have ever come across better than solicitors more progress than getting in touch with my own solicitor they deserve more than five star especially Taylor Hart who has been a good host a very good customer service assistant highly recommended by me keep up the good work and good customer service I would recommend them to all my friends family Kind regards Dawood vencatasamy 11/03/2021

Dawood · 11 January 2022

★★★★★ 5/5

Google

Good morning I would like to share my experience with you because from the beginning to end Rob Jones has been there for my family and I. He has helped me find a mortgage lender for my buy to let and new property and has kept me updated throughout. I don't really have much knowledge about the property game but he talked me through it. I now have a reasonable understanding of mortgage procedures. He is definitely an asset and a God send because we were having difficulties finding a Broker who could fulfill our needs. God bless you Rob...

Dudley · 17 June 2020

★★★★★ 5/5

Google

The team, and in particular Debbie, were very helpful, professional and worked very hard to assist with selling my property. I was pleased with the final sale price as this was higher than other Estate Agents had quoted I could get. I was given regular up to dates with progress which is critical at such an important and stressful time. I have no hesitation to recommend William H Brown.

Claire · 17 June 2022

★★★★★ 5/5

Google

Fantastic experience selling a property with William H Brown. Paul is a genuine person with a wealth of knowledge of the area and very personable. The valuation was thorough and advice appropriate. All correspondence responded to quickly and efficiently no matter how trivial. Communication about viewings was spot on and we were kept up to date at all times with the progress. Will be using them again in the very near future.PositiveResponsiveness, Quality, Professionalism, Value

Katie · 17 June 2021

★★★★★ 4/5

Google

Paul is very helpful! Really wanted it to work out with the house we wanted. But to no avail. One down point was the pushy attitude with going for one of their mortgages which I repeatedly said I had one sorted. Wouldn't take no for an answer.

Chay · 17 June 2020