The Personal Agent Epsom reviews

★★★★★ 5/5

Google

My husband and I visited Personal Agent to inquire about the process of buying a property. We were so impressed with Sam’s assistance and guidance that we decided to move forward with them. Thanks to Sam’s constant efforts and support, we were able to purchase our first home in the UK. Thank you! Sam Branch for all your help in making this happen. We are so glad we chose Personal Agent and would highly recommend them to everyone. Best wishes Charu Verma & Arun Vashist.

Charu · 24 September 2024

★★★★★ 5/5

Google

Alice from The Personal Agent was very nice, courteous, and professional during the viewing today. She also went out of her way to accommodate a viewing of another property, which saved me half a day. I’m already liking The Personal Agent compared to the other agents I’ve dealt with. Hopefully, I’ll find my next home with them! 😊

Vachaspati · 8 August 2026

★★★★★ 5/5

Google

I recently sold both my flat and house through The Personal Agent, and I couldn't be happier with the service I received. They took all the stress away during what was a very difficult time for me. From start to finish, the team was incredibly supportive, hard working and always super friendly, going above and beyond to ensure everything went smoothly. Sarah handled the sales progression of my flat and was consistently lovely to speak to and really friendly. Sammy was also really kind, proactive, very helpful and a pleasure to communicate with. George was brilliant at chasing my solicitors on my behalf, ensuring that I was always kept in the loop every step of the way. I highly recommend The Personal Agent to anyone looking for a professional, friendly, and personal service. Five stars! Thank you so much!

Pure · 10 August 2024

★★★★★ 5/5

Google

Rosie took us for a viewing today, she walked us through the property and answered all questions we had. overall a great experience

Aaron · 1 August 2026

★★★★★ 5/5

Google

Had a great experience renting with The Personal Agent. Michelle has helped us thoroughly with everything agreement related and has been very helpful.

Rahul · 1 August 2026

★★★★★ 5/5

Google

Had a great experience with Personal Agent in an otherwise extremely stressful time of completing before stamp duty holiday. Joe from the Epsom branch was instrumental in the original negotiation of the deal and did a fab job in ensuring timely exchange ahead of 30th June. There were few bumps along the way only because of the urgent nature of the sell but I'm very pleased with the professional nature with which it was all handled and happy with the outcome. Would highly recommend to everyone.

Rajat · 27 June 2021

★★★★★ 3/5

Google

We have dealt with the Personal Agent on a couple of occasions and have mixed feelings about their service. We let our flat through them and the lettings team were absolutely brilliant, they were very responsive, very proactive and found us a great tenant paying £100 pcm more than another agent valued our flat for and £150 more than a similar flat in the building that had recently been let by another agent. I would highly recommend them over any other letting agent in the area. We then decided to sell the flat and again the sales team were brilliant, were responsive, kept us fully up to date, generated plenty of viewings and found us an investor who has bought the flat with the tenants in place at a price we were happy with. Unfortunately, the experience from the point where we accepted an offer has been terrible. We dealt with Ren and were having to always chase for answers to questions which we had to ask multiple times. We were often promised that she would return our call and then didn't but would just respond with an email a day later. Emails written to us were full of mistakes an even though we asked to both be copied into the same email this often wasn't the case which did make it seem like she didn't really care. When we phoned Ren to get an update and did get hold of her she didn't seem to know the answers to a lot of our very basic questions and on more than one occasion we were given information that she openly said had 'guessed' and actually related to a completely different property transaction to our own. We had to do a lot of the chasing of the deal and in our experience the sale was not progressed at all by the agent, all we got was Ren forwarding emails to us that our solicitor had already sent us. When our exchange was delayed one Friday we were explicitly told by Ren she would personally chase it up on the Monday and when we emailed her on the Monday afternoon having not heard from her we received an out of office reply so she clearly had no intention of chasing it up for us. We exchanged over a week ago and have actually now completed on our sale but we haven't had any phone call or even a courtesy email from anyone at The Personal Agent since. Overall we have been left feeling frustrated and ultimately ended up feeling like we haven't received a personal service.

Aidan · 13 June 2021

★★★★★ 5/5

Google

What can we say about Joe, absolutely fantastic! We have just exchanged on an extremely complicated chain and if it wasn't for Joe's relentless chasing and tenacious personality this exchange wouldn't have happened. I have learnt that accepting an offer is just the beginning, you also need an agent that is prepare to chase the after sale for you. Thanks Joe for driving this through and all your hard work, fantastic result and 4 happy customers!PositiveResponsiveness, Quality, Professionalism, Value

Nationwide · 20 June 2021

★★★★★ 5/5

Google

Such an excellent service throughout! I can’t praise Chris, Joe and the team at The Personal Agent enough. I genuinely felt that they cared and gave us a fantastic personal service throughout. Joe was a pleasure to deal with and Chris could not have done more to keep our chain together and even chased and managed a section which wasn’t his. He was available on his days off, was so proactive and really knowledgeable and experienced. Our chain would not have progressed without him, he would touch base even when there wasn’t an update which kept us informed and calm knowing he was ‘on it’. I would HIGHLY recommend the personal agent, such a great service and a firm that really cares about their customers. Thank you!

Guff_ · 12 February 2021

★★★★★ 5/5

Google

Sarah Goddard, I don't know if I can find the right words and to recommend her enough. Such a patient, professional dedicated and friendly estate agent I've ever met. Even if I'm not the easiest customer she was always there and helping me through all the procedures. All The Personal Agent team are very good but Sarah is the special one(lucky they have her in their team) Thank you so much for everything, really appreciate your efforts. 🌹

Klaudia · 5 June 2024

★★★★★ 5/5

Google

We’ve recently sold our house with Personal Agent. From the first point of contact to completion they have been outstanding in every respect, and worth every penny in my opinion. Richard visited us one evening, offered us our valuation and is obviously very experienced in the Epsom market place. We received an asking price offer within a week of going on the market, and higher than we were expecting. Chris and Sarah progressed our sale proactively and faultlessly in a very difficult time during lockdown, with great communication along the way, always returning phone calls and were a great help in the process, outdoing themselves. I have no doubt that the sale would have taken a lot longer and we wouldn’t have got the price we did without their help. There were cheaper agents out there, but we went with Personal Agent who proved they offer the best value for money.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 25 August 2020

★★★★★ 5/5

Google

5⭐ for The Personal Agent in Epsom. We have had a difficult sale of our property using another agent hut everyone has been so patient and understanding. We bought through The Personal Agent, Joe and Grace were fantastic. Kept in constant contact and updated us when needed. Sarah in sales progression was brilliant, communicated well and regularly. All staff were friendly, professional and trust worthy. They could be contacted at most times and would always reply or call back when they were not. We have finally exchanged and now can't wait to enjoy our new house. Thank you Personal Agent for help finding our perfect home.

Tony · 29 July 2020

★★★★★ 5/5

Google

We received a fantastic service from The Personal Agent during the sale of our property in what was a difficult market. We had been with another agent beforehand who were useless meaning it was breath of fresh air switching to these guys. Sue from Sales was fantastic in pushing our property onwards as well communicating frequently with us before and after viewings. She has real passion for selling properties and we felt confident having her on our side. Once under offer, Sarah from sales progression was also brilliant and pushed our sale on as much as possible. All our calls were answered promptly and voicemail returned within an hour or two. No complaints and highly recommended.

Fabien · 29 July 2020

★★★★★ 5/5

Google

We have had several viewings with Rosie and she is always very knowledgeable about the property and able to answer all our questions. She is always on time and professional and friendly. We are impressed!

Lynn · 30 March 2026

★★★★★ 5/5

Google

Would highly recommend The Personal Agent and Chris in particular. We bought a house through him and he couldn't have been better - great expertise & knowledge, and the purchase wouldn't have happened without him.

Steve · 30 March 2026

★★★★★ 5/5

Google

I selected The Personal Agent based on the presentation Andrew Burn made to me. Excellent sales pitch and the follow through did not disappoint. The team were thoroughly professional. Had a huge number of views and offers within days of the property being advertised. Accepted the offer that suited us the best. Ren was EXCELLENT in keeping us up to date with what was going on with the buyer and their solicitors. Thank you!PositiveResponsiveness, Professionalism

Javed · 25 August 2021

★★★★★ 5/5

Google

Amazing experience with Rosie! She was knowledgeable and kind enough to give us a ride to our property visits.

Clarice · 22 July 2026

★★★★★ 5/5

Google

Just a quick note to offer my sincere thanks to Mr Chris Shaw at The Personal Agent. Other estate agents in epsom have been unsuccessful in trying to sell my property. Thankfully I then found Chris ar TPA. Chris has skillfully guided me through the somewhat tricky process of selling a leasehold apartment. At all times during the process Chris has been transparent, helpful and upbeat. Chris is a credit to both himself and TPA. If you're thinking of buying or selling a property in or around Epsom I suggest you give TPA and Chris a call - believe me you will not be disappointed with the service that you receive. Thanks again and best regards to all at The Personal Agent. Michael

Michael · 7 March 2024

★★★★★ 5/5

Google

We originally purchased our house from The Personal Agent and needed to get a valuation 18 months after purchase. Richard organised a convenient time to come around and went over and above to give us lots of valuable information, advice and tips in addition to the current market valuation. It really was Personal Agent by name and nature as Richard and the team always seem to go beyond the call of duty with their customer service and excellence. Highly recommended in comparison to all the other high street agents!!

Charlotte · 19 March 2020

★★★★★ 5/5

Google

Excellent viewing with Daniel today. Polite and professional and was able to answer our questions about the house.

Family · 22 July 2026

★★★★★ 5/5

Google

Hi Rosie, Thank you so much for showing me around the properties today. I really enjoyed …

Jim · 25 July 2026

★★★★★ 5/5

Google

The team at Personal Agent have always been first class. We have bought and sold several houses with them now. They have always provided good and honest advise. Sales progress information is always spot on. They are great at making sure we have had genuine buyers and have been instrumental in closing the deals for us. Chris Shaw is one of the nicest guys that I have dealt with in my 20 + year carrier in the building industry. I would highly recommend The Personal Agent and in particular Chris Shaw

Harvey · 16 September 2019

★★★★★ 5/5

Google

Hats off to Richard and his team! I have been very impressed with the first-class service that Director, Richard Digance and his team at The Personal Agent in the Epsom Sales Team have provided since day ONE! Within a week they had my home photographed, filmed, on the market and offers in after numerous viewings. I couldn’t be happier with the speed in the results and the staff’s efficiency, particularly from Sue Boardman who has been very helpful on a day-to-day basis. They have been so easy to work with too which has made my life much easier through such a big move. Thanks to All!

Jenny · 16 September 2019

★★★★★ 5/5

Google

We interacted with Adam and Chris on arranging a viewing of a house at a convenient time, making an offer and then having that offer accepted and having guidance on the next steps after that. Both Adam and Chris were extremely helpful, very clear on communication, and timely, not leaving us in the unknown at any moment of time. I particularly appreciated Adam’s call before end of a working day to give me an update on where we were. Thank you guys, you are stars!

Dina · 9 December 2023