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★★★★★
160 reviews across 1 platform
163 High Street, Epsom KT19 8EW
Part of The Personal Agent, see every office.
The Personal Agent's Epsom office at 163 High Street is rated 4.7 out of 5 across 160 reviews on 1 platform, including 160 Google reviews rated 4.7. Checked 9 October 2026.
From a single property to let to an entire portfolio to manage, we are here to support and advise our landlords to achieve better returns and more lasting tenancies, and we look after their properties as if they were our own. Our approach has always been to treat every single landlord as if they were our only client, giving them the clear, professional advice that they need. It is this personal approach to customer service that has made us market leaders in and around the area. Our emphasis has always been on the individual, and it is this continued focus which drives our reputation.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleWe had an emergency case regarding a broken toilet and drain blockage, we called the personal agent, Bradley Snape has received our call effectively, he has responded in a quick and professional manner, he could and managed a contractor within less than 30 minutes, however, it was an experienced contractor, he could resolve the issue within 19 minutes and got the job done perfectly, Many thanks to you guys you made our day of Bank holiday.
5/5
GoogleVery straightforward and pleasant experience with the Personal Agent. Thanks to Bradley Snape for arranging a same day viewing and the super quick communications. Highly recommended!
3/5
GoogleAs a Landlord, on first impressions myself and the joint owner were very impressed as they came across as professional and sold the service they were offering very well. Things changed quickly approaching the second week of advertising our property; we felt let down on communication, transparency and timing so decided to go with another agent. If you're looking for a personalised service I would unfortunately not recommend this agent.
5/5
GoogleI am happy with the service provided! Chris was very helpful during the Letting process and managed our application in a quick, professional manner.
5/5
GoogleVery positive and prompt service from this agency dealing with Michelle and I have found great service and professionalism .
5/5
GoogleMichelle my property manager is professional and very helpful with any queries. Her responsiveness and willingness to go above and beyond is truly appreciated. Highly recommended.
5/5
GoogleGood company, Bradley was very responsive and helpful in every step of the process which saved a lot of moving stressPositiveResponsiveness, Quality, Professionalism
5/5
GoogleI worked with Personal Agent when moving into my first rental property and they have been great The team are extremely professional and responsive and we were able to get everything in place in good time. I would highly recommend.PositiveProfessionalism
Thank you for your feedback Chris. We are so pleased that The Personal Agent Lettings team provided you with the very best service during your search for your first rental property. We hope you enjoy your new home!
5/5
GoogleI have contacted the agency and I got through one of their team member Mr. Bradley snape, he guided me the property which I was looking and struggling to get for as per my needs. He is very professional, competent , prompt and efficient enough to understand clients need and advise them accordingly. I really appreciate the way he helped me in my house quest in a single day.
5/5
GoogleAs a tenant from 39 station avenue. Fantastic service. All staffs are very efficient and friendly when dealing with my tenancy. …
5/5
GoogleExcellent Service for Over a Decade We have been tenants through Personal Agent in Epsom for the past 10 years, and …
5/5
GoogleI have three properties let and managed by The Personal Agent and I have found that they are very efficient, professional and on top of that their fees are very reasonable or cheaper than other agents. Overall I am very pleased with their service.
5/5
GoogleVery pleased with the service received from Joe and the rest of the team. What particularly stood out, when compared to our experience of quite a few other lettings agents, was the prompt communication each time.
5/5
GoogleProfessional & very prompt service. Thank you Michelle
5/5
GooglePersonal agent are very approachable, and are always willing to help and give advice. I had the pleasure of Michelle Hobbs assistance when evicting my first tenant and they guided me through the process. I would certainly use them again without any hesitation.
5/5
GoogleRonnie was class. Very very efficient.
5/5
GoogleVery happy with the service from Personal Agent. Agents are efficient, professional and excellent at communicating with us on every aspect of the process. We can highly recommend them. Always helpful if we had any questions and got back to us with answers quickly.
Thank you for your review. We are glad that the team worked hard to provide you with the best service.
5/5
GoogleAn excellent service from Ria, Joe and Kerry. They found us a tenant incredibly quickly and have provided friendly advice along the way on what we need to do at each stage.
5/5
GoogleI year into my first letting of my house and all has gone smoothly. Thank you
5/5
GoogleI have had my property managed by PA for nearly 6 years. I have found all the team very helpful and friendly. Always trying to solve any issues that arise, quickly and professional. Kate Murphy and Michelle Hobbs have been involved with my property with great efficiency and professionalism. Many thanks.
5/5
GoogleThanks Joe, Kerrie, Ria and the rest of the team for helping out to let my house. I am very pleased with the service and will recommend unreservedly to anyone.
5/5
GoogleWe have used the Personal Agent to manage letting our property over the last 6 years. The staff are excellent, they have taken the strain out of letting. We would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are so pleased that the Lettings team provided you with excellent service.
5/5
GoogleI use the Personal Agent to manage a flat. They have been very good at bringing to my attention any problems or other issues which need my authority to call a tradesperson. The paperwork has always been prompt and well presented. In particlular I would like to express my gratitiude to the property manager Katie Jenkins, who has always been helpful and considerate. She knows her job!PositiveProfessionalism
5/5
GoogleThe Personal Agent found me a wonderful tenant on Day 1 of promotion and despite lockdown.starting the following day, they moved in as planned in mid May when they were permitted to. I'm very happy with the service.PositiveResponsiveness
Thank you for your feedback. We are pleased the team provided you with excellent service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Personal Agent's Epsom office has 160 reviews across 1 platform: 160 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
The Personal Agent Lettings & Management is rated 4.7 out of 5 across all 160 reviews, and 4.7 out of 5 on Google from 160 reviews, checked 9 October 2026.
The Personal Agent Lettings & Management, 163 High Street, Epsom KT19 8EW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.