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★★★★★
160 reviews across 1 platform
163 High Street, Epsom KT19 8EW
Part of The Personal Agent, see every office.
The Personal Agent's Epsom office at 163 High Street is rated 4.7 out of 5 across 160 reviews on 1 platform, including 160 Google reviews rated 4.7. Checked 9 October 2026.
From a single property to let to an entire portfolio to manage, we are here to support and advise our landlords to achieve better returns and more lasting tenancies, and we look after their properties as if they were our own. Our approach has always been to treat every single landlord as if they were our only client, giving them the clear, professional advice that they need. It is this personal approach to customer service that has made us market leaders in and around the area. Our emphasis has always been on the individual, and it is this continued focus which drives our reputation.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleThe Personal Agent have been great, in particular Bradley Snape has remained professional and stuck to his word with commitments. Communication is always good and I would have no hesitation in recommending Bradley or The Personal Agent. Great work, thank you!
5/5
GoogleAlways a pleasure to deal with The Personal Agent, very professional, efficient and knowledgeable. Michelle Hobbs is always extremely helpful.
5/5
GoogleBradley, Cheryl, Chris, and Michelle were exemplary. They made what would have ordinarily been a very challenging situation, an effortless one; securing a long-term lease from the other side of the world. Thanks to all for their assistance. A very professional outfit.
1/5
GoogleIf you are considering renting a property, please avoid this agency. Firstly, they rented me a property full of damp and mould covered with a layer of paint by the landlord which they knew about. Also, I was a third tenant moving in less than two years after being told by the next door neighbor. Furthermore, dampness and mould returned after 4 months in the whole property. This made us sick, especially me since I was pregnant and also had another child with disabilities. To conclude and to make matters worse, the property had gutter issues. Subsequently my landlord put a claim against the block management and still not resolved after me moving out. As soon as I talked about the damp and mold in the other rooms, he said in writing that the gutters were causing the damp and mould throughout the house, which was not the case. We were fed up of living in dispair, therefore we contacted the Epsom Environmental Health Agency and they confirmed in writing that the property had degrees of dampness not properly addressed by the landlord. To my dismay the landlord confirmed another story to the Environmental agency and served me section 21 because I reported him to the agency. This is illegal to kick out an excellent tenant that has been paying full rent and living in dispair for 8 months. We were happy to leave and took us a while to find another property. However, as section 21 was served the landlord instructed these bunch of cowboys to show the property to potential tenants. An open day was arranged and many people attended. To the first few visitors someone called Callum from the agency claimed that all the problems were caused by us which I addressed him on the spot saying that was not true. As a result, I took it further and am currently awaiting a response from the property ombudsman regarding my complaint. Then, as we managed to find a property early then my contract expired under their knowledge we paid three weeks worth of rent instead of the full amount. We were constantly harassed by them to leave as soon as possible because my landlord had to make repairs for the new tenant's arrival. At the time of my deposit being returned the landlord and them claimed that they did not authorise me of not paying the full rent and deducted from my deposit. Of course I opened a dispute with DPS regarding this because they are liers. Avoid them if you want to avoid being misled and having heartaches. I have now instructed a solicitor to get returned all my rent refunded. They are worthless and better to use any other agencies out there.
1/5
GoogleHmmm… probably the least Personal experience I’ve had with an estate agents.! An arranged viewing at a property by a clueless agent with 10 minute slots, so a queue formed within minutes as it takes time remarkably to disgust a future home …! When questioned about the 1000 years of dust on the carpets and the knackered furniture accompanying the UNFURNISHED property I was told to send in my offer with what i required…. A damn good clean and the broom used further for something more appropriate was my desire for this cowboy agents.
5/5
GoogleWe've been working with Personal Agent Lettings for nearly 10 years. They do a great job. Both on the letting side and property management. Special mention to Kate Murphy who is efficient and totally reliable. She always delivers.
5/5
GoogleFantastic service. Michelle Hobbs was very efficient and friendly when dealing with our tenancy renewal. We've used a few agents in Epsom and The PA are definitely the best! 5/5 would highly recommend.
5/5
GoogleHad a great service from Tom Day and the team, always helped with any questions and swift to get viewings arranged.
Thank you for your feedback! We are pleased to hear the team were able to help you.
5/5
GoogleA very welcoming and professional team that have supported me from start to finish in finding my next home. One individual Bradley Snape must receive recognition as being a star of the team as he went above and beyond with his customer service. This in all made the service I received fantastic and have already recommended him to others in the area.
Thank you for your review William. We are so pleased that Bradley provided you with outstanding service during your time with us, we work hard to ensure all clients receive the very best service.
5/5
GoogleMy partner and I would highly recommend The personal agent lettings, we've had an incredible experience all thanks to Bradley. He was professional, knowledgable and helpful throughout the viewing and his communication and overall 'getting things done' was impeccable.
5/5
GoogleA very welcoming and professional team that have supported me from start to finish in finding my next home. One individual Bradley Snape must receive recognition as being a star of the team as he went above and beyond with his customer service. This in all made the service I received fantastic and have already recommended him to others in the area.
Thank you for your review William. We are so pleased that Bradley provided you with outstanding service during your time with us, we work hard to ensure all clients receive the very best service.
1/5
GoogleReally BAD Service. I do not recommend anybody to use this agency. They took my deposit and refused to send it back. The landlord decided not to proceed but they still refused to refund my deposit. AVOID AT ALL COSTS !!!
5/5
GoogleVery happy and pleased with the service I received from Joe. Really professional and friendly. Would recommend to everyone. 5 stars. Great service
Hello Amanda. Thank you for leaving such a kind review! I will pass the feedback to Joe. We work hard to meet expectations like yours, and we’re happy to hear that our team are doing an excellent job.
5/5
GoogleMichelle and her colleagues are very helpful, prompt and professional with regards to all aspects of letting one’s properties. Their service is immaculate and I have had the pleasure of dealing with Personal Agents for over a decade.
5/5
GoogleMichelle gave an amazingly swift, professional service. Highly recommend the Personal Agent.
5/5
GoogleMichelle was extremely helpful and efficient when renewing our rental contract. Would recommend Michelle and The Personal Agent without hesitation 😊 …
5/5
GoogleThanks Michelle Hobbs for helping us to rent. The process is very smooth and we are well-supported.
1/5
GoogleTerrible customer services, never contact you back when they say they will. Tried to book a viewing on a property as soon as it was listed, said they would call back when landlord is ready to book viewings, got no call back, I called back a few hours later for them to tell me they have no viewings left. Then wouldn't even let me put an offer forward because I hadn't viewed it personally. Awful service, avoid at all costs!
1/5
GoogleI’ll save my breath and let these photos do the talking of what these people consider acceptable and habitable to live in at the beginning of a tenancy. Avoid these people like you would to avoid this mould.
5/5
GoogleI am happy with the service provided! Chris was very helpful during the Letting process and managed our application in a quick, professional manner.
5/5
GoogleI would highly recommend the renting service provided by The Personal Agent Lettings in Epsom. Michelle Hobbs of the Personal Agent Lettings has provided excellent, very professional, responsive and attentive service.
5/5
GoogleJoe and the team understood my requirements and persevered with finding the right tenants. thank you.
Thank you for the lovely review! We are glad to hear our team are continuing to provide excellent service.
5/5
GoogleMichelle Hobbs from Epsom Personal Agent has been really helpful, provided useful information, and got things done in a very speedy manner. Highly recommended.
5/5
GoogleGreat service ! Thank you to Tom Day and the team
Thank you for your feedback!
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The Personal Agent's Epsom office has 160 reviews across 1 platform: 160 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
The Personal Agent Lettings & Management is rated 4.7 out of 5 across all 160 reviews, and 4.7 out of 5 on Google from 160 reviews, checked 9 October 2026.
The Personal Agent Lettings & Management, 163 High Street, Epsom KT19 8EW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.