Trusted Agent profile
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★★★★★
160 reviews across 1 platform
163 High Street, Epsom KT19 8EW
Part of The Personal Agent, see every office.
The Personal Agent's Epsom office at 163 High Street is rated 4.7 out of 5 across 160 reviews on 1 platform, including 160 Google reviews rated 4.7. Checked 9 October 2026.
From a single property to let to an entire portfolio to manage, we are here to support and advise our landlords to achieve better returns and more lasting tenancies, and we look after their properties as if they were our own. Our approach has always been to treat every single landlord as if they were our only client, giving them the clear, professional advice that they need. It is this personal approach to customer service that has made us market leaders in and around the area. Our emphasis has always been on the individual, and it is this continued focus which drives our reputation.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleThe Personal Agent found me a wonderful tenant on Day 1 of promotion and despite lockdown.starting the following day, they moved in as planned in mid May when they were permitted to. I'm very happy with the service.
Thank you for your feedback. We are pleased the team provided you with excellent service.
5/5
GoogleThis is the second time I've used the Personal Agent and they were great. on top of things, following up and proactive. Exactly what was wanted and they delivered. Thank you.PositiveResponsiveness, Professionalism
Thank you for your feedback! Here at The Personal Agent we make sure that each client receives the best service.
5/5
GoogleVery professional and competent , always finding tenants in good time. Paperwork and pricing is very good and I’m very pleased with the service
Thank you for your kind words Mark. We are pleased that the team provided you with excellent service.
5/5
GoogleVery happy with our new rental property, more than what we were hoping for. Great service from Joe and his team, thank you very much.
5/5
GoogleSo happy with the service we received over lockdown. The Personal Agent are proactive at all times and finding a quality tenant for our flat during this difficult time, surpassed our expectations.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Kay. We are pleased that you received outstanding service during these unprecedented times.
4/5
GoogleMy Partner and I had a great service from Joe Frost, very pleased and surprised how easy and quick everything went through. Thanks Joe!
5/5
GoogleExtremely pleased with the coustomer service revived from Joe and the entire Personal Agent team. Very helpful and understanding company, definite right choice!
5/5
GoogleVery good service and value for money.
5/5
GoogleSo happy with the service we received over lockdown. The Personal Agent are proactive at all times and finding a quality tenant for our flat during this difficult time, surpassed our expectations.
Thank you for your review Kay. We are pleased that you received outstanding service during these unprecedented times.
5/5
GoogleExcellent service from a very knowledgeable and experienced team 8
5/5
GoogleExcellent service from beginning to end.
5/5
GoogleJoe and the team secured us a tenant in double-quick time, with effective communication and a can-do attitude; many thanks!
5/5
GoogleVery good, property manager Lily Rigley is very supportive and follow up with all issues until resolution. Thank you :)
5/5
GoogleExcellent service again!
5/5
GoogleI HAVE BEEN WITH THE PERSONAL AGENT LETTINGS IN EPSOM FOR OVER 15 YEAR'S, CHERYL, RIA & ALL THEIR STAFF ARE PROFESSIONAL AND EFFICIENT, AND MICHELLE HAS BEEN GREAT AT COMMUNICATING EVERYTHING WITH EASE, TAKING ALL THE STRESS AWAY! JAYNE COLLINS.
5/5
GoogleMy experience as a landlord with the Epsom branch has been very positive. Prompt communications and reliable service as well as fantastic property management support from Michelle Hobbs and Kate Murphy are always appreciated. Thanks again for all your help!
5/5
GoogleWe have worked with Personal Agent Lettings for over 7 years. They are professional and they deliver results. Highly recommend
Thank you for your review. Here at The Personal Agent we work hard to exceed our clients expectations.
5/5
GoogleKate Murphy's assistance regarding the management of my property has been exceptional - she has gone above and beyond in answering many queries and helping to sort and resolve tenancy issues. I would highly recommend The Personal Agent for letting and property management!
5/5
GoogleOutstanding customer service from Bradley! Whole experience was completely painless - from booking a viewing to completing the tenancy agreement. I have been through the process with other agents several times over the last 14 years and never had such a great experience.
5/5
GoogleI have used the Personal agent since 2004 for Sales, purchases and recently letting my property. They are always helpful and provide the highest level of service.
Hello Ted. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Epsom team are doing an excellent job.
5/5
GoogleI have used the Personal agent since 2004 for Sales, purchases and recently letting my property. They are always helpful and provide the highest level of service.
Hello Ted. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Epsom team are doing an excellent job.
5/5
GooglePersonal Agent have a very proactive lettings department which have always found reliable tenants for my property quickly. Wes Sargent - experienced Landlord.
Thank you for your kind words. We are pleased that the team here at The Personal Agent provided you with excellent service!
4/5
GoogleWould recommend doing business with The Personal Agent, Epsom. Team are professional and pleasant to work with ensuring the process kept moving for us and genuinely worked with our enquiries and requests rather than a false sense of sincerity. Really represent the personal in their name that is often lacking in the industry. Only good experiences to date.
5/5
GoogleWhat a great team always happy to help out Needed something done urgently and as always Ronnie delivered all the information in record time
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Personal Agent's Epsom office has 160 reviews across 1 platform: 160 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
The Personal Agent Lettings & Management is rated 4.7 out of 5 across all 160 reviews, and 4.7 out of 5 on Google from 160 reviews, checked 9 October 2026.
The Personal Agent Lettings & Management, 163 High Street, Epsom KT19 8EW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.