Every review we hold for the Epsom office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIf you are considering renting a…
If you are considering renting a property, please avoid this agency.Firstly, they rented me a property full of damp and mould covered with a layer of paint by the landlord which they knew about this. I was a third tenant moving in less than two years after being told by the next door neighbor. Furthermore, dampness and mould returned after 4 months in the whole property. This made us sick, especially me since I was pregnant and also had another child with disabilities. To conclude and to make matters worse, the property had gutter issues. Subsequently my landlord put a claim against the block management and still not resolved after me moving out. As soon as I talked about the damp and mold in the other rooms, he said in writing that the gutters were causing the damp and mould throughout the house, which was not the case. We were fed up of living in dispair, therefore we contacted the Epsom Environmental Health Agency and they confirmed in writing that the property had degrees of dampness not properly addressed by the landlord. To my dismay the landlord confirmed another story to the Environmental agency and served me section 21 because I reported him to the agency. This is illegal to kick out an excellent tenant that has been paying full rent and living in dispair for 8 months. We were happy to leave and took us a while to find another property. However, as section 21 was served the landlord instructed these bunch of cowboys to show the property to potential tenants. An open day was arranged and many people attended. To the first few visitors someone called Callum from the agency claimed that all the problems were caused by us which I addressed him on the spot saying that was not true. As a result, I took it further and am currently awaiting a response from the property ombudsman regarding my complaint. Then, as we managed to find a property early then my contract expired under their knowledge we paid three weeks worth of rent instead of the full amount. We were constantly harassed by them to leave as soon as possible because my landlord had to make repairs for the new tenant's arrival. At the time of my deposit being returned the landlord and t them claimed that they did not authorise me of not paying the full rent and deducted from my deposit. Of course I opened a dispute with DPS regarding this because they are liers.Avoid them if you want to avoid being misled and having heartaches.
Milena · 20 June 2023
Agent replied · 24 August 2024
Dear Milena, Both my colleague and the Landlord have been in regular communications with you already, however I am happy to explain it again on Trustpilot. Firstly, we do not manage this property. The Landlord instructs us on a Letting Only basis to find tenants. We are not the managing agents but I understand that in regards to the damp / mould, The Landlord had informed you on numerous occasions that it is a Block Management issue and is in hand with the relevant company. He has done everything possible to make your tenancy comfortable and pleasant. Upon being served notice, you asked to extend your stay. I am unsure as to the reason why if the property was in such poor condition. We understand you reported said matter to Environmental Health who scheduled a visit. The Environmental Health Officer stated that the damp issues reported were not in excess of what they were expecting to find and therefore were not as bad as what had been reported. The officer concluded that their investigation has been closed and no further visits will be carried out. We were instructed by the Landlord to re-let the property and organised a convenient time with yourself to attend. Callum, who was showing the property had only been with our agency for a couple of weeks and returned to the office upset by the way you had spoken to him. An applicant that was viewing the property also commented on your behaviour. With regards to your final rental payment and again further to our discussions with you, you have now agreed to pay this. In light of the above, I’m afraid your review is based very little on facts. I hope this clears up some misunderstandings but as always, please feel free to contact us. Kind regards,Cheryl Burn
★★★★★ 5/5
TrustpilotThe Personal Agent are a great team
The Personal Agent Stoneleigh branch have a great team, who have provided me with excellent service. They quickly organised an open day for viewings and we had 3 good offers within days. Since then I have been kept up to date with progress, and we have now completed. Thanks to all at Personal Agent, especially Ben and Sam.
Chris · 13 November 2023
★★★★★ 5/5
GoogleI didn't like lettings Agencies to much, because bad experience in the pass, until I came across this guys. Had a great experience and the process was smooth and easy. Tom Day was a great help and he met our request of moving in then a week.
I highly recommend The Personal Agent Letting Agency.
Simona · 19 June 2019
Agent replied · 17 June 2024
Thank you for your feedback. We are so pleased that Tom provided you with excellent service throughout your time with us.
★★★★★ 5/5
GoogleI had an excellent experience working with The Personal Agents Epsom as my renting agent. From the very beginning, they were professional, attentive, and highly responsive to all my questions and concerns. They went above and beyond to ensure I found the perfect property that met my needs and budget.
I highly recommend them to anyone looking for a reliable and friendly renting agent. Thank you for making my renting experience so seamless and pleasant, All the member of The Personal Agent Epsom, specially Sameer, Miss Charlotte and Miss Michelle.
Thilini · 11 February 2025
★★★★★ 5/5
TrustpilotThe Personal Agent assisted in finding…
The Personal Agent assisted in finding my current dwelling 🏠. They're really professional, responsive and above all friendly. They addressed my queries throughout the whole process and until I moved into the property, and even thereafter.I would hugely recommend them to anyone looking for a property in the market and I would like to thank Chris for his support. It has been a great experience working with The Personal Agent.Regards, Aurelien
Herve · 9 October 2022
★★★★★ 5/5
TrustpilotThank you Ren for all your help and support
I’m in the process of purchasing a flat with The Personal Agent and my point of contact is Ren Pugh at the Epsom Branch. I have experienced great customer service from Ren. I’m really pleased with how she is handling matters for me. She demonstrates great care, provides good support and keeps me updated with any progress and developments. When going through the challenges of purchasing a property having someone like Ren really helps and gives confidence and comfort. Thank you Ren for all your help, look forward to the completion of the purchase and to collecting the keys. Thank you
Assunta · 14 June 2021
★★★★★ 5/5
TrustpilotListing my property on the market
Have recently listed my property on the market with the support of Bradley Snape. I must add how extremely helpful he’s been throughout this whole process, whilst always be available to contact and share information with updates, his movement and speed of this work has made the overall process so smooth. I’d couldn’t recommend Bradley high enough and thank him for all the support.
Joe · 19 May 2023
★★★★★ 5/5
TrustpilotThe Personal Agent Banstead
Samantha has been extremely proactive and helpful in selling our property, which was not the case when dealing with other agents previously. Although it has been a longer-than-expected process, Samantha persevered throughout and has always been professional and great at communicating. Also, thank you to George, who has been involved right from the beginning.
HA · 22 January 2024
★★★★★ 5/5
TrustpilotHad the best experience with the…
Had the best experience with the personal agent in Epsom, would highly recommend using them. Thank you to Chris Sweby for our initial stage and a massive thank you to Bradley Snape who was a fantastic agent and went over and above to help us out. Very friendly, easy to talk to and overall positive. Definitely “Personal Agent”s
Olivia · 19 October 2023
★★★★★ 5/5
TrustpilotGreat Service
Thank you for your prompt response and giving an appointment so quickly. I would like to thank particularly Sameer for welcoming us very positively and showing patience towards our questions. He explained everything super clearly. Thank you again for your service!
Halime · 17 September 2024
★★★★★ 5/5
TrustpilotReally impressed with Sue Boardman from…
Really impressed with Sue Boardman from the Personal Agent in Epsom for her persistence in making sure the chain worked and we got to exchange of contracts despite some complications. I suspect quite a few of us in the process (including me) weren't the easiest to deal with but she continued to be professional and pleasant and at long last we achieved the goal we were hoping for. I would like to thank Sue in particular for her dedication and for making every attempt to obtain information for me during the whole process - she rang me almost every day, even I suspect when it was difficult to do so. Thank you.
Ms · 23 April 2021
★★★★★ 5/5
TrustpilotWe have nothing but praise for Persona Agent
We have nothing but praise for Personal Agent and in particular Sue Boardman there sales Progressor who it has to be said worked tirelessly on our behalf. Our property proved to be a difficult property to sell and we had a number of sales fall through, but despite this we were kept up to date and fully informed of developments at all times and we always felt reassured that the team at Personal Agent were doing everything possible to facilitate our sale.To close, if you are considering selling your property I would have absolutely no hesitation in recommending this company and would like to thank Sue once again for a fantastic effort.Thank YouMr & Mrs J M Sargent
John · 8 April 2021
★★★★★ 5/5
TrustpilotHuge thanks to Callum
Callum has made the whole process super smooth and easy.
Dana · 23 February 2026
Agent replied · 25 February 2026
Hi Dana,
Thank you so much for your incredibly kind words.
It was an absolute pleasure assisting you and your partner throughout the process. I’m delighted to hear that you’ve found your perfect flat, that’s exactly the outcome we always hope for!
Wishing you both all the very best in your new home, and please don’t hesitate to get in touch if you ever need anything in the future
★★★★★ 5/5
TrustpilotCannot thank Callum Kirkby enough for…
Cannot thank Callum Kirkby enough for such a pleasant experience. Its no news that finding a place to rent can be a difficult thing these days, so it was refreshing to experience such a smooth and positive process through the Personal Agent and Callum in particular, from viewing to keys! Thanks again!!
Chris · 15 February 2024
★★★★★ 5/5
TrustpilotAmazing experience and impeccable service
I approached The Personal Agent as I had been trying to sell my house with other agents and was not getting any offers.From our first meeting to when my house was sold, Richard and his team were extremely professional, always reassuring and available at all times when I needed them. I would recommend their services to anyone who wants to sell their home and have had bad agents represent them.
Christopher · 13 September 2022
★★★★★ 5/5
TrustpilotGreat company who are professionals at what they do.
From my very first telephone call, the personal agent have been professional and motivated to want to sell my property. Everyone i have dealt with at the personal agent have been a pleasure to deal with.Sarah has been great in the sales progression team in what turned out to be a very long process for my sale. I would definitely recommend the personal agent for buying/selling.
Noelle · 3 February 2023
★★★★★ 5/5
TrustpilotExceptional Service from Start to Finish
I cannot recommend The Personal Agent highly enough. From start to finish, the service was exceptional.
Alex · 30 August 2026
★★★★★ 5/5
TrustpilotThank you Sammy!
The Personal Agent have been helping us to find our next home. Sammy Voller was extremely helpful, very accommodative with my reschedule requests. Found her to be very approachable and pleasant to talk to. Didn't feel like I am being rushed into finishing the viewing quickly. Thank you Sammy!
Manoj · 7 April 2024
★★★★★ 5/5
TrustpilotHighly Recommended
I couldn't recommend The Personal Agent enough. From walking in off the street after being let down by another agent for a viewing, The Personal Agent went above and beyond to find me my ideal property. In particular, Miss Jackson went and has gone the extra mile for me, finding multiple viewings at short notice and working with me through every step of the process to get the desired outcome. Was always contactable and forthcoming with advice and information when needed. I wouldn't hesitate in recommending both the firm and Miss Jackson to anyone looking to move. And when I move again, they will be my first point of call above all others.
James · 8 January 2021
★★★★★ 5/5
TrustpilotHouse sale
I bought my house through Personal Agent after a recommendation from a friend. The service has been excellent in what was a complicated procedure. However everyone was really professional particularly Sarah Goddard. She liaised constantly with all of the chain and was instrumental in achieving exchange. The solicitors that Personal Agent recommended were also extremely efficient and friendly. They kept in constant contact and therefore I would also recommend Oakleybennett to anyone moving house. I am so happy to be on my way next Thursday.
Angie · 7 January 2021
★★★★★ 5/5
TrustpilotFast and effective sale
Having just secured a buyer for our house after just 8 days on the market, Sammy has been brilliant throughout. Professional and courteous, communication has been excellent and feedback prompt. Would highly recommend the Personal Agent and Sammy. Now let's hope she can help us find somewhere to buy!
Luke · 28 March 2024
★★★★★ 5/5
TrustpilotThe Personal Agent branch in Banstead…
The Personal Agent branch in Banstead is very helpful. Particularly Mrs Sarah West who is extremely knowledgeable and friendly. She is a very honest member of the team and we were very lucky she was there for us while we were looking for our dream house. We really appreciate her help. I have no hesitation in recommending The Personal Agent in Banstead!
Kristina · 19 May 2023
★★★★★ 5/5
TrustpilotSameer has been very helpful
Sameer has been very helpful. This is the first property I have rented and I cannot begin to explain how easy he has made the process and how helpful he has been. Sameer reply’s to all questions very quickly and is always on hand when needed.
George · 24 May 2024
★★★★★ 5/5
TrustpilotBrilliant Viewing with Sameer at Epsom Branch
Sameer was brilliant at my viewing, he was super friendly and very knowledgeable. I had many questions and he answered them all. He had great energy and I’ll be reaching out to The Personal Agent again in the future.
Charlotte · 17 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
