The Personal Agent Lettings and Management Ltd Epsom reviews

★★★★★ 5/5

Trustpilot

Chris Sweby, Estate Agent for The Personal Agent, Epsom, Surrey

I am delighted to write this recommendation for Chris Sweby, an estate agent at The Personal Agent, where I have rented a house. Chris has been an exceptional professional to work with throughout my tenancy.From day one, Chris was extremely friendly, approachable, and always ready to help with any concerns I had. He responded quickly to my queries and provided me with all the necessary information I needed, which made my rental experience smooth and stress-free.Chris has always gone above and beyond to ensure that everything was taken care of, and I could not be more appreciative of his hard work and dedication. His knowledge and expertise in the real estate industry are remarkable, and I felt reassured knowing that I was in good hands.I would highly recommend Chris to anyone looking for an estate agent who is friendly, professional, and committed to providing exceptional customer service. He truly cares about his clients and their needs, and I have no doubt that he will continue to excel in his profession.Thank you, Chris, for all your hard work, dedication, and exceptional service. You have made my rental experience a positive one, and I am grateful for all your efforts

Dilhani · 14 May 2023

★★★★★ 5/5

Trustpilot

WELL SOLD

Thank you to all at The Personal Agent! It was a longer than expected process but our designated agent John was excellent, remained calm & collected through some tough negotiating, and.. we got there in the end! I witnessed an enthusiastic, efficient, hard working team who quickly found proceed-able purchasers for our families home and communicated clearly throughout the lengthy process that followed. Well done John and all. Highly recommended.

Julia · 20 January 2024

★★★★★ 5/5

Google

I have been a landlord for over 10 year's now with the personal agent epsom rentals, all of the team are professional, and having them manage the rental property really does take away the stress, while making sure that you are compliant with everything that you need to be, a special mention to Cheryl and Michelle who have been great with everything. Jayne Collins.

JAYNE · 18 May 2024

★★★★★ 5/5

Trustpilot

The Team at The Personal Agent are…

The Team at The Personal Agent are incredible. Very professional and efficient. Special thanks to Natasha for finding us our new home and for seeing it through. You made a stressful time easier.

Josie · 24 July 2025

★★★★★ 5/5

Trustpilot

Callum Kirkby and the team were…

Callum Kirkby and the team were professional and thorough walking us through our letting process and seeing we were new renters, helped navigate the challenges we faced for a win-win. Suffice to say, we are very happy we got the apartment of our choice and will be working with him in the future. I cannot fail to mention his quick response time to us even on days when he was off work. Great work ethic to be commended, thank you.

Greg · 27 April 2023

★★★★★ 5/5

Trustpilot

I appreciate Ethan's help

I appreciate Ethan's help! He was quick to respond and went above and beyond to assist us with all our queries. His professionalism and helpfulness made the entire process remarkably smooth and pleasant. Highly recommend.

Cleo · 8 December 2025

★★★★★ 5/5

Trustpilot

Sarah handled the sales progression on…

Sarah handled the sales progression on a trade in unit we took against one of our new builds. The whole process was superb and communication excellent,

Jason · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellent service

Personal Agent is responsive to any queries and follow ups. Kept updated on sale. Our house sale brochure and photos/video were very well done and detailed.

Heather · 10 February 2026

★★★★★ 5/5

Trustpilot

Sameer Jamani - Epsom branch

Epsom letting agent Sameer Jamani showed us round a rental property. He arranged a viewing last minute for us, was prompt, very friendly and answered all our questions in detail. He gave us a great overview of the property and the time we needed to look round fully. Overall, a very professional and friendly service and would definitely recommend Sameer to anyone looking to rent.

Tabitha · 18 March 2024

★★★★★ 4/5

Trustpilot

Bradley the personal agent with a truely personal approach

We needed a rental quickly due to escape of water in our house and Bradley responded straight away with 2 viewings , one the next day .. we met him , saw the property and said yes . “ you should be in in a week and a half “ I’d never believed it would happen so quickly but 10 days later we had the keys . Thank you so much personal agent .. and thank you Chris and Bradley for all your help . We couldn’t be more pleased or settled .

Linda · 4 February 2023

★★★★★ 5/5

Google

Having bought our house originally from the personal agent I would highly recommend them. The lettings and management team have been excellent from the off and a big thank you to Joe Frost, Tom Day and Michelle Hobbs for all your great work. Always easy to get hold of, quick to respond and very helpful no matter who answers the phone in the office.

Kieran · 18 June 2020

★★★★★ 5/5

Trustpilot

Fast and friendly letting service

Just wanted to say thanks to the team at The Personal Agent in Epsom for setting me up with my new flat I've just moved into. The staff in the branch have been helpful everytime I've visited, and Ethan specifically has been very helpful and responsive as my letting agent via email and phone. Thanks!

Adrian51gray · 24 February 2026

★★★★★ 5/5

Google

The most proffessional team of letting agents that I have ever dealt with.. I have been a landlady for 23 years.. These guys are just simply the best.. I would highly reccomend and would not use another agent again A++++ Thanks Guys ❤️

Jacqui · 13 February 2025

★★★★★ 5/5

Trustpilot

Very helpful staff

Stephanie in the Epsom branch has been very kind and helpful to me.

Seb · 11 May 2026

★★★★★ 5/5

Trustpilot

I would like to take a opportunity to…

I would like to take a opportunity to say, thank you very much for the Personal agency, they really care for the properties and tenants, especial thanks to Alesandra Nicollaj, very kind and great professional

Bianco · 23 May 2025

★★★★★ 5/5

Trustpilot

Seamless rental experience

My Mum and I received a great service from Chris after finding a rental property on the Internet that we were keen to view. The entire process was seamless. Chris was always available at the end of the phone and e-mail to answer a range of questions I kept firing at him. He went out of his way on move in day to deliver keys to help us out. I would highly recommend The Personal Agent and Chris.

Honey · 18 February 2023

★★★★★ 5/5

Trustpilot

Sincere thanks to Daniel Bennett of The Personal Agent Stoneleigh Branch

We wish to express our sincere thanks for the hard work and dedication of Daniel Bennett and the Personal Agent Team, Stoneleigh. We are part of a chain of buyers. Daniel is professional, action-oriented and works on behalf of the Vendors to resolve issues. Without Daniel’s hard work, we would not be able to close the on the property.Daniel is responsive and polite; he has more actions than words. When we have difficulties in the conveyancing and raise enquires, he came back every time, communicating with the Vendors and always suggesting a way to move forward. In the final week, there were mortgage issues with one in the chain, Daniel made a lot of effort and communication with the parties to chase for mortgage broker feedback and line up all parties for the deals. He knew the Vendors and our needs to move and helped all of us complete the mortgage date. Daniel’s service and customer caring are exceptionally good and impressive. He is willing to work honestly on Vendor and our shoes. Without Daniel’s drive for overcome the issues, the chain may have broken ( as my unpleasant experience with the average estate agent and solicitors). Lastly, Daniel has a pleasant character, he always smiles and works quietly. These help us a lot for stressful situations. He helps to keep Vendor and us in a very good relationship till now. Our family has some houses around and we have no hesitation to appoint Daniel for selling as well as recommending others who want to buy a property in the area.

Liza · 3 December 2022

★★★★★ 5/5

Trustpilot

The Personal Agent - Chris Sweby

Newly moved to the UK and approached The Personal Agent on a property listed in Epsom. Chris was the agent on the property and his professionalism in handling the matter was exemplary. He was informative and assisted me through the entire process. He was always open to helping which included daily updates when he was even on leave. Great experience and grateful to Chris for his time and assistance. Highly recommend working with him.

Brad · 9 June 2023

★★★★★ 5/5

Trustpilot

Another 1st class service by the whole team

This is the second time we have used Personal Agent to sell a property and on both occasions they have delivered a highly professional service from start to finish and we would have no hesitation in commending them to our family & friends. The initial valuation by Richard Digance was well informed and ensured the property was appropriately priced and we were kept fully updated by the Sales Team (and through their online dashboard) on the viewings booked. There were 5 properties in the chain and we could not speak more highly of the service we received from Sarah Goddard, Sales Progressor, to liaise with the rest of the estate agents and the solicitors in the chain to move the sale forward to a conclusion. There were a number of complications and communication issues further down the chain and Sarah took steps to ensure everyone clearly understood what the issues were and the need for pace to meet a mortgage drawdown deadline of one party lower down the chain. In our opinion Sarah’s combination of experience, tenacity and establishing and maintaining clear lines of communication was a critical enabler to the sale finally getting over the line.

Stuart · 11 November 2022

★★★★★ 5/5

Trustpilot

Chris Sweby has done an excellent job…

Chris Sweby has done an excellent job marketing the property and finding a suitable tenant on time. He has been approachable and proactive throughout the process. I've been dealing with Personal agents in past as a tenant, as home buyer in 2018, and now they manage my property and I've had great experience with Cheryl and her team over these years. Highly recommend Personal agents!

S · 11 December 2023

★★★★★ 5/5

Trustpilot

Highly recommended

I recently let out my property with The Personal Agent. Sameer was my contact within the agency. I found the process was managed efficiently, availability and responses were excellent, communications were clear, and advice was on hand when needed. Very please with how things went. I wouldn't hesitate to recommend as the service was top-notch.

M · 24 June 2024

★★★★★ 5/5

Trustpilot

Always courteous and outmost professional.

It took us a while to find the right property to rent.

Peter · 20 April 2026

★★★★★ 5/5

Trustpilot

Callum Kirkby - Thank you!

Callum Kirkby Senior Lettings Negotiator in Epsom has been amazing! We have never been through the renting process before and Callum has done a great job of explaining everything to us. He has been patient and very helpful and has gone above and beyond to make this an easy move for us! Thank you so much for everything ☺️

Josephine · 27 March 2024

★★★★★ 5/5

Trustpilot

100% Recommended

Thank you to John Ramsay and The Personal Agent Team Stoneleigh, who helped us with the purchase of our very first home. John was great throughout the whole process; from viewings to completion, he was extremely helpful and quick to respond to all our queries. The team was also supportive and proactive when any issue arose, making all the relevant phone calls when necessary. We will definitely come back to them for future selling/buying properties.

Arianna · 8 February 2023