The Personal Agent Lettings and Management Ltd Epsom reviews

★★★★★ 5/5

Trustpilot

Excellent Service received from Tom, George and the Personal Agent Team

The team at Personal Agent are excellent and surpassed our expectations throughout the process of selling our late Mum’s home. Tom and George dealt with every aspect of the process with great professionalism and sensitivity; going above and beyond providing us with an excellent service. Tom’s personal attention to the sale was outstanding. He proactively followed up and kept us informed at every stage. We would not hesitate to recommend Tom, George or the Banstead team of the Personal Agent.

HS · 30 October 2020

★★★★★ 5/5

Trustpilot

A flat viewing today was an excellent …

A flat viewing today was an excellent experience overall by Mr. Sameer Jamani from Personal Letting Agency .He actually rang prior to viewing with kind reminder about appointment. He answered all questions what I asked regarding viewing property in professional manner.More importantly Sameer was approachable and easy to talk with.

Janeta · 28 February 2024

★★★★★ 5/5

Trustpilot

I found the services of the personal…

I found the services of the personal agent to have been brilliant. Director Richard made me feel that my decision to go with the personal agent was valued and I have been looked after in the most professional way. As well as Richard, I would also like to pass on my thanks to Sue, Chris and Sara all of whom have been really helpful and communicative, and made me feel looked after. I wouldn’t hesitate to recommend The Personal Agent to other prospective sellers.

Debbie · 8 October 2020

★★★★★ 5/5

Trustpilot

Excellent service throughout

Excellent service throughout. Richard was extremely knowledgeable about the local area and the differences and similarities between our house and others nearby. He provided realistic valuation with a clear range of what we might expect to sell for in a range of circumstances which gave us the clarity we needed to move forward with our purchase. The Personal Agent service was exemplary; they were professional throughout and they significantly more efficient, engaging and effective than other agents in the local area.

Phil · 7 October 2020

★★★★★ 5/5

Google

Myself and my partner turned to the personal agent after numerous problems with other letting agents, Joe was fantastic. He was polite professional and showed a genuine interest and care in helping us. We eventually found our dream home and are happily moved in with no complications. Would genuinely recommend these guys to everyone.

James · 19 June 2017

★★★★★ 5/5

Trustpilot

I had a great experience with the…

I had a great experience with the personal agent in stoneleigh. The took me out on a few viewings and the guys I met were extremely knowledgeable and friendly especially Myles and Anna. I hope they can find my ideal home.

George · 7 August 2024

★★★★★ 5/5

Trustpilot

Highly recommend

From start to finish the team at personnel Lettings was polite,efficient and professional.after various problems at the property,Katie managed and dealt with all situations and had all issues resolved as quickly as possible.after using many different estate agents over the years it’s safe to say that Katie and her team are by far the best I’ve used and will highly recommend to my friends and family.can’t thank them enough for everything they have done.Thankyou to you all

To · 8 May 2021

★★★★★ 5/5

Trustpilot

What can I say.. Amazing

What can I say. Paul at Personal Agent in Stoneleigh was incredibly professional and dealt with the sale of our house and subsequent purchase of our new house. This was also through the stressful times of COVID. He was always at the end of a phone to answer any queries and was very knowledgable. If we ever had a leave of our senses and decided to move again there’s only one place we would go to again. We couldn’t recommend Paul and his team any higher.

Greg · 18 July 2020

★★★★★ 5/5

Trustpilot

Highly Recommend

We have just sold our house with The Personal Agent in Epsom, and I have to say they were exceptionally good! Chris Shaw, who was our initial contact, was helpful, really pleasant to deal with, and always returned phone calls, we never had to chase or wonder what was going on. Sarah Goddard took over our 'case' once the ball was rolling, and she worked SO hard to get everything through to completion, not an easy task with a chain of 5 during the Covid pandemic. Sarah was helpful, understanding and communicative, she always kept us updated and we always felt as though she was really pushing for us to get to completion. She was an absolute pleasure to deal with, I wish all estate agents were like this. Wouldn't hesitate to recommend The Personal Agent, Epsom and if you get Chris or Sarah to look after you, you're on to a winner! Thanks guys.

Val · 11 July 2020

★★★★★ 5/5

Google

I have been using The Personal Agent for a number of years, I have always received an excellent and professional service from all team . Very pleased with the service,

Salem · 26 July 2025

★★★★★ 5/5

Trustpilot

I have used The Personal Agent to manage my property

I have used The Personal Agent to manage my property for years now. They are a really helpful team and always answer and resolve any queries you have. Very recently had a huge problem with a leak in my property, Katie was outstanding, especially during the pandemic we are still going through. She was so professional, sorting out tradesmen, keeping the Tennant and myself informed throughout. She was truly outstanding and a credit to her team. Great property management services.

Giselle · 27 June 2020

★★★★★ 5/5

Trustpilot

Sameer at the Epsom letting branch has…

Sameer at the Epsom letting branch has been great from start to finish. Fast responses and great communication. Kept us in the loop on every part of the process and got it done quickly and efficiently for us. Would highly recommend Sameer and the personal agent Epsom.

Sofia · 5 April 2024

★★★★★ 5/5

Trustpilot

We are so pleased we went with Personal…

We are so pleased we went with Personal Agent and can highly recommend their superb team. Totally professional in every way and extremely helpful with any issues that may arise. Instruct with confidence that PA will do their very best to sell your property and keep you informed at all times. Many thanks toSue who secured our sale and to Richard, Chris, Joe and Sarah who also had input. Must add that Sue recommended Cuff & Gough Solicitors in Banstead High Street and i could not have been more pleased with the service received from them. 10/10

Mr · 19 June 2020

★★★★★ 5/5

Trustpilot

I was looking to move in a short period…

I was looking to move in a short period of time and we had found what we thought was the right place. Things happened and last minute we needed to change property but had already planned to move out only a week later. Joe had come back to us with the perfect place which had minimised the stress of it all. Great experience with Joe, he was very responsive and answered any questions we had. Thanks to Joe and the team for such a great experience for our first time moving.

Simon · 18 June 2020

★★★★★ 5/5

Trustpilot

Very easy going and helpful experience…

Very easy going and helpful experience going through process of renting a property. Sameer is extremely friendly and always happy to help, over email or via the phone.Very satisfied with our experience and would definitely recommend for first time letters.Many thanks.From Joe&Amy

Joe · 3 July 2024

★★★★★ 5/5

Trustpilot

Effortless experience

My wife and I were very impressed with the service received from Personal Agent, specifically the Banstead branch. Our sales negotiator, John Ralph and assisted by Tom Iddenden, provided a very professional service and showed a lot of commitment in making sure the whole process went well. One aspect that distinguished Personal Agent from the other agents we contacted was that they present their services, and let you make your decision without being presumptuous. We will certainly recommend John and his team to anyone looking for an estate agent.

David · 4 May 2020

★★★★★ 5/5

Trustpilot

A very helpful and professional team at…

A very helpful and professional team at The Personal Agent Epsom. Chris and his team managed our application from start to finish within a very tight timeframe, enabling me and my family to settle into our new home in good time to prepare for Christmas. We are very grateful for this.

Akram · 19 December 2023

★★★★★ 5/5

Trustpilot

Excellent

Excellent, professional and first class customer care from Anna Marchesi. Anna demonstrated incredible attention to detail when asked any questions in relation the make-up, structure and configuration of the house. She was extremely helpful and knowledgeable in helping to explain some of the niceties around purchasing a house and was always willing to offer a strategic way forward whenever I asked any seemingly challenging or searching questions. Anna combined her professionalism with a genuineness and warmth of personality. I highly recommend her and commend Personal Agent for the excellent all round customer service delivered in the process of viewing a property.

Elijah · 23 November 2024

★★★★★ 5/5

Trustpilot

Very impressed with The Personal Agent

Very impressed with The Personal Agent, in particular George and Tom at the Banstead branch. It's not just a name...they provided a personal service, kept us informed the whole time, and were a pleasure to work with during what can be an incredibly stressful process. So my thanks go out to them...we're now settled in our new home and couldn't be happier.

Dave · 13 January 2023

★★★★★ 5/5

Trustpilot

Personal agent were brilliant!

Personal agent were brilliant from start to finish. Fantastic photos taken and my house sold within 3 weeks. Lots of viewings arranged and undertaken by Charlotte and Daniel. After sales service was also brilliant - much needed when chasing up slow conveyancers. Cat was always so helpful and instrumental to getting through to exchange - chasing responses to enquiries and keeping me updated.Just 3 months since putting my house on the market and 2 months since offering on my new house I’m about to move! I highly recommend Personal Agent to anyone thinking of moving.

Karen · 14 August 2019

★★★★★ 5/5

Trustpilot

Thank you Chris and The Personal Agent!

Thank you Chris and The Personal Agent for helping me to secure the rental of my property. He had been acting promptly during the process and helping to follow up on everything. Also I love the computer system they are using and it made the process very clear. I just submitted everything online and Chris helped to follow up. Good experience.

Marvin · 10 February 2023

★★★★★ 5/5

Trustpilot

Thoroughly professional

‘The Personal Agent’ were very good from the day we saw the property to the day we got the keys. They were thoroughly professional and kept us informed of every step. Callum was brilliant in answering our queries promptly and made the move smoother. I would definitely recommend them to my friends and family.

Razik · 31 August 2023

★★★★★ 5/5

Trustpilot

Great experience letting with Callum

Great experience letting with Callum, very quick responses and helpful throughout

David · 31 August 2026

★★★★★ 5/5

Trustpilot

Cheryl and Ria was absolutely fantastic…

Cheryl and Ria was absolutely fantastic from the personal agent in Epsom, Cheryl showed me and my daughter around the amazing home we now live in and she went the extra mile for us as we faced some personal hurdles and Cheryl made it all happen and was back abd forth to the landlord for us... Lovely abd bubbly and always such a pleasure to speak with, on the day of collecting keys Ria also a big pleasure to deal with and was very happy for me and my daughter... Great overall fantastic customer service.. Would highly reccomend Cheryl and Ria and the teamKelly & Chloe

Kelly · 1 April 2019