Every review we hold for the Epsom office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJoe and the team at Personal Agent have been fantastic from start to finish during the process of renting our flat. From the moment we were shown around our prospective property we knew they really had the 'personal' touch. Joe in particular has always been absolutely first class in helping me with my millions of questions! They're very prompt with replies, professional and well informed. We feel very confident with Personal Agent being great managers of our property and wouldn't hesitate to recommend them. When we've visited in branch everyone was so polite and friendly, they all made us feel welcome. Paperwork was dealt with in a very effective way and organised well. Very pleased overall and we be telling our friends and family what great Estate Agents they are.
Emma · 19 June 2016
★★★★★ 5/5
TrustpilotGreat house viewing!
Adam was great at our recent house viewing! He allowed us to view the property at our own pace and he had all the information we needed and answered all the questions we had. Communication after this viewing was also great. Great experience so far!
Zara · 9 January 2024
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience. Total lack of respect for potential tenants and current tenant. Hustled and rushed into a viewing, given a ridiculous 5 minutes - estate agent managed to quickly gloss past any ‘dodgy bits’. 5 minutes is not anywhere near enough time to look properly and make informed decisions. The complete disregard towards us was very obvious. Just book another hour of your time at least, so that everyone has 10 minutes. Really not that hard. Oh that note the current tenant had obviously been given no warning and the agents just barged their way in before he had even returned home from work. Just embarrassing. After hussling us and giving all the usual estate agent ‘speel’ we then were left for over a week with no correspondance, despite chasing, to then be told the current tenant had decided to stay. Total waste of our time. Their complete lack of respect for our time means we will of course be avoiding them like the plague - if this is they way they treat PROSPECTIVE tenants, goodness knows how they treat current ones when there are problems. The moment we heard the property was agent managed that was enough to put us right off.
Nick · 7 May 2022
Agent replied · 24 August 2024
Dear Mr Mills,We are sorry to receive your 1-star review. We are the sales side of The Personal Agent business, and you’re your review is concerning our lettings arm which is a separate business. I have spoken to them though and please find their response below.I know you spoke to Bradley on Saturday, and he explained what had happened, but I would like to follow up in writing in response to your feedback.The landlord instructed us to market the property, so we carried out viewings 10 minutes apart. We received offers and put these forward to the Landlord. We were then informed by the Landlord that the property was no longer available and sadly we had to let people down.We would like to apologise for the inconvenience this has caused you and for wasting your time. I have tried contacting you a couple of times to apologise personally. Please do get back in contact with us as we would like to help you find another property and have the opportunity to show you the customer service that we pride ourselves on.Kind regardsCheryl
★★★★★ 5/5
TrustpilotThe easiest and best move we’ve had
Our whole experience with the personal agents and staff was amazing from start to finish, especially considering the current situation. It was honestly the best service we’ve received from an estate agent and I can’t thank them enough. With a special thank you to Matt & Joe who have helped us secure a beautiful property, even with everything that is going on their professionalism was impeccable and are a true asset to the business.
Katherine · 25 April 2020
★★★★★ 5/5
TrustpilotAll sold ready to go Personal Agent are the people to know
Who to choose? Someone professional, enthusiastic, responsible, honest and must have integrity. I chose 'The Personal Agent'. Got a valuation, exactly what I thought. Now the timing. The market is improving. Is Christmas a good time to sell. They told us 'only serious buyers are looking at Christmas'. Andrew Burn my personal agent stepped in. Day 1 can someone come round this evening? That was quick. Feedback, lovely house. Next day, photographs plans description, property on line. Visit by assessor to obtain energy performance certificate. Two more to view this evening. Feedback, serious contender. Property on Zoopla, hundreds of hits immediately. Suggestion, lets have an open day, we have four couples who want to view, two days from now. Next morning a new couple wants to view. Feedback, two offers made. The serious contender wants our house. Offer accepted. Only 30hours has passed from first call to Andrew to accepting an offer, fantastic. Stressful but exciting. Andrew re-assured us with timely calls. 60 days later, contracts exchanged and looking forward to moving into our next home. Andrew, you and your team are brilliant. Many thanks, John and Carol
John · 26 February 2014
★★★★★ 4/5
TrustpilotA reliable estate agent to use
I have purchased my new property through The Personal Agent Banstead branch. Agent Samantha Volling is extremely polite and helpful. She is always proactive in ensuring all parties involved in the chain are aware of what's happening. I will definitely recommend Personal Agent and especially Samantha to anyone.
Yin · 19 October 2023
★★★★★ 4/5
TrustpilotSameer was pleasant
Sameer was pleasant, professional and kept us up to date on the process. He made sure that we got information through the office when it was his day off. Dealing with him gave us that personal touch.
Nadia · 24 May 2024
★★★★★ 5/5
TrustpilotCouldn't be better!!
Moving house is a daunting prospect and how do you choose an agent from the bewildering array that are available? That was my question but from the moment I met Chris and his team in The Personal Agent I knew I had made the right choice. They could not have been more helpful and supportive but without being pushy or intrusive. They were always available, always courteous and friendly and 'did the job' efficiently. What more could you ask?
Miss · 5 March 2014
★★★★★ 5/5
TrustpilotI emailed a question as i didn’t …
I emailed a question as i didn’t understand something and within seconds i had a reply explaining to me from Stephanie
Karl · 19 May 2026
★★★★★ 5/5
GoogleJust rented out my parent's house that took 9 months of renovation work. Had some great support and advice from Cheryl from the outset and a great letting experience with Natasha. The overall experience has been friendly, professional and helpful without being pushy. They are actually a "personal" agent, like it says on the tin
Howard · 16 July 2025
★★★★★ 1/5
TrustpilotAVOID...!!! …
We turned up to a viewing 12 mins late after calling the office to tell them we would be late as stuck in traffic, when we arrived there was no one there, No phone call to say we are leaving, nothing,,,When we called the office to ask where Maria was we were told he couldnt get hold of her...?? And basically his attitude was tough you were late ...Avoid ,,,Terrible customer service... RUDE staff !!! Stoneleigh Branch
Kerry · 1 July 2017
★★★★★ 5/5
TrustpilotSarah and Chris were both brilliant
Sarah and Chris were both brilliant and instrumental in getting my sale through. It was tricky and I really don't think the sale would have gone through had they not been so diplomatic and efficient. They were patient and constructive knowledgeable and calm. Highly recommended!Brilliant!
Sharon · 17 November 2023
★★★★★ 4/5
TrustpilotGreat experience
Great experience, with special thanks to Sameer from Epsom branch, who was a life saver in sorting out last minute requirements for us to move in, He was 5 ⭐️!
Cloudnine · 4 September 2024
★★★★★ 5/5
TrustpilotGreat service from Sameer
Sameer provided exceptional service with prompt and responsive communication. His friendly and professional approach made the rental process smooth and stress-free. I highly recommend Sameer to anyone looking to rent out a property.
Gareth · 16 July 2024
★★★★★ 5/5
TrustpilotSarah was a star!
Sarah was a star!We had already sold our house and needed to move very swiftly. We viewed a house and less than 5 weeks later we have exchanged contracts largely due to Sarah’s professional manner and timely response to our queries. Very glad that we insisted that Sarah was the sole contact in the Sales Progression Team acting on our behalf!! Moving is super stressful but managed well with Sarah!
Melanie · 4 November 2020
★★★★★ 5/5
TrustpilotFantastic service from Natasha
Fantastic service from Natasha!
Sandra · 9 January 2026
Agent replied · 24 January 2026
Thank you for sharing Sandra, and I am so pleased we got everything sorted.
★★★★★ 5/5
TrustpilotThe agent was on time She showed us…
The agent was on time She showed us around Also Samantha was local and was able to talk about the area , the neighbours All very useful Vrr courteous and professional , friendly at the same time
Thangarajah · 25 April 2024
★★★★★ 5/5
TrustpilotNothing but positives
Whole company made the process easy and everyone was friendly! In particular, I'd like to thank Sam for being so helpful and informative on the viewing of the property.Great company, will be working with in the future!
Braden · 22 April 2024
★★★★★ 5/5
TrustpilotSammy Voller
As first time buyers, Sammy immediately made us feel at ease. From the moment we expressed interest in the property, Sammy was very professional and responsive. Thank you Sammy!
David · 7 September 2024
★★★★★ 5/5
TrustpilotSammy Voller
Sammy has been excellent throughout my sale process. She is courteous, professional and was outstanding when the final exchange transaction was at its critcal stage. Well done and thank you!
Paul · 22 August 2024
★★★★★ 5/5
TrustpilotFirst-class service
Ray and Chris at the Personal Agent in Epsom provided a first-class service in selling our Dad’s property, which was a bespoke sale requiring a certain type of buyer, given it is a Grade II listed cottage. They also helped us find the right property for my Dad to move into. They managed the process from start to finish between the entire chain ensuring everyone was kept informed, they were easy to get hold of when we needed to speak to them and they provided trusted advice. I’d recommend their service to anyone.
Eleanor · 17 July 2024
★★★★★ 5/5
TrustpilotI have just exchanged on a house…
I have just exchanged on a house through The Personal Agent and I have to say a massive thank you to Sue Boardman who was incredibly helpful and a great person to view with. Very knowledgeable, friendly and accommodating. Also a big thank you to Sarah Goddard who helped progress the sale through - as normal with a house move at times it was stressful but the communication from the company was excellent.
Katharine · 15 July 2019
★★★★★ 5/5
TrustpilotPersonal agent
We have been renting with the personal agent for about 2 and half years and they have been a great estate agent . Michelle Hobbs is managing our flat and she has been fantastic at arranging paper work we need and if we have anything that needs fixing in the flat she responds promptly and arranges someone to come out . The personal agent team are friendly and I would recommend their services .
Hana · 5 December 2018
★★★★★ 5/5
TrustpilotSamantha and team at The Personal Agent…
Samantha and team at The Personal Agent were great to work with. I switched from another agent, and was keen to accelerate the sale of my property. They were professional and very communicative, which was much appreciated. I would highly recommend.
Alvin · 19 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
