The Personal Agent Lettings and Management Ltd Epsom reviews

★★★★★ 5/5

Trustpilot

Hats off to Richard and his team!

I have been very impressed with the first-class service that Director, Richard Digance and his team at The Personal Agent in the Epsom Sales Team have provided since day ONE! Within a week they had my home photographed, filmed, on the market and offers in after numerous viewings. I couldn’t be happier with the speed in the results and the staff’s efficiency, particularly from Sue Boardman who has been very helpful on a day-to-day basis. They have been so easy to work with too which has made my life much easier through such a big move. Thanks to All!

Miss · 3 March 2019

★★★★★ 5/5

Trustpilot

Michelle at The Personal Agent is great

Michelle Hobbs at The Personal Agent continues to be an excellent manager for our residential property in Epsom. We have received great service for more than 4 years now. Administration and communication are always timely and complete, she resolves issues quickly keeping both tenant and owners very happy. Her diligence led to her recently spotting a concern with a border wall during a regular inspection. She has been fantastic in delivering a solution, from helping find a builder, getting quotes, to liaising with neighbors it all went very smoothly thanks to her approach. I would certainly recommend Michelle and the team!

Andy · 28 February 2019

★★★★★ 5/5

Trustpilot

Property purchase

I have just purchased a flat through the personal agent . When I visited the flat for the first time I was introduced to Tom Iddenden and he remained my contact throughout the process. Tom was friendly and helpful. I didn’t feel pressured or rushed into buying and I felt he was honest and allowed me as long as I needed at the property. He was great with communications and answered every email almost immediately and always phoned me back, he also kept communications open between the seller and myself so we were both kept constantly updated. I couldn’t have had a better experience and recommend them 100%

Debbie · 22 February 2019

★★★★★ 5/5

Trustpilot

Approachable team

I would like to start saying I have almost never had good experiences with state agents. I find that they often lie, push you over and will put their interest over anything. I did not feel that this was the case with the people I encountered at The Personal Agent. Perhaps is a great thing that they seem to be local people selling within their area. So if you are looking for a human touch and an approachable team, this could be the place. I hope other big names will take example and change their ways.

Violeta · 28 December 2018

★★★★★ 5/5

Trustpilot

Fantastic service

We've got experience of the Personal Agent as both buyers and sellers. From start to finish, everything has been in very capable hands. We've been given honest feedback whenever it was sought, given a wonderful service when trying to sell and find another home, and once everything was firmed up, Chris and Sarah were amazing for pushing it through to exchange, despite a number of hiccups. They've not just offered a personal service but have gone above and beyond on a number of occasions. Would happily recommend them to anyone.

Nicky · 18 December 2018

★★★★★ 5/5

Trustpilot

Personal agent = personal approach

Being first time buyers, we haven’t had much experience with estate agents. We’ve tried all the diferent ones and Personal Agent is our top one. Their staff is always highly professional and knowledable but not too pushy unlike other agencies. Our favourite agent is Kristine who is very much understanding of our needs, extremely positive person, very kind and always perfectly knowledgable about the proterty and its location. We are very particular as to what we are looking for and she Kristine has been extremely patient with is. Definitely recomend!

Lenka · 15 December 2018

★★★★★ 5/5

Trustpilot

Good Service and Staff

Sameer Jamani was approachable, punctual, and attentive. Professionally, he guided us and answered all our questions. He always mentioned each and every information and was very responsive no matter the time of day.

Layla · 5 October 2024

★★★★★ 5/5

Trustpilot

Had such a pleasant experience working…

Had such a pleasant experience working with Connor and the team. Helpful at every step of the way and were able to answer my questions swiftly and confidently. They also put me in touch with the landlord who is really quite lovely! Compared to other letting agencies in the area (and I was in touch with basically all of them), they're above the rest. The only bit of information I wish I could have been able to achieve was the flat dimensions from when I was ordering furniture. Apart from that, gold stars all around.

Caro · 4 December 2018

★★★★★ 5/5

Trustpilot

Charlotte Evans liaised well with tenants on delivery of new washing machjne

Charlotte (Evans) was great in liaising with the tenants at 73 Hazon Way Epsom, forwarding details of the new washing machine to replace the old faulty washing machine. Charlotte is friendly, works fast and keeps everyone concerned updated in a timely manner. Highly recommended.

Philip · 23 March 2024

★★★★★ 5/5

Trustpilot

Personal Agent Epsom helped us sell our…

Personal Agent Epsom helped us sell our house over the summer. The sales and marketing from Ray was top class, we sold for more than expected and the photography and presentation was also superb.Many thanks to Ray and everyone else involved for helping us to escape from Epsom! Excellent service and highly recommended.

Simon · 25 August 2023

★★★★★ 5/5

Trustpilot

Review For Others

I just wanted to leave a Review for Others.I quickly discovered that the Estate Agents were All very Kind, Helpful, and Patient.Really! felt it necessary to mention several exceptional people within the Team.Thank You! So, Much! Sarah Goddard of the Banstead Branch. In addition, Adam of the Epsom Branch.You Both made the experience of purchasing a Home less stressful.Once Again! Thank You!

Mrs · 17 November 2022

★★★★★ 5/5

Trustpilot

An outstanding Estate Agent who provide 5 star service and I would highly recommend them.

I would thoroughly recommend the Personal Agent office in Banstead. Estate Agents in general have a very bad reputation. However I honestly found the people who worked at Personal Agent to be incredibly helpful, nothing was too much trouble for them, they were very friendly, very approachable, very honest and always very professional. I couldn't fault them. From the day we instructed them until the day we moved out they provided a first class service. The details and photographs about our house were excellent and showed our house to its full potential. They continually kept in touch with us and always gave us feed back after a viewing. After a very short time when we had an offer on our house they liaised with us and the buyer extremely well and kept both parties in the picture as to what was happening. On the day that we moved out Tom turned up to wish us well in our new house. I personally could not recommend Richard and the team at Personal Agent in Banstead highly enough.

Mrs · 14 September 2018

★★★★★ 5/5

Trustpilot

Sue & Joe were amazing and found me the…

Sue & Joe were amazing and found me the perfect house in a great location.They were really aware of what I needed since I work from home and also within my budget.Sarah progressed the sale so efficiently and I can honestly say it was the best experience I’ve ever had with an agency whilst moving.I really felt from beginning to end they were involved and supportive. A great team to have beside you at such a stressful time! Can’t praise them enough.

Mrs · 12 September 2018

★★★★★ 5/5

Trustpilot

A great experience.

I have had a great experience with The Personal Agent. All went flawlessly and and Callum ,who introduced me to the property was very welcoming, helpful and made the whole process of moving to a new home easy and with no stress for me. A big thank you to The Personal Agent lettings team in Epsom.

Wit · 29 May 2023

★★★★★ 5/5

Trustpilot

The team at personal agent are…

The team at personal agent are amazing!!!I had my property on with another "cheaper" agent for weeks with relatively little joy, communication and most importantly offers. I contacted the personal agent who were on the case straight away. Viewings were booked by Charlotte and Joe that were qualified and suitable. Communication was clear and accurate and an offer was received so quickly I was amazed (also higher than the other agent had suggested). The team were also really helpful in securing our onward move. Informing us of properties even before they hit the market. Sarah has been amazing at pushing the process through.I'm a huge fan of the personal agent and will only ever use them going forward. Worth every penny!!!

Aiden · 10 July 2018

★★★★★ 5/5

Trustpilot

Cheryl and her team provided an excellent service.

Cheryl and her team, Ria, Daniellle and Joe, did a great job. Everything was straight forward. From meeting at the property, providing details of the fee structure, agreeing the rental amount, marketing, feedback and monitoring. We were also guided through what was required of us EPC’s, Gas Safety Certificates etc. A tenant was soon found. Tenancy agreement signed, Inventory drawn up and handover all carried out smoothly. I have used The Personal Agent quite a few times over the years and thoroughly recommend them.

PHILIP · 3 July 2018

★★★★★ 5/5

Trustpilot

House viewing

Sammy made us feel right at home, and the lovely lady who showed us around the property was very informative. I would definitely recommend this estate agent to my friends and family.

K · 10 October 2024

★★★★★ 5/5

Trustpilot

Thank you Paul and Cat! We found our “forever home”

The team at both Stoneliegh and Ewell branch at the Personal Agent have been fantastic. After seeing a property come up online we contacted The Personal agent and were booked in for a viewing the very same day. Not only did they book us in to view the property we requested to see, but our estate agent Paul, took the initiative to show us some other similar properties in the area. This was extremely helpful, as viewing others just solidified our decision to put an offer on the house we are now calling our “forever home”!As soon as we had made our offer, Paul didn’t delay contacting the vendor and from that moment on, he was contacting us at every stage of the offer process through to the offer being accepted and finally handing over the keys on completion. Throughout the whole selling stage, we had the lovely Cat who was just great. She was our “go to” person for when we felt that things were slowing down in regards to exchanging and completing. Cat would take my calls and deal with any of my worries and concerns and would send me updates regarding any news she had heard in relation to the sale process. Both Paul and Cat were the personal touch that made what could be an extremely frustrating and stressful process, informative and relatively stress free. Thank you Personal Agent for helping us buy our new home. You won’t be seeing us for a while but if we ever do decide to sell... we shall be in touch!

Poppy · 27 May 2018

★★★★★ 5/5

Trustpilot

Great Professional Service!

Chris from The Personal Agent provided an exceptional service on the last property I rented. His attentiveness, knowledge, and professionalism made the entire process seamless. He ensured all my requirements were met promptly. I highly recommend Chris and The Personal Agent for their outstanding dedication to their clients.

D · 13 December 2023

★★★★★ 5/5

Trustpilot

Fabulous service

Fabulous service, excellent communication and extremely helpful !

Kate · 9 January 2026

★★★★★ 5/5

Trustpilot

Epsom is renewed for its racecourse…

Epsom is renewed for its racecourse and, using this analogy for estate agents, the Personal Agent is the "trainer head and shoulders above the rest". My son and I were delighted by the team who delivered on promises, photographs, professionalism, communication and getting past the winning post.The jockeys rode well and delivered with Sue Boardman excelling in the final furlong.I would recommend this company to anyone who wants to get the best overall result for their property transactio.

Miles · 14 May 2019

★★★★★ 5/5

Trustpilot

Personal Agent - 5 stars all round!

Since day 1 at The Personal Agent, Richard and his team in Epsom have been absolutely amazing. Helpful, supportive and available at anytime night or day. The communication and information received was swift and regular - always delivered with a smile! I can’t fault this team one bit. The sale of our house hindered by our purchase was managed beautifully with the sale transaction being smooth and faultless! Couldn’t recommend the Personal Agent enough. 5 stars all round!

Catherine · 30 April 2019

★★★★★ 5/5

Google

I have been with the Personal Agent now for over a year - albeit I was let down by the first landlord, Ria and Lily at Epsom helped smooth the way to the beautiful home I am now in. Their professionalism, helpfulness and friendliness helped greatly. Although Kerrie initially showed the property, I have had more dealings with these two lovely ladies. Thanks Joe for asking me to comment. Well done girls - fabulous!! hopefully I will be on your books for a long time to come. Dee

Dee · 19 June 2016

★★★★★ 5/5

Google

The Personal Agent found me a very suitable tenant in record time, 3 days in fact! I found that Cheryl in Banstead and Ria, Kerrie and the team in Epsom to be very proactive and professional in the marketing and promotion of my property , not only did they secure me a tenant quickly but more importantly the right tenant who met my criteria. I was kept well informed throughout the whole process and I felt confident at all times they were the right agents for the job. I have no hesitation in recommending them to anyone looking for an excellent agent to successfully let their property .

Breeda · 19 June 2016