5/5
GoogleWhat a great team always happy to help out Needed something done urgently and as always Ronnie delivered all the information in record time
Trusted Agent profile · Epsom
The Personal Agent Lettings and Management Ltd Epsom reviews
★★★★★
1,140 reviews across 2 platforms
157 High Street, Epsom, KT19 8EW
The Personal Agent Lettings and Management Ltd's office in Epsom, at 157 High Street, is rated 4.8 out of 5 across 1,140 reviews on two platforms, including 146 Google reviews rated 4.6.
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Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Google5/5
TrustpilotKatie Jenkins
Katie Jenkins, Ria Lawrence at the Personal Agents in Epsom do a sterling job in keeping on top of any issue that arises from the tenants or home rented or to get any necessary work done quickly and rapidly. Also to respond and rectify any financial query rapidly.I would strongly recommend the service of the Personal Agents team in Epsom, especially that of Katie and Ria.
5/5
TrustpilotI have found the Personal Agent and…
I have found the Personal Agent and particularly Michelle Hobs very professional, always willing to help and a pleasure to deal with. Mike
5/5
TrustpilotWe had a great experience with personal…
We had a great experience with personal agent, we put in a request for a viewing and we had an agent straight away, they were friendly and accommodating for all our questions. When the first viewing wasn’t for us, they already had a few suggestions of properties suited to our needs. They were really wonderful with getting us in our first choice property as soon possible and would definitely recommend them.
3/5
TrustpilotThe Personal Agent
Found a buyer within the first few days, very friendly and helpful. I think however that the sold sign went up prematurely and they could have continued to market my property to achieve a higher sale price over the following months while the buyers were getting their own sale in order. Rather than ‘Sold’ it may have been in my better interests to have ‘Under Offer’ during this time.
5/5
TrustpilotI was shown round a property by Sameer Jamani
I was shown round a property by Sameer Jamani from Personal Agent who was really friendly and helpful. He was able to answer all my questions about the property and guide me through the next stages.
4/5
GoogleMy Partner and I had a great service from Joe Frost, very pleased and surprised how easy and quick everything went through. Thanks Joe!
5/5
TrustpilotGreat agency- recommend using!
The personal agent were absolutely fantastic in helping me find my 1-bed apartment and getting me moved in asap. I am more than happy with the services and assistance received from all the team in both the build-up to moving in and also after settling in. They are always at hand with any queries that need solving- for a professional and efficient service, I would recommend the personal agent to all.
5/5
TrustpilotRichard and Adam… absolute stars!
The personal agent have been fab from start to finish. Having had various issues with solicitors, both Richard and Adam have gone above and beyond with the chasing to get everything to go ahead as smoothly as can be. I would 100% recommend and very much appreciate all of their support during such a stressful time.
5/5
GoogleVery professional and competent , always finding tenants in good time. Paperwork and pricing is very good and I’m very pleased with the service
Agent replied · 17 June 2024
Thank you for your kind words Mark. We are pleased that the team provided you with excellent service.
5/5
TrustpilotWonderful experience!
Wonderful experience!! Sarah G is fantastic; felt like I had an ally through the final stages of our purchase. Took so much of the stress away. Sarah, if you see this thank you so much!!
5/5
TrustpilotHouse viewing
We had a viewing today with Samantha Voler from personal Estate Agent, she was very helpful and informative. We have put this property on our short list.
5/5
GoogleI HAVE BEEN WITH THE PERSONAL AGENT LETTINGS IN EPSOM FOR OVER 15 YEAR'S, CHERYL, RIA & ALL THEIR STAFF ARE PROFESSIONAL AND EFFICIENT, AND MICHELLE HAS BEEN GREAT AT COMMUNICATING EVERYTHING WITH EASE, TAKING ALL THE STRESS AWAY! JAYNE COLLINS.
5/5
TrustpilotWe were in touch with Callum
We were in touch with Callum , communication was great before viewing of the property. I cannot fault him, he was great showing us around and answering any questions we had.
5/5
TrustpilotGood experience
My contacts are directly with Charlotte Evans. She is excellent, reliable, efficient and competent.A warm and friendly person.I am very pleased with the overall experience with The Personal Agent.
4/5
TrustpilotProfessional and Prompt
Our experience with Personal Agent was great. Our home buy was looked after by Adam Latter from Epsom branch of the personal agent. He kept us informed about progress of the sale and in some instances even chased the solicitors on our behalf. Overall the experience from the agency was pretty good.
5/5
Trustpilotthe staff were very helpful
the staff were very helpful and kept us up to date by constant liaison with the purchasers. We felt we had a better rapport with them than our Solicitor as they kept `in the loop`
5/5
GoogleMatthew Bidwell, Michelle Hobbs, Rebekah Millington and Ria Lawrence have provided professional advice and assistance to my search for a property to rent. Thanks the team!PositiveResponsiveness, Quality, Professionalism
Agent replied · 17 June 2024
Thank you for your feedback. We are so pleased Matthew, Michelle, Rebekah and Ria provided you with outstanding service during your rental property search. We hope you enjoy your new home!
5/5
TrustpilotFast and efficient service
I spoke with Bradley Snape who advised what he thought I could achieve with my property (which seemed ambitious) but within 1 week he had secured a tenancy slightly above this level. Very fast and efficient service from The Personal Agent.
5/5
GoogleMy experience as a landlord with the Epsom branch has been very positive. Prompt communications and reliable service as well as fantastic property management support from Michelle Hobbs and Kate Murphy are always appreciated. Thanks again for all your help!
5/5
TrustpilotExcellent service
Just wanted to share my Expirience with The personal agent I have been looking to buy and sell and I must say the service I received so far has been excellent from the team. Especially from Christine in Epsom branch. Got all the support to sell my house and all the market reports to help me decide what property be suitable to buy at what price. Thank you
5/5
TrustpilotExcellent Service
Having now dealt with The Personal Agent on a few occassions, I wanted to leave a positive review as their service and attention to detail has been above and beyond. There are estate agents and then there's The Personal Agent. I would have no hesitation in recommending their broad range of services.
5/5
Trustpilot- overall we received a good service…
- overall we received a good service from personal agent (we were a buyer rather than seller)- unfortunately we had a very difficult vendor that made our lives very difficult which then in turn made personal agents role difficult to provide - my only suggestion for future improvement would be perhaps some extra rules (which are enforceable) in your contract of work to tackle difficult or unhelpful vendors
5/5
GoogleVery good service and value for money.
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