The Personal Agent Epsom reviews

★★★★★ 5/5

Google

Rosie is a very professional and knowledgeable Estate Agent. My wife and I attended a viewing with her today. Not only did she show the house, but also showed the potential for upgrades.

Bob · 11 April 2026

★★★★★ 5/5

Trustpilot

Brilliant Letting Agency who have given really excellent expert advice - highly recommend.

As a Landlord who has used The Personal Agent for many years to let my partners flat, I have always been impressed with their professionalism and sound advice. We have never had any problems previously, but this year we had a tricky situation (not a problem) and they expertly advised us how to deal with it to get the best outcome and their advice was brilliant and the situation resolved quickly and for everyone. Being a landlord is not easy when there is so much legislation now surrounding everything we have to do and laws to comply with which is why you have to know you are in safe hands with people who really know what they are doing and understand lettings really well, and (more importantly) who have the experience to help when the unexpected may happen. I would have always left a 5 star review, but after the help they have given me this year, I would give them 10 stars for going above and beyond. Thanks to all the team and especially Cheryl.

Sally · 3 December 2024

★★★★★ 1/5

Trustpilot

Really terrible service from this Agent

Really terrible service from this Agent!The house was miss sold online in the first place.Then when trying to work through things including the above, an incompetent mistake was made by Hannah at this agent over booking in a damp survey, asking in error to just look at a toilet in isolation when it was the whole ground floor of a 4 bed detached house. No apology given.Then constant arguing and un- cooperativeness from George with his refusal to rebook in the survey due to their error, wasting over a week and also refusing to get the damp survey revised to report on the whole ground floor as I had instructed them to do form having my comprehensive survey. He then also refused me access with a damp meter to short circuit the problem to then allow me to progress to exchange of contracts. Really poor.Then contrasending communications and further un-cooperativeness from Chris, who continued to refuse access to the vacant house that was a probate sale which would have allowed me to exchange having been able to check the walls quickly with a damp meter, he then dragged on supposedly getting the revised damp report redone for now 9 working days which should have taken just 24 hours the week before had hey done their job property. He then intentionally delayed emailing the revised report to me with no prior warning and not until late afternoon on the day I was told I had to exchange by ultimately blocking my chances of exchange, thus costing me thousands in legal fees, searches & survey fee.I am reporting this matter to the Property Ombudsman along with the misdescription of the property as agents should not be allowed to treat customers like this. They will take the matter very seriously.Sadly for me I have experienced incompetence, misdescribing the 4 bed detached house I was buying & then refusal to resolve the messed up damp survey for almost 2 weeks. Blocking my purchase & refusing me to check it for myself. I witnessed repeated examples of really bad service from this agent.They were simply not at all interested in helping the sale go through instead preventing me from purchasing house.My young children had already chosen their bedrooms and were excited about moving in. Instead Chris made sure that I did not get this house and ruined my childrens & my Christmas, intentionally telling me on 23rd December when it was too late to do anything. I’d repeatedly informed them in advance that the last day my solicitor could exchange was the 22nd but no revised report was forthcoming.I had nothing to sell myself so was chain free. Despite me being up to exchange and being able to physically exchange in 2 working days from receiving the revised report, they instead chose to remarket the house, without giving me a revised damp report or allowing me access and did not change the misleading advert which is legally required when there is a misdescription. Really nasty behaviour.With so many Agents now in Banstead, please look elsewhere if you want good service as the service at the Personal Agent could not be any worse. Having used another High Street Agent to sell my detached house in Banstead, the service was far superior with them.Friends & family who saw their communications as well as my solicitor are all horrified at what has happened.I hope no one else is forced to endure what I was put through by them.-----* Updated as a result of the response from the Agent:-My 8 page formal complaint letter has been emailed to you today having firstly spoken to The Property Ombudsman Scheme.It is of no surprise that you want to state here that your version of events are different. Thankfully the facts speak for themselves and the conduct of certain staff members are spelt out in the lengthy complaint letter and are backed up by correspondence from your agency to me in intentionally preventing me from exchanging contracts. Intentional delays by your agency spanning 10 days and arguing over errors made your end as well as refusing to rectify them are to blame I am afraid.Obviously extremely disappointing for my children and I. I have never experienced anything like it and I have bought and sold many properties over the years. Having dealt with 2 leading Agents in Banstead for buying and selling another detached house, their service was far superior vs your Agency and the public need to choose wisely as stated above, especially when there are so many Agents in Banstead.

Michael · 3 January 2023

★★★★★ 4/5

Trustpilot

Letting enquiry

From first visiting the Agency to make enquiries, I felt Calum to be very friendly and charming. He was articulate and efficient in relaying information. He has since been very helpful with questions or queries I have had and has dealt with them in a professional manner.

Nimet · 24 April 2026

★★★★★ 5/5

Google

Our experience with The Personal Agent has been amazing. We recently rented a property and from the viewing to signing the contract the process has been very professionally handled and easy. Ethan has been so kind, great with arranging the viewing and seamlessly communicating the updates. Natasha has been exceptionally helpful, great communication, and always so quick to respond and efficiently solve our queries within the hour. Thank you!

S · 24 April 2025

★★★★★ 5/5

Trustpilot

We’ve been customers for over a decade

We’ve been customers for over a decade. Great experience. Very responsive. Becky has been particularly helpful. She listens fully and takes prompt action where needed.

Uzma · 29 May 2026

★★★★★ 5/5

Google

I can honestly say The Personal Agent were fabulous from start to finish and all of the in between on the sale of our home. From meeting Richard and Ray when we first enquired, to having Chris Shaw as the person dealing with the sale. They all made it special, but I would like to give extra thanks to Chris, I definitely found him to be so personable, helpful, unbiased and just all round a man who certainly knows his stuff. Nothing was ever too difficult and he kept us in the loop for the whole journey. The Personal Agent are the go to Estate Agent for our local area for a reason. I highly recommend them. Thank you all so much.

Vanessa · 2 November 2024

★★★★★ 5/5

Trustpilot

Callum Kirkby | Personal Agent ⭐️

My fiancé and I decided to let a property within epsom or the surrounding areas. In total, we were looking for 3 months with other estate agents with no luck, until we came across Callum Kirkby at The Personal Agent. Over a duration of three weeks and two viewings, my fiancé and I found what we were looking for. If it wasn’t for Callum keeping in contact with us on a regular basis, I believe we would have been property searching for much longer. Callum worked to our ideal moving in timescale (the end of this year) and provided all necessary information. I highly recommend The Personal Agent if you are interested in letting a property. In particular, I would request that Callum is your pointed agent as he is simply the most reliable and useful agent that my fiancé and I have encountered!

Katie · 30 October 2024

★★★★★ 5/5

Google

My husband and I visited Personal Agent to inquire about the process of buying a property. We were so impressed with Sam’s assistance and guidance that we decided to move forward with them. Thanks to Sam’s constant efforts and support, we were able to purchase our first home in the UK. Thank you! Sam Branch for all your help in making this happen. We are so glad we chose Personal Agent and would highly recommend them to everyone. Best wishes Charu Verma & Arun Vashist.

Charu · 24 September 2024

★★★★★ 5/5

Trustpilot

Have had a great experience renting…

Have had a great experience renting with The Personal Agent. Becky has made sure to assist us with any problems in a timely manner and has been extremely helpful.

Rahul · 28 July 2026

★★★★★ 5/5

Google

We had a great experience with Rosie, she was professional and knowledgeable. She made us feel welcome, gave us space to look around without rushing us (even though we were a bit late), and was very helpful about the local area, including schools and parks.

Enkeleda · 2 April 2026

★★★★★ 5/5

Trustpilot

They are really the best agents

We found our home through the Personal Agent. Chris Sheby was the first contact for us who showed the house and forwarded our questions/requests about the rental. He is a very good agent. He showed us everything in the property. He was very kind and helpful all the way, while we got the key. Then we got Charlotte Ewans for Property Manager. She is always contacting us a month before the property inspection. Every time she visits, she is on time, being very kind and very helpful. If we have any questions, she is straight away forwarding them to the owner, and the following next few days, we receive answers for our queries. They are really reliable and trustworthy agents. I would recommend them to anyone and we would use them again in the future.

Nikoletta · 17 September 2024

★★★★★ 5/5

Trustpilot

Very efficient and helpful member of staff

Sarah at The Personal Agent was extremely helpful in dealing with the sale of my late father’s house. I’m not sure it would have happened without her.

Angela · 7 August 2026

★★★★★ 5/5

Trustpilot

Thanks to Personal Agent, We are proud homeowners😊

My husband and I visited Personal Agent to inquire about the process of buying a property. We were so impressed with Sam’s assistance and guidance that we decided to move forward with them. Thanks to Sam’s constant efforts and support, we were able to purchase our first home in the UK. Thank you! Sam Branch for all your help in making this happen. We are so glad we chose Personal Agent and would highly recommend them to everyone. Best wishes Charu Verma & Arun Vashist.

Charu · 11 September 2024

★★★★★ 5/5

Trustpilot

I cannot thank Samantha Voller and her…

I cannot thank Samantha Voller and her team she was always available when things started going wrong ,like the consumer review I would agree that we were hoping for slightly more , however in these current climes money borrowing is exceedingly difficult . Sammy has kept her cool throughout and was truly sympathetic for what we were going through , she was diligent and dotted all the i's and crossed the t's . I am so glad that we chose them to deal with our saleJanet Hulett

Janet · 28 August 2024

★★★★★ 4/5

Trustpilot

They have been supportive and…

They have been supportive and responsive. Stephanie specifically has been really helpful and efficient. The only aspect I would raise is for the company to whet repair expenses more thoroughly for us to manage that cost better. Best

Vatsala · 8 May 2026

★★★★★ 5/5

Google

I recently sold both my flat and house through The Personal Agent, and I couldn't be happier with the service I received. They took all the stress away during what was a very difficult time for me. From start to finish, the team was incredibly supportive, hard working and always super friendly, going above and beyond to ensure everything went smoothly. Sarah handled the sales progression of my flat and was consistently lovely to speak to and really friendly. Sammy was also really kind, proactive, very helpful and a pleasure to communicate with. George was brilliant at chasing my solicitors on my behalf, ensuring that I was always kept in the loop every step of the way. I highly recommend The Personal Agent to anyone looking for a professional, friendly, and personal service. Five stars! Thank you so much!

Pure · 10 August 2024

★★★★★ 5/5

Trustpilot

Outstanding! Stress free professional experience!

I recently sold both my flat and house through The Personal Agent, and I couldn't be happier with the service I received. They took all the stress away during what was a very difficult time for me. From start to finish, the team was incredibly supportive, hard working and always super friendly, going above and beyond to ensure everything went smoothly. Sarah handled the sales progression of my flat and was consistently lovely to speak to and really friendly. Sammy was also really kind, proactive, very helpful and a pleasure to communicate with. George was brilliant at chasing my solicitors on my behalf, ensuring that I was always kept in the loop every step of the way. I highly recommend The Personal Agent to anyone looking for a professional, friendly, and personal service. Five stars! Thank you so much!

Hanna · 7 August 2024

★★★★★ 5/5

Trustpilot

Much needed support from Stephanie at…

Much needed support from Stephanie at The Personal Agent on the first day of the New Rental Laws. Good advice that I needed. I would have made a costly mistake without the advice I was given. Thank you,

Sharon · 1 May 2026

★★★★★ 5/5

Google

Had a great experience with Personal Agent in an otherwise extremely stressful time of completing before stamp duty holiday. Joe from the Epsom branch was instrumental in the original negotiation of the deal and did a fab job in ensuring timely exchange ahead of 30th June. There were few bumps along the way only because of the urgent nature of the sell but I'm very pleased with the professional nature with which it was all handled and happy with the outcome. Would highly recommend to everyone.

Rajat · 9 January 2022

★★★★★ 5/5

Trustpilot

Sarah has been really responsive and…

Sarah has been really responsive and helpful

Siobhan · 10 December 2025

★★★★★ 5/5

Trustpilot

We had the pleasure of working with…

We had the pleasure of working with Sameer Jamani in our search for a property, and we couldn't be more satisfied with the experience. Sameer consistently went above and beyond, always keeping us informed about potential properties that suited our needs. He swiftly arranged viewings with great efficiency, showing no partiality and treating every request with the same level of professionalism.Throughout the entire process, Sameer's expertise and positive attitude were greatly appreciated. We wholeheartedly recommend Sameer to anyone in need of a dedicated and knowledgeable property agent. We'll definitely be referring our friends to him!

CHRIS · 16 July 2024

★★★★★ 5/5

Trustpilot

Good first impressions

Sammy was very friendly and accommodating to my delayed arrival time. I was not rushed to take in the property. My first experience with the company. So far I like the non sales laid back approach to the viewing.My kind of easy going viewing experience. Sammy shared her local knowledge and was able to provide options for my circumstances. She listened to my needs. I’m very pleased that she has sign posted me to other properties given my deadline to have an offer accepted.

Saturn · 29 June 2024

★★★★★ 5/5

Trustpilot

Great Service and Super Responsive

Callum Kirkby was a huge help when we were looking for a rental house. He really listened to what we were after and was there to guide us every step of the way. What made a big difference was how responsive he was, even answering our questions late at night, which we really appreciated! He made the whole process easy and stress-free. We definitely recommend him if you’re looking for a reliable agent.

Laurette · 28 September 2024