Trusted Agent profile · Epsom
★★★★★
1,536 reviews across 3 platforms
2 West Street, Epsom, KT18 7RG
The Personal Agent's office in Epsom, at 2 West Street, is rated 4.9 out of 5 across 1,536 reviews on three platforms, including 498 Google reviews rated 4.9.
498
Reviews on Google
This office
40
Reviews on Facebook
This office
998
Reviews on Trustpilot
Business-wide
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
TrustpilotKaty Jones was very easy to deal with
Katy Jones was very easy to deal with. Was very nice and made the process as simple as it could be 👍🏾
Thats great to hear Jay, and thank you for your 5-star review. Kind regards
5/5
GoogleAs a first-time buyer, viewing our first ever property, Rosie was lovely. On time, smiley and answered all our questions, as we continue to look for our new home, I wouldn't hesitate to view with The Personal Agent again.
Thank you for sharing Ellie and your 5 star review
5/5
TrustpilotCallum has been helpful
Callum has been helpful, easy to reach , and on the ball. Pretty much represents how the personal agent works , I’ve used them for the last 15 or so years . And hope to continue
Hi Andy, Thank you for your continued trust and support over the years. We're delighted to hear that Callum has provided such helpful and attentive service, reflecting the standard we aim to deliver. We look forward to supporting you for many more years to come. Kind regards
5/5
TrustpilotNatasha is a real credit to The Personal Agent
I would highly recommend The Personal Agent, and in particular Natasha, who has been absolutely fantastic throughout the whole process.
Hi Yousef, Thank you so much for your kind review! We’re delighted to hear that Natasha provided such helpful and reassuring support throughout the process. We really appreciate your recommendation and will be sure to pass your lovely feedback on to her. Wishing you all the very best! Kind regards
5/5
TrustpilotI have a property to let and it is…
I have a property to let and it is managed by the personal agent. They are genuinely professional and helpful but Becky Moore, a property manager, is a great manager!! I can’t recommend her enough! She has been incredibly helpful, thoughtful, and knowledgeable. Becky is not only professional but also genuinely kind and lovely to work with. I’m so grateful for her support.
5/5
TrustpilotRecommended
Clear marketing strategy and sales progression process was fantastic. Thank you Sarah, Richard and rest of the team
Thank you for your review Roux, and trusting us with your sale.
5/5
TrustpilotBecky was really helpful throughout the…
Becky was really helpful throughout the whole process, and was always there to answer any questions :)
Hi Jude, Thank you for sharing and for your 5-star review. Kind regards
5/5
TrustpilotCallum has been the most wonderful…
Callum has been the most wonderful assistance to us moving into our rented property and has gone above and beyond including responding to late night questions and constantly checking in to see that everything has gone well. He is so lovely and kind throughout the whole process and any issues/hurdles have been sorted straight away with him. Absolutely amazing!!
Thank you Emily and enjoy your new home
1/5
TrustpilotPaying as a Landlord for maintenance NOT actioned . Not being told new tenant was on Universal Credit .
Just Appalling Service on Balance : where do I start? Initially positive , with Callum, although he failed to tell me the tenant was on Universal Credit . But he did outline the tenants dilemna, she had burnt down her house , was pregnant, with dog and toddler, landlord wanted her out before Xmas and she needed a place to stay until her house was being repaired and the insurance company would underwrite the rent. So I agreed a 6 month shorthold tenancy on a fully managed basis. All well, until I asked Becky a month later to get a quote to replace two fence panels, which she did. I agreed to it and asked her to action it. Paid the money, when I asked Becky to send me a picture of the fence work as I hadn’t had confirmation the work had been done her response was , oh well we don’t normally do that ! I then had to ask Callum to go round there a month later when he was taking new perspective tenants round to grab a photo of the new fence. He couldn’ see any. So I popped round to discover the work had not been done . Becky had not followed up with the supplier. Her response , oh we have been having problems with that supplier . You need to ask them for your money back ! But I had paid the Personal Agent. Bear in mind the tenant had a dog and was pregnant and the dog could have escaped into a main road behind the garden ! Or the toddler ! No concept of the gravity of this potential dangerous situation.
Dear Ms Potter, We were disappointed to receive your recent review and would like to address the concerns you raised. You accepted an offer from a tenant who had to vacate her previous property due to a fire. The tenant successfully passed referencing and we received confirmation from the insurance company that the rent would be covered. Based on this, you confirmed that you were happy to proceed. Becky has only recently joined the company, so you would not have had any prior dealings with her. However, our records show that the cost of the fence panel was credited to you. We also obtained an additional quote to carry out the repair, which you chose not to proceed with. We would welcome the opportunity to discuss this with you further and are happy to arrange a call at your convenience. Kind regards
5/5
TrustpilotBanstead office
Banstead office. John and Kai and the team did an excellent job in selling my property in Banstead. They arranged viewings etc with buyers and give as an excellent feed back. The final exchange process went with no hiccups. Thank you.
5/5
TrustpilotBecky has been great at communicating…
Becky has been great at communicating and solving any issue that arise! Can only recommend
Hi Sam, That is great to hear, and thank you for sharing. Kind regards
5/5
GoogleRosie was personable and professional throughout our viewing. She made us feel comfortable, answered any questions we had and didn’t rush us or put any pressure on us. Would highly recommend!
Thank you for your wonderful feedback Charlotte! We’re so pleased to hear Rosie made you feel comfortable and supported throughout your viewing, she’ll be delighted with your recommendation
5/5
TrustpilotSupportive, helpful and efficient
The Epsom branch is a really great team. We have rented our flat in Capitol Square with them for five years and they have always been helpful and efficient. In particular, Stephanie has been really supportive and helpful and she has frequently gone above and beyond in answering our queries and advising us of our options.
5/5
GoogleThank you to everyone at The Personal Agent for a smooth sale. Friendly and knowledgeable team. Big thank you to Dan and to Sarah, for her proactive and friendly approach to …
Dear Simonne, Thank you very much for your kind feedback, it was a pleasure assisting you with your sale. I will be sure to pass your comments on to Dan and Sarah. Wishing you all the best for the future.
5/5
TrustpilotCallum has been incredibly helpful and professional throughout the whole process. We truly appreciate all of his support and would sincerely like to thank him!
Callum has been incredibly helpful and professional throughout the whole process. We truly appreciate all of his support and would sincerely like to thank him.
Hi Birgul, Thank you so much for your lovely feedback. Callum will be delighted to hear your kind words! We really appreciate your support and are so pleased he was able to help throughout the process. Kind regards
5/5
TrustpilotThe help I experienced from Stephanie…
The help I experienced from Stephanie was excellent. She managed me through the end of tenancy, helping me with all my questions promptly and looking after my tenants. Thank you Stephanie
Hi Philip, Thank you for sharing your experience with Stephanie, she really appreciates it.
5/5
TrustpilotThank you to Becky of Epsom branch
Thank you to Becky Moore of the Epsom branch for her help with the issue that my tenant had. She kindly liaised with different parties and sorted the issue quickly.
Hi Hoi, Thank you for your kind review. We’re really pleased to hear that Becky was able to assist and resolve the issue quickly for you. She always goes the extra mile to help, and we’ll be sure to pass on your lovely feedback to her and the team in our Epsom branch. We truly appreciate your support.
5/5
TrustpilotBrilliant service from Steph!
Thank you to Stephanie for all her help with our house move! For our first home, the personal agent have been great and always available to help or answer any questions.
Hi Thank you so much for your kind words! It was a pleasure helping you with your first home, and we're so glad Steph was able to support you throughout the process. Wishing you all the best as you settle in!
5/5
TrustpilotEthan has been an excellent letting…
Ethan has been an excellent letting agent throughout the entire process. He’s professional, responsive, and genuinely helpful, always taking the time to explain things clearly and keep everything moving smoothly. Communication was easy and stress-free, and it was clear he really cared about making sure everything was handled properly. I couldn’t have asked for a better experience and would highly recommend Ethan to anyone looking for a reliable and friendly letting agent.
5/5
TrustpilotA good experience
It was a long process selling my 2 bed flat in Epsom but Sarah was helpful & always available to talk to & discuss matters I didn't always understand!
Hi Katie, Thank you for your kind review. We’re pleased to hear that Sarah was able to support you throughout what can sometimes be a long and complex process. It’s great to know she was always available to talk things through and help with anything that wasn’t clear. We really appreciate your feedback and wish you all the best moving forward.
5/5
TrustpilotKaty Jones was very friendly and…
Katy Jones was very friendly and professional.
Hi Sabina, That is great to hear, and thank you for sharing. Kind regards
5/5
Trustpilotwhat a friendly person Becky Moore was…
what a friendly person Becky Moore was and asked for permission before doing anything, she is an asset to your company,
Thank you for sharing Douglas, we really appreciate your feedback
5/5
TrustpilotGreat service from day 1 to Completion
Great service from day 1 to Completion! A special thank you to Sarah Goddard at Epsom. Couldn't do enough for us.
Hi Daren, Thank you for your review, Sarah is over the moon, and thank you for trusting us with the sale and purchase of your new home. We wish you all the best. Kind regards
5/5
TrustpilotI had a very positive experience…
I had a very positive experience working with Stephanie Foley the senior letting administrator. She was highly professional, organised, and always responsive to any queries or concerns. Her communication was clear and timely, which made the entire process smooth and stress-free. She demonstrated strong knowledge of the letting process and handled everything efficiently, ensuring all details were managed carefully. I would highly recommend her for their reliability, expertise, and excellent customer service.
Hi Dean, Thank you so much for your wonderful feedback. We're delighted to hear that Stephanie provided such a professional, organised, and responsive service. It’s great to know her clear communication and expertise made the process smooth and stress-free for you. We’ll be sure to pass on your kind words, she’ll be thrilled! Kind regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Personal Agent's Epsom office has 1,536 reviews across three platforms: 498 on Google, 40 on Facebook, 998 on Trustpilot (across the whole business).
The Personal Agent Epsom is rated 4.9 out of 5 across all 1,536 reviews, and 4.9 out of 5 on Google from 498 reviews.
The Personal Agent Epsom, 2 West Street, Epsom, KT18 7RG.
