Trusted Agent profile · Epsom
★★★★★
1,536 reviews across 3 platforms
2 West Street, Epsom, KT18 7RG
The Personal Agent's office in Epsom, at 2 West Street, is rated 4.9 out of 5 across 1,536 reviews on three platforms, including 498 Google reviews rated 4.9.
498
Reviews on Google
This office
40
Reviews on Facebook
This office
998
Reviews on Trustpilot
Business-wide
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
TrustpilotNatasha was brilliant in helping me…
Natasha was brilliant in helping me find a new property. Great communication and knowledgeable member of staff. A real asset to the company.
Hi AJ, Thank you for your review. We're pleased to hear that Natasha provided excellent communication and demonstrated strong knowledge throughout your property search. We truly appreciate your feedback. Kind regards
5/5
TrustpilotBecky has been great at managing our…
Becky has been great at managing our property
Thank you for your 5-star review Michelle
4/5
TrustpilotRosie Fraser from The Personal Agent…
Rosie Fraser from The Personal Agent Epsom was very welcoming. The agent was on time and gave a good walk through being informative without being pushy.
Thank you for sharing Angela
5/5
TrustpilotKaty is very professional and friendly.
Thank you for sharing Emily
4/5
GoogleI would recommend The Personal Agent in Epsom if you are selling your property. The team were quick to get our property online and gathered a lot of interest. We did a day of viewings and they secured us a buyer within a couple of weeks of going on the market. The team were always contactable and responsive, which was really appreciated. Sarah was a great help, pushing everything through at the end to complete on time - thank you.
5/5
TrustpilotA great company to deal with
A great company to deal with, very helpful staff and special thanks to Becky Moore for speedy responses and help. Keep up the great work.
Hi Simon, Thank you for your kind review! We're delighted to hear you had a great experience with our team. Becky will be especially pleased to know her quick responses and support made a difference. We really appreciate your feedback and look forward to assisting you again in the future.
5/5
TrustpilotSarah at Tadworth office is amazing
Sarah at Tadworth office is amazing! We were in a chain of 5 and she went above and beyond to organise the whole chain to get our completion! She made our experience buying a house through them so much easier than our own estate agents that we were selling with. Would definitely recommend using Personal agent especially if you have Sarah on your case. Thank you so much!
Hi Emily, Thank you so much for your wonderful feedback! We're thrilled to hear that Sarah at our Tadworth office was able to support you through such a complex chain and help bring everything together for completion. We'll be sure to pass on your kind words, she’ll be absolutely delighted. Congratulations on your new home! Kind regards
5/5
GoogleThe viewing with Rosie was excellent. She was well informed about the property and highlighted aspects that were important to me.
Thank you for your 5 star review
5/5
TrustpilotBecky was great so friendly and always…
Becky was great so friendly and always asked about any issues in each room of inspection!
Thats great to hear Paul and thank you for sharing
5/5
TrustpilotStephanie was very helpful and…
Stephanie was very helpful and explained the process of giving notice very clearly.
Thank you for sharing and your 5 star review Max
4/5
TrustpilotGood experience working with Miss Foley
I had a good experience working with Miss Stephanie Foley. She was helpful, answered my questions clearly, and provided the information I needed throughout the process. She was easy to contact when I needed assistance, which I appreciated. Overall, the process went smoothly, and I would recommend her services.
Hi Diana, Thank you for taking the time to share your experience. It’s great to hear that Stephanie was on hand to answer your questions and provide the support you needed throughout. We’ll be sure to share your kind feedback with her, and we really appreciate your recommendation! Kind regards
5/5
TrustpilotI was buying a property and Sarah made…
I was buying a property and Sarah made the whole process so much easier. She kept me updated at every stage, was quick to respond to any queries, and helped ensure everything went through smoothly. Her professionalism and support were greatly appreciated.
Thank you for sharing and enjoy your new home
5/5
TrustpilotBecky has been very helpful
Becky has been very helpful, polite and efficient, dealing with the issues I have encountered.
Thats great to hear and thank you for sharing Nichola
5/5
Trustpilot5 star review!
Becky has been amazing! From communication, to sorting issues extremely quickly!
Hi Charlotte, Thank you for your lovely feedback. We’re delighted to hear that Becky has provided such excellent service and handled everything so efficiently. It’s great to know you felt respected during the inspection and that communication and follow-up were prompt throughout. We’ll be sure to share your kind comments with Becky. Kind regards
5/5
TrustpilotHuge thank you
We recently went through Personal agent and the service and prompt response from Callum was superb. It made life a lot easier in what is traditionally a very stressful rental market. Cannot thank him and The Personal Agent enough.
Thank you for sharing
5/5
TrustpilotThe Stoneleigh branch team are superb…
The Stoneleigh branch team are simply brilliant. The marketing is absolutely top grade, their market insights and knowledge is excellent, and they are constantly going the extra mile to support their clients. We bought our house from them 10 years ago, and I knew if we ever came to sell I’d go straight back to them, but they have genuinely surpassed my expectations. Thank you
Hi Claire, Thank you for your kind review and for choosing to come back to us after all these years, it really means a lot. We’re delighted to hear that the Stoneleigh team exceeded your expectations and that you were pleased with the marketing, market insight, and support throughout the process. Providing the best possible service to our clients is always our priority, so it’s wonderful to know that came across. Thank you again for trusting us with your home, and we wish you all the very best for the future
5/5
GoogleRosie was very friendly and informative and it was a breeze of a viewing
Thank you for your review Tom
5/5
TrustpilotGreat service
Natasha was really quick to rely throughout the letting and credit checking process. Being kept up to date is so important and she knew that.
Thank you for sharing Melanie
5/5
TrustpilotThey are always helpful and supportive, and I would highly recommend them to anyone looking for a reliable and responsive property manager.
I recently worked with the property manager at this estate agency and had a very positive experience. Communication was clear and timely throughout, and any queries or concerns I had were addressed quickly and professionally. They were proactive in keeping me updated and handled issues efficiently, which made the whole process much smoother and less stressful.
Dear Thurka, Thank you so much for your kind words and positive feedback. It was a pleasure working with you, and I’m really glad to hear that you had a smooth and positive experience with us. We always aim to provide clear communication, efficient support, and the best possible service, so it’s wonderful to know that this came across throughout your experience. Your recommendation truly means a lot and is greatly appreciated. Wishing you all the best, and please don’t hesitate to get in touch if we can help you again in the future. Kind regards
5/5
TrustpilotWe had an issue with the dishwasher
We had an issue with the dishwasher, that led to be out of order for about less than two weeks 😑, we thought that it had to be replaced by a brand new one, which costs a lot in these days...
Hi, Thank you for your lovely review! We're delighted to hear that Becky responded so quickly and was able to arrange for the issue to be resolved without the need for a replacement. It's great to know her proactive and professional approach made such a positive difference. We'll be sure to share your kind comments with Becky and the Epsom Property Management team. Thank you for choosing The Personal Agent! Kind regards
5/5
TrustpilotThey cared about helping me…
The thing that stood out to me was they really understood my situation and made me feel like they cared about it as much as I did (I needed to move within 7 days!).
Dear Matt, Thank you for such a great review! We know how important it was for you to move quickly, so we’re delighted that Callum and the team were able to make it happen within just seven days. Callum will be thrilled with your comments. Being available, keeping things moving and making sure our clients feel genuinely supported is a huge part of the service we aim to provide, especially when time is of the essence. It’s great to hear you’re already settling in and loving your new place. Thank you for putting your trust in us, and we hope you’ll be very happy in your new home! Kind regards
5/5
TrustpilotSarah has been very helpful and…
Sarah has been very helpful and thorough throughout
Thank you for sharing Lydia and for your 5 star review
5/5
TrustpilotExcellent management service from the Epsom office
Stephanie at the Epsom office has provided us with excellent service, sorting out our end of tenancy which was not straightforward. She was efficient, had great communication, and was a pleasure to deal with.
Hi Tracey, Thank you so much for your kind words! We're delighted to hear that Stephanie was able to make your end-of-tenancy process as smooth as possible. We'll be sure to pass on your lovely feedback to her. We really appreciate you taking the time to share your experience and wish you all the best for the future! Kind regards
4/5
TrustpilotThanks Becky for all of your help…
Thanks Becky for all of your help resolving property issues!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Personal Agent's Epsom office has 1,536 reviews across three platforms: 498 on Google, 40 on Facebook, 998 on Trustpilot (across the whole business).
The Personal Agent Epsom is rated 4.9 out of 5 across all 1,536 reviews, and 4.9 out of 5 on Google from 498 reviews.
The Personal Agent Epsom, 2 West Street, Epsom, KT18 7RG.
