Every review we hold for the Epsom office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleWe used Leaders Epsom to find our current property. The process was fairly easy and comms fairly good throughout the initial rental process, but it's been fairly patchy since moving in. The lettings team are far better than the property management itself.
Antonia · 18 June 2020
Agent replied · 17 June 2024
Hi Antonia, thank you for taking the time to leave your feedback; our apologies we haven't been able to respond to this sooner. It's great to hear that you received such a good level of service from our letting team but are sorry to hear that you have not received the same excellent service from our Property Management Department. We pride ourselves on providing our tenants with the highest level of assistance throughout their experience with us particularly if any maintenance issues arise so it is disappointing to hear that you haven't received this. We are keen to look into this further to see where we can improve, if you are happy to do so then please reach out to us on 01344753100 or write to us at customerrelations@lrg.co.uk so we can look into this for you. Kind Regards, Joe, Leaders
★★★★★ 5/5
GoogleAs a landlord I have used the services of leaders for many years. During this time more often than not I've found myself dealing with Barbara Izzard. She has been so professional and helpful that I feel she is my ''go to'' person when calling the office.
Tony · 19 June 2017
Agent replied · 17 June 2024
Hi Tony, thank you for taking the time to leave us a review. We are delighted to hear that you have had a positive experience whilst dealing with our Epsom office throughout the last few years. We will be sure to pass your kind words along to Barbara and the team.
★★★★★ 5/5
GoogleVery happy with the service received from Leaders Epsom renting and managing our property. Always responsive and nothing is too much trouble for them - highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Angelina · 18 June 2022
Agent replied · 17 June 2024
Dear Angelina,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRachel was incredibly helpful and kept me informed throughout the process. The whole process was quick, simple, efficient, streamlined. 5 Stars to Rachel & the rest of the team.
Dianne · 19 June 2017
★★★★★ 5/5
GoogleI have rented my property through Leaders for the last five years and I have to say, the staff are excellent, in particular, the property manager Victoria, who assisted me when I had some issues with the bathroom. I cannot reccomend Leaders highly enough.
Jay · 19 June 2017
Agent replied · 17 June 2024
Hi Jay, many thanks for your feedback and recommendation. We will be sure to pass your kind words onto the branch.
★★★★★ 5/5
GoogleThank you for your help guys to find my new home 🏡. …
Yogendra · 21 October 2023
Agent replied · 17 June 2024
Dear Yogendra Darlami
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFantastic dealing with Lisa Baker in lettings. Lisa is responsive and personable, and has made the whole experience easy. Thanks so much!
Pollard · 18 June 2020
★★★★★ 5/5
GoogleVery friendly lettings team who tirelessly showed me property after property during my seemingly endless hunt for a suitable flat to rent during house renovations. They also have an excellent selection of properties; they are clearly a popular choice in and around Epsom.
Rachel · 19 June 2017
Agent replied · 17 June 2024
Hi Rachel, many thanks for taking the time to leave a review. We are pleased you have been happy with the service and found the selection of properties excellent. We will be sure to pass your kind words onto the team.
★★★★★ 5/5
GoogleWe had a very exact list of requirements for our property, which Sophie tried really hard to find in a rental. Even though she wasn't successful... Full marks for trying. We will definitely use if we need in the future
Izzy · 19 June 2019
Agent replied · 17 June 2024
Hi Izzy, Its a shame that Sophie wasn't able to find a property to meet your exact requirements but we're happy you found our staff to be so supportive in your property search despite this. I will ensure that I pass your comments onto the team and Sophie in particular. Thank you for taking the time to provide us with your feedback. if there is anything we can help with in future please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 5/5
GoogleI would like to express my appreciation and gratitude to Oliver who showed me around a property yesterday. He was cheerful, polite, professional, knowledgeable and very patient ! Well done OliverPositiveResponsiveness, Quality, Professionalism
Marlene · 18 June 2021
Agent replied · 17 June 2024
Hi Marlene Turner,
Thank you for the great review of our Leaders Estate Agents Epsom team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleYou can't go wrong with Leaders Epsom. I have been a tenant with them for over one year and can all but praise them for being professional and attentive. Beverly, in particular, is always willing to walk the extra mile to help.
Roberto · 19 June 2017
Agent replied · 17 June 2024
Hi Roberto, thank you for taking the time to share your feedback. We are pleased you have been happy with the service finding it professional and attentive. We will be sure to pass your kind words onto the team, especially Beverly.
★★★★★ 5/5
GoogleLeaders have been letting my property for years. Always found them efficient and professional. No concern or question is silly. Sophie and Ben are amazing.
Reena · 18 June 2022
Agent replied · 17 June 2024
Dear Reena,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat communication from Oliver & Sophie throughout. Quick to respond to quires & always easy to get hold of, which made the process as stress free as possible. Very good service.PositiveResponsiveness
AJ · 18 June 2021
Agent replied · 17 June 2024
Dear Aj Donnelly,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleLeaders Epsom have been fantastic in helping us sort out our new flat and moving out for the first time. In particular, Sinead and Sophie have been very helpful, friendly and professional when showing us round the property and answering any questions/problems we have had. Sophie has gone above and beyond in helping sort out references and providing us with information during every step of the process.
Lauren · 18 June 2020
★★★★★ 5/5
GoogleI have found all staff to be very helpful and friendly. They regularly kept me updated throughout the process of finding a tenant and were very competent in their searches and prompt with all the paperwork involved.
Christine · 19 June 2019
Agent replied · 17 June 2024
Hi Christine, thank you for taking the time to let us know about the service you received from the team at Epsom. I am pleased that the team have been so supportive in your experience when finding you a Tenant. If there is anything we can do to assist in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 5/5
GoogleCouldn't have been more helpful and we everything going on globally, they managed to get us into our lovely new flat just in time for lockdown. Thanks again guys! Couldn't recommend you more A*
Joanna · 18 June 2020
Agent replied · 17 June 2024
Hi Joanna,
Thank you for taking the time to review your experience with our Leaders Estate Agents Epsom branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Thank you from the Customer Relations Team.
★★★★★ 5/5
Googlereally pleased with Lucy and how she managed out move
Maria · 22 August 2023
Agent replied · 17 June 2024
Dear Maria Kinal
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOutstanding team starting with Mr Richard Sutton, who is always friendly and accommodating, Mr David Turner on mortgage advice and last but not least Mr Daniel Jones who followed through the transactions - very competent and valuable asset to Leaders, also Peter of the Hampshire branch with the emails and correspondence and quick response. Thank You Leaders Epsom... Honest, friendly, competent 5 stars company - Jon
UST · 19 June 2019
★★★★★ 5/5
GoogleIt's been a very long time since I've had to rent a property and I was a little apprehensive about how things would turn out. However, the expertise and experience of Eleanor at Leaders Estate agents Epsom ensured the whole process ended up a very straight forward one which allayed any fears I might have had. A great service gratefully received thank you.
Andy · 18 June 2020
★★★★★ 5/5
GoogleVery professional service for booking a flat viewing and swift response to both the offer and subsequent referencing.PositiveProfessionalism
Sneekyfluff · 25 August 2022
Agent replied · 17 June 2024
Dear Sneekyfluff,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleVery helpful & efficient, fully recommend the Epsom Branch
Gauntlett · 18 June 2023
Agent replied · 17 June 2024
Hi Gauntlett Boxing Club, we are very happy to have provided you with such a positive experience!
★★★★★ 5/5
GoogleReally easy to deal with. Ollie and Sophie have been really helpful and the move feels very smooth. Looking forward to move soon!PositiveResponsiveness, Professionalism
Chirag · 25 August 2021
Agent replied · 17 June 2024
Dear Chirag Mehta,
Thank you for the great review of our Leaders Estate Agents Epsom team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleLeaders were very helpful throughout the process of letting my flat. I would certainly use them again and recommend them to my friends and familyPositiveProfessionalism
Alex · 18 June 2021
Agent replied · 17 June 2024
Hello Alex Grima
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 4/5
GoogleOliver (Trainee Negotiator) was friendly, approachable and professional. Went out of his way to arrange a late evening viewing at very short notice.PositiveResponsiveness, Professionalism
Ade · 18 June 2021
Agent replied · 17 June 2024
Hi Ade Oyewumi, it's experiences like yours that really keep us motivated! We are sure Oliver will appreciate your comments and we are pleased that he was able to assist and be of service.
Thank you
Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
