Trusted Agent profile · Epsom
★★★★★
713 reviews across 2 platforms
2 Kings Shade Walk, The Ashley Centre, High Street, Epsom, KT19 8EB
Barnard Marcus's office in Epsom, at 2 Kings Shade Walk, is rated 3.1 out of 5 across 713 reviews on two platforms, including 216 Google reviews rated 4.6.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleRecently bought and sold through Barnard Marcus, Epsom. The whole team made sure everything went as smoothly as it could. James Ryan ran a very successful 'Open House'. Grace had a very good knowledge of the property I was buying and was able to answer my many questions at the second viewing. Carolyne Street and Carla England were very helpful and professional with the sales progression side. Thanks everyone!
4/5
TrustpilotA big thank you to the staff at Barnard…
A big thank you to the staff at Barnard & marcus in sutton.Also juile Liles our sales manager. We had some hipcups on the way but next week we get to move to our dream house .Took longer than expected but in a chain it can be very tricky .Julie was always polite and calm with us even when some times we were raging. Well done Juile. you did us well. Thanks to Alex Elliott, Georgia, Harvey and all the rest of the staff in the sutton office. We definitely recommend them.Thank you all very much from the start to the finish. Well done
5/5
TrustpilotA big thank you to James and his team Barnard Marcus Epsom
James came to our house for a free valuation. He was friendly, professional, answered all our questions and really on the ball. We knew straightaway that our house was in good hands. We were offered in excess of the asking price which was excellent. James and his team work hard for it. Unfortunately, due to an unforeseen circumstance, we could not go forward with the sale. Again, speaking with James was so easy and truly showed his professionalism even though the sale did not take place. Would highly recommend James and his team at Epsom branch.Jason
1/5
GoogleWe sold a house through them. When you get offers they prefer that person who uses their in-house broker service so they can make extra commission. Because of their greed you miss genuine good buyers. Once you have the offer you have to chase them like hell to get an update Had a very bad experience with James Ryan the branch manager. If you are advertising your property through these lot, ask them to provide the list of offers with all the details and you chose the buyer yourself instead they choose the wrong buyer for you who uses their broker service.
Thank you for sharing your comments, we are sorry you feel you have not had the great service we would normally expect. In order for us to look into this further please contact complianceresidential@sequencehome.co.uk
5/5
GoogleCarolyne was our mortgage broker and was excellent and helping us navigate the entire process. Always available and would respond to queries quickly. Would definitely recommend
Ben, thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotVery poor service from whetstone…
Very poor service from whetstone office. 2 sales that fell through with hardly any communication. I was doing all the chasing up.
5/5
GoogleCourtney is a real gem. Helped us finding a house we wanted to rent. Renting is a tough industry - letting advisors are not always viewed positively as they need to make the deals happen with demanding landlords and endless requests from tenants. Courtney is straight forward, has very good conscience, extremely communicative. If it was not for Courtney, we may not have had the deal done!
5/5
TrustpilotI had the pleasure to liaise with…
I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.
1/5
TrustpilotBarnard Marcus has been our letting…
Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account.
5/5
GoogleMatt Turk has been very helpful as was the team behind him. The purchase went through quickly and Dad is now the proud owner of his new property. Thanks!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
2/5
TrustpilotOverall I wouldn’t recommend
As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.
1/5
Trustpilot❌ Paid 12 months upfront, but faced undisclosed risks and an eviction notice I believe was retaliatory, Barnard Marcus failed to protect me as a tenant.
My experience has been extremely poor. Despite paying 12 months’ rent upfront plus a large deposit, I was not told crucial facts before signing, including the freehold setup, the controlling freeholders living upstairs, and the presence of a large dog, which later attacked me in the hallway, the only access to my flat. These are material facts that should have been disclosed.
5/5
GoogleA huge thank you to Barnard Marcus for helping me buy my first home! I registered my details with Ben who was extremely informative and offered me advice with carolyne who also arranged my mortgage! James Ryan was great dealing with solicitors and now I hold the keys to my own home. Highly recommend!
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!
5/5
GoogleHad a excellent experience, professional and friendly, I get anxiety but was reassured anytime I emailed, smooth friendly service, thank you! 😊 …
Thank you for your kind words! We are thrilled to hear about your excellent experience and how our team was able to provide professional and friendly service. Our goal is to make the process as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotWhen you try to buy your first property…
When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!
5/5
GoogleExcellent service and experience from all the team, especially James, Carolyne, Ben, Annabel and Chloe. The team was extremely responsive and made the whole process of buying our first house as smooth as possible. Carolyne dealt with our mortgage application and made the whole process so easy for us. She explained all steps in detail and was happy to answer all our questions along the way. We highly recommend Barnard Marcus Epsom. Liana & James
5/5
GoogleI bought a property and rented it out almost immediately, both through Barnard Marcus Epsom during the lockdown. With regards to the purchase, Ben was fantastic from the moment I called. He understood my requirements and recommended a property I had not previously considered which has turned out to be the best long term investment I could have made. The negotiating process was smooth and on the whole it was a pleasant transaction. As soon as the purchase was complete, Conna the Lettings Manager had the property up right away and was quick to book in viewings. In the end we managed to secure a tenant who paid full asking price and 12 months upfront. This was a fantastic achievement and the rental beat my expectations. Conna was always very quick and responsive with queries and has been a pleasure to deal with. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCourtney at Epsom has been really helpful and supportive.
Thanks Jeremy for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCourtney has been super helpful and efficient! Great service!!
Many thanks Paddy for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWhat can I say about Barnard Marcus?
From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all
5/5
TrustpilotKecia Sales Progression
Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.
5/5
TrustpilotPriscilla Mohanarajah-Mortgage Advisor
Priscilla Mohanarajah is an exceptional mortgage advisor who delivers. I was advised to use Priscilla, and so broke my rule of always seeking three quotes. I am glad I did break the rule because from the start of the finish of getting the mortgage offer Priscilla has shown a strong awareness of lender requirements, timescales and strong points. She is responsive, hardworking, and experienced. She also has extensive contacts - not just in property sales but in other sectors too. If you are seeking someone to source your mortgage for you, then I can happily recommend that you use Priscilla Mohanarajah. Mr C, Wimbledon
5/5
Trustpilot‘The Barnard Marcus sales team were…
‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.
5/5
GoogleTom and the team from the first contact acted professionally. They were always on hand to deal with any questions, however their approach to the sale was the best I have ever seen. I was particularly impressed with how they prepared the house for the sale, dealt with all the customers and they all delivered and followed through on their actions. The team are a credit to the company. I cannot recommend them enough to anybody who is considering selling their house.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's Epsom office has 713 reviews across two platforms: 216 on Google, 497 on Trustpilot (across the whole business).
Barnard Marcus Epsom is rated 3.1 out of 5 across all 713 reviews, and 4.6 out of 5 on Google from 216 reviews.
Barnard Marcus Epsom, 2 Kings Shade Walk, The Ashley Centre, High Street, Epsom, KT19 8EB.
