Barnard Marcus Epsom reviews

★★★★★ 1/5

Trustpilot

I instructed them to let my flat

I instructed them to let my flat. There were a few things that I was concerned about in terms of their professionalism but ignored it. However I got an offer for my flat from them and was told the references and comprehensive checks were coming. They came the night before the tenants were due to move in (despite me chasing constantly). They failed then affordability checks, and were not certainly not comprehensive but I was told that was what insurance was for. I withdrew and said I felt sorry for the tenants, and got told by Anton he “did not give a sh@t about the tenants” and him telling me how great he was . In addition, despite having my number they kept calling my partner rather than me… I complained and they completely did not answer my complaint in any way, shape or form. Finally, my partner got a call from someone who used to work in Anton’s branch to say she had moved as she could not work for him, and they got lots of complaints about him. Completely different to what they said in their response to me. I finally let my flat for more than they marketed it for and with great tenants. AVOID

Claire · 30 May 2023

★★★★★ 5/5

Google

Highly recommend Barnard Marcus. Nas, the negotiator was our key contact and he did an excellent job to get to close the sale. Thank you Barnard Marcus and Nas for helping us move to our dream home.

Sharath · 27 November 2025

★★★★★ 1/5

Trustpilot

Overall experience with Bernard Marcus has been disappointing and stressful.

Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are Incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.

Jb · 15 May 2023

★★★★★ 5/5

Trustpilot

I’d give 5 x 5 five stars if I could

The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.

CATHERINE · 26 September 2023

★★★★★ 1/5

Google

CANCELLED APPOINTMENTS - 20 Mins Notice My family and I were penciled in to view 2 apartments. They were for my elderly family members to view. We planned ahead and rescheduled to allow extra time for our elderly family members to arrive and view. To cancel 20mins and at very short notice was really poor. No valid reason given. We wouldn't use them again.

S · 27 January 2025

★★★★★ 5/5

Google

We had an excellent experience with the Barnard Marcus Epsom team. They were attentive, professional, and guided us smoothly through the process of acquiring our latest property. Their support made the whole experience seamless, highly recommended!

Kyla · 16 November 2025

★★★★★ 1/5

Google

Wouldn’t recommend this agent, took me such a long time to get a viewing for a property, when I finally did. This younger guy turns up late, unapologetic, barely greets anyone and just tells us to look around. Despite this we still loved the property so we ignored or that! So we put an offer forward to which he said someone else interested but if you’re interested give the office a call. Ignoring that! I still tried calling and no luck. Ended finding something better with the personal agent! Would recommend them more. Shocking.

Maury · 13 April 2024

★★★★★ 5/5

Google

Chloe is lovely showing me around the house in Epsom very polite.

Sam · 18 February 2025

★★★★★ 1/5

Trustpilot

8 weeks is apparently a 'slight' delay

We reported heavy mould build up in our bedroom walls at the start of December. Samantha Patterson emailed us on the 8th December 2022 to ask us for more photos of the mould. We replied on the same day.We emailed again on the 6th January 2023 with updated photos of the mould as it was getting worse but still no reply. Emailed again on 22nd January 2023 for an update but got no reply.Finally got a reply today (24th January 2023) from Samantha apologising for the 'slight' delay. "I am been waiting for a response form the managing agents of the building who should investigate the possible leak. As I have not yet received a response, I am going back to your landlord to suggest next steps to try and get things moving and resolved."1) 8 weeks since last contact is not a slight delay. 2) There is a leak. it's not the first time we reported this. The managing agents of the building knows this and so does the landlord.3) Why does it take 6 weeks (minus 2 weeks for the festive period) of non contact from the managing agents before informing the landlord?

K · 24 January 2023

★★★★★ 5/5

Google

Very happy with the staff at Barnard Marcus, extremely professional and hardworking Would highly recommend their services

Mark · 13 April 2026

★★★★★ 1/5

Trustpilot

Letting agents are liars

Their letting agents are liars, they lied about the cleaning services and other fixations before move in, they kept pushing for deposits. They delayed all the documentation until the last minute, when I got the key and went to the apartment it stinked, it was dirty and windows were full of mold. Beaware of the letting agent in their finchley branches.

Khurram · 30 December 2025

★★★★★ 5/5

Google

Carolyne was amazing and took care of absolutely everything, remaining impartial even though I was with another estate agent and always sought the best deals regardless.. thank you so much Carolyne .. excellent job

Lee · 14 January 2024

★★★★★ 5/5

Trustpilot

Wonderful experience with Alan

I had a fantastic experience working with Alan throughout the purchase of my flat. After almost a full year of searching for a property, dealing with many different agencies and unfortunately going through several unsuccessful situations, it was such a relief to finally work with someone as supportive and collaborative as Alan.

Irene · 11 March 2026

★★★★★ 5/5

Trustpilot

Very good buying experience

The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!

Célia · 9 December 2022

★★★★★ 1/5

Trustpilot

Evil company

Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.

Blyn · 14 November 2022

★★★★★ 1/5

Trustpilot

Greasy, useless estate agents. Big fans of conditional selling. Avoid.

Greasy, useless estate agents. Pressured me multiple times into only being able to buy a property through them if I would use their mortgage brokerage service ~ barely hiding behind the fact this is illegal conditional selling. Surprise surprise: said service is hugely overpriced (circa. £900, where this can be done for free - although they'll get very upset with you for doing so). Multiple attempts to upsell insurance products.

Customer · 13 September 2025

★★★★★ 5/5

Trustpilot

Feedback for Amirah Nawaz Barnard Marcus Hayes

I am writing this review as feedback for Amirah Nawaz mortgage consultant from Barnard Barcus Hayes. She is amazing and professional, offering me great advices, very patient, giving me support and explanation to make me comfortable with my decision. She checked on me weekly, helping me with my searches witch I appreciate a lot . I feel like knowing her for very long time. Very knowledgeable, she find the best deal for me. I couldn't find a better one. I recommended Amirah to everyone at my working place 😊. Thank you for your excellent service , deeply grateful 🙏. Catalina Nedelcu

Catalina · 17 August 2022

★★★★★ 5/5

Trustpilot

Top service

Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend

Kyra · 7 October 2024

★★★★★ 1/5

Trustpilot

Barnard Marcus Tried to Bully Me Out of My Tenancy!

If you are thinking of renting through Barnard Marcus, read this review very carefully. Everything in this review is 100% factual. Nothing is exaggerated or made up. I still have all of the written communication, emails and messages to support everything I am saying.

Dexter · 18 April 2026

★★★★★ 5/5

Google

James came to our house for a free valuation. He was friendly, professional, answered all our questions and really on the ball. We knew straightaway that our house was in good hands. We were offered in excess of the asking price which was excellent. James and his team work hard for it. Unfortunately, due to an unforeseen circumstance, we could not go forward with the sale. Again, speaking with James was so easy and truly showed his professionalism even though the sale did not take place. Would highly recommend James and his team at Epsom branch. Jason

Gepard169 · 13 June 2022

★★★★★ 5/5

Google

Carolyne has been fantastic! We've been through the buying process twice now (we got one closed but the vendor decided to retire the property days before contract exchange). Carolyne was helping us with the mortgage application, she went above and beyond by making sure we've got the best deal we could get and being available for late calls, super responsive at all times, trusty and clear through the entire process. While we have not get the house yet Carolyne already got me 2 mortgage offers and hopefully this time we will go through contract exchange soon. I couldn't be happier to have Carolyne working with us as our broker, I 100% recommend her if you are looking for the best broker ever :-).

Daniel · 13 June 2022

★★★★★ 1/5

Trustpilot

Just not nice to deal with

Just not nice to deal with, everything’s hidden, can’t get a straight answer to what commissions are, got told to look on website which makes it even harder to find, why do WH Brown use these crooks, like dealing in the 70s, and no policing

Big · 28 March 2026

★★★★★ 1/5

Google

Had to chase this team for over a month to get our tenancy deposit back. Consistently promised resolution or a callback only to leave us waiting, ignored calls or pretended to not be in office only to answer on no caller id. Turns out that after the month of waiting the accounts department weren't even aware of our details. If you are waiting on a deposit from them don't expect it to arrive any time soon! Shockingly unprofessional.

Tom · 15 December 2023

★★★★★ 1/5

Trustpilot

AVOID OR PAY THE PRICE

A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned

Julian · 29 October 2025