Barnard Marcus reviews

★★★★★ 5/5

Google

Epsom Barnard Marcus is the best estate agent we ever had. They really help us a lot with the buying and selling of our property. Ben ,Matt, Carolyne and the team are the best. We are really grateful of the help and support throughout the purchase. We really appreciate a lot. Thank you very much. You are all the best. We really recommend this estate agent.

Rachel · 16 September 2023

★★★★★ 1/5

Trustpilot

Very disappointing customer service

Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot.

Binita · 20 August 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!

Lorna · 13 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!

Anonymous · 28 January 2026

★★★★★ 4/5

Trustpilot

Meeting Megan from the Epsom branch.

I was told I had to move out of my rental in May and felt anxious at the thought of finding something suitable. I had the pleasure of meeting Megan from the Epsom branch. Megan has gone above and beyond to help me. She always kept in touch, she has been reassuring and always approachable and professional. When she went on holiday, she put me in contact with her colleague Courtney as prior to her going away, I saw a property advertised that I really wanted. Megan made sure that everything was in place before she went away and took time out of her day on holiday to touch base with her colleague about this property. Thank you so much Megan!

Katherine · 7 May 2024

★★★★★ 5/5

Google

Courtney has been excellent - highly contactable and communicative, friendly and approachable. From myself first contacting about a letting property to a tenancy agreement being signed was 6 days - really quick and efficient: would 100% recommend her and the lettings team!

Isobel · 5 August 2024

★★★★★ 1/5

Google

Total incompetence. Thankfully I had a good landlord who has helped resolve issues Emails go unanswered as do phone calls until they want something They messed up initial payment amount, now I’m still waiting on agreed deposit return and they tell me another ten days, because they cannot count and have arrears somewhere that make no sense, no idea how they pass audit. Even for an estate agent they are bad

A · 16 April 2025

★★★★★ 5/5

Trustpilot

Hi all first of all want to thank you…

Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .

Jose · 16 July 2026

★★★★★ 1/5

Google

Very upset about the communication and the way Barnard Marcus treat us even after moveing into a new flat. "you or one of the proposed tenants have not passed the ‘right to rent’ checks that the Landlord is obliged to conduct under the Immigration Act 2014. In short, this means that someone who was intending to live in the property does not have the appropriate permissions to rent a property in this country" aparently a error of the agency, caused fear and a night with no sleep. We will never recommend this agency or use them again, not even a sorry from James.

Christian · 13 June 2020

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 5/5

Google

I had a very good experience with Barnard Marcus when renting a property. The process was fast, efficient, and smooth from start to finish. The team was very helpful throughout, and our agent, Charlie Sharpe, was absolutely fantastic, professional, friendly, and always quick to respond. Highly recommend!

Farzeen · 16 November 2025

★★★★★ 1/5

Trustpilot

Unable to trust

I don't feel any trust on them according to my experience to invite them for our property's valuation. SWANS Estate Agents advertised our property with asking price of £225,000. Then Alpha Residential Estate Agents advertised our property with offers over £195,000. They even found me a buyer with offer of £185,000. But I refused the offer because our purchase price was £190,000 on 31-Mar-2021. ------------- But Barnard Marcus advised for asking price of £180,000. {I think that It's because another company called AMG Ltd (our mortgage lender's assets management company) was in contact with Barnard Marcus about our property. Barnard Marcus' agent told me about AMG Ltd works for those who can't pay mortgage repayments.}

MUHAMMAD · 7 November 2025

★★★★★ 5/5

Google

Chloe was extraordinarily helpful and communicative when properties came available, and when she arranged viewings. She kept the process moving and made it easy. Would highly recommend her as your agent.

Angela · 19 October 2024

★★★★★ 1/5

Trustpilot

Horrible experience with Callum

Inquired about a property which we wanted to buy in cash. Had the misfortune of speaking to a very rude Callum. Conversation went like this:We: Interested in purchasing this property on cash. Can we view it. Callum: No. We: Umm, ok, could we atleast see a video?Callum: No. We: How are you proposing to sell this without us being able to see it?Very rude abrupt responses. This really isn't how you sell properties. I would never ask them to sell mine.

AV · 1 December 2023

★★★★★ 5/5

Google

My partner and I viewed around 20 properties with Nas, who was a reassuring and calming presence at all times. We really felt that he listened to our priorities when it came to finding a property - as first time buyers we very much appreciated this! We have successfully purchased our first home as a result of his determination to find the right fit for us.

Melisa · 15 March 2025

★★★★★ 1/5

Trustpilot

I would not recommend anyone to use…

I would not recommend anyone to use them. I bought property through them and I lost of lot of money. Its partly my mistake as I didn't know its possible to sell property without person who sells the property not being the owner of the property. They lied to me that person is in the process of the registration and it will take few months. The true was something else. It took me 11 months to register that property with massive Council Tax bill for empty property as well as heroin squatters being inside for 6 months.Two weeks is very short of period to check all tricks that they use to get you into trouble and unsolvable problems. You have to have very experienced solicitors who can read their selling contract special conditions which are usually on written on 20 pages adding all sort of hidden cost on top of the auction price. I paid 8k plus buyers solicitors fee. Mind you they have their own solicitors company who writes this kind od special conditions and "Clients" who they selling for. As I said if you don't have big experience with Bernard Marcus Auctions sale methods don't bother to go there and bid for the properties as you can make costly mistake regret it big time. There are not good deals there for anyone...

Aleksandar · 1 October 2025

★★★★★ 1/5

Trustpilot

ANDREJA KMETOVIC IS EXTREMELY RUDE AND…

ANDREJA KMETOVIC IS EXTREMELY RUDE AND VERY UNPROFESSIONAL AND VERY UNHELPFUL. HE IS A LIAR AND A CHEAT. HE IS ABSOLUTELY DISGUSTING. HE NEEDS TO LEARN HOW TO RESPECT PEOPLE. AND TREAT CLIENTS WITH RESPECT!!!The breakdown in communication happened from you, not us. You spoke to my partner about moving up the start of tenancy date to which you said you will let her know after presenting the offer to the landlord. You failed to do that. The dates were the issue here and you failed to notify either one of us that the landlord wanted to proceed with the originally given dates.I really don't appreciate how you have spoken to both of us. According to Victor, I never even spoke to you, which is false. You used the word negotiation on the phone to my partner. This means you should have come back to us and informed us of the dates being the ones given in the offer letter. At no point did Victor also say on Saturday that the holding deposit will be taken away immediately without any consent being given. You both do not seem to understand how to communicate with clients. You cutting the call on my fiancée is unacceptable. You raised your voice first. Victor saying that me and my partner are together means we are one is wrong. It is not my bank account and I am not authorised to make a payment on her behalf. It is illegal. If she did not pick up the phone, you had a responsibility to wait or at least email her, get her consent, then make the charge. Victor saying that this is now how you work as agents is shocking. You do not inform your clients before taking payment? How is that an acceptable business practice?You are saying you took the holding deposit after the landlord confirmed. At what point did you confirm this with either one of us? Victor said that he rang me and I gave him the go ahead. This never happened. It is you two who are messing up facts and diving deeper into miscommunication. Victor said you dropped my partner an email to confirm. This never happened. No email was sent. Before accusing us of falsifying facts, you both need to clarify your stories first and speak to prospective clients properly. You operate in a crowded business market. There is plenty of competition out there so why do you speak to genuinely interested people in this demeaning way?This tenancy is not going forward purely due to the miscommunication, lies, and making up of facts mostly due to you, Andreja. As my partner said, you took the money from her account without any consent or information, this money needs to be returned urgently. This has to happen as you both left us in the dark and did not communicate when you clearly needed to.Refund my money as soon as possible otherwise I will be taking legal action.

Reyman · 5 September 2023

★★★★★ 5/5

Google

Especially Courtney was so lovely through the viewing, Offer and transaction. She answered all questions into details. The house got through them is Amazing, I will always recommend Barnard Marcus Estate Agents anytime anyday 👍👍👍 …

Aduola · 13 May 2024

★★★★★ 5/5

Google

Had a lovely experience with Barnard Marcus especially with Izzie who tailored my needs accurately which resulted in me buying the property of my dreams. I am very happy and would recommend them wholeheartedly.

Jo · 16 January 2026

★★★★★ 5/5

Google

Thanks to Barnard Marcus for their support on my buying journey. On the mortgage side, Carolyne was very impresive. I highly recommend working with her. She was very helpful, kind and quick. Thanks again to all the team.

Okan · 14 March 2024

★★★★★ 5/5

Google

We were interested in buying a house offered through Barnard Marcus and put our house on the market through them. In the end we decided to stay put but I can say that the team at Barnard Marcus, Epsom, acted swiftly and got many viewings arranged quickly. Our house looked great in their marketing materials. Ben kept in touch and his analyses of offers and the chain situation seemed reasonable throughout. Our reasons for stopping had nothing to do with Barnard Marcus.

Matthew · 13 June 2023

★★★★★ 5/5

Google

Our sale was certainly a challenge with a buyer pulling out right at the last minute ! However the team at Epsom turned it around and delivered. James Ryan was true to his word and when things looked very bad to us he was there and found another buyer within days! Our sales progressor Carla England was absolutely fantastic. Friendly, positive and professional. Carla's knowledge of the industry and quick responses to any issues arising was remarkable. The whole team James, Matt, Ben, Grace, Carolyn and of course Carla proved to be invaluable to us. Thank you all

Matt · 13 June 2023

★★★★★ 1/5

Trustpilot

Unprofessional conduct and disregard

Erected a 'for sale' sign on a private residential building in a spot clearly marked 'so estate agent signs' within private property boundary. Repeatedly asked by management company to take down the sign and lied they would. Complete disregard and respect for residential rules for business gains and brand advertising.

NA · 8 May 2026