Trusted Agent profile · Epsom
★★★★★
752 reviews across 2 platforms
2 Kings Shade Walk, The Ashley Centre, High Street, Epsom, KT19 8EB
Barnard Marcus's office in Epsom, at 2 Kings Shade Walk, is rated 3.2 out of 5 across 752 reviews on two platforms, including 255 Google reviews rated 4.6.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleCarolyne was our mortgage broker and was excellent and helping us navigate the entire process. Always available and would respond to queries quickly. Would definitely recommend
Ben, thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleCourtney is a real gem. Helped us finding a house we wanted to rent. Renting is a tough industry - letting advisors are not always viewed positively as they need to make the deals happen with demanding landlords and endless requests from tenants. Courtney is straight forward, has very good conscience, extremely communicative. If it was not for Courtney, we may not have had the deal done!
5/5
TrustpilotI had the pleasure to liaise with…
I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.
5/5
GoogleMatt Turk has been very helpful as was the team behind him. The purchase went through quickly and Dad is now the proud owner of his new property. Thanks!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
2/5
TrustpilotOverall I wouldn’t recommend
As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.
5/5
GoogleA huge thank you to Barnard Marcus for helping me buy my first home! I registered my details with Ben who was extremely informative and offered me advice with carolyne who also arranged my mortgage! James Ryan was great dealing with solicitors and now I hold the keys to my own home. Highly recommend!
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!
1/5
Trustpilot❌ Paid 12 months upfront, but faced undisclosed risks and an eviction notice I believe was retaliatory, Barnard Marcus failed to protect me as a tenant.
My experience has been extremely poor. Despite paying 12 months’ rent upfront plus a large deposit, I was not told crucial facts before signing, including the freehold setup, the controlling freeholders living upstairs, and the presence of a large dog, which later attacked me in the hallway, the only access to my flat. These are material facts that should have been disclosed.
5/5
GoogleHad a excellent experience, professional and friendly, I get anxiety but was reassured anytime I emailed, smooth friendly service, thank you! 😊 …
Thank you for your kind words! We are thrilled to hear about your excellent experience and how our team was able to provide professional and friendly service. Our goal is to make the process as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotWhen you try to buy your first property…
When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!
5/5
GoogleExcellent service and experience from all the team, especially James, Carolyne, Ben, Annabel and Chloe. The team was extremely responsive and made the whole process of buying our first house as smooth as possible. Carolyne dealt with our mortgage application and made the whole process so easy for us. She explained all steps in detail and was happy to answer all our questions along the way. We highly recommend Barnard Marcus Epsom. Liana & James
5/5
GoogleI bought a property and rented it out almost immediately, both through Barnard Marcus Epsom during the lockdown. With regards to the purchase, Ben was fantastic from the moment I called. He understood my requirements and recommended a property I had not previously considered which has turned out to be the best long term investment I could have made. The negotiating process was smooth and on the whole it was a pleasant transaction. As soon as the purchase was complete, Conna the Lettings Manager had the property up right away and was quick to book in viewings. In the end we managed to secure a tenant who paid full asking price and 12 months upfront. This was a fantastic achievement and the rental beat my expectations. Conna was always very quick and responsive with queries and has been a pleasure to deal with. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCourtney at Epsom has been really helpful and supportive.
Thanks Jeremy for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCourtney has been super helpful and efficient! Great service!!
Many thanks Paddy for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWhat can I say about Barnard Marcus?
From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all
5/5
TrustpilotKecia Sales Progression
Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.
5/5
TrustpilotPriscilla Mohanarajah-Mortgage Advisor
Priscilla Mohanarajah is an exceptional mortgage advisor who delivers. I was advised to use Priscilla, and so broke my rule of always seeking three quotes. I am glad I did break the rule because from the start of the finish of getting the mortgage offer Priscilla has shown a strong awareness of lender requirements, timescales and strong points. She is responsive, hardworking, and experienced. She also has extensive contacts - not just in property sales but in other sectors too. If you are seeking someone to source your mortgage for you, then I can happily recommend that you use Priscilla Mohanarajah. Mr C, Wimbledon
5/5
Trustpilot‘The Barnard Marcus sales team were…
‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.
5/5
GoogleTom and the team from the first contact acted professionally. They were always on hand to deal with any questions, however their approach to the sale was the best I have ever seen. I was particularly impressed with how they prepared the house for the sale, dealt with all the customers and they all delivered and followed through on their actions. The team are a credit to the company. I cannot recommend them enough to anybody who is considering selling their house.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOutstanding. We recently purchased our house through Barnard Marcus Epsom, who were the agents for the Seller and they were excellent start to finish. Ben, the selling agent was incredible - professional, knowledgable and super helpful. James and the team behind the scenes worked tirelessly throughout from offer to exchange - not just supporting us on the purchase but also ensuring the entire chain were progressing. I cannot recommend this team highly enough - when we eventually come to sell Barnard Marcus Epsom are the only people I want selling my home.PositiveProfessionalism
5/5
TrustpilotPositive experience
I have read all the bad reviews but have to say that this was not my experience. From the first viewing to the final exchange of contract, Jake was always helpful and friendly. Was always available, answered all my questions and dealt smoothly with any hiccups. I am very happy in my new home
5/5
TrustpilotI can't rate highly enough!
I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍
1/5
TrustpilotBad service from 2019 to 2021
From 2019:I had a terrible experience with this office.We found a beautiful flat that we ended up letting but the process was terrible.Kirsty was our "agent" but she pretty much ignore us the entire time.She was over an hour late to the viewing, no email, no phonecall, nothing. We were able to see the flat because the tenant at the time was nice enough to let us in. He also complain to us about her tendency to be late and never inform the visitors or himself.After we decided to get the flat, we went through a very difficult process because of lack of comunication. We didnt receive any information or support during this time, we ended up having to expend aditional money on the move because we had to organize the entire thing last minute. (We were pretty much told the day befoee we had to move and this was after weeks of ignored phonecalls and emails)All our emails requesting information and help were ignored, our calls were ignore too and the few times she answer her tone and treatment was rather rude.Even asking for a small change in our contract has been a difficult process!! Emails are totally ignore, i had to call four times to try to get someone on the phone just to be told to leave my information for them to call back (they did not)Basically, great properties but be prepare for a horrible costumer experience and indeference to any type of comunication or questions.Joshua was really nice and helpful though, sadly he wasnt the one helping us directly.For 2021:Its been over a year since the issue above and I am sad to say the one star still applies.We have a wonderful property and a great landlord but I am baffle by the lack of professionalism and support from banard Marcus, at least from the tenant side.Since November I have been chasing them to make an amendment to my contract. Kirsty avoided my emails and calls the same way she did last year so after a month I had to pretty much beg to be given someone else to help me take care of this.Joshua was very nice and polite and connect me with the person who should amend the contract, it’s been weeks and still nothing though. I was told that the contract was sent to the landlord but this doesn’t seams to be true and he says he didn’t received anything.I just lost a family member due to the pandemic, I just want to focus on my family but I can’t because the banard marcus team simple seems to refuse to fulfil their commitment and help fix something they should have done back in November when I first contact them.
1/5
TrustpilotTerrible service
Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.
1/5
Trustpilotvery bad and unethical estate agent
If I can get a zero start, I will raise them. What I can say that is a very bad and unethical estate agent. As a customer to buy an auction, they advertised the property on behalf of their client 365 Asset Management was freehold but it turned out it is a very long leasehold. I still got a paper what they advitersed on their website. As a result, I have to pay rent and service charges and many problems surrounding this lease, causing me exceptional circumstances.I complaint to the Property Ombudsman and at least my matter and concerns have heard. Stay away this agent at all costs and do not go to their auction because they are a real cheating agent.
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