Trusted Agent profile · Epsom
★★★★★
713 reviews across 2 platforms
2 Kings Shade Walk, The Ashley Centre, High Street, Epsom, KT19 8EB
Barnard Marcus's office in Epsom, at 2 Kings Shade Walk, is rated 3.1 out of 5 across 713 reviews on two platforms, including 216 Google reviews rated 4.6.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
1/5
TrustpilotHappy New Home …. NOT!!!
We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!
5/5
GoogleI recently sold my flat with Barnard Marcus in Epsom . I had a very smooth and positive experience . All of the team were extremely helpful especially Carla and Caroline . I would highly recommend this estate agents .
5/5
GoogleA huge thank you to James Ryan and his great sales team at Barnard Marcus! After struggling to sell my flat with a local estate agent - I was recommended Barnard Marcus by a friend and found their service to be very good. Communication was always top notch and the team were always helpful - I’d certainly use them again!
5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
5/5
GoogleI had a viewing with Chloe for rentals and she was great she showed me all around the property and very pleasant. Very professional.
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from Chloe I want on a viewing with her and she was amazing. I would recommend Barnard marcus in Epsom to anyone
Thank you Vanessa for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
1/5
TrustpilotBarnard Marcus Flat Management
I am a landlord who pays a not insignificant amount of money to Barnard Marcus so that my flat can be managed in my absence. I have to say, it is rare that you encounter this level of incompetence. They left my tenants with no heating for over a week even though I had outlined what needed to be done to resolve the issue. They do not read, or at least read but do not understand simple emails that are sent to them and are generally acopic.Cannot wait for the contract to be up so that I can get rid of them. Avoid at all costs.
5/5
GoogleJoe was an absolute star helping us view properties this week. We are new to the area so not only was his knowledge on the properties we viewed top notch, but he really helped us with Epsom too.
1/5
TrustpilotWon't stop calling me
I have received multiple calls about a property that is nothing to do with me, and while I have asked them to delete my data from their system, they clearly have not as the calls keep coming. Very frustrating.
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
GoogleWe would like to thank Barnard Marcus, but especially Dean for letting our property. Due to our other work commitments we weren’t always as quick as we should be in dealing with queries but Dean behind the scenes worked efficiently with both parties to agree a tenancy and for this I will give 5 stars. Thank you once again Dean.
5/5
GoogleWe had an excellent service from the staff at Barnard Marcus Epsom! We dealt with Matt, who was very polite, honest and very knowledgeable on the area and the properties we viewed! We would highly recommend!
5/5
GoogleI had very pleasant experience with Bernard Marcus letting agents Courtney beach and Conna, they are very nice and understanding our requirement and helped for our new home move more comfortably, we strongly recommend this company and agents for your new move. Many thanks
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
5/5
GoogleJames Ryan and his team have been brilliant. Tom in sales and Connor in lettings were also great in getting our BTL property secured. They came back to questions quickly which in a time sensitive transaction is critical. They gave excellent advice and I would not hesitate to recommend them.PositiveResponsiveness, Professionalism
5/5
GoogleSold a house recently with Barnard Marcus the Team were fantastic Dan, Matt and Carla the progressions manager all very helpful. Thanks for such a quick sale.
Thank you for taking the time to leave us this amazing 5* review Tim. Kind regards Lucy, Customer Relations.
1/5
TrustpilotDon't buy from their Auction business !!!
I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!
5/5
TrustpilotI have recently worked with Toni at…
I have recently worked with Toni at Bernard Marcus who was dealing with our clients purchase property. I was extremely impressed with the way she dealt with the matter and the tight deadlines we all had. Would be happy to work with her again.
1/5
TrustpilotTrespassing Agents
I have been marketing a flat for rent with Barnard Marcus Earls Court. The early stages of the marketing were unimpressive given how busy the market is, but when I threatened to move to another agency, they upped their game and tenants were found. In preparation for this we made sure it was cleaned from top to bottom and we exited the flat having closed all internal doors, switched off all lights and double locked. 24 hours later I needed to place an information booklet into the property in advance of the arrival of the tenants, only to find that the front door was no longer double locked, the property had been used for some sort of 'entertaining' - the furniture had been sat on, there were champagne glasses in the sink, the bathroom had been used, the doors to every room were open and the TV had been watched as the remote control was not in the holder where I had left it. The only possible conclusion was that someone from Barnard Marcus, knowing the flat was empty and being in possession of a set of keys took it upon themselves to trespass into a now rental agreed property which was off market and make use of it in the few days between completion and move-in. They are strenuously denying it and trying to place the blame on us, or the previous tenants... but its absolutely clear that someone from that branch has behaved appallingly - and indeed illegally. The service throughout has not been particularly stellar but their response to this situation has been total denial and trying to place blame elsewhere.
1/5
TrustpilotBarnard Marcus
Barnard Marcus - WallingtonI had a viewing in Coulsdon with Barnard Marcus and subsequently put a price in with an offer. Days had passed since the viewing and I found myself chasing the estate agent for updates.I was promised call backs I was never to receive, I then looked online again at the listing to see it had been marked as "let agreed" on rightmove. I find it highly unprofessional that this would be publicly updated online for all to see without firstly giving a courtesy call to the other offeror's to advise it has been agreed elsewhere.I have since asked the company to remove me from their systems and I shan't be using their services again.
5/5
GoogleI was looking for a 2 bed flat and Bernard Marcus and in particular Damien was excellent and recommended the perfect flat for me, I’ve never done this before and he answer all my questions which were a lot and made me feel comfortable, I’m in the flat now and super happy Thanks Damien
5/5
GoogleAbsolutely amazing experience with all staff especially Courtney, she is very helpful and friendly and answers any questions that we have! Couldn’t think of a better place or person to be dealing with.
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