Trusted Agent profile · Epsom
★★★★★
713 reviews across 2 platforms
2 Kings Shade Walk, The Ashley Centre, High Street, Epsom, KT19 8EB
Barnard Marcus's office in Epsom, at 2 Kings Shade Walk, is rated 3.1 out of 5 across 713 reviews on two platforms, including 216 Google reviews rated 4.6.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
1/5
TrustpilotUseless and bad service.
I advertised my property for sale, it didn't sell, which is fine, however after months of requesting to remove the property off the market it is still there. I have emailed on a number of times and no response. Absolutely useless and very disappointing as I was planing to place the property on the market with them again next year, but now there is no way I would do that.
1/5
TrustpilotReady to go to court as a result of…
Ready to go to court as a result of Barnard Marcus auction where I bid on a property and seller didn't have the right to sell. They don't do due diligence on their sellers so now in a position I've paid £20k deposit with an agreed completion date where the seller can't even complete - thanks Barnard Marcus for doing your due diligence (there is a regulator in your line of biz and will be in touch with them) Liz George
5/5
GoogleCourtney was very helpful during the process. From the enquiry, to the viewing, up to the end, she was very accommodating. She answers all my queries right away. The transaction was very seamless. No hassle or stress on my end! More powers to you and to your team!
5/5
TrustpilotMax Harffey was absolutely brilliant…
Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.
5/5
GoogleA massive thank you to James Ryan - I was on the market with another estate agent and struggling to sell. James and his team offered great advice and support with my move. Highly recommend them!
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
1/5
TrustpilotI will never deal with this…
I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.
1/5
TrustpilotTerrible
Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.
1/5
TrustpilotThe whole point of an auction is the…
The whole point of an auction is the uncertain gamble of a bargain. I watched today for one hour and only half of the property’s where sold. The winning bidder had apparently not reached the target of what the seller wanted. The place I looked out for had a guide price of £130000.the winning bid of £170000 was apparently not enough, with no mention beforehand of any reserve.when i asked why putting in that case such low guide price i was told it was to encourage Interest.I can see why some people want a minimum price but then have the guts to tell us before.If this way of doing auctions isn’t challenged,in no time the vast majority will be like this?I can see how the auctioneers tell their clients;Put it in the auction,lots of people will look at it.and if you don’t get what you want,then we won’t sell to the bidder.
4/5
GoogleBen was our agent trying to find us our first home. If I'm really honest, sadly we didn't find a property with Ben, because he was by far the best agent we had interactions with. Not sure if he's representative of Barnard Marcus in general, but certainly would recommend him based on his help. Maybe next time...!
1/5
TrustpilotA cheating and dangerous auction agent
A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.
1/5
TrustpilotCheck-out report was ridiculous
Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.
5/5
GoogleGreat service from the team at Barnard Marcus for the sale of my property. They quickly generated a good number of quality viewings. Secured a sound buyer and the transaction was completed exceptionally quickly. They were competent and professional throughout the entire process. They have good knowledge of the local market. Highly recommend.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI used Barnard Marcus Redhill to sell a…
I used Barnard Marcus Redhill to sell a flat via the ‘I am sold’ auction site. BM initially got the lease period incorrect and even though they were told they still went to the market with this incorrect information . Throughout the auction process there was a disconnect with BM and I am sold auction house. I was advised that I should be chasing I am sold to see whether people who were interested had made contact. Very difficult to get hold of I am sold. We were then advised to reduce the asking price and the reserve which we did . We eventually held an auction but there were no bidders . We withdraw from the market and sacked I am sold and BM . They still continue to market my flat at the wrong price even though the auction period has lapsed and they have been dismissed. Do not use BM and I am sold, is my advice .
1/5
TrustpilotConditional selling of mortgages
This company forces you to use their mortgage brokers service no matter what! More often than not they cant beat the deal you have and if you disagree with them they force you out! Please make sure you report them to trading standards as they have been getting away with it for years and enough is enough. I worked for them and could not believe what I experienced. I am in the process of speaking with Trading Standards and hopefully it looks like they are going to be investigated again. If we keep doing it eventually they will be fined or worse told to cease trading now that would be great!!
5/5
GoogleOur sales progressor Carla has been absolutely amazing. She's always super helpful and responsive and has helped get this sale moving by proactively chasing responses and outstanding enquires. Carolyne our mortgage advisor has also been brilliant. Also quick to respond and incredibly helpful and knowledgeable.
5/5
GoogleBen and Matt were extremally helpful, great advice and very attentive!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDan and Mat have been extremely professional from the get go and we are very pleased with the service provided. The valuation was honest and realistic and viewings for our property have been conducted with respect and a pro active approach. Highly recommend Barnard Marcus.
Thank you for your amazing recommendation and 5* review Natalie Robertson. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe professionalism and service provided by Conna and Courtney made my first moving in experience so easy. They were both always so polite, responsive and were more than happy to help me with any enquiries I had. I would absolutely recommend to anyone!
5/5
TrustpilotA very big thank you to Marina Nguyen and her staff at Barnard Marcus.
Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran
5/5
TrustpilotThey understand what is important to you
This branch has friendly also professional staff, that from day one were very helpful when I contacted them. My agent was Millie and she is a diamond. She listened to what I wanted, explained the process through to completion, also provided me with options to help me make an informed decision. I cannot thank her enough. So I am extremely happy to recommend this company, especially the staff at this branch, who I found to be knowledgeable, polite and prepared to go that extra mile.
5/5
TrustpilotWintana has been fantastic and very…
Wintana has been fantastic and very helpful with my property search! This was my first time purchasing a flat and she was very informative and knowledgeable about the property and explained whole purchasing process with great patience. I will definitely return back to the sales team when I want to sell my property. I highly recommend!
5/5
GoogleEpsom branch have been helpful from the beginning to try and secure us what we were after. James and Ben and the team have been very attentive and communicated updates efficiently on both a sale and a purchase. Couldn’t recommend them enough.
1/5
TrustpilotLack of respect with tenant
I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.
5/5
TrustpilotAlex Harrison Knox was excellent!
Alex Harrison Knox was excellent!Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.5 star service and would highly recommend!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
