Trusted Agent profile · Epsom
★★★★★
753 reviews across 2 platforms
2 Kings Shade Walk, The Ashley Centre, High Street, Epsom, KT19 8EB
Barnard Marcus's office in Epsom, at 2 Kings Shade Walk, is rated 3.2 out of 5 across 753 reviews on two platforms, including 255 Google reviews rated 4.6.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
GoogleWe would like to thank Barnard Marcus, but especially Dean for letting our property. Due to our other work commitments we weren’t always as quick as we should be in dealing with queries but Dean behind the scenes worked efficiently with both parties to agree a tenancy and for this I will give 5 stars. Thank you once again Dean.
5/5
GoogleWe had an excellent service from the staff at Barnard Marcus Epsom! We dealt with Matt, who was very polite, honest and very knowledgeable on the area and the properties we viewed! We would highly recommend!
5/5
GoogleI had very pleasant experience with Bernard Marcus letting agents Courtney beach and Conna, they are very nice and understanding our requirement and helped for our new home move more comfortably, we strongly recommend this company and agents for your new move. Many thanks
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
5/5
GoogleJames Ryan and his team have been brilliant. Tom in sales and Connor in lettings were also great in getting our BTL property secured. They came back to questions quickly which in a time sensitive transaction is critical. They gave excellent advice and I would not hesitate to recommend them.PositiveResponsiveness, Professionalism
1/5
TrustpilotDon't buy from their Auction business !!!
I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!
5/5
GoogleSold a house recently with Barnard Marcus the Team were fantastic Dan, Matt and Carla the progressions manager all very helpful. Thanks for such a quick sale.
Thank you for taking the time to leave us this amazing 5* review Tim. Kind regards Lucy, Customer Relations.
5/5
TrustpilotI have recently worked with Toni at…
I have recently worked with Toni at Bernard Marcus who was dealing with our clients purchase property. I was extremely impressed with the way she dealt with the matter and the tight deadlines we all had. Would be happy to work with her again.
1/5
TrustpilotTrespassing Agents
I have been marketing a flat for rent with Barnard Marcus Earls Court. The early stages of the marketing were unimpressive given how busy the market is, but when I threatened to move to another agency, they upped their game and tenants were found. In preparation for this we made sure it was cleaned from top to bottom and we exited the flat having closed all internal doors, switched off all lights and double locked. 24 hours later I needed to place an information booklet into the property in advance of the arrival of the tenants, only to find that the front door was no longer double locked, the property had been used for some sort of 'entertaining' - the furniture had been sat on, there were champagne glasses in the sink, the bathroom had been used, the doors to every room were open and the TV had been watched as the remote control was not in the holder where I had left it. The only possible conclusion was that someone from Barnard Marcus, knowing the flat was empty and being in possession of a set of keys took it upon themselves to trespass into a now rental agreed property which was off market and make use of it in the few days between completion and move-in. They are strenuously denying it and trying to place the blame on us, or the previous tenants... but its absolutely clear that someone from that branch has behaved appallingly - and indeed illegally. The service throughout has not been particularly stellar but their response to this situation has been total denial and trying to place blame elsewhere.
1/5
TrustpilotBarnard Marcus
Barnard Marcus - WallingtonI had a viewing in Coulsdon with Barnard Marcus and subsequently put a price in with an offer. Days had passed since the viewing and I found myself chasing the estate agent for updates.I was promised call backs I was never to receive, I then looked online again at the listing to see it had been marked as "let agreed" on rightmove. I find it highly unprofessional that this would be publicly updated online for all to see without firstly giving a courtesy call to the other offeror's to advise it has been agreed elsewhere.I have since asked the company to remove me from their systems and I shan't be using their services again.
5/5
GoogleI was looking for a 2 bed flat and Bernard Marcus and in particular Damien was excellent and recommended the perfect flat for me, I’ve never done this before and he answer all my questions which were a lot and made me feel comfortable, I’m in the flat now and super happy Thanks Damien
5/5
GoogleAbsolutely amazing experience with all staff especially Courtney, she is very helpful and friendly and answers any questions that we have! Couldn’t think of a better place or person to be dealing with.
5/5
TrustpilotBledian and his team were brilliant…
Bledian and his team were brilliant from beginning to end. The selling of our house was stress free and very smooth. This A Team really know their stuff and their customer service was amazing. Couldn't have wish for more in an Estate Agent.
5/5
GoogleI viewed a few properties with Rory today. He was very helpful and knowledgeable about the area and went above and beyond. Great service
Thank you for taking the time to share your experience and for your wonderful 5* review James! Kind regards, Lucy, Customer Relations.
5/5
GoogleI have always used Barnard Marcus to both sell and buy my properties. They have always been extremely helpful, professional and good value for money. Maria was excellent and nothing was to much trouble. Communication was always superb and i was keep up to date with progress. Highly recommended and would always use them myself going forward.
5/5
GoogleJust moved into a new flat. A very professional and elegant Agents in particular Courtney who i was dealing with. Stress free moving in with all parties happy. Thank you Barnard Marcus.
5/5
GoogleBarnard Marcus, what an amazing experience i managed to have with one of your team! From the first phone call to the last it was a pleasure. Professional, knowledgeable and dependable. Just a few words of many to describe Matt. His incredible knowledge of the area and properties was instrumental in helping us to find a property that ticked every box specified to our needs. With all the questions we bombarded him with throughout the process, he responded quickly and gave us great understanding of everything! So Thankyou once again in helping us find our home
5/5
GoogleIt was a pleasure dealing with this company they helped me and my family move house as efficiently as possible and when replying were extremely fast. Courtney and Conna were extremely friendly and it made the whole process even easier.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotThe worst agency ever - avoid John Fenton
The worst agency ever. All they can do is take money from the landlords and then provide zero service. John Fenton - area manager - has not actioned my complaint for three weeks - I want all of the fees I paid refunded.The tenants were not properly referenced (the agency lied they were a family), I could not get access to the property even with notice and therefore couldn’t do sale viewings, the agency didn’t chase rent arrears, it didn’t help me negotiate deductions for damage to my property from the deposit and didn’t do a check-out report.Two months after the tenants have moved out my complaint has not been actioned,I have not got any of the deposit or rent arrears.I told John Fenton and his superiors I have posted a review, as I was very disappointed with the service and even sent them a screenshot. Instead of actioning my complaint Barnard Marcus complained to TrustPilot that my review was fake and tried to have it removed. I then had to provide confidential documents such as rent statements to prove my review was real.Worst service imaginable.Avoid!
5/5
Trustpilot'Sequence' The best
'Sequence' has provided best services. Special thank you to Priscilla Mohanrajan who help us to complete purchase process in time.She is prompt , helpful and having great knowledge in her profession.Thank you for being part of our journey.
5/5
GoogleCourtney Beech was great, she helped us find our perfect new home, she was super friendly and so communicative throughout the whole process. I would highly recommend Courtney and Barnard Marcus
1/5
TrustpilotShame on you nicole from north finchley…
Shame on you nicole from north finchley branch. Ive had a horrific experience with marcus barnard agency in north finchley. I went in looking to rent a flat that i liked. I followed absolutely everything submitted my documents and bank statements on time. Only for them to message me and lie about my refrencing telling me it has failed even though there was no reason for it to fail. ( obviously not giving me a proper reason they just said its failed and i asked why? they said we dont know ill have my manager call you which he never did!!!!!!! ) These people are liars and thieves they steal from people and took advantage of me bearing in mind i am disabled i feel discriminated against as i wasnt given an actual reason. These people steal money and lie about refrencing i am very shocked by this whole situation i have lost out on money and valuable time with these people. Im talking about the north finchley branch they are horrible if i can give 1 star i would. AVOID AT ALL COSTS IF YOU DONT WANT THEM STEALING FROM YOU.
1/5
TrustpilotI will NEVER use Barnard Marcus Epsom again
I will never use Barnard Marcus Epsom again. They handed keys to a tenant without having the tenancy agreement signed. We currently have tenants in £19000 rent arrears and Barnard Marcus have become less co-operative. Can I add they took half their annual fee upfront at the start of the tenancy back in September 2022. We are disgusted and will never use this company again. Always ask which credit agency they have used to vet their applicants and the thresholds used before signing a new tenant, this threshold can differ and be costly to you in the long term.
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