Barnard Marcus Epsom reviews

★★★★★ 1/5

Trustpilot

I will NEVER use Barnard Marcus Epsom again

I will never use Barnard Marcus Epsom again. They handed keys to a tenant without having the tenancy agreement signed. We currently have tenants in £19000 rent arrears and Barnard Marcus have become less co-operative. Can I add they took half their annual fee upfront at the start of the tenancy back in September 2022. We are disgusted and will never use this company again. Always ask which credit agency they have used to vet their applicants and the thresholds used before signing a new tenant, this threshold can differ and be costly to you in the long term.

SI · 19 April 2023

★★★★★ 5/5

Trustpilot

Thank you Deejay Sullivan

Deejay Sullivan is one of the best selling agents we have dealt with. He is patient, professional and really friendly. He offered us a lot of different options and prepared all the information in advance. He is really helpful and the experience has been great. Thank you Deejay.

Ivan · 22 December 2020

★★★★★ 5/5

Google

I recently sold my property in epsom and the service provided by the Barnard Marcus office was excellent. James Ryan was very thorough and helpful throughout the whole process.

Santiago · 13 June 2023

★★★★★ 5/5

Google

A big thank you to the whole team, especially Chloe, Ben and Annabel for their pro-active, professional and friendly service throughout the sale process. I highly recommend Barnard Marcus Epsom to anyone looking for an Estate Agent who cares.

Nursen · 13 June 2022

★★★★★ 5/5

Google

Chloe Horn was very efficient in reminding me of our planned viewings. She was interested in me as a person not just as a client.Chloe & Grace suggested another property, which my husband & I fell in love with and are hoping to purchase.PositiveResponsiveness, Professionalism

Jill · 13 June 2021

★★★★★ 5/5

Trustpilot

Good experience .

I had a positive experience with Barnard Marcus, specifically with Zuzanna. She went above and beyond to find a property for me and tried to fit my specifications as much as possible.I have never had such an outgoing and positive experience with an estate agent. I could tell she truly cared about finding me a place and not just doing a job.she should get a raise.

N/a · 21 February 2024

★★★★★ 1/5

Trustpilot

The worst experience really traumatic for our whole family

My experience with Barnard Marcus estate agents was an absolute nightmare from start to finish. I was excited to sell my property and move on to the next chapter of my life, but unfortunately, this process ended up being a major source of stress and anxiety.One of the first issues that arose was the fact that the agency encouraged me to overprice my property. At the time, I trusted their expertise and experience, but in hindsight, I now realize that this was a major mistake. As a result of this overpricing, the level of footfall and interest in my property was much lower than it should have been, leading to a protracted and frustrating sales process.In addition, the level of communication from the agency was simply not up to par. I found that I had to constantly chase them for updates and feedback, and every time I called, I was told that the person dealing with my sale was either on a day off or sick. This made me feel like they were not taking my sale seriously and led to me feeling very frustrated and anxious. It was simply not a good experience.To make matters worse, they offered me a lower rate selling fee as an employee referral, but it turned out to be a higher rate than other estate agents. I felt misled and taken advantage of. The agency was simply not transparent with their fees and charged me more than what they should have.The worst part of my experience with Bernard Marcus, however, was when I realized that they were failing as estate agents, but would not let me out of my contract or move to a dual estate agent without significant penalties. I felt like I was trapped and had no other option but to stick with them, which meant that I lost the house I had an offer accepted on. The moment I changed estate agents at the end of our term of contract, the other estate agents got a buyer the very next day.In conclusion, I would not recommend Barnard Marcus estate agents to anyone. Their practices were unethical and unprofessional, causing me a great deal of stress and leading to a negative outcome. I regret trusting them with the sale of my property and hope that others can learn from my experience.

Marc · 20 February 2023

★★★★★ 1/5

Trustpilot

Please avoid !!!

Please, do avoid. If I was able to give less than one star, I would do it without batting an eye. Not helpful at all, liars and not responsive at all. Since the very start it all went down the hill. Firstly, the property was not prepared beforehand ( we had to clean the property ourselves, prepare the garden and front garden), we have been told that they will get rid of old sofa, it took them more than two weeks to do so and when they have done it, sofa was left outside our property. We had council coming to us because neighbours have conplained, what a distaster ! Now, when we have an issue with draining system outside ( smells horrible and our neighbours complained once again) the agance is telling us that they do not manage the property ?, even tho in the contract it clearly states that if there are any issues, we have to contact them ?? No one even fixed the gas meter ? We had to contact the emergency gas service and they told us that whoever was checking gas, they broke it, leaving it as it is ? When we did the viewing we've been told that the smell is normal and it was coming somewhere from the street !!! Horrible !!!

Natalia · 19 February 2023

★★★★★ 5/5

Google

I can not recommend Dean, Lettings Dept, highly enough. He has an excellent working knowledge of the industry together with an eye for detail and a calm and honest approach. He worked with me through every stage of what was a far from straight forward situation and was professional to the very end.

Ann · 14 June 2018

★★★★★ 1/5

Trustpilot

Would be a zero if allowed - totally dishonest

Would be a zero if allowed. This auction house were clearly told weeks ago that there was a Village Green Application already in progress on a piece of land. Firstly they failed to take notice, secondly they failed to add the Village Green Application to the legal pack. When questioned after the land failed to sell they said it was in the legal pack - it still is not in the legal pack despite them trying to sell the land now on their website. Clearly this is an outright lie. They will be reported to the Property Ombudsman but am waiting to see if they produce a complaints procedure as there isn't one on their website.

Chrimellade · 7 February 2023

★★★★★ 5/5

Google

We dealt with Dean at Barnard Marcus Epsom and found him to be very professional, knowledgeable and helpful. We were kept well informed throughout the process and any problems (mainly due to the bad weather) were quickly and efficiently resolved. We have received a good service and the fees were very competitive.

GeoffandLesley · 14 June 2018

★★★★★ 1/5

Trustpilot

Barnard Marcus managed a rental…

Barnard Marcus managed a rental property of mine. They were very slow to react when there were any faults at the property so eventually I took on the management directly. The tenant had paid their deposit into a tenancy deposit scheme organised by Barnard Marcus. On moving out both I (the landlord) and the tenent tried to get the deposit back but 3 months on and many emails later they have still failed to facilitate the release. It is criminal

Tessa · 6 January 2023

★★★★★ 5/5

Google

We have just started renting a flat in Epsom and Courtney has been absolutely amazing with the whole process. She’s always on hand, polite, helpful and professional!

Maddie · 13 June 2023

★★★★★ 5/5

Trustpilot

Incredible Agency!

Working with Barnard Marcus has been an incredible journey! Such lovely people with so much experience and knowledge of the property market! - They have been so active on our instructions, bringing LOADS of viewings and great offers. Would highly recommend getting in touch with your local Barnard Marcus Branch!

Chris · 30 October 2024

★★★★★ 1/5

Google

Ruined my chain !! Lots of excuses from the agent and in-house broker !! Won't ask them to sell property anymore !!

Meow · 19 August 2024

★★★★★ 1/5

Trustpilot

Barnard Marcus at south croydon took an…

Barnard Marcus at south croydon took an holding deposit and told us to wait for a month as the landlord is doing some renovation for the apartments and at the end of the month they said they will give us the key to the flat and they said everything is confirmed on the 30th they inform us that the landlord has not responded to them and then they give stories stating that the landlord placed the advertisement in a different website and has given the property to someone else how can they be so careless and not inform us anything for a month and take the money I am really not sure worst ever agencies

Felicia · 1 December 2022

★★★★★ 5/5

Google

Barnard Marcus Team are highly competent and professional.They always give us updates on property market particularly Ms Carolyne who was very kind and helpful in looking best mortgage deal for us…Highly recommended…

Mark · 13 February 2024

★★★★★ 5/5

Trustpilot

Thank you to Tamesha because although…

Thank you to Tamesha because although we missed the property we wanted She sent us several properties & has always gone above and beyond to help me and my partner.

DelaniAnne · 1 February 2023

★★★★★ 1/5

Trustpilot

Worst agency ever

This is the worst agency we ever dealt with.We have 8 UNANSWERED EMAILS from them. We are due a refund from the landlord, almost a month has gone by and still no refund.I could go on and on about how unprofessional and unresponsive these people are, from the moving-in day (no contract until the day of, no keys ready for us, etc.) up until now.Adding to this: they have always been unresponsive but now that we are leaving and they want to do viewings, they are harassing us with phone calls. They even had the nerve to claim that they could enter the property without our permission. This place clearly doesn’t know that unilateral proclaiming are meaningless and they have zero knowledge of the law. Also, we reported them to the Ombudsman service as we requested the landlord details and they never provided them as required by law.

Martina · 11 November 2022

★★★★★ 5/5

Google

The team of Az and Damon were very professional and efficient and explained all the details of the rental very well. Very courteous and polite, know their job and make an effort to know their clients. Keep doing the good work guys....pleasure doing business with you.

N · 13 June 2020

★★★★★ 5/5

Google

I have experienced excellent service from Dean Smith and the Lettings team in recent turnover of tenants. Everything has been dealt with very promptly and efficiently and I have been kept well informed at every stage. I have been using Barnard Marcus for several years and would definitely recommend them.

Debbie · 14 June 2018

★★★★★ 5/5

Google

Absolutely amazing service and experience throughout from all the team, especially Annabel, Tom, Ben, Chloe, Grace and James. Apologies if I forgot anyone along the journey. Will definitely be using you next time, Jacqueline xxxxx

Jacqueline · 13 June 2022

★★★★★ 5/5

Trustpilot

Lewis Gilder is the most honest and…

Lewis Gilder is the most honest and trustworthy agent I’ve ever dealt with!! He don’t tell you a pack of lies to get your property! He will keep it 100% truthful with you from the start whether it benefits him or not! I would highly recommend Lewis!

David · 10 October 2019

★★★★★ 1/5

Trustpilot

Flat given in disgusting conditions

I write this review two weeks after moving into a flat managed by Barnard and Marcus. The previous tenant left the flat in disgusting conditions, we found dead bugs under the gas hobs, a stinking kitchen full of flies, dirty walls and floors, a stained old mattress, an old washing machine, and I could go on for a while. The agency has so far done absolutely nothing to help us, and the responsibility just goes from one person to the other. We had to clean everything by ourselves and even had to pay somebody to come and collect the mattress. We called, wrote emails and even went in person to complain (apparently the agent 'wasn't there' but was somehow replying to our email), we tried to ask for the landlord's contacts, and we are still here waiting for somebody to come and assess the damage. Avoid at all costs.

Sara · 29 September 2022