Barnard Marcus Ewell reviews

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.

Thea · 30 January 2021

★★★★★ 1/5

Trustpilot

very bad and unethical estate agent

If I can get a zero start, I will raise them. What I can say that is a very bad and unethical estate agent. As a customer to buy an auction, they advertised the property on behalf of their client 365 Asset Management was freehold but it turned out it is a very long leasehold. I still got a paper what they advitersed on their website. As a result, I have to pay rent and service charges and many problems surrounding this lease, causing me exceptional circumstances.I complaint to the Property Ombudsman and at least my matter and concerns have heard. Stay away this agent at all costs and do not go to their auction because they are a real cheating agent.

Thoi · 28 January 2021

★★★★★ 5/5

Google

The team at Barnard Marcus - Epsom were the estate agents on a property we bought. They were really supportive throughout the entire process. All our queries and requests were responded in a timely manner due to which we were able to complete the transaction comparatively quickly. Special mention to Marc Cox and thanks for bearing with our endless queries and requests. Keep up the good work and all the best for your future endeavours.PositiveResponsiveness, Professionalism

Sudarsh · 23 October 2021

★★★★★ 1/5

Trustpilot

No idea whatsoever

I used the letting service in Clapham for seven years. I bitterly regret not changing in the first year. 1) The property management section was useless. There was no relationship with plumbers/electricians/other contractors. Only one quote was ever given unless I objected. If the same job had to be redone a few months later the same contractor would be used with no question of querying the quality of the first job. The property manager changed regularly - I communicated with 11 in the course of 7 years. Three months after they took over the flat they recommended replacing a 'broken' blind (it had got stuck) and changing two of the mattresses. The woman I spoke to had no idea that the flat was a new build with new furniture and fittings or even what condition it was in. 'Replace it' was always the answer. We had several leaks in the flat but no one ever telephoned or texted - an email would be sent with the message, 'How would you like us to proceed?' Urgency was an alien concept.When we finally took over the flat it was a mess, with several outstanding jobs to be done including the repair of the balcony doors, which had been an issue for over two years. It was sorted in two weeks. If there was a problem over a bank holiday weekend or Christmas there was never anyone to deal with it. Finally, the agency was unable to do an effective handover of the utilities when the tenants moved out. There were no meter readings and it took repeated emails to find out the names of the suppliers. They were uninterested in ensuring I got all four sets of keys back from the tenants. I gave up chasing them and changed the locks.2) The actual letting service was efficient in that we rarely had more than a few days between tenants but the information was dire. We were never advised what costs would be incurred. We had to fight for a rebate where we had been charged wrongly. Letting conversations hinged round how quickly they could do a deal which often meant they advised a reduction in rent which we didn't always agree with. We ended up securing less rent than other landlords in the same block who also had no problem with voids. One woman in the lettings office said she recommended a low rent because then the flat would be let before Christmas which was good for us and she would get a bonus.I've let a house and a flat with other companies and these are the worst agents I have ever encountered.

Lynda · 5 November 2020

★★★★★ 1/5

Trustpilot

Avoid selling with them AT ALL COST

Avoid selling with them AT ALL COST. Totally incompetent and borderline dishonest.

Louis · 14 September 2026

★★★★★ 1/5

Trustpilot

Worst All round Service Ever Experience

We began the process of purchasing our first property in Aug. 2019. We were hesitant because of the unprofessional Barnard Marcus Estate Agent but prepared to look past this. Then the brand new property had a flood. The BM Estate Agent ensured that the necessary fixes will be made. We wanted to utilise the Help2Buy Scheme before it expired so we payed the £500 refundable reservation fee and the £650 to begin the Barnard Marcus buying process fee. A month later the leak wasn't sorted and we wanted to back out of this process as the Service provided by Barnard Marcus Epsom Branch was further declining! None of the surrounding properties were sold and the Estate Agent, was not responding to emails/calls. Then the Barnard Marcus Mortgage Broker resigned without notifying us and all of our records no longer existed! We contacted the CLC Lawyers, recommended by Barnard Marcus, who told us they couldn't assist us as are not purchasing the building. It is almost Feb 2020 and nothing is resolved, we haven't received our money back or even a returned phone call/email, we have been into the branch numerous times with no resolution. We feel robbed & scammed.

Robyn · 28 January 2020

★★★★★ 1/5

Trustpilot

holding deposit taken before offer submission, property stayed advertised, deposit retained

The agent told us we had to pay a holding deposit before they would even submit our offer. We paid to proceed, yet the property was never taken off the market and continued to be advertised on Rightmove/Zoopla throughout (dated screenshots available).

Aquila · 17 January 2026

★★★★★ 5/5

Trustpilot

Chloe and Barnard Marcus

Chloe was incredibly responsive to texts and emails, staying in touch and tending to details throughout my rental process. She made what can be a difficult process much easier. Would highly recommend her services.

Angela · 17 October 2024

★★★★★ 5/5

Google

From the initial contact to discuss the marketing of my Mother's house, Amy and her team have been both professional and attentive in providing regular updated information. Both the Ewell office and wider team were accessible throughout the process and able to answer any questions in a timely and helpful way. Thanks to the efforts of all the staff, I have felt confident that a buyer would be found and was pleased to have received regular contact, resulting in a successful sale before Christmas.

Tim · 24 October 2019

★★★★★ 5/5

Google

We would like to thank Marc Cox for all of his support through out our purchase process. Marc's transparency and professionalism instilled lot of confidence in us in moving forward particularly as we are first time buyers. We never had to chase Marc for any of our queries and he was always prompt in his responses. A mention to Jill Parry as well who helped us pushing the sale through in later stages. It was a pleasure dealing with Marc and team.

Karthik · 24 October 2019

★★★★★ 5/5

Google

The team at this branch were very helpful and responsive at all times. We were first in contact with Marc Cox who listened carefully to what we were searching for in terms of our new home. He came back very quickly with recommendations and then further was able to book many viewings for us. He way always professional, not pushy and knowledgable. One of the houses Marc suggested as a wild card, was what we went for in the end! Marc was able to offer different types of advice throughout the buying process for us. A mention to Jill Parry and Amy for also assisting at the later stages too. A great team that we would firmly recommend using their services!

J · 24 October 2019

★★★★★ 5/5

Google

Big thank you to Bernard Marcus team in Ewell branch. I have bought a house recently in West Ewell and they were very helpful through the whole process. They are very experienced and didn't hesitate to solve problems and help with decisions. Mortgage broker Glen saved me thousands of pounds by lowering initial interest rate when better deal became available. Marc, Lucy and Amy made sure I can move within my timeline when seller's solicitor dragged their feet. I can't thank them enough. Great job.

Leonard · 24 October 2019

★★★★★ 5/5

Google

The Barnard Marcus Team were absolutely outstanding. I highly recommend this team. A special ‘Thank you very much!’ goes to Ben, Glen and Amy. Very friendly, responsive, supportive, honest, fast and professional they proved to be also brilliant negotiators. They were able to resolve the toughest issue almost within a blink of an eye. They found me my dream house in the best possible location for a reasonable price and walked me by a hand through the entire purchase process, all in just 2 months! I felt they always acted in my best interest. If you need Estate Agents call them now and soon you will see that it was one of the best choices you made. Thank you Team!

Marzena · 24 October 2019

★★★★★ 1/5

Trustpilot

Absolutely Awful individuals

Absolutely Awful individuals. No communication re protocol re moving out no checkout/leaving report received. Nearly a month has passed and no word re the reimbursement of my deposit. Head office are absolutely useless Poppy A in Head Office is useless no response to emails. I’ve had to raise a complaint via the Tenancy Deposit Scheme to get my deposit back.

Hannah · 29 March 2023

★★★★★ 1/5

Trustpilot

Absolutely Unprofessional

Absolutely Unprofessional! Would never recommend.We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover to inform us of any of this. Gave us keys before do an inventory check. We gave the keys right back after seeing the mould. Had already paid 5 weeks deposit and 1 months rent in full. Its been nearly 4 weeks without a refund. They have not responded to emails and never contact us, we have to call the office every time. Contacted TDS and was informed to get legal advise. The sad part is most of this could have been processed or received better by means of communication.The Agent was Nana AkotoI woulds advise not to use him or the branch in Elephant & Castle area

Tyla · 26 September 2019

★★★★★ 1/5

Trustpilot

They don't do their work unless it's an…

They don't do their work unless it's an emergency!!!

Adrienn · 10 September 2026

★★★★★ 1/5

Trustpilot

I don't even know where to begin this…

I don't even know where to begin this is the worst agency i never seen in my life. The lady called mouna that works in Finchley branch showed use a house in 8 Darcy close N20 we put an offer and the landlord accepted the offer. after 1 months of waiting for them to do the reference we received a call from somebody else in the office telling us the landlord have given the house to his brother which is the lie and mouna she did not have the audacity to tell us what is going on but she sent her colleague to do her dirty work. I now contact another agency that's is advertising the same property and the agency gave me the landlord number. I called the landlord and the landlord told me the same agency Bernard Marcus found somebody for the asking price. What makes me angry is this particular agency took our deposit wasted our time for one month and end of the day they didn't give us a chance to know whether we want to increase our offer or not. Please people don't deal with this agency called BERNARD MARCUS because it's going to be a waste of time. Lucky for us we found a honest guy his name is David that works for SQUARE ESTATES very professional once the landlord accepts our offer everything went fine within one week our reference came out and now we have moved into the property without any problem thank you David for everything. Please people if you want to rent a place contact David he works for SQUARE ESTATES in Finchley.

Tochukwu · 5 February 2019

★★★★★ 1/5

Trustpilot

Appalling! Avoid their customer service is shocking! Avoid especially Ben Almon who should be in the circus instead!

My experience has been appalling. This could be because of Ben Albon who’s not fit for the job. I regret doing any type of business with this agency. He should find alternative employment as the circus is where he belongs. I hope they release me from my contract. I can’t stand how he operates. I always keep my business relationships but I can’t stand this unprofessional man child. Any professional will let me out of my contract if a customer is unhappy but this Napoleon figure is keeping me tied in. I hope someone senior steps in as he is not fit for purpose. He has no customer service skills and I believe is actually working against me during the process.

Sulai · 16 October 2024

★★★★★ 1/5

Trustpilot

The Turnham Green branch was completely…

The Turnham Green branch was completely awful - avoid. Our buyers' experience with them was so poor that they told us multiple times they were on the verge of pulling out of the sale altogether, causing us a lot of stress. Appointments were forgotten about, leaving our buyers waiting around wondering if anyone would turn up. They were given incorrect information about the lease and ground rent.Barnard Marcus also took advantage of the fact we were first time sellers. They promised us a refund on 50% of our Purplebricks fees, but when it came to the refund being paid out, they pointed us to some small print that was carefully hidden during the sales process and refused to honour their promise.

A.C.A · 18 July 2018

★★★★★ 2/5

Trustpilot

Unprofessional and expensive

I rented a place with them in 2017 and was first happy with the service the agent provided when looking for flats. There were several things I did not like at the beginning, e.g. they promised a professionally cleaned flat (which was not the case - there were cat hairs everywhere from the previous tenant).Worst of all: I think their fees are too high: £210 tenancy agreement, £120 reference charge and inventory check £180 - thats a total of over £500 - for what exactly?If I had extended my rental contract, they would have charged another £150 contract extension fee - for re-printing the contract.I would avoid them by all means!

Nancy · 8 May 2018

★★★★★ 1/5

Trustpilot

What a truly horrendous site to use

The website for this company is just terrible to and try and get any information from, a lot of the things such a legal packs for auctions seem hidden (I had to email to ask for a link to find it). Then you had to make yet another online account to access the pack but once that was made the site just kept saying all the login details were incorrect despite me making the account less that 30 seconds and all long in and confirmation emails coming through to my email fine. Suffocate to say I have moved on from this property and will not be looking at anything else by this provider.

Jonathon · 1 October 2024

★★★★★ 5/5

Trustpilot

Fantastic Service from Demi at Chiswick branch

Demi at the Chiswick office was enthusiastic, obliging and went out of her way to get this deal done. This was a probate sale and there were various "hiccups" along the way. Demi chased outside contractors, liaised between parties, negotiated and pushed the deal to a successful and early completion. And all with a cheerful smile and boundless energy. Thank you Demi so much!

Rachel · 18 July 2022

★★★★★ 5/5

Trustpilot

Archana has been really amazing

Archana has been really amazing, she has been really proactive in searching for properties for me. Very reliable and patient. I feel very lucky to have her as my agent as I will continue my property search with her help. Thank you :)

Suria · 15 March 2024

★★★★★ 5/5

Trustpilot

Priscilla Mohanarajah, Mortgage Advisor.

Priscilla from Barnard Marcus has been a real angel. She was amazing during the process of finding the right mortgage. Her professionalism and friendly approach have made a real difference, to secure the best deal. But she didn't stop there. She supported and helped us even after she did her part. It's a rare thing to find someone who is highly professional and has empathy as well. Thank you Priscilla.

Roberto · 17 June 2021