Trusted Agent profile · Epsom and Ewell
★★★★★
597 reviews across 2 platforms
429 Kingston Road, Ewell, KT19 0DB, Epsom and Ewell, KT19 0DB
Barnard Marcus's office in Epsom and Ewell, at 429 Kingston Road, is rated 2.8 out of 5 across 597 reviews on two platforms, including 104 Google reviews rated 4.7.
Every review we hold for the Epsom and Ewell office, from every platform, shown as written. First names only.
5/5
GoogleWe would like to thanks Marc Cox and Amy Hull for the great customer service and the mazing patience and negotiation skills that they showed during the process of purchasing our property. Both Marc and Amy were very helpful in sorting issues related to negotiations as well as to enable a smooth completion. We are very grateful to both them and we strongly recommend their service. Rafed
5/5
TrustpilotA very big thank you to Marina Nguyen and her staff at Barnard Marcus.
Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran
5/5
TrustpilotThey understand what is important to you
This branch has friendly also professional staff, that from day one were very helpful when I contacted them. My agent was Millie and she is a diamond. She listened to what I wanted, explained the process through to completion, also provided me with options to help me make an informed decision. I cannot thank her enough. So I am extremely happy to recommend this company, especially the staff at this branch, who I found to be knowledgeable, polite and prepared to go that extra mile.
5/5
TrustpilotWintana has been fantastic and very…
Wintana has been fantastic and very helpful with my property search! This was my first time purchasing a flat and she was very informative and knowledgeable about the property and explained whole purchasing process with great patience. I will definitely return back to the sales team when I want to sell my property. I highly recommend!
1/5
TrustpilotLack of respect with tenant
I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.
5/5
TrustpilotAlex Harrison Knox was excellent!
Alex Harrison Knox was excellent!Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.5 star service and would highly recommend!!
1/5
TrustpilotHappy New Home …. NOT!!!
We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!
5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
5/5
GoogleMarc was so helpful throughout the whole process. He worked extremely hard to overcome problems and to ensure everything stayed together, which we appreciate so much. Jill our sales progressor was absolutely fantastic, always kept me in the loop and showed a great deal of experience to ensure the transaction went through as smoothly as possible. Great team!
1/5
TrustpilotBarnard Marcus Flat Management
I am a landlord who pays a not insignificant amount of money to Barnard Marcus so that my flat can be managed in my absence. I have to say, it is rare that you encounter this level of incompetence. They left my tenants with no heating for over a week even though I had outlined what needed to be done to resolve the issue. They do not read, or at least read but do not understand simple emails that are sent to them and are generally acopic.Cannot wait for the contract to be up so that I can get rid of them. Avoid at all costs.
5/5
GoogleAs first time buyers the guidance, efficiency, and true professionalism we received from Glen Fulham and the team at Barnard Marcus was superb. I would certainly recommend their services to any future Buyers.
1/5
TrustpilotWon't stop calling me
I have received multiple calls about a property that is nothing to do with me, and while I have asked them to delete my data from their system, they clearly have not as the calls keep coming. Very frustrating.
5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Brooke O'conner from Barnard Marcus and I couldn't be more satisfied with the service I got. She was highly professional, efficient, and always responsive to any questions or concerns I had throughout the process.
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotRude and unprofessional Property…
Rude and unprofessional Property management surbiton branch. Keep disturbing the tenants for the property issue. But for case that the tenant need urgent for help ( like no water flushing and they just delay to response). Will file official complaint and avoid renting the property managed by Bernard Marcus. Extremely disappointing
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
GoogleWhat a fantastic professional estate agents...so helpful arranged viewings for me, was able to contact them for advice, received texts messages confirming viewings answered all my emails by return. Rachel was amazing
1/5
GoogleHorrendous Experience!!! Avoid this company …. I am extremely disappointed with the customer service provided by this estate company. I was highly recommended by a friend to use this company but unfortunately I had the worst experience. From the very beginning, their communication was poor and unprofessional. It took David a week to respond to my inquiry. Told him that I really love the property and don’t want to lose it but due to his lack of confidence and unprofessionalism I lost the property. Overall, I would not recommend this estate company to anyone. Their customer service is simply unacceptable and they do not seem to care about the well-being of their clients. I urge anyone considering working with them to look elsewhere for a more reliable and trustworthy team.
5/5
GoogleSo pleased with the amazing team at the Ewell branch...Rachael was amazing and so helpful through out and held my hand step by step arranging viewings and communicating throughout...would highly reccomend..
5/5
GoogleWe bought our home through Barnard Marcus Ewell. They were really helpful and supportive every step of they way. We also used their mortgage services which is again superb. The house buying process was seamless throughout. Highly recommend! Thanks Marc and the team.
5/5
GoogleHad a positive experience with this branch and the service from Ben and Marc was excellent. A special note also to Jill Parry, the Assistant Sales Progression Manager, who supported our case after we accepted our offer. She was outstanding and we could not have got to completion without her.PositiveResponsiveness
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
5/5
GoogleThe Barnard Marcus Team were tireless when we sold our Mother’s house after a long time under offer. Previously BM were helpful and patient in guiding us through potential bad offers and luckily all went through in the end. Thank you Marc in particular for being calm and professional especially when answering all my questions and concerns.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's Epsom and Ewell office has 597 reviews across two platforms: 104 on Google, 493 on Trustpilot (across the whole business).
Barnard Marcus Ewell is rated 2.8 out of 5 across all 597 reviews, and 4.7 out of 5 on Google from 104 reviews.
Barnard Marcus Ewell, 429 Kingston Road, Ewell, KT19 0DB, Epsom and Ewell, KT19 0DB.
