Trusted Agent profile · Epping Forest
★★★★★
1,760 reviews across 1 platform
234 High Road, Loughton, IG10 1RB, Epping Forest, IG10 1RB
Part of Douglas Allen, see every office.
Douglas Allen's office in Epping Forest, at 234 High Road, is rated 4.7 out of 5 across 1,760 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Douglas Allen Loughton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epping Forest.
Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst time buyer for flat bought…
First time buyer for flat bought through the Walthamstow office. Justin and Maria were both friendly and helpful and the team were quick to respond to any queries I had during the process. Thank you.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotOutstanding service and communication
I cannot fault Douglas Allen and their staff. Lucy came to value my house a week earlier than originally planned and was very helpful. She made me feel more confident and talked me through the entire process. Ellie also has played a massive part in pointing me in the right directions and putting me in touch with the best people. The communication between us and the company has been outstanding. Can't wait to move forward with selling and finding our new home.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotWhat an amazing experience
What an amazing experience. Maureen went above and beyond expectations in getting the sale completed. Liaising between the buyer, seller and solicitors. I would highly recommend Douglas Allen
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotShana and the team are fantasti
Shana and the team have been fantastic keeping us up todate with the property we are looking to purchase and have been great helping to arrange viewings. Thank you for all the help!!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotTanya Keene has been a rock to us for…
Tanya Keene has been a rock to us for the whole process i can honestly say we wouldn’t not been able to deal with the stress if it wasn’t for Tanya. She has updated us all the way and been so supportive thank you so so much Tanya and the whole team at Dauglas Allen
4/5
TrustpilotPut my property for sale through…
Put my property for sale through Douglas Allen a East Ham. The team are very good and very upbeat.Thanks to Richard for putting all his time and effort. Great upbeat and positive attitude.
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
TrustpilotThank you Kaitlin Stoddart for all your…
Thank you Kaitlin Stoddart for all your help. You made something that is very hard and upsetting a lot easier for me. Very kind and caring lady. Thank you so much.
Good afternoon Miss Bidgood, Thank you for taking the time to write a lovely review about Kaitlin. We are so glad she has been able to support and help you during challenging times. I'll be sure to pass on your kind words. Kind regards,Danielle
5/5
TrustpilotExcellent service
I would like to say a big thank you to Matt and staff at the Epping branch. From beginning to end of my recent purchase they were professional, efficient and accommodating. I would definitely recommend!
Dear Clare, I will pass on your thanks to Matt and the team at Epping. I would like to thank you for using Douglas Allen and we would love to be of help again in the future.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotFirst home
We have recently purchased our first home through Douglas Allen and just wanted to say how helpful Michael has been throughout. We have received updates at every stage and he is always more than happy to help!
Dear Lisa-Marie, Thank you for taking the time to give us the feedback of your recent experience of working with Michael and our team, we are very aware that buying a home is a large commitment for people and by keeping them updated and informed helps to ensure that the sale runs smoothly and all questions can be answered in a timely manner.I would like to wish you the best in your new home and our teams look forward to helping you again in the future.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotExcellent service
We were very impressed with Douglas Allen. Incredibly efficient and seamless process from start to finish. Very available and helpful with queries. Overall a very professional service. Would recommend future customers. In particular Maria Ticehurst and Janine.Hannah
Dear Hannah,Thank you very much for your kind feedback on our Wanstead office and in particular Maria and Janine, Both have a real passion for what they do and will be delighted that they have helped you in moving home.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotJodie, Joanna and an amazing team
Jodie, Joanna have been very lovely and helpful and the team is very amazing and efficient. Though we were not able to continue with our transfer, they were very kind, understanding and just such respectful to how they take care of people. Many thanks to their team and keep up the amazing work that you do.
Hi Karter,Thank you for leaving a review! We're delighted to hear how positive your experience with our agents has been and how efficient you've found them to be throughout your journey with us.Best wishes,Douglas Allen.
5/5
TrustpilotGreat service
Nick, Jayden and the team were very helpful and professional we would have no hesitation in recommending them.The customer service we received was first class.
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
4/5
TrustpilotHelpful, friendly agents
Really helpful, friendly agents particularly Tricia and Heather. Made the house buying process so much less stressful. I was really grateful for their patience and support when my original flat sale fell through. Would definately recommend.
Dear Nazia,Many thanks for your 5 Star Trust Pilot review, Heather, Trisha and the whole Loughton team will be so pleased to hear their efforts helped so much.On behalf of us all I would like to wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service. Very smooth process from beginning to end throughout the house purchase. Hasan Anwar@ Douglas East Ham branch was very Friendly, proactive and professional and he helped me with everything that needed to be done and sorted out all paperworks. Supported me step by step. Hasan Anwar answers to even the most obvious of questions. Communicated via phone and email throughout the process for regular updates on new arrivals, and the knowledge is just fantastic.I would recommend this company and Hasan Anwar from Douglas Allan East Ham branch to anyone looking for a house.... Gopal
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotAbbie and Chloe were excellent …
Abbie and Chloe were excellent throughout and made our experience with Douglas Allen an enjoyable one. They were efficient and informative and I would recommend their service to all. Thank you for all your help.
Dear Michael & Lisa,Sincere thanks for your review and kind comments regarding Chloe and Abbie at our Basildon Lettings operation. They both have a true passion for their business and take great pride in offering a premium service to sincerely help their customers.Kind Regards,Jon Holden - Managing Director
5/5
TrustpilotGreat service
Everyone involved in the transaction (Ray, Janine, Maria) has always been friendly, professional and efficient. Especially Janine who had to deal with a very poor service provided by my solicitor, Marcus Baum.Thank you all for your help!
Dear Matteo,Thank you for writing your kind comments. Ray, Maria and Janine would have seen it as their duty to provide you with the highest levels of customer care during your transaction and I am delighted that there were efforts were successful in helping you move home.I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotPerfect
The whole service from Douglas Allen is seamless. From start to finish they give you all the help you need. I mainly dealt with Stephen ford and khaleesha love day and I couldn't have asked for more.
Dear Mr Judd,Thank you for your 5 Star review relating to Steve and Khaleesha. Our Woodford Green office take enormous pride in helping their customers at every stage of the home-move transaction and I am glad their efforts have been recognised in this manner.Genuine thanks for choosing Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotSale of No 17
I found the team at Chingford to be extremely professional & at the same time friendly. James, Jess & Zac were there at all times to advise ,help, and reassure me. They could not have been better.
Dear Mr Antill,Thank you ever so much for your kind comments regarding our team at Chingford. We realise there are many estate agents you could have chosen and we aim to be the very best, always. James, Jess and Zac will be delighted their efforts have been recognised by you in this way.Kind regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotGreat service after a couple of hiccups…
Great service after a couple of hiccups at the start. Wendy Ellis was the person looking after me at the beginning. All the staff were easy to get on with and friendly.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotMy partner and I were assisted by Aamir…
My partner and I were assisted by Aamir riaz today who provided us with a fantastic experience. Aamir immediately conveyed professionalism, built a good rapport with us and was very helpful and enthusiastic which all helped to make the experience as good as it was.
Hi Lorik, I'm very happy to hear that Aamir was able to provide you with such a fantastic experience and enthusiastic service. I'll be sure to let him know your feedback. Thanks, Branch Manager
5/5
TrustpilotEXCELLENT SERVICE
I came to visit Michael in the Chadwell Heath branch and was impressed by the vibrant energy of the branch from when I worked in the door . We sat down and went through potential properties and he introduced me to the VIP service which was well explained and think that this can benefit me in my property search I have been into many agents but I can say Chadwell Heath branch shows top class service and I would highly recommend because they actually seem like they want to HELP I look forward to purchasing through Douglas AllenM
Dear Maria,Many thanks for your kind words and 5* review of our Chadwell Heath team, they will be delighted with your recognition and more so that they are helping to find your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotWe purchased our house earlier this…
We purchased our house earlier this year after looking for several years. We found Ray helpful when searching for houses. Over the years he learnt about our criterias and what we were looking for in a house. He would often get us to view houses before they went onto the market with our criteria in mind. Once we found the house and offer was accepted, Janine ensured the transaction went as smoothly as possible and also made herself available for any questions or concerns during that time.
Dear Jaanani,Many thanks for taking the time to post your 5 Star review of your experience when buying your home through our Wanstead office and in particular the help you were given by Ray and Janine. Ray must be the most experienced estate agent living and working in the Wanstead area and takes great pride in using his knowledge to find our customers their dream home. Janine’s value as a Sales Progressor is incredible, many companies don’t go to the expense of employing these but as you can see, her skill and all-round assistance are such an asset throughout what can be a stressful time.On behalf of our team I would like to wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat service at Douglas Allen
I have had a great experience so far with Douglas Allen for the purchase of a flat. I have been mainly dealing with Maria Ticehurst, who has provided invaluable professional advice in the purchase especially as I am a first time buyer this support has been essential for me and helped me make my decision. So far, all communication has been quick and detailed and I have been informed off all steps which has given me piece of mind on the stages of the process. I wouldn't hesitate in recommending Douglas Allen and Maria in particular if you are thinking of purchasing in the Walthamstow area.
Hi Aimee,thank you for taking the time to post your 5 star review regarding Maria in the Walthamstow office. I am pleased to see that she has been of great help to you during the process of buying and been there to answer any questions that you might have. I hope you will be happy in your new home .thanks againRob wadeAssociate Operations Director
5/5
TrustpilotProperty Sale
Our thanks to Daniel, Lynburge and Ummad at the Barkingside office. They were very proactive in obtaining viewers and potential buyers leading to a succesful sale as well as providing good advice along the way.P Regis
Dear Mr Regis,Thank you for your positive feedback regarding my team in Barkingside. In a changing market Estate agents need to be more pro-active rather than just waiting for the phone to ring. Its great to hear that the team there have delivered for you and wish you happiness in your new home.Thanks againRob Wade Associate Operations Direector
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Douglas Allen Loughton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epping Forest.
