Douglas Allen Loughton reviews

★★★★★ 5/5

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Fantastic Agents, lovely people!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly, and she was absolutely right, as it sold within just three days!

Keren · 30 May 2026

★★★★★ 5/5

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Exceptional service

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Philip · 24 September 2025

★★★★★ 5/5

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douglas allen estate agents!🌈🌞happy day tuesday.excellent team hornchurch branch

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Gail · 7 May 2025

★★★★★ 4/5

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Professional, helpful, friendly staff

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

Carol · 25 October 2024

★★★★★ 5/5

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Excellent customer service!

I would like to thank Jake Kemp at the Epping branch for his continual support and assistance during the process of selling my house. He has gone above and beyond and has helped me every step of the way. The whole team are putting their everything into selling this property.

Mr · 10 October 2025

★★★★★ 5/5

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Sale of my family home in Theydon Bois

Ian White and the team at the Epping branch of Douglas Allen have been absolutely superb from start to finish of the sale of my long-term family home in Theydon Bois after my father passed away. Their kindness and compassion made the process so much easier for myself and my brother. Ian, Luke, Adam and Tanya Keene all worked tirelessly for us to secure the sale. It made things so much easier using JS Law for the conveyancing too. Very professional dealings in all aspects of the sale and I cannot recommend them highly enough.

Julia · 2 September 2024

★★★★★ 1/5

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By far the worst Estate agent ever.

We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 23 July 2024

★★★★★ 5/5

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We have used Douglas Allan Basilidon on…

We have used Douglas Allan Basilidon on many occassions, using them to buy and sell property.We have recently sold a house. Greg Wade (manager) came to view the house and advised us on the value and selling options ( we had researched the prices locally and was glad that Greg valued it realistically ). the viewings were trouble free, and we were kept informed of all the offers. When we decided to accept an offer, Michelle Brown was very good at keeping us informed and was able to answer all our questions through to exchange.Over all a pleasant and stress free experience again.

Lee · 1 February 2024

★★★★★ 5/5

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Ian White was really easy to work with…

Ian White was really easy to work with and made the buying process feel like a piece of cake. I worked with him and he was absolutely incredible! He treated us like a family member and went to bat for us with the seller. I hope this is my forever home and I won't need a realtor again, but if I do I will absolutely be a returning customer.

Sorina · 21 August 2024

★★★★★ 5/5

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Outstanding service from Douglas Allen Epping Team!

Superb service provided by Ian, Tanya and Douglas Allen Epping Team! Cannot thank them enough for seeing us through to completion on the sale of our property. We had confidence and trust in all that was done. Ian and Tanya were brilliant, very helpful and kind, with great sense of humours. Patient when we had queries and reassuring to us when we had worries about it all working out. Selling and buying can be very stressful, but with Ian, Tanya and team working with you, they helped to make the process a bit less stressful. We put our trust and confidence in them and we were not let down! We have used Douglas Allen Epping in the past on a few occasions and we have always been more than satisfied with the service they provide from beginning to end and that’s why we still use them and will continue to do so if need be and highly recommend without hesitation. Huge thanks Ian, Tanya and Douglas Allen Epping team. Stephan & Jackie M. 😊🎉

Jackie · 19 October 2023

★★★★★ 5/5

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Positive Experience - Outstanding Sales Progressor

I bought with them and have now sold with them 4 years later and Natasha has been incredible. She’s kept me sane through my stressful moments and has been on the ball throughout! I’m not sure I’d have got through it without her and she is an absolute asset and Douglas Allen are very lucky to have her on their team! Whatever she is paid, she needs a pay rise! 🤣 Jokes (or not even joking) aside, she is honestly incredible!

Consumer · 22 September 2023

★★★★★ 5/5

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An estate agent who listens

Ian was extremely helpful and found my wife and I the perfect property within our budget. We were trying unsuccessfully to find a house in Epping when she spoke to Ian. He listened to our requirements and budget and suggested a few properties, one of which I was not interested in. Over the following weeks Ian kept suggesting we visit this property, as it had everything we wanted and more. Eventually I agreed to go if only to stop him going on about it. I walked into the house and could not believe the space downstairs, by the time we saw the first floor we decided it was the home we were looking for. The process of selling and buying property is never straight forward, but Ian and the team were very supportive and good communication made the process less stressful than we anticipated.

Lee · 9 September 2023

★★★★★ 5/5

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Thank you Jodie, Joana and Luisa

My partner and I have been looking for a property to rent in London. We came across a property that we were really interested however it took a long time for us to hear a feedback from the Landlord and thought we wouldnt be getting the property. We were surprised when we received a call from them updating us and recommending another property that is to our liking. We didnt expect for them to be very proactive, helpful and really good communicators. We appreciate there help so much. We then have an interest to another property and went through the referencing process. We thought it was really tedious process but they were very supportive. When we had some questions they were really quick to pick up the phone and help us with our queries especially Jodie. She was a very lovely person. We then had to back out in renting the property due to some personal reasons. When we explained to them they were very understanding. They still supported us and continued to be good communicators. Over all our experience to the team was very pleasant. Kuddos to Jodie, Joana and Luisa who were very helpful and are very lovely people.

Jane · 25 August 2023

★★★★★ 5/5

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We used Barkingside Douglas Allen to…

We used Barkingside Douglas Allen to find our home. Rumel Miah was the estate agent that helped us. He is absolutely fantastic at his job. We gave him an extremley specific criteria for the house we were looking for. He always kept our criteria in mind when supporting us with our search. He was easy to reach and always made time for us and listened to our concerns. I highly recommend his services and will definately be utilising Rumel's services again.

Anita · 29 June 2023

★★★★★ 5/5

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Everyone was very helpful in helping me…

Everyone was very helpful in helping me to move in particular Nish Zafar. Whos experience who was so professional in the dealing with day to day issues in getting completion done. 10 stars to Nish

Michael · 1 July 2025

★★★★★ 5/5

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Maureen Grey and Hassan Anwar

I dropped in at the East ham Branch of Douglas Allen to get advise on the possible sale and purchase of a property. The reason I dropped in at the Branch was I was very impressed by the great customer service I received 4 years ago when I purcahsed my first property. I was very fortunate enought to run into Maureen Grey and Hassan Anwar yet again and as expected they were very patient with me and we went thorugh various options how to handle a sale and purchase of a suitable property. In a very volatile property market my confidence in Dougals Allen with the help of these two great mebers of staff will not waver now that have been breifed on the possible options. I will see you both again soon. Kindest regards,N Perera16 Pickering Road,IG11

G · 2 October 2022

★★★★★ 1/5

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Incompetent

Incompetent! The sale of my property was poorly handled from the moment I recieved an offer. The managing director of the branch was extremely unpleasant to deal with and a bully. The sales progressor had no idea what was going on at any stage of the transaction regularly giving me wrong information. There was no duty of care for my best interests. Avoid them at all costs.

Pip · 26 May 2023

★★★★★ 5/5

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Rosalie Kurton... a true Super Agent!

How do you describe the effort of a single individual in a few words? I cannot emphasise the gratitude that I have for Rosalie Kurton. She is the SINGLE reason that I am a homeowner today. Unfortunately, Douglas Allen and my solicitor J.S LAW have failed to keep me well informed or up-to-date over the past few months and in particular the last two weeks of my purchase. Rosalie however, was the ONLY person who ALWAYS answered my calls and replied to my e-mails. She would call my solicitor and my local branch regularly to keep escalating my queries on my behalf. Where others failed to maintain professionalism and lacked enthusiasm, Rosalie was able to keep both her and my head above the water at all times. On occasions, I had almost given up on the sale and decided to take my custom elsewhere. It was her persistence and hard-working ethic that led to the completion of this purchase. It was an absolute pleasure to work with you and your help is highly appreciated. I am still struggling to answer the question: How do you thank someone who helps you buy your home?

Hasan · 3 December 2021

★★★★★ 5/5

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Michael Simpson

Michael Simpson has been incredibly friendly, polite and helpful. His integrity and kindness has been very appreciated during a period of upheaval. No question is too silly or too small. Thank you so much!

Tara · 9 February 2025

★★★★★ 5/5

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Woodford Branch - Steve and your team = thank you

We bought our house 8 yrs ago from Douglas Allen in Woodford and had such great service that we definitely wanted to use them again to sell this time around. Steve and his team at the Woodford branch are brilliant. We felt we were getting a real team effort, as they work so well together, listening to our requests, not overly salesy... just a gentle push in the right direction to get the sale over the line. We sold our house in record timing and are thrilled with the price and overall service. Thanks guys, you are all awesome!! - Highly recommend using the Woodford branch - Jenine

Mrs · 17 September 2021

★★★★★ 5/5

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An Angel in disguise

Where do I begin to describe the Heaven send Kaitlin Stoddart.Upon being informed, that my mum had been diagnosed with terminal cancer, I spend time trying to figure out what her dying wish was, so I could give her one final surprise. She told me she would love to live in a big house with myself, my brother and my sister one more time. Keeping in mind we all have families of our own.She was very specific what kind of house she wanted. Detached, Big garden for the grandkids to run, local to the shops and stations, but walking distance from her beloved Epping forest and of course room for all of us.A house with those specifications in Chingford, This was a unattainable task for any Estate agent or so I though. When I came across Douglas Allen, the person I started my contact with was Kaitlin Stoddart. I don't know what to praise, if I stared I would run out of words. but I will try and do her just for what she deserves.Not only did she listen to me whilst I was crying my eyes out about my mothers situation, she was incredibly caring and shed tears hers self, that kind of humanity is found very far and in-between, particular in this toxic world we live in.She took note of all my ridiculous demands and actively tried to find me a property, day in and day out. In all honesty I knew it was impossible to find what I wanted for the budget I had. But Lo and behold, she found it.The very house my mum dreamed about, the house that gave her hope of a better tomorrow, she actually found it, this was a miracle for me, however there was only one problem, the property stopped taking viewings before I could request to do so.Without hesitation Kaitlin spoke to several senior managers and fought my case and managed to get me a a viewing, Upon viewing it, I knew that this was it. Knowing that I couldn't match the current offer, I become disheartened, to be this close and yet so far.But Kaitlin, didn't give up, she knew how much this meant to me, not just the house... but fulfilling my dying mothers last wish. She took time to look into my financial situation and explained that as a chain free buyer I would be more desirable to the sellers and so I went ahead and made and offer.The process was difficult for me, having to take my mum to chemo therapy on a regular basis, and seen the woman I grew to know as indestructible, literally deuterate in front of my eyes, destroyed me.I was so slow to respond, hard to get hold of, emotionally and had many outburst, but yet, despite all, Kaitlin stood besides me through out the process, not only in the matter of purchasing it as my agent, but even a therapist and friend.I wish there where more people like her at the top end of the ladder, if she managed to assist me this much Senior Sales Consultant, Imagine what she could do if she managed the branch.The example she would set for her staff to treat people not just as money bags like many other firms do, just trying to sell, no, but rather bring a human touch to what is a very stressful and demanding situation.Kaitlin If you are reading this... There is nothing I could say or do, to payback the kindness you have provided through this difficult time, I hope other see the the shining start I do.Thank youSuleyman Caliskan

Suleyman · 28 August 2021

★★★★★ 5/5

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Thank you all the team

Thank you James, Jess and all the team for selling my flat so smoothly from start to finish You all really helped me to fill in my forms as I didn’t have a clue what to do I haven’t moved for over 15 years so didn’t know where to go or what to do but you all made it easy for me I know when my mum n dad are moving soon they will be coming to you and only you Thanks again Peter cook

Peter · 26 August 2021

★★★★★ 5/5

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Amazing Team at East Ham...

I cannot recommend enough the great team at the East Ham branch of Douglas Allen. We were the buyers when using Douglas Allen. All too often in London, the agent only works hard for the seller, not in our case. Maureen and the team worked tirelessly through what was a complicated and tricky sale. There were many occasions where Maureen would be working late into the night and during her days off to ensure that the sale stayed on track. Throughout our journey buying a property, we came into contact with a lot of agents in East London. None were as friendly and professional as Maureen and the team. They all went above and beyond and totally exceeded my expectations.

JAMES · 2 July 2021

★★★★★ 5/5

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What a kind and helpful man Nasir at Douglas Allen East Ham is

Although I'm not planning any immediate move, I'm nevertheless interested in keeping track of conditions in East Ham and Beckton, the areas I'm most likely to return to. I therefore decided to call a few of the local estate agents to try and get a general flavour of the current situation.The first three or four agents I spoke to were polite enough, it's true, but it soon became pretty obvious that they weren't really interested in speaking to someone who only MIGHT be coming back to East Ham to live. Then I discovered Nasir at Douglas Allen. His attitude was entirely different. The fact that I was calling about what's only a possible future move seemed not to be of any great importance to him. Not only was he happy to discuss the situation at the moment, but he actually went as far as inviting me to phone him for updates as often as I needed them.If and when I do decide to launch my move back to East London, Nasir is who I'll be calling first, that's for sure!

Jeremy · 1 July 2021