Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJessica Roche is wonderful
My girlfriend and I are looking for a place to live in Chingford. Jessica Roche at the Douglas Allen office there has been unbelievably helpful, beginning with a long chat on the phone about what we’re looking for, then a meeting in the office where she set me up with a solicitor for selling my flat and buying new property, and then driving us around to viewings in Chingford as we don’t have a car. She is amiable, forthright, professional, and discreet. She personified going above and beyond the call of the trade.
Mr · 18 November 2018
Agent replied · 28 October 2024
Dear Mr Lee,Thank you for taking the time to post your 5 star review regarding Jess in the Chingford office. Jess prides herself on being helpful to her clients and going that extra mile !It is always great to see that her work is being noticed.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotExcellent service
When choosing an estate agent to sell our house we went with Douglas Allen because we were hoping to move ahead quickly, and they seemed to be geared up to offer what we were after. Right from the start we got great advice and service. Our house was immediately marketed to a good number of people, and following a number of viewings within the first week we received two very good offers that were at the top end of the estimates we had been given by a number of estate agents. We had the benefit of the services of Robin and Aseena who were excellent, and led us through the process empathetically and with great experience. We are now at the point where, hopefully, completion is in sight. Thank you very much.
Mr · 5 November 2018
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 1/5
TrustpilotWalthamstow office unacceptable
We are trying to buy somewhere in the area of Walthamstow and I came across this estate agent office via rightmove. Last week I gave them a call and booked to view two properties, one on Garner road and one in Lyne Crescent in Walthamstow. Throughout the entire week the manager was trying to convince us to go and see their financial advisor, even if we have a mortgage in principle, which was unnecessary and wasn't listening to what I was telling him. When he finally got over this we finally booked to see the two properties, all confirmed via emails and SMS. When we turned up at the first property on a freezing Saturday evening no one was there. We knocked on the door but no one answered, therefore we decided to call the number provided. We got through to a calling centre (who were very nice), I explained the situation and they tried to get in touch with the person we were meant to have the viewing with. However, they didn't manage to hold of him. My wife is 6 months pregnant and we ended up standing in front of the property in the freezing cold for over 15' before finally deciding to leave. This is the second time they never show up, as we had a similar experience in a flat on Brettenham road back in September, where they mixed up the dates and no one appeared again. We are very annoyed by these people and of course I will stay away from now on as they failed to provide a decent experience twice. I would also encourage all home owners to steer away from them too.
Ioannis · 28 October 2018
Agent replied · 28 October 2024
Dear Loannis Thank you for taking the time to share your experience with us and we are very sorry if the service that you have received has not been to our usual standard.Please be assured that we take any feedback very seriously and we would like to discuss your comments in more detail. Consequently a member of our Customer Relations department will be in contact with you shortly. Thank you. Kind regardsDouglas Allen
★★★★★ 5/5
Trustpilotbrilliant!
Very helpful throughout. The Senior branch manager Robin Bowden was great in securing the property and throughout the process of exchange and complete Tanya Keene was always very helpful and always available for advice.
Jack · 8 September 2016
Agent replied · 28 October 2024
Dear Jack, we are very grateful for you taking the time to add your comments on the service form our Chigwell Office, we fully appreciate that buying a home is a big challenge for many people and by helping them identify and secure the right home and then having a dedicated sale progression team being Tanya on this occasion really does help to make the moving experience better for all concerned. We look forward to helping you or any friends or family ion the futureKind regardsPaul IngletonAssociate Operations Director
★★★★★ 5/5
TrustpilotAbbie Wilson is a credit to her…
Abbie Wilson is a credit to her company. She is excellent at her job, very helpful and friendly. this is what Great customer service is about. Cant recommend highly enough !
Jeff · 14 May 2019
Agent replied · 28 October 2024
Dear Mr Vine,Thank you for your 5 Star review and comments relating to Abbie at our Basildon Lettings operation. I am glad you benefitted from her knowledge and help and she will be delighted by your kind recognition.Kind regards,Jon Holden - Managing Director
★★★★★ 2/5
TrustpilotChadwell heath, so unprofessional!
Had a very stressful time selling through Chadwell heath branch, Michael allowed potential buyers into our property before exchange had been done, they stayed for a whole day doing work & had a moving in ceremony, even though at this stage it wasn't their house! They never asked us for permission, good job we had good neighbours advising us what was going on! We had no phone call from the manager as off sick, Michelle never bothered to contact us either. Very poor service all round, this went through the whole complaints procedure, & onto ombudsmen. All could have been avoided if Michael had acted in the professional manner in the 1st place. Would never recommend or use again.. in answer to your reply, unfortunately it happened, your customer relations dept was good in dealing with it, just not the branch.
Tracy · 20 September 2018
Agent replied · 28 October 2024
Dear TracyThank you for taking the time to leave us your feedback.We are genuinely sorry that you feel this way despite having entered into substantive communication with our Customer Relations department and having reached a mutually agreeable resolution to the concerns that you have raised.We hope that we have at least been able to demonstrate to you that we take our customer's experiences extremely seriously and we would like to thank you again for contacting us.Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotI would not hesitate to recommend this…
I would not hesitate to recommend this company to anyone, they are 100% excellent; if I could leave 10 stars for them I would!They marketed our late father's house energetically, professionally and very successfully and achieved an excellent price for it. I don't believe any other estate agent could or would have done the same.From start to finish, their communication has been absolutely brilliant. EVERY single person I have spoken to at Douglas Allen has been friendly and helpful. I've communicated most often with David Tomlins and with Chelsey Baldwin and so very special thanks are due to both of them :)Thank you all for such a brilliant service, it is deeply appreciated.
Mrs · 17 September 2018
Agent replied · 28 October 2024
Dear Judy, I am really pleased to hear that the Hornchurch office offered you an excellent service and that you would 100% recommend them. Being energetic and professional is the key to achieving the best price. I can also see that our communication was brilliant, we are fully aware especially with technology taking over that keeping in contact with buyers and sellers are the key to helping things move smoothly.I have passed on your thanks to David and Chelsey and remember we are still around if you need any further help.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotClear, professional service for first time landlords
I met 6 different estate agents and Chloe Costa from Douglas Allen easily stood out - she presented the costs and services of a managed let clearly and succinctly. We are first time landlords and this clarity was important. It has been smooth going from the point of agreement and Abbie Wilson communicated with us clearly as the house went up for rental. The property was let and agreed within a perfect timescale for us and our moved was made easier because of Chloe and Abbie’s professionalism.
Phil · 17 September 2018
Agent replied · 28 October 2024
Dear Mr Cleaves,Thank you so much for your detailed feedback and 5 Star review relating to our Lettings team at Basildon. We realise that the whole process can be quite daunting which is why we take a professional approach to matters and strive to provide a premium service which I am delighted to hear you have been the beneficiary of.On behalf of the team, thank you for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 1/5
TrustpilotWorst experience during my recent purchase
Really worst experience during my recent buying of a property. I have viewed and worked with many other agents but no one has this kind of attitude and communication at all.I was ready to increase my offer for £15000 but the Senior !!!!! Marketing Consultant, named Nabeel Ali didn't let me increase my offer saying that no need to. Afterwards, he miscommunicated with the vendor regarding our chain even though he was aware that we have the buyer ready with the approved mortgage application. From the beginning, he was tricky and rude. Never had this kind of experience with any professional person.Such a shame !!
Khyati · 6 September 2018
Agent replied · 28 October 2024
Dear KhyatiThank you for your feedback.After investigating the comments that you have raised, please rest assured that your increased offers were submitted to the seller by Nabeel and the position of your buyer was not discussed with them at this stage. As yours was not the only offer received, the seller made the decision to accept the offer from whoever arranged a survey first. We fully understand how frustrating and disappointing it can be when your offer is not the successful one however we have no control over this decision which is the seller's alone to make.Nabeel had not intended to come across as rude or dismissive during any of your conversations and we offer our most sincere apologies if he inadvertently did so. We strive to deliver outstanding customer service to all of our customers and we are sorry if you feel disappointed with your experience on this occasion. We would like to wish you the very best with your property search and should you wish to discuss your experience in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802. Thank you. Kind regardsDouglas Allen
★★★★★ 1/5
TrustpilotKEEP AWAY FROM THESE GUYS
KEEP AWAY FROM THESE GUYSI was promised a professional service; they insisted on their conveyancers who had little understanding of leasehold ownership, i was strung along for almost 9 months ignoring many of my calls, it was not explained about a request for a change on the head lease until many months later. I lost my buyer who said she no longer believed a word these people told her, my cheap mortgage for the new property i was buying , my income as my tenants had to leave when in fact the completion dates where all pie in the sky. I've lost over £8000, and am considering legal action and the stress and costs continues.
Paulette · 5 September 2018
Agent replied · 28 October 2024
Dear Paulette Thank you for providing us with your feedback.We recommend certain conveyancers due to previous and consistent experiences of excellent customer service and regular communication. We are therefore sorry to learn that this may not have been your experience. Whilst we recommend these conveyancers, they remain a separate organisation to Douglas Allen and we would therefore encourage you to discuss any issues that you have directly with them. The conveyancing process can often be protracted and unfortunately delays can occur if issues arise. Whilst our staff endeavour to assist our customers during this stage as much as possible by acting as liaison between the parties involved, they have very little influence and control during this time and can only relay the information provided to them.We are sorry to learn that your sale has recently fallen through and fully appreciate your frustration. We trust that the branch are continuing to assist you with finding another buyer as quickly as possible however in the meantime, we would encourage you to contact our Customer Relations department on 01702 540802 to discuss your experience in more detail. Thank you. Kind regardsDouglas Allen
★★★★★ 1/5
TrustpilotMy elderly parents signed up with them…
My elderly parents signed up with them to sell their house. Douglas Allen then put it on some strange scheme of equity release. I complained and they apologised and removed it. The house was sold via Lawlors in May. We cancelled the contract with Douglas Allen twice and received confirmation They still published the house despite their wishes. We then got an e mail in early July to say they’d stopped. Today ( 3 months later) my parents got a letter saying ithey needed it be put in writing again. If you have older or vulnerable sellers please do not use this agent.
Fiona · 18 August 2018
Agent replied · 28 October 2024
Dear Ms McCormack Thank you for providing us with your feedback. Please be assured that we have no involvement with any equity release schemes. This property was marketed on a dual pricing plan with Homewise, as initially agreed with your parents, and this has no detriment or effect on the equity in their property. The property was withdrawn from Douglas Allen when the first sale was agreed through another agent however your parents reinstructed the Chigwell office when the sale fell though. When a subsequent sale was agreed, marketing was suspended on request and kept on hold until Chigwell office was informed that completion had taken place. This was in your parent’s best interests as it would have expedited remarketing through Douglas Allen again if the second sale fell through. Please accept our apologies for any confusion caused by the most recent letter your parents received, which was unfortunately sent to them in error and can be disregarded. We hope that the move went smoothly and wish your parents every happiness in their new home. Kind regards Douglas Allen, Customer Relations
★★★★★ 4/5
TrustpilotDouglas Allen did a good job selling…
Douglas Allen did a good job selling our house where previous agents had failed. Having the input from both Douglas Allen offices was particularly beneficial. Aseena was particularly enthusiastic, helpful and polite.
Gemma · 16 August 2018
Agent replied · 28 October 2024
Dear Ms MacQueen,Many thanks for your kind words regarding Douglas Allen for mentioning the help received from Aseena at our Woodford Green office, she will be delighted with your recognition and that she was of such assistance in selling your home.Many thanks for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat team at the Epping Branch
Great team at the Epping Branch! Always happy to help, especially Ian who was my main contact. Ian went above and beyond and made my journey easy and stress free! Thank you to all the team at Douglas Allen. Frances Jones
Frances · 30 April 2023
★★★★★ 5/5
TrustpilotHighly recommended
Excellent service, highly recommended. Extremely professional. Hasan, Faisal and their team handled our transaction very well. Constant weekly updates. Hasan was a credit to the company. Very warm, friendly and knowledgeable.
Rana · 28 March 2019
Agent replied · 28 October 2024
Dear Rana, I ma pleased that you received the excellent service that we strive to achieve on every occasion, keeping clients informed on a regular basis and ensuring the staff have the knowledge and experience to handle any issues that may occur is the key to helping people have a successful move. I will pass on your thoughts to all involved.I wish you all the best for the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 1/5
TrustpilotI only give them one star ..
I only give them one star ... But i would give them 0 stars ..... The lady who came round my flat gave a very good sales pitch told me my one bed room flat would have an open house and be sold on the monday morning ..... The first open house was canceled , they told me due too hot weather and football .... The second one was all booked in and when i phoned to confirm it , they told me the lady who booked it in was on holiday and she didn't even tell me it had been canceled again ....They didn't even phone me with up dates or anything ....I had them on contract for 6 weeks what a total waste of my time ..... I wouldn't use this company at all this was the basildon branch ......
Natalie · 10 August 2018
Agent replied · 28 October 2024
Thank you for sharing your experience with us and we are sorry to hear that you were disappointed with the service you received on this occasion.When Joelle carried out an appraisal of your property she informed you of a success story in which our Basildon branch had listed a property on a Friday afternoon and our customer had accepted an offer on it the following Monday morning. Whilst this is unusually quick, we would strive to have similar interest and success in selling your property.Joelle recommended an asking price for your property however you understandably wished to test the market by trying a higher price initially. Joelle agreed to this with a view to reducing the price if it did not receive the level of interest that we would expect.It is regrettable that your first open house did not receive the interest expected, which we believe was due to the asking price. Unfortunately the customer who wished to attend cancelled because of the England World Cup football match, which also affected the second open house event scheduled and other property viewings. We apologise sincerely if you were not advised that it would not go ahead. Communication appears to have been regular and effective outside of this issue, however we are sorry for the frustration caused and thank you kindly for your feedback.Customer Relations - Douglas Allen
★★★★★ 5/5
TrustpilotI found the services of Douglas Allen…
I have found the services of Douglas Allen to be extremely professional and reliable since my property first went on the market with them in May. My flat was sold relatively quickly due the expert services they provided and even when the buyers pulled out of the first sale, Douglas Allen responded swiftly and efficiently to ensure the property was marketed and sold once again in no time at all. In particular I would like to acknowledge one of their marketing consultants, Michael Aloto, who was brilliant throughout the whole experience. He was helpful, supportive, understanding and a true professional throughout. All of his hard work into making the sale of the property go so smoothly, especially the second time around will always be appreciated.I would definitely recommend Douglas Allen to anyone wanting to sell their property in the future.Maxine.
Maxine · 9 August 2018
Agent replied · 28 October 2024
Dear Ms Holder-Crichlow,Thank you sincerely for your kind words regarding the sale of your home through our Chadwell Heath office and in particular the help and support you received from Michael there.Michael is a true 'property professional' passionate about customer care, he will be absolutely chuffed he was instrumental in the successful sale of your home.On behalf of Les and his whole team, thank you very much for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotJust wanted to mention the excellent…
Just wanted to mention the excellent service that I have received from Hassan at the Eastham branch. I had come in to the branch and explained my current mortgage is ending. Hassan had advised me to speak to the in house mortgage broker at the branch who may be able to help find better deals for me. I have found Hassan to be very professional only to happy to help in all matters throughout the entire re-mortgage process, a true credit to the company, Highly Recommend.Many Thanks again everyone at branch for all your help, been a pleasure.
Payas · 7 August 2018
Agent replied · 28 October 2024
Dear Payas,Thank you very much for taking the time to post this 5 Star review of Hassan at our East Ham office. Hassan is a true professional and will be delighted his recommendation of speaking to one of our experts was so helpful.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotAndrew Bilby - Top Notch!
I would like to thank Andrew Bilby of Chadwell Heath, Douglas Allen.His professionalism, patience and persistence in sensitive soul destroying situation, he would not give up.Thank you Andrew ! top notch!
Margery · 19 March 2019
Agent replied · 28 October 2024
Dear Margery, I have passed on your thoughts to Andrew and would like to thank you for your feedback. Not giving up and finding the way we can help our clients is key to really being an effective agent. Andrew as a sales progressor dedicates his time solely to liaising with all parties in the chain to ensure that any issue is resolved as soon as possible. Something that is often missed by many agents.I wish you all the best for the future and would love to help again in the future if we canKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 4/5
TrustpilotChallenging Sale.
Dealt with the Barkingside Office to sell my Mother's property as executor of her will. Used the "Best Bids" option and quickly had several offers. Unfortunately the purchaser, who was a cash buyer, caused all sorts of problems to everybody by his continual "stalling" tactics. It was frustrating to us, our solicitor and the agent; until Douglas Allen eventually forced his hand by finding another buyer.Overall, the service was good. I would especially praise Bilal Ahmed who we dealt with. He was very professional and helpful throughout the process.
Dave · 22 July 2018
Agent replied · 28 October 2024
Dear Dave, I am pleased to see that our "Best Offers" process helped secure several offers on your home, although I am really sorry to hear that the buyer was continually using stalling tactics, we always will qualify buyers and carry out the due diligence for each buyer, the one thing you cannot guarantee or check is their desire to proceed to a speedy conclusion although with the years of experience we try to. I am pleased to see that Bilal and the team agreed to re-market the property to find you another buyer. As you say this then motivated the original person to move forward.I will pass on your thanks to Bilal regarding his professional and helpful manner.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
Trustpilot(Barkingside, IG6 2AD)
Probably the most nicest, honest and hard working bunch you'll ever meet. In fact, they are the the most nicest, honest and hard working bunch you'll ever meet!!Purchased my first property from them and they were always just a phone call away to help me through this transaction. They also went above and beyond by going out their way whenever possible and I cannot thank them enough. There are many estate agents on the high street, but there's only one Dougless Allen.
B · 12 July 2018
Agent replied · 28 October 2024
Dear B ahm, At Douglas Allen we fully appreciate that being honest and hardworking whilst going above and beyond what is expected is exactly our aim. As you say we are looking to help you from the first time we speak right through until you collect your keys, even after where required. We always look to not only deliver what is expected but to as you say "Go above and beyond".Thank you for using Douglas Allen and we look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 4/5
TrustpilotZik, Loughton Branch
My overall experience of Douglas Allen has not been great, appointments have been double booked, resulting in several buyers turning up at once, which frankly was not ideal for the Seller.However, the exception is Zik Ikeh at the Loughton, Essex branch. He has been extremely diligent in only recommending to me properties which met the criteria I set, and has gone over and above to help me find the perfect property. Whether or not I buy, he has been the only negotiator at DA who actually listened to my requirements, and did everything possible to help me match up with the right property. He has done much to improve my overall opinion of the Company.
Gaynor · 6 July 2018
Agent replied · 28 October 2024
Dear Ms Lane,Thank you so much for your feedback, it's very useful to know so we can improve. Sincere apologies for the double boked appointments, I realise this can be very awkward and will find out how this happened because it is very rare.Zik will be delighted with your comments regarding the service and help you received from him, he has a real passion for customer care and a diligent, professional attitude.I hope we are successful in finding you the dream home you are searching for.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotMoving home was a big decision for us…
Moving home was a big decision for us but we wanted to be near our daughter, we met with several agents and then Jess came to see us and informed us of there Best Offers selling process. we opted for this and received 7 offers and achieved £10000 over the asking price which was £20000 what the other agents said. The whole team were great, James managed to negotiate our sale and with him and Jess by our sides it was no where near as stressful as we thought it would be.
Mr · 29 June 2018
Agent replied · 28 October 2024
Dear Mr Lewis,Thank you for taking the time to post your 5 star review regarding Jess, James and the team in the Chingford Office. I was pleased to see that you opted to use the BEST OFFERS for of our marketing which is the best way to achieve the best possible price for your home. It just shows that if you fully expose your home to all the major websites along with our marketing over a set period what can be achieved ! £10,000 over your price is fantastic . I hope you will be happy in your new home.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotWe bought a new home in Buckhurst Hill…
We bought a new home in Buckhurst Hill through Shana at the Loughton office. Shana was really helpful, professional and patient with us. Thoroughly recommended.
Geoff · 19 March 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service from Douglas Allen - East Ham office
My search as a first time buyer for a 1 bedroom apartment in East Ham and surrounding areas commenced in May 2017. As there were a few properties of interest advertised by Douglas Allen - East Ham Office, I visited their office several times and viewed several properties in my areas of interest. During several my visits I received a very cordial, friendly and efficient customer service from 3 staff members namely, Hasan Anwar, Natasha Facer and Maureen Grey. They also introduced me to the most brilliant, capable & friendly Mortgage Advisor named Faisal Noor of Mortgage Matters. I also received valuable advice and guidance from them during a long and tenuous search property search during which 2 properties I had 2 offers accepted which fell through due to sellers withdrawing at the 11th hour due to various reasons. I have finally been able to purchase a property at my third attempt!I will have no hesitation in recommending Douglas Allen - East Ham Office and in particular the 3 said staff members to any prospective property purchaser. I would also like to record my personal appreciation and thanks to the 3 named persons for the very personalised service I received from them which I felt went beyond their call of duty.
G · 23 June 2018
Agent replied · 28 October 2024
Dear G N Perera,Thank you for taking the time to add your feedback of our office at East Ham and the sales team and Mortgage advisor. Being friendly and helpful as long as being able to offer the best advice is always our key aim. Also your feedback on Faisal Noor and the brilliant advice he has offered you. We always understand that helping someone find their Dream Home and then working with them until they finally move in is key to being a successful agent. I am sorry to hear that you had been let down by some owners but I am so pleased like our team that you got there in the end.All the best for the future and we all look forward to helping you again in the future.Kind regardsPaul Ingleton - Associate Operations Director
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