Douglas Allen Loughton reviews in Epping Forest

★★★★★ 4/5

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First house purchase...

We've just completed our first house purchase and would like to thank Douglas Allen for their assistance during the process. They had a wide range of properties available for us to view, and showed real interest in finding a property which suited our requirements. The prices they were advertising were also fair and they weren't aggressive or pushy in their sales techniques, which can't be said for many of the other agents we spoke to around the same time!Trish and Sarah, thanks so much for your help lining up properties for us to view and for helping us to find our new house! Tanya, your work pushing our house sale through was invaluable and we have no doubt that it was down to you that we were able to complete before our rental contract finished. Douglas Allen additionally connected us with Mortgage Matters and Move with Us, both of whom made the buying process so much easier and less stressful.

Grace · 17 June 2018

★★★★★ 5/5

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House marketing - IG6

I would highly recommend the Barkingside team for their professional service in marketing our property. We carried out analysis of three Estate agents two of which were high-street trading and one online before we entrusted the sale of our property to Douglas Allen. Their initial presentation, knowledge and experience team of agents provided an abundance of local sales knowledge and support throughout the selling process. In essence having had in excess of fifty viewings we achieved the sale at the price expected within three weeks of marketing which involved extraordinary effort from all of the Douglas Allen team.Not the first time I have used Douglas Allen, we were impressed with the service the first time we used them twenty eight years ago and they still lead the field............amazingOur Thanks to BiIal, Kailesh, Micheal & Amer Good Job guys !

John · 9 May 2018

★★★★★ 5/5

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Fantastic service at the Walthamstow branch

We tried to sell our flat with an online agent, this fell through and so we went to Douglas Allen Walthamstow. Maria case round to see us on a Saturday, she extended her working day to make this convenient for us. She advised us of the right price, explained all the paperwork clearly and had viewings booked in within a few days. She had found us a buyer within two weeks. She then found us a perfect house to purchase and our offer has been accepted! We are now working with the team at the Walthamstow branch to make sure this all goes smoothly. Everyone has been super helpful including Ben and Andy. THANKYOU!

Annie · 3 May 2018

★★★★★ 5/5

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Great experience

Great experience, Our sales advisor Dale was very helpful in regards to any questions we had about the property, process and continues to help us in our search for our home.

Shauna · 15 January 2019

★★★★★ 5/5

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We bought a property through this…

We bought a property through this agency and our sales adviser was Aseena Young; She’s very professional, because she presented the property with enthusiasm and made us to understand all the benefits we can get if we’ll go ahead.We recommend the agency and the agent as she’s the best!

Alisa · 20 November 2023

★★★★★ 5/5

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Selling our house through Douglas Allen…

Selling our house through Douglas Allen (Chingford)has run really smoothly from the moment Jess walked into our house and fully explained everything to us we opted for a 6 week sealed bids process to which Caitlin and Jake showed the viewings around on open days making it stress free for us as we had days out as a family. The day soon come round to open our sealed bids and that evening we celebrated our offer to which we were majorly happy with,everything has been quite exiting!The team at Douglas Allen are all really approachable and understand the importance of communication and are always happy to reassure or give helpful advice on the other end of the phone, James has a brilliant team and this stems from himself demonstrating how he wants things put into practice. Thank you all for all your work so far and here's to the future!

Rob · 7 April 2018

★★★★★ 5/5

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House sold at over asking price during first viewing

10/10 and exceeded expectations ! Having not sold a house for over 30 years we were very wary of Estate Agents. Especially when Matthew valued our house at far more than other agents, and the commission was also higher. However the Douglas Allen Web Site looked better than that of other agents, and working on the principle that you get what you paid for, we signed up for a sole agency with Katie. She was very patient and spent ages going through the options with us, ensuring we were happy.The third couple to view the property on the first weekend of viewing came back and made a good offer that we were pleased to accept. All conveyancing went promptly, helped along by dedicated Sales Progessor Tanya. We have now exchanged and will be completing at end of month. Can't believe it all went so well. Many thanks.

Barbara · 2 April 2018

★★★★★ 5/5

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What a wonderful team in barkingside…

What a wonderful team in barkingside they are absolutely amazing :), I couldn't have done it without kaliesh and ziyaad. An amazing professional and brilliant service I have recieved from both of them.. I am so glad I chosen Douglas Allen Stress free, kaliesh and ziyaad been very helpful dealing and Promptly answered all queries I had. Friendly personality and helping me with the things I didn't understand.. kaliesh has been soo patience with me and guided me all the way.. as I am a first time buyer..couldn't of done this without his advice and guideness.. he really allow me to enjoy this big step without stressing.. I just feel so blessed that I have met him,ziyaad been great with the mortage side really made me feel so sercure.. you also can't forget Bilal,Micheal,Ammer for the brilliant and patience friendly guideness when kalish isn't around they was always ready to help me... thank you so much.. xx

Kokila · 26 February 2018

★★★★★ 5/5

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We have been buying a house

We have been buying a house over the last few months and really felt compelled to write about the amazing efforts Jessica from Douglas Allen made even though we have unfortunately not brought a house through them as the house we are buying is through another agent. Jessica has gone above and beyond to try and find us a property and I just wanted to let people out there know what a fantastic professional service we got from them and didn’t want to not mention this to all looking to buy or sell. We will use your services again in the future Thank you once again Jessica all the best

Sharron · 25 January 2018

★★★★★ 2/5

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Walthamstow Branch: Not recommended. Bad experience.

When we first met Maria for our valuation we were initially impressed. She was chatty, lively and seemed like she cared about us and our desire to move to a bigger home (by selling our one). She valued our property at a comparable rate to the other two agents we met and, although the most expensive of the three, we decided that following our discussion her, Douglas Allen were the ones to work with us to sell our home. They even tempted us with an ‘early view’ of a property they thought we’d like. After that it went downhill.Despite putting a bid on the ‘early view’ property, nothing ever materialised. But they never told me the offer was rejected. It took multiple phone calls and chases for them to finally tell me that the owners were actually unlikely to sell. They talked up their ‘innovative’ online management system, where we could monitor feedback and bids, but we did not receive ONE call from them updating us post viewing. Not one. I had to call in for updates every single time and several times left messages that went unanswered, prompting further calls. Not good. Looking back, with hindsight, they also rushed us through the contract stage and although didn’t wilfully hide anything from us, were not very open about contract lengths, (5 MONTHS!) cooling off periods and fees (calculated as a % but then written in to the contract as a set fee). I had multiple ‘heated discussions’ with Maria about their lack of willing to work with us on property pricing. Whilst they kept telling us they thought we should drop the price of our property to get a sale, they weren’t willing to lower their fixed fee. I was expected to drop my house price by tens of thousands, but they were willing to budge on their fees. Not really collaborative. It only got resolved as we neared the contract end date and I threatened to see out the contract without dropping the price. All very stressful. Terms liked ‘threatened’, ‘unwilling’ ‘heated’ ‘stressful’ are the last things you want when selling your home. It’s stressfulEnough and a good estate agent can help mitigate that stress (or so I’ve heard). Working with Douglas Allen made the entire experience worse than it should have been. I would like to say the interactions I had with Ben Ryan, one of the agents who showed our house to people, were always positive and friendly and should he move to a different agency, I would happily work with him again. But that’s the only positive I can say. I honestly would struggle to recommend an estate agent less, and would strongly advise anyone considering to work with them to look at this review and consider their choice again.

Dan · 25 January 2018

★★★★★ 5/5

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Gizem @ Chadwell Heath - The perfect example of how an estate agent should be!

I have dealt with a number of different estate agents when looking for a home, and i can honestly say Douglas Allen was, by far, better in every aspect. They remained professional and informative, which put me at ease thoroughout the entire process. Gizem in particular was helpful from the very first viewing all the way through to completion. She kept me posted throughout and made every extra effort to fit additional viewings around my busy schedule. She was honest & friendly, and did not come across 'too hungry' (unlike other agents) which quickly built up trust - this was invaluable for a first time buyer.

Tam · 24 January 2018

★★★★★ 4/5

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House Sold

My house took several weeks to sell despite a fairly large number of people come to view. In the end i dropped my house price as after several weeks and several discussions with the team at Douglas Allen I felt my house was priced a little high, this did not help as there was also competition in the same road as mine when a neighbour also put her house on the market the same week as me at a considerable lower price. After Sales team was also excellent.

Kay · 9 January 2018

★★★★★ 5/5

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Nathan was so attentive and kind during…

Nathan was so attentive and kind during the process that help me out a lot. Will work with them for sure

Rafa · 11 November 2021

★★★★★ 5/5

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Natasha Facer, East Ham Branch, Douglas Allen - Excellent service

I want to share how impressed we are with Natasha Facer and the fantastic support, advice, guidance she has provided, and is still providing, in relation to the sale of our property. Her professionalism, patience and support has been second to none. From our first meeting with Natasha we knew we were in good hands. She impressed us with how quickly she proceeded with the sale, from the valuation, arranging photographer, marketing of the property and having viewings - all in the space of just over a week. We have been able to contact her with any queries at any time and she takes the time to respond to our many questions and reassure us when we are unclear and unsure of how to proceed. She is an asset to Douglas Allen, and I am so pleased she is our agent.

L · 13 December 2017

★★★★★ 5/5

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I would also like to thank peter …

I would also like to thank peter arrowsmith in hornchurch branch.We wasted a few months with a previous agent, very dissapoiting low viewers over the months. Then I changed to use Douglas Alan and another agent. My property had only 2 days of viewers then sold! So peter came along, very friendly, laid back, understanding, positive and professional. Each time I contacted him or had questions, he was very clear and helpful. People like him really does make a difference, not too serious, pressurised or being competitive, so more relaxed and trustworthy.In the end of the completion day, I was running so late 4pm to hand the keys over to him and he did not stress, complain or rush me at all, which definitely was a bonus!I really appreciate and very glad we had chosen Douglas Alan. If only we had chosen them in the first place..Great team work to all staff!

Lesley · 23 November 2017

★★★★★ 5/5

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A big thank you to Douglas Allen

A big thank you to Douglas Allen, Epping branch who helped us sell our house very quickly.The team at this branch were excellent. Matthew, the Branch Manager, was extremely friendly and helpful from the beginning of the process through to the end. We were always kept in the loop and felt we were in safe hands. I would also like to mention Kate because at one point our house sale fell through and she called and delivered the news in a very sensitive, kind way and we needn’t of worried as we had another offer within days!I would definitely recommend this branch as I found the whole process stress free and straight forward.

Mel · 10 November 2017

★★★★★ 5/5

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Well done Sam and the Loughton branch.

Sam Senior at the Loughton branch has been very helpful. On the phone he is always pleasant, courteous and friendly. He has stayed in touch with me regularly, updating me on new properties and offering advice if I've asked for it. Sam through Douglas Allen has sent me information about all properties I might be interested in. This branch is one of only two estate agents in Loughton that have done so. Despite giving my details and requirements to all the other estate agents in Loughton four times now, (as this is the number of times that I've had to go through this process in the last 18 months), only Douglas Allen and the other agent have sent me through information, kept in touch and updated me. It was a waste of time, going into any of the other agents to register my requirements!Well done Sam and Douglas Allen and thank you.

Angela · 4 November 2017

★★★★★ 4/5

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I have to say have received a very good …

I have to say have received a very good professional service from the Chingford Douglas Allen team. They have been pro active , responsive and really assisted with not only the sale of our property but also the purchase of our new one. We have been able to speak to them re any issue so and they have advised us and guided us through thsi stressful process. Jess in particular has been incredibly helpful o would have no hesitation in recommending them.

Carol · 1 November 2017

★★★★★ 5/5

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Would recommend

Great experience with Douglas Allen as a first time buyer - Adam was responsive, friendly and happy to help. Quite different to what we had experienced with previous offers and estate agents!

Collette · 1 November 2017

★★★★★ 5/5

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Well worth that little bit more!

We are both 71 yrs old and were looking to buy and sell a house. By chance we walked into Douglas Allen's Chingford office. We had been told they might be a bit more expensive, but gave a good service. We were welcomed by a very friendly bunch of people who quickly put us at ease. They efficiently run through our options, and we settled for the one that best met our requirements. We are so pleased we choose this office, the service has been excellent from the start and the whole way through. The team are - Jake on front desk, courteous, polite, well dressed and a big smile, Jessica (Sales) super efficient, knowledgeable, informative, and very sympathetic to our needs, Natasha (co-ordinator & liaison) always on the ball, kept all parties well informed, she especially impressed the couple who's house we were buying. Then there's James (Branch Manager) he kept his whole excellent team together, lighten the mood and helped us through a few sticky moments.Thank you for your much appreciated service. we would recommend you anytime to anyone who needs that little bit extra.

Geoff · 30 October 2017

★★★★★ 5/5

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Top marks all around!

We recently met Max the newest member of the Douglas Allen office in Woodford, top marks to him for being so enthusiastic about his job and trying to help us out! It’s a attitude we have learned to expect from Douglas Allen. Even though we have been looking for a while because we are hard to please when we call in or go to viewings we always get very friendly helpful service from Andy, Jordan and Ryan, really everyone! Keep up the good work whoever is hiring. x ML

M · 29 October 2017

★★★★★ 5/5

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Great finishers

The Walthamstow real-estate agent that sold me our first ever home (summer 2017). While as first time buyers it took us a while to get a rhythm of the time frames involved, we quickly realised that Douglas Allen was doing an amazing job at managing a very awkward seller for us. Likewise the property would not have completed without the dogged efforts of their sales progressor Andrew Bilby who almost single handedly shepherded through a VERY complex restriction on title issue with the local borough and their representatives - going above and beyond to get the sale completed. Not always a easy journey but would recommend the East Ham and Walthamstow Douglas Allen team to anyone.

Tomas · 24 October 2017

★★★★★ 5/5

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Pleaseantly surprised

Once I found the house I liked, I exchanged in just over a month - which was so quick it took me by surprise. Douglas Allen provided me with a lovely staff member called Tanya Keene to act as a "go between" my solicitors and my sellers solicitors. She was polite, efficient, always answered calls and kept things moving - I rarely needed to chase anything, it was all done for me. I found this process was far less stressful than I expected but that was mainly down to the professionalism of Tanya.

Customer · 19 October 2017

★★★★★ 4/5

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Nabil was very efficient

Nabil was very efficient, arranging many potential buyers to look at our property. We were kept informed both verbally and in writing and sold the property for more than the asking price.

Mrs · 18 October 2017