Trusted Agent profile · Epping Forest
★★★★★
1,760 reviews across 1 platform
234 High Road, Loughton, IG10 1RB, Epping Forest, IG10 1RB
Part of Douglas Allen, see every office.
Douglas Allen's office in Epping Forest, at 234 High Road, is rated 4.7 out of 5 across 1,760 reviews on 1 platform.
Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotChelsey Baldwin at Douglas Allen
Chelsey Baldwin has been exemplary throughout our long six month ordeal to get exchange. She was always available, always polite and courteous and was a pillar of strength to us all the way through.
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
1/5
TrustpilotPoor experience all around
5/5
TrustpilotGreat service from the Loughton & Epping offices!
Everyone in the Loughton and Epping office were fantastic in helping us find our perfect home. They kept us informed every step of the way and ensured the process was as smooth as it could be. Special thanks to Simon, Dan, Janine, Tanya, Saif and Stefan.
Dear Sian,Thank you for taking the time and trouble to post this 5 Star review, I am delighted you were helped so much by many of our team. On behalf of us all I wish you many years happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotProof is in the house keys!!
Proof is the the house keys!!! Look no further if you want a professional, friendly service that fulfills it's promises. Heather at Loughton you are a star!!
Dear Kim,Thank you very much indeed for your 5 Star review of Heather and our Loughton office, they will be delighted they were able to find your dream home.On behalf of everyone I would like to wish you years of happiness there!Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotFriendly and Calm
I would highly recommend douglas allen. All the staff were great and very professional especially Ray, Janine and Maria.I they were a lot better than alot of the other london estate agents when chasing up and they explained the process at every step.5 star service.My Coley
Dear Mr Coley, Thank you for passing on your kind feedback about the Wanstead office mentioning Ray, Maria and our sale progressor Janine, We always remember that moving home can be a very stressful time especially as there are so many hurdles to jump through, as a company we employee specialist sales progressors to ensure that the clients receive full and regular updates allowing time for our sales team to specialise in helping the clients find and sell their homes. I would like to wish you all the best with your move.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotMichael at Chadwell Heath
Michael is a credit to the Chadwell branch. He really makes me feel like a premium customer. Very hard working and attentive and always makes the time to call me about new properties. Thank you for all your hard work. I recommend to all.
Dear Miss H,Thank you for your 5 Star review of our Chadwell Heath office and the 'VIP' service you received from Michael, he will be delighted he was of such assistance to you in finding your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotRichard @ Douglas Allen East Ham
I would like to give a special shout out to Richard who has helped me to find a home of my own, he was really helpful and kind, also very kind, I hope more people like this existed in the industry!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotThank you to Stephen Ford and the team…
Thank you to Stephen Ford and the team in a difficult time selling a Property in Woodford, always kept upto date and any queries quickly advised and resolved. Would definately recommend them as an Estate Agent.Rob C
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotI would like to thank Zik Ikeh
I would like to thank Zik Ikeh - Loughton branch for helping me find my somewhere to live over the past 2 months he’s been very helpful arranging viewings answering any queries I have about property’s and finding me somewhere thanks Zik !
Dear Lee,Thank you for your kind words about Zik at our Loughton office and 5 Star review, he will be delighted to hear you have found his help so beneficial.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotHelpful and instrumental in making the move happen!
Great proactive service from start to finish. Daniel made the negotiations easy and fast and Janine was key in making the sale go through. I literally could not have moved without them! Very professional and friendly to work with. I can not recommend more highly!
Hi Laura, Thank you for taking the time to put your review online. I am pleased to hear that Daniel and Janine both helped you through the sales process and got you moving. Janine is a great asset to us in our after sales department and it's pleasing to hear that she was key.Thanks againRob wadeAssociate Operations Director
5/5
Trustpilot10 Farrow House - Excellent overall service through a very long transaction.
What should have been a simple transaction turned out to be both difficult and very long. Throughout this we found that both Peter and Nicolle were highly responsive. It felt as it nothing was too much trouble. We would like to personally thank them both.
Dear Mr Russen,I am sorry to hear that your sale seemed to be protracted. I am happy though that Peter and Nicolle at our Brentwood office were of great help to you throughout this time and that you have awarded then with a 5 Star review. Both will be delighted that you have recognised them in this way and on behalf of us all I would like to thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotGenuinely impressed
Genuinely impressed. Professional, friendly and helpful. Joe was helpful from the start and we feel Tanya went above and beyond her role to help complete not just our house sale but also the house we are buying. We'd like to thank the team.
Dear Ms Smart,Many thanks for your 5 Star review and kind words regarding Joe and Tanya at our Chigwell office, they are true property professionals who value giving a premium service to their customers.Thank you very much for your custom and on behalf of the whole team I would like to wish you many years of happiness in your new home.Kind Regards,Jon Holden - Managing Director
5/5
TrustpilotJess at Douglas allen Chingford was the…
Jess at Douglas allen Chingford was the best from start to the end. she is on the ball calling with up dates and making sure i knew what was go on minute by minute 10/10 good customer service.she needs a pay rise
Hi Ian,Thank you for taking the time to write your 5 star review regarding Jess in the Chingford office. It was great to read how Jess kept you fully updated from start to end. Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotKhaleesha was extremely informative
Khaleesha was extremely informative, polite and helpful, I'm one step closer to buying my dream home and I will definitely be using Douglass Allen and Khaleesha to help me do so.Thank you!
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotVery Professional and Friendly
Douglas Allen was very professional and the staff was very helpful and interactive throughout the purchase of my property. Many thanks to Maria T - Walthamstow branch (sales negotiator) and Andy - East Ham branch (sales progressor) and Faisal - Mortgage Matters Direct!!
Dear Anish,Thank you for taking the time to post this review regarding the branches working together in helping you with your move. Having a network of branches is key in the current market to help our sellers find a dream home.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotThank you :)
I found Linda to be very helpful in the process of buying my flat. Linda was always on hand to talk to and would always keep me updated. Thank you for all of your help.Talisha
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotSuper trooper!
Rachel was extremely helpful & very patient, polite & professional. Rachel speedily responded to all my emails & requests & gave me all the information I required. Rachel explained everything that I needed to know so well & thorough. Highly appreciate such first class service. Rachel is a credit to the company.
5/5
TrustpilotExcellent customer service!
Shana Jagger has been a pleasure to deal with and we’ve had a great experience through her looking for a property. Schema been friendly, polite and flexible and we’re happy to have come across her at Douglas Allen.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotHasan Anwar in East Ham is a gentle man…
Hasan Anwar in East Ham is a gentle man who looked after me purchase a property from viewing till completion. I just hope all staff works like Hassan Anwar. Thanks mate I whole family are grateful to you.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
Trustpilotfriendly and effective service
I have nothing but postive things to say about the service we have received from the Walthamstow branch of Douglas Allen. Since booking the first viewing of the house we are buying, through to almost completing on the sale, we have had a friendly and very responsive service. Maria handled the offer and negotiation process quickly and effectively and made the communciations with the seller very easy and smooth. Ben has handled our later viewings fo the house with great patience - nothing was too much trouble for him, and also offered very helpful advice about surveys, etc. And Nina who answers the phone always seems to know who I am! So all round, as buyers, we are very happy with the team.
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotExcellent service all round from Loughton Office - great job!!!
Simon understood our requirements from the first minute and both he and his wonderful team (special thanks to Christian) then moved mountains to make it happen. We sold quickly, hassle-free and at the right price - that kind of says it all really!
Dear Mr & Mrs Reeve,Thank you so much for taking the time and trouble to post this review. Our branches try exceptional hard to make the stresses of buying or selling a home as trouble-free as possible and I am delighted that you have witnessed this first hand.May I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotVery happy with the service I received…
Very happy with the service I received from Douglas Allen. Khaleesha was amazing and thanks to Steve and Keith as well. Top job and if I’d stayed with the other agent I would probably still be hoping for a miracle.
Dear Mr Adams,Thank you very much for your 5 Star review of the service you received from our Woodford Green office with regards to selling your home. As you bear testament to, not all agents provide the help and service we do and certainly don't have exceptional staff such as Steve, Khaleesha and Keith who you kindly mention.On behalf of the whole team here, thank you very much for your custom.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat people!
Joe was great, as were the other staff we spoke to when buying our house. Really professional and helpful the whole way, even wrote is a card when we moved in! When we do come to sell, we’ll definitely use them.
Dear Mr Day,Thank you very much for your 5 Star Review and kind words regarding Joe at our Chigwell office. He will be delighted with your recognition but more so that he was able to help you find your new home.On behalf of Joe and the whole Chigwell team I wish you many years of happiness there.Regards,Jon Holden - Managing Director
5/5
TrustpilotVery helpful team!
Special thanks to Chloe Costa and Abbie Wilson for all their help with marketing/renting out my property. They were so helpful and always happy to answer any questions/queries I had. I would definitely recommend using their services to others. Thanks again!
Dear Ms Newton,Thank you very much for your 5 Star endorsement of our Basildon Lettings Dept. and in particular Chloe and Abbie. Choosing which agent to use can be a daunting prospect which is why we go all out to deliver on the promises we make and to help at every step of the way. Many thanks for your custom.Regards,Jon Holden - Managing Director
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