Douglas Allen Loughton reviews in Epping Forest

★★★★★ 5/5

Trustpilot

What can I say about Daniel Bourne?

From the moment we met this young man, we knew him to be trustworthy, honest and would do his very best for us. He is extremely knowledgeable and professional and has made selling our house hassle free and a pleasure not a chore. He is very passionate about his job and has gone the extra mile for us - even hand delivering our Contract to the Buyer's Solicitors! I would have no hesitation in recommending Daniel and his team at the BARKINGSIDE Branch - they have been a pleasure to deal with.

Barbara · 5 November 2015

★★★★★ 3/5

Trustpilot

Excellent up to the point of sale agreed wish the experience was same later

I chose Douglas Allen after shopping around local agents. They were not cheapest but I was really impressed with how they presented their selling approach to me. Jonjo is really good. He already had potential buyers in mind when I was signing up. My sale was agreed within a week! Really quick. This is where my experience with them changed. After sale staff is a let down. I had no communication for weeks and then I was referred to a person whose phone will go to voicemail 90% of time. This is not an over statement. I have to do a lot of chasing and even that doesn't ensure I get answers I need. This killed the excitement of buying the new house I am buying from proceeds of this sale. In nutshell, will you get a good price for your house yes, will their staff take the hassle of selling a house from sale agreed to completion? No. Update on reply: Normally I wouldn't do it but I note in the reply the company has accepted the praise but not the criticism and reply is in fact bit sarcastic to mention sales progressor cant do solicitors job, who is expecting them to? If you think a great job is done in this case where first contact from sales progressor was made more than one month after sale was agreed and then I was always having to chase for answers then I am cringing for weeks coming up to completion, how things are going to be. A fair reply would have been: take the praise as well as criticism on the chin and improve where you are lacking based on feedback. If your aim was not to improve service after hearing from customers and just to have nice reviews then you shouldn't be inviting people to give reviews.

Miss · 3 November 2015

★★★★★ 5/5

Trustpilot

Super Star Agent

‘A huge thank you to Les and his team at Douglas Allen for the constant input Selling a property can be a timely and sometimes stressful experience, but from start to finish Douglas Allen were keen to handle all aspects of the process ensuring the purchase ran smoothly. We would highly recommend Douglas Allen to anyone who is looking for a highly professional, motivated and genuine agent. From experience we believe Les and his team to be one of the few agents in Chadwell Heath that should pride itself on customer care. We will be most confident to use this agent In the future. Thanks again.’ Wendy

Wendy · 2 November 2015

★★★★★ 5/5

Trustpilot

Friendly, proactive team - highly recommend Douglas Allen Loughton!

From initial contact, to completion, the team at Douglas Allen Loughton, have been a pleasure to work with - after a negative experience with another local agent this was such a relief! We found them approachable, helpful, proactive and customer-focussed at all times. When our original buyer pulled-out unexpectedly they found us another within a week. They did all they could to take the stress out of the situation and to help us through negotiations- liaising with all parties to help us to reach completion as soon as possible. Thanks Simon, Christian, Janine, Michelle and Daniel for everything.

Gemma · 24 October 2015

★★★★★ 5/5

Trustpilot

Thanks

Thanks to Greg and his whole team at Woodford Doulas Allen office for their help with finding me a property. They seemed to have the majority of properties to look at in the area and always rung me when they came on rather than me chasing as I had to with other agents. Greg and Steve seemed to be down to earth and guided me in all the right directions.Thanks for all your help and I would recommend to all.

Nick · 23 October 2015

★★★★★ 5/5

Trustpilot

Great service, Incredible Support

Having a Sales Progressing Service in itself is a great asset and one that really works. I was very fortunate to have Nicolle Eustration as my Sales Progressor. My transaction should have been easy and hassle free. There was an eager buyer and an eager seller with no chain at all. One awkward solicitor however turned this simple transaction into something more convoluted. Without Nicolle's patience, tenacity and dogged determination this transaction could have easily fallen through. Nicolle was a great support through this whole process and kept me updated throughout. Nicolle really went over and above to ensure this transaction went through. I can't recommend her and this service highly enough.

Keith · 21 October 2015

★★★★★ 5/5

Trustpilot

Thanks Les

Last month we had the difficult job of choosing an estate agent to sell our home we called out three local agents one of which was Douglas Allen in Chadwell Heath. We booked the time in with Douglas Allen and an hour or so later we recieved a call from Les the branch manager who asked us if he could swap the time of our meeting around as he wanted to meet with us after we had seen the other agents as he felt we would be highly impressed with his company compared to the others, we didn't really mind so we agreed to see Les in the evening instead of the afternoon ,we had the other agents out and were pleased to get valuation prices that were within £5,000 of one another, then Les came round and changed everything his passion and energy was evident from the minute he arrived at our home and we found him to very helpful and his marketing techniques seemed more in depth than the other agents, his pricing was also £15,000 higher which was great to hear. To cut the long story short within an hour of meeting Les we were convinced enough to sign on the dotted line with him and agreed to pay him £3,500 more in commission than we had been quoted on the proviso that we would get more money than the others had quoted, true to his promise Les and his team most notably Danny & Emma helped us have stack loads of viewings on our home and we ended up selling on sealed bids or best offers as Les called it for roughly £17,000 more than our asking price, in the end we now feel that the extra £3,500 commission was a great deal and we think we certainly got the better end of this particular deal. It is with out hesitation that we thoroughly reccomend Douglas Allen to anyone looking to sell for a great price in the Dagenham area.

Richard · 3 October 2015

★★★★★ 5/5

Trustpilot

Excellent Staff

We sold our house through Douglas Allen, Epping Branch. The staff were very professional, friendly and compassionate. I would like to personally thank Jonjo Hammond, Tanya Keene and Marc Gravenor for all their help and support on the sale of the home. It was very difficult selling it from overseas but they made the transition a lot easier. We have got more than our asking price due to their professional experience. I would recommend Douglas Allen, Epping Branch as a number one seller of homes. Once again thank you to all the staff.

Sue · 3 October 2015

★★★★★ 5/5

Trustpilot

Epping Office

I just wanted to say a massive thank you to all the team at Epping Douglas Allen. They helped me find my bungalow in North Weald. I met Alison at the open house who was so helpful and advised me the best way to offer and helped me with solicitors. Jonjo helped me also as I had not moved for 40 years and I really trusted them. I moved in and still pop in the office to say hello. Such nice people in Epping Douglas Allen and would recommend them highly. Thank you Mrs E.

Mrs · 29 September 2015

★★★★★ 5/5

Trustpilot

Delivered what was promised and much more

I recently instructed Douglas Allen in Chadwell Heath to sell my home and met with Les the branch manager . I was planning on waiting until next year to sell my home but thought I would get a valuation done early to see what I was working with financially. I met with one other agent in addition to Douglas Allen but in truth I was blown away by the advice I was given by Les and the method he suggested I should use to sell the house was called best offers which is a form of sealed bids, by using this method Les was very confident that he would sell my home for the best price and as the market is currently so busy he was adamant that I should market the property now rather than the new year. I found Les to be extremely confident in his marketing and strategy and although the other agent was also good he didn't seem to have as much about him as Les did so I instructed Les to sell the home expecting good interest but remaining slightly reserved just in case it didn't pan out as Les promised. What followed was unreal we had two prearranged open days in which around 150 people came to view my home during a 4 week marketing campaign, the only way that anyone could purchase the house was to submit sealed bids to the agent and when I came to see Les after the period had finished to review my bids I was astonished to find that I had received around 20 offers for the house and have now sold it for £35,000 more than my asking price and £50,000 more than the other agent valued at. Les & his team in Chadwell Heath were superb throughout the process and I will have to drop them in a bottle of something nice when I finally move to show my appreciation.

John · 19 September 2015

★★★★★ 4/5

Trustpilot

Alan and Katrina

This was our first experience with a buy-to-let property and the first time for many years we have been involved in buying a property. In general we were very happy with the friendly and attentive service we received from the staff at Douglas Allen Chingford and were particularly impressed by Natasha's efficiency and willingness to follow up on all our inquiries. The problems we encountered seem to us to be due to the complex relations between the different agencies involved in the process. This resulted in delays and also in an error (whose source we still don't know) which resulted in us borrowing more than we intended. We also feel that Kally is overstretched because although she is very knowledgeable she wasn't always able to return our calls. We were less impressed with the solicitors. Until Chanel came on the scene - and also thanks to Natasha's interventions - we found it difficult to communicate with them and there were mistakes in the sending of our account statements. On reflection we would have preferred working with our own solicitors.

Alan · 24 August 2015

★★★★★ 5/5

Trustpilot

Sale of my property and purchase onwards

I had never been involved in buying and selling a property with a chain and this had 8 properties in the chain. I became aware of this from Nicolle Eustration who was acting on behalf of my sellers. However she kept me regularly updated, always called back when I left a voicemail and was even contacted on her days off to answer my queries when I had been asked to consider breaking the chain. Her experience shone through - she gave me every confidence that she knew what needed to happen to move things along and she followed this up with actions. The point of exchange last Friday was a huge relief but I felt she had been open and honest throughout the months getting to this point and although it was stressful, I had every confidence in her.

Moira · 23 August 2015

★★★★★ 5/5

Trustpilot

Good service. Staff do try their best.

I found dealing with the staff at Douglas Allen to be generally a good one. Daniel Bourne the Dalston branch manager was always helpful. Our sales progressor Andrew Bilby was also helpful. His task is not an easy one but was knowledgable, professional and belayed some of my frustrations in the progress of our sale. Estate agents do get a bad name but the work that is needed to be done the commission they charge is reasonable. That is for a successful sale. Obviously not end in a positive way. I honestly do not know how some move home without a professional estate agent. Douglas Allen we a cut above the rest.

John · 19 August 2015

★★★★★ 5/5

Trustpilot

the patience of saints

We recently completed on a property sale exactly one year after our buyer made their offer. The sale was managed by Maureen Forde and her team in the East Ham branch, who showed remarkable patience in the face of stubborn tenants, protracted legal proceedings, and occasional angry emails from me! We were looked after by three Sales Progressors, all of whom were proactive, respectful and sympathetic. I would definitely recommend Douglas to anyone looking to sell in E6 and E16.

Phil · 14 August 2015

★★★★★ 5/5

Trustpilot

Great In Every Way.

We signed up with another local estate agent and after some viewings we accepted and offer below the asking price but as we needed to move forward with a new build. After 4 weeks we discovered that the buyers couldn't get a mortgage, and the estate agent had known this for over a week before we found out. Contacted Douglas Allen (Chingford) and Glenn was round the following Wednesday with lots of encouragement and an action plan. And true to his word we had people queuing out the door on the Saturday! twenty odd viewings and 3 offers. Over the next few days we had more viewings and another offer. Offer then accepted and all go on the new build, we can't thank all the staff at Douglas Allen for the professional and excellent service they have provided to us. I know there are cheaper options out there but for the peace of mind and brilliant service they provided there is no doubt in my mind they would be my first choice.

Steve · 11 August 2015

★★★★★ 5/5

Trustpilot

Efficient honest competent and personable.

This company contacted me when I was searching for property and asked if I was intending to sell, would I like a valuation. Within a few days someone came to my flat, valued it and suggested terms for selling which were agreed. I was expecting viewings to go on for some weeks but the interest that was created meant that an acceptable offer was made after about a week and a half. There was some communication problem for a while but this was due to their Dalston office closing at short notice. Now things are going well and the sale is proceeding and communication is good. My particular thanks to Jat and Danielle Bourne.

Mr · 6 August 2015

★★★★★ 5/5

Trustpilot

A big thank you !

Myself and my husband have been searching for a new home for the past five months and therefore have experienced the services of most local estate agents. I would like to thank Daniel Colquhoun Firth from Douglas Allan in Loughton for his hard work, positivity and professionalism. He has stood out amongst many with regards to the effort he has made to find us a new home. Thank you Daniel. You have been an asset to Douglas Allan and your profession.

Siobhan · 3 June 2015

★★★★★ 2/5

Trustpilot

Very disapointed!

We were told that Douglas Allen were the best agents to sell our property, and that by using them we would have a stress free experience, high customer care and professionalism at all times! Having lived in our home for 39 years, and having to move only because of mobility problems, a stress free experience and top class customer care were top of our agenda, unfortunately Douglas Allen have not delivered, and now we are tied into a 20 week contract, having to just make the best of a bad situation, for which we have to pay for the privilege of poor customer service, endless excuses and anything but "STRESS FREE"! Saying all that, there is one member of staff who has stopped us from going totally insane, (thank you Ian).

Mr · 30 March 2015

★★★★★ 2/5

Trustpilot

Valuation review

We short listed 2 agents to consider putting our house on the market with. Was considering the idea of an open house as described by your employee. However the administration process that should have followed was shocking. I had to chase on 2 occasions for the letter by post or email that confirmed the valuation, which to this day, several weeks later has never arrived. The email never arrived and all I received was a one liner giving the valuation amount. Not very professional at all. I would be paying Douglas Allen to do all the work, not expect to have to chase up. Not a good impression. The star rating above is not totally accurate. Their was no friction during the meeting, however it was an inadequate experience.

Mrs · 27 March 2015

★★★★★ 5/5

Trustpilot

Cathryn Martin

I am delighted to recommend Douglas Allen and especially Cathryn who answered my numerous questions about properties on sale which she was kind enough to advise of. Although I did not purchase from this estate agent, I was very happy with their prompt service and especially Cathryns willingness to accommodate my viewing days and timings. I wish her and all of Douglas Allen well and should you choose to use their services, you will be impressed with their professionalism.

R · 21 January 2016

★★★★★ 5/5

Trustpilot

Will Nash

Will is an excellent mortgage advisor. Easy to deal with, reliable and very keen to provide advice on the best products for specific mortgage needs. It is immediately apparent that Will is highly knowledgeable and experienced in the mortgage industry. I am working with Will for the second time. This is because he makes the usually tough and drawn out mortgage process as simple as possible while making sure I know everything I need to know. Very happy customer.

Ben · 8 January 2016

★★★★★ 5/5

Trustpilot

Great service from East Ham and Riana

I really cannot recommend Douglas Allen enough, especially Riana in the East Ham office. Although we didn’t end up purchasing through her, she was really helping prior to us finding our home, very informative at viewings and even after we had our sale agreed via another agent. It was really refreshing to come across an agent who was genuinely interested in helping us. A credit to the team!!

Millie · 19 August 2021

★★★★★ 5/5

Trustpilot

Abbie and Chloe have been...

Abbie and Chloe have been absolutely amazing. Both so friendly and lovely and made the experience of moving so easy and as stress free as possiible. Abbie is always in touch and let’s us know we are always free to call with any questions even the most silly to any problems we might have in the future. Couldn’t recommend them highly enough. Both fantastic ladies and if I have the opportunity will be sending people their way!

Shaunii · 5 March 2018

★★★★★ 5/5

Trustpilot

I’d like to say a big thanks to Richard…

I’d like to say a big thanks to Richard and all the team at Woodford for helping us find our new home, the service we received was brilliant, after our purchase fell through with another agent, he took the time to understand what we wanted and gave some good advice, showed us some great houses and they turned a stressful time into a positive experience, I couldn’t recommend them highly enough. Puts other agents to shame

James · 23 November 2018