Trusted Agent profile · Epping Forest
★★★★★
1,760 reviews across 1 platform
234 High Road, Loughton, IG10 1RB, Epping Forest, IG10 1RB
Part of Douglas Allen, see every office.
Douglas Allen's office in Epping Forest, at 234 High Road, is rated 4.7 out of 5 across 1,760 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Douglas Allen Loughton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epping Forest.
Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service
We have been very impressed with the service received from Douglas Allen. In particular Lisa Allen and Jack Spittlehouse have both been amazing. They both worked so hard to sell our property and have been a joy to deal with. 22 years ago we purchased our house through Douglas Allen and they have been just as fantastic 22 years later when we sold it.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotWill Nash
Will Nash has been my mortgage advisor for nearly four years now. I couldn't have asked for a better service from him. He is so helpful, hardworking and supportive, he always gets the best offers to suit me and my mortgage needs and is so efficient when doing so. I would highly recommend him to anyone needed the same services. I couldn't ask for a better person to advise and do the job for me.
Dear Sula,Thank you for taking the time and trouble to post this 5 Star review, Will will be delighted he has been able to help you over the last 4 years.Regards,Jon Holden - Managing Director, Douglas Allen
1/5
TrustpilotVery unprofessional Estate Agent
I had a very bad experience with Douglas Allen Loughton Branch. They showed me a property which I liked. So I made an offer. Since then they tried to fix me with their financial advisor which I was not interested. As soon as I refused to go along with their appointment they telephoned to say that the house had been sold. That was not true as I checked online that the house is still available for sale. They kept telling me that my offer was too low۰They tried to put me through they are on advisory/Solicitor to push me increase my offer.I found them very unprofessional and very uncaring.
5/5
TrustpilotExcellent service!
I got registered recently with Douglas Allen estate agent in Chadwell Heath. I found them really customer focused, well organised, helpful, agents. I was well informed and explained about everything. Emma has been dealing with me so far and I received a really helpful service she has been very kind and impressive with me. And also I want to thank Russell who also was great. Over all excellent experience. Keep it up guys. Many thanks.
Dear Mr Galajda,Emma and Russell will be delighted you have recognised them in this way. Thank you very much indeed for taking the time and trouble to post your positive comments.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotExcellent service
I must say I have been searching with Douglas Allen Chingford and I have found Jess and James extremely helpful they have kept me updated always make time for me and have tried their hardest to find me a home. I have now found a house unfortunately not with Douglas Allen but the experience I received from James and Jess was second to none and in the future they would be the first I'd call.
Dear Mr Moore,It is kind of you to find the time to report on how happy you have been with the service provided by James and Jess at our Chingford office, I am sure they will be delighted they have left such a good impression on you.Thank you for your endorsement and I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotExcellent service and very helpful
Hello. My wife and I found Douglas Allen estate agents extremely helpful and kind. From the start Chloe Costa and Abbie Wilson were our point of contact and were always there to assist us and keep us updated. They were very helpful and very patient in answering all our questions and we are extremely pleased with their services and we thoroughly recommend them. Special thanks to both of them.Thank you Chloe and Abbie.
Dear Ashwin, Thank you for taking the time to add your comments on the Douglas Allens Letting team, renting out a property for many clients can be very daunting and we are fully aware that we need to be on hand to help you through all the information to ensure that your home is let out professionally and complies with all the current rules and regulations, we are always on hand to steer all our clients through this. Also we pride ourselves in having a great Property Management service to ensure that your home is fully looked after moving forward. We look forward to helping you all they way moving forward.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotHassan - East Ham branch
Douglas Allen have been an excellent company to work with. Especially Hassan who has been amazing. His positive and friendly attitude from the start has been a pleasure. He went above and beyond his duty in ensuring we not only found the property we wanted but with ease and stressfree a process as possible. We have already recommended Hassan to friends and will continue our recommendations. Thank you Hassan forever grateful. Malar & Suresh
Dear Malar,Thank you very much indeed for your ringing endorsement of our East Ham office and in particular of Hasan there. Hasan is an individual who embraces the company's culture in providing a level of service that is beyond comparison to others and is what we term 'Outpassioning'. I am delighted that you have been the beneficiary of this personally.May I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotRosalie is fantastic
Rosalie is fantastic Rosalie was efficient, professional, really helpful and always available. She kept me sane throughout the process right to the very end until completion. She went over and beyond the call of duty. I am so grateful for all the hard work and time you put in to help me. It really was a pleasure doing business with you.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotWe would highly recommend Douglas Allen, Barkingside
We would highly recommend Douglas Allen, Barkingside. Our dedicated agent Trejuan was very professional, helpful and always listened to our requirements. Communication with Tre and the staff at the branch was always speedy and excellent. Tre was extremely patient and enabled us to complete viewings that were not rushed and were Covid compliant. We are very glad we bought our house with Douglas Allen!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotExecutor for parents house
I was the executor for my parents house in Loughton compounded by the fact That I lived a considerable distance away (400 miles). As a consequence I had to put a lot of trust in Douglas Allen in ensuring a smooth sale.I was very pleased with the service provided by Luke and Ella, they were forward leaning and anticipated problems before they arose and dealt with them. I was confident that they had their 'fingers on the pulse' and they kept me in the loop.The whole process was not as stressful as I expected and I have no hesitation in recommending Douglas Allen to others. I am very grateful for the service provided. Many thanks to Luke and Ella.
1/5
Trustpilotthis is review is for East ham branch !
this is review is for East ham branch !I was disappointed"I was disappointed with the services provided . There were several instances where I had to follow up multiple times to get a response, and the agent seemed to lack knowledge about the properties they were showing. In addition, there were several mistakes in the paperwork that caused delays in the process. I would suggest that improve communication and attention to detail to provide a better experience for your clients."
5/5
TrustpilotEast Ham Team
I put my property for sale with East Ham Branch, the process was very good and I would be happy to recommend them. I had the property on the market with another agent with no luck then I went to Douglas Allen who sold my property for more than £400000 im very impressed with everything. All the best. Thank you Maureen, Hasan, Chelsey and the team at East Ham.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotExcellent service in difficult circumstances
I've been really impressed with the service I've received from Douglas Allen in Walthamstow over the last few weeks: sales manager Ammer Haroon was very proactive in getting the ball rolling when I found a property I was interested in, and branch manager Maria Ticehurst has been working really hard to iron out any issues with the vendor's solicitor, despite the COVID-19 lockdown. I'm in good hands there!
Hi Martin,Thank you for taking the time to post your 5 star review regarding Ammer and Maria in our Walthamstow office . As you know we are in Lockdown but Maria is working tirelessly from home to help get the sales through . I hope that you get your move sooner rather than later.Thanks again and keep safeRob WadeAssociate Operations Director
5/5
TrustpilotDouglas Allen Chingford get an A+!
The whole team at Douglas Allen Chingford were great. And special thanks go to Natasha Tomlins, our sale progressor. She was relentlessly persistent, keeping the conversation going between solictors and every conversation was noted, so that we always knew what the nest step was. Highly Recommended!!
Hi Kate,Thank you for leaving a review! It's great to hear how positive your experience with our Chingford team has been and especially how relentless Natasha has been throughout your process.Best wishes,Douglas Allen.
4/5
TrustpilotGreat team at Douglas Allen Chingford…
The team at Douglas Allen Chingford have always been very friendly and helpful in selling my house. However Natasha was particularly helpful in following up calls to solicitors and buyer to make sure the transaction eventually went through to exchange. Although the sale took longer than expected, I am happy with the outcome.
Hello Brenda,Thank you so much for taking the time to leave us a review. We're delighted to hear that Natasha and the Chingford team were able to support you through the process of selling your home, and even happier to hear that you were pleased with the eventual outcome!Best wishes,Douglas Allen
5/5
TrustpilotHelpful and caring - loughton branch
Thank you so much for your help in securing our offer. From the first viewing right up to the acceptance of the offer Trish was extremely helpful without being pushy. Trish's communication has been great and she has kept us informed every step of the way. Thank you also to Heather who also had a hand in getting the offer secured for us. Fingers and toes crossed everything progresses now :-)Thanks again
Dear Ms Murphy,Thank you very much indeed for your kind words about the help received from Douglas Allen when buying your home and in particular from Trisha, she will be absolutely delighted with your recognition.I hope al progresses well with your purchase, please let us know if there's anything more we can help with.Kind regardsJon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDouglas Allen estate agents
Would like to thank Simon and Chelsey of Douglas Allen for their expertise in selling my late fathers house. They certainly know their market. What they said would happen actually did and the house was sold in 2 weeks from going on the market. They are professional, friendly and attention to detail was second to none. I would recommend without hesitation their service to anyone selling or buying a property.
Dear Lyn,Thank you for taking the time to post your 5 star review regarding Simon and Chelsey for the Basildon office.Both Simon and Chelsey are very experienced in what they do and know the market that they work in . It is always nice to read that they have delivered on what was discussed.Thank you in advance for any recommendation.RegardsRob WadeAssociate Operations Director
5/5
TrustpilotDouglas Allen sold our property for us
Douglas Allen sold our property for us, all the staff were very helpful,especially when we lost our 1st buyer, theywent to a lot of trouble to find many viewings so that we could proceed, we have now exchanged are on the move, but special thanks to all at DA especially Donna and Rosalie, they certainly went over and aboveDouglas Hazelwood
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotRose Green & Richard Lewis
Chelsey has been very supportive during the process of my brother's house sale. It was very challenging at times, however she was always there to offer advise and update us on the situation. This all happened during Covid 19. Her work ethic on point.She is an asset to DA, and for that reason we would not hesitate to recommend this company to our family and friends.
Good afternoon Rose. Thank you for your lovely review regarding Chelsey and we are pleased to hear that she was able to support you and brother during your brother's house sale. Chelsey is an asset to our team and I'm sure she will be very appreciative of your comments. Kind regards,Danielle
5/5
TrustpilotI would like to thank wonderful staff…
I would like to thank wonderful staff at Douglas Allen who found for us the property we are about to purchase. We had been looking for a while but nothing was suitable.A special thanks to Riana who would pick us up from the tube station and drive us to the viewing.To Steve, Ryan and Hasan for keeping us up to date with information and form filling.Thanks Guys.Archie Hamilton.
Dear Cort,Many thanks for taking the time to post your 5 Star review relating to the service received from our Woodford Green team. They really have a passion for their roles and look to provide a premium service at every opportunity.I hope everything proceeds well and Steve, Riana, Hasan and Ryan will join in wishing you much happiness in your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotFantastic service
Fantastic service from Natasha and the team at East Ham. Having been on the market with another agent for 6 months I was beginning to despair. Going with Douglas Allen was the best decision. Within two weeks of making the phone call to Natasha they had done the photos, hosted an open day and I had an asking price offer! Done and dusted. Efficient communication and professional. Highly recommend.
Dear Mr Hancock,Thank you very much indeed for your 5 Star review of Natasha and her East Ham and for letting us know of the great result they got in selling your home so quickly and smoothly!We never forget the choice you have when it comes to choosing an estate agent so we really do try very hard to give a premium service at all times. The whole East Ham team will be delighted they were able to help in this respect.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat support for first time buyer
I have found this estate agent in Walthamstow super helpful! As a first time buyer it is a pretty daunting task to buy your first property but the whole team and especially Maria have been really supportive. They have offered additional services and information without being too pushy. It’s been good building a rapport with them and would recommend to anyone trying to buy a property in E17
Dear Ian,Thank you for posting your 5 star review regarding Maria and the team in our Walthamstow. Its great to see that they have been very supportive. I hope that the additional services were helpful.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotRyan has been brilliant
Ryan has been brilliant, both myself and my family have been highly impressed with the standard of service I have received. Ryan is knowledgeable, professional, prompt and friendly. I would highly recommend using Ryan for a mortgage application, as a first time buyer he has explained everything thoroughly and clearly making something that is all new to me as straightforward and as simple as possible.Thank you Ryan!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotI would just like to commend Chadwell…
I would just like to commend Chadwell Heath for a friendly welcoming atmosphere when I came into the branch.The staff were really helpful in terms of advising me on the processes with buying a home and referred me for a mortgage appointment, unfortunately my plans have changed but in the near future I will definitely be coming to them to buy a property.Special thanks to Michael, Michelle and Waqas!
Dear Ruby, being available to help our clients and offer impartial advice to ensure they are fully aware of how to move forward is the key to our success. Thank you for taking the time to add your thoughts on how the team at Chadwell Heath helped you. We look forward to offering every assistance when you are ready to move forwardKind regardsPaul Ingleton - Associate Operations Director
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Tell us what you need and we'll put you in touch. Douglas Allen Loughton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Epping Forest.
