Douglas Allen Loughton reviews in Epping Forest

★★★★★ 5/5

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Property sale - great service

This was the second time we sold our property with the Woodford Branch of Douglas Allen. Most recently we sold our property with them in summer 2016 and we were again very pleased with their service. Stephen and his team worked very hard from start to finish to ensure we had the best sale possible for our property, kept us always up to date and looked into any queries we might have had immediately. The result was that we had a very smooth and swift sale with a very good price for our property. We can highly recommend them!Thanks team!

Reiko · 24 September 2016

★★★★★ 3/5

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walthamstow branch

Wasn't impressed with sales and marketing, a lot of talk to get you to sign, then don't hear from them, hardly anyone turned up for 1st open house then second open house agent was late and I ended up doing it myself! 2% fees high compared to other agencies.However, after sales was brilliant particularly Andrew Bilby who was constantly in touch & really pushing to get the transaction dealt with quickly due to my family situation and school places. It was great to have his honest, hardworking support because of him my sale went through in 10weeks. I also was impressed with Callum at the walthamstow branch who went out of his way to try and sort out the situation when our buyers pulled a fast one!Overall I would use Douglas Allen again but wouldn't be as naive next time with my expectations.

Josie · 19 September 2016

★★★★★ 5/5

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Waseem Khan

Hi, just wanted to leave some feedback for Waseem Khan from the East Ham branch who showed us round 6 properties last weekend. House hunting isn't always the most enjoyable experience, particularly when you've been looking as long as we have, but Waseem went out of his way to make the viewings quick and timely, and was extremely friendly and positive throughout. In addition to this, his lifelong knowledge of the local area really helped us get some valuable insight into where we are looking to move. Thanks again for your excellent customer service, Waseem!

Nick · 25 August 2016

★★★★★ 5/5

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Chelsea Baldwin

From the moment our case was passed to Chelsey we knew we were in the hands of someone who not only cared about their job, but more importantly about people. Whenever Chelsey promised a return call we received a return call, if a call on our behalf was promised it was made. As trying as the process was for us (and it was extremely trying due to some extenuating circumstances), Chelsey remained positive and upbeat. So thank you Chelsey for your determination and caring, and assisting us in finally getting over the line.

Karl · 19 August 2016

★★★★★ 5/5

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A professional and personal service

At last my house is sold! A very big thank you to Steve for making it happen, as there a few stressful moments, but all was eventually sorted out between buyer, solicitors etc. with whom I did not need to get 'to much involve with'. The all processus went smoothly at the end. I would also like to thank Greg who contributed to the final details of the sale.I chose Douglas Allen because the first time I put my house on the market, nothing happened, my neighbours had sold their house via them and told me, if someone can Douglas Allen will.A big thank you to all. Anny

Anny · 11 August 2016

★★★★★ 5/5

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Great service

We received a great service from the Chingford branch.Every team member was brilliant, from dealing with Sean when I first enquired about a property who was fantastic. He listened to what I wanted rather than trying to get me to view every property on the books like other estate agents do. Jess who come to value our property, who was absolutely lovely and kept me up to date on everything going on from selling our property to informing me of new properties that suited us. Jake was also great keeping me updated with viewings and feedback. James was there helping and informing me of offers/feedback. Saif was brilliant with helping me and guiding me with my mortgage and what was best for us.As a whole they are a great team and communicate brilliantly between them to make sure that we got the service we expect.They are all very friendly and make you feel very welcome when entering thier office, I will definitely be recommending them and will use in the future when it comes to selling & looking again.

Joanne · 20 July 2016

★★★★★ 5/5

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Excellent service for our house buying experience

We have just bought our first ever house and we would like to say a massive thank you to Michelle Hawthorne and Samir Bhamji in the Chadwell Heath Branch for providing a service that was really second to none. Our house buying experience is going on so smoothly, thanks to these amazing professionals in the Chadwell Heath branch. Right from our first meeting with them, we knew they were the agents for us and they did not disappoint. It was unfortunate that we did not buy a property from what Michelle had on offer but her DRIVE and ABILITY to say the right things to the right person at the right time, especially to us who were First Time Buyers, helped us in our purchase decision-making. She was so professional, honest and caring - she made the whole process stress free and easy. Thank you Michelle - We won't hesitate to recommend you to people in our circle of friends and relations who would want to buy or sell their properties.Samir was genuine, friendly,highly professional, understanding and always got back to us promptly, thought through everything and all we can say is that : he was faultless!!! As our Mortgage Broker, Samir looked after our purchase and kept us informed step by step of the progress with regards to the vendor's agents and our mortgage application. His efficiency and enthusiasm kept things moving all the time and he even took it upon himself to deal with the pressure that we were being put under by the vendor's agent. He gave us a great personal service from start to finish as he was always easy to get hold of and provided great communication. We would recommend him 100% as a broker and we could not be happier with the service he rendered to us. So far the purchase has gone so smoothly as Exchange of Contracts has taken place this afternoon with Completion set for tomorrow.Thank you Samir, you made this bumpy road so smooth and stress free.Michelle and Samir make a great team!! They will have to come around for a Barbecue once we have moved and settled in. We definitely will be recommending both to our friends.

Ekem · 20 July 2016

★★★★★ 1/5

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These are truly the worst estate agents in Essex!

Recently my nephew decided to move into a bigger home in Essex and needed to sell his home to do so. Douglas Allen explained at the valuation that with best offers plus which is there new selling concept , my nephew would not pay a no fee. The purchaser would pay all sales commission of 1.55% plus vat and he would pay zero fee. This seemed to be to good to be true , however they gave my nephew there assurances that he would get his target price . I explained to my nephew that if you get your price and get the buyers to pay your fee that's unbelievable . Well unbelievable was the word I would use for this sharp practice estate agents. Firstly every offer was £5000 short asking price , which was exactly the estate agents fees, if became clear that all the buyers who were offering were clearly knocking off the fee's . Hence my nephew will be picking up the Douglas Allen fee's of 1.55% plus vat as the buyers were reduceing there offer taking into account having to pay the sales commission. After four weeks and two open days it became evident that they were never going to get the price. Then they brought to my nephew attention he was locked into 20 week contract when he wanted to change agents as he felt Douglas Allen were not acting in his best interest. He market his property normally and after complaining he went on with another agent. We looked into best offers plus which is affectly 'sale by tender' which if you look on the Webb is scam . The staff were rude , unprofessional , condescending and when the upper management got involved there were worse . I was recommended to online agent who we paid a flat fee and done more in two weeks than eight weeks with Douglas Allen . We sold the property £2500 above the asking price and paid commission of £1058 which was a fraction of what Douglas Allen was charging. They are ripping off vendors and purchasers, to get these ridiculous fees. They are a poor estate agent and have dressed up this product best offers plus , which is sale by tender. Complete rip off!!!!!

Mrs · 16 July 2016

★★★★★ 5/5

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Move to Copperfield Court Barkingside Essex

My wife Barbara and I would like to thank the Branch Manager of Barkingside Branch Daniel Bourne and his team for the excellent service in assisting us with the purchase of 1 Copperfield Court. In particular Daniel Bourne for his understanding of my wife's special needs in the new property. We have nothing but praise for his kindness, understanding and professionalism ..We will recommend Douglas Allen Barkingside Branch to any relatives or friends in our area, who may be wishing to move, in the near future.Michael & Barbara Crest

Michael · 6 July 2016

★★★★★ 4/5

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Barkingside branch reivew

The people at Barkingside branch were friendly and accomodating. For example in one person was not able to address my query or was away, another would address it. For example when Daniel and Ummad were not available, Lynburge took on my query and responded the same day with a response. Ummad was friendly, welcoming, approachable and patient. In particular I found William Nash very knowledgeable and thorough who addressed my queries quickly and professionally. Keith, I thought was proactive in trying to get issues addressed.An improvement to make is to ensure your other colleagues are kept in the loop with conversations made with customers and actions that are done. For example there were times when I had already provided an update to one member at the branch to then be called and asked the same question by another member. Improving that would definitely add another star.Ruschelle.

Ruschelle · 21 June 2016

★★★★★ 5/5

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Douglas Allen East Ham - Great service & a great team!

I found Hasan, Faisal, Wassim and the rest of the team at Douglas Allen to be very helpful. As a first time buyer, I've had many questions and Hasan is always happy to help and very knowledgeable about the local area. Faisal was also extremely helpful in explaining the mortgage process and the options available to me. So far the process has gone smoothly and hopefully will continue to do so! I have dealt with many estate agents over the last two years during my property search and the team here at Douglas Allen in East Ham have been one of the most helpful ones. They are also a very happy, friendly team and very welcoming.

Anneka · 17 June 2016

★★★★★ 5/5

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fantastic customer service

Carl Clennell and Paul Cromwell are so professional in their manner. They kept me updated at all times and they showed themselves to be incredibly knowledgeable and experienced. Carl made the whole process of house hunting so easy and gave me information about mortgages, properties and conveyancing. He also kept me updated all the times in terms of appointments and always phoned me back to let me know what was going on. Finally, I want to say how polite, pleasant, helpful and experienced Carl and Paul are and, if I ever have a house to sell, I would have no hesitation in using Douglas Allen - Carl and Paul are a real credit to the company.Mary Tierney

Mary · 10 June 2016

★★★★★ 5/5

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Douglas Allen East Ham London Branch! Hassan

Douglas Allen has helped us buy a property in East Ham and the service provided has been EXCELLENT! Many thanks to Hassan at the East Ham Branch who was not only professional, knowledgeable but also very supportive in our offer for a house and the aftercare that we received from the branch but also from Hassan directly has been 5 STAR!Nearly forgot to mention Natasha who help us with the viewing even though we were nearly 45 Minutes late and she made sure Hassan waited for usWe felt free to call up at any time and were always kept up to date regularly about the progress, we are nearing completion and would like to say a huge thank you to the team for their help!

Adiba · 9 June 2016

★★★★★ 5/5

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Barkingside Branch - Lynberge Rene

After an absolute nightmare dealing with a with a previous estate agent who were supposedly acting on our behalf in selling our property. We decided to change agent and engage Douglas Allen. Enter Lynburge and Ummad at the Barkingside office and what a complete contrast this was. In today's world of cut throat high street estate agents it is nice to see that there are a few rare and genuine people who value the simple concept of trust. Lynburge in particular was extremely helpful and went over and above to rectify our frustrations and sufferings with the previous estate agents. He was professional and knowledgeable in his dealings with us and put our needs and interest first and foremost above anything else. In Lynburge's absence we dealt with Ummad who was courteous and displayed the same professionalism. If the service that we received from Lynburge and Ummad in overseeing the sale of our property in a short space of time is typical of Douglas Allen employees I would have no hesitation to recommend Douglas Allen above all other High Street competitors to friends and family. Do not be seduced by sweet talk from other agents. Douglas Allen were honest and realistic in pricing the property and delivered exactly what they promised and on time.We are extremely grateful to them for their service to us.

Sandra · 26 May 2016

★★★★★ 5/5

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Excellent property sale via Chingford office

In summary, you get what you pay for. I bought my property through Douglas Allen 5.5 years ago and had a good experience as a buyer. When it came to selling, they were one of the 3 agents I called to value my property. While they were the most expensive in terms of selling fees, I felt they were the most professional and gave me the most confidence that they would achieve a good sale price. When it came to selling, they in fact achieved a price which greatly exceeded my expectations. Initially I dealt with Jess but her colleagues were also extremely competent and viewed the property themselves to help them in their sales efforts - a nice touch. After the sale had been agreed, the sales progressor Natasha was excellent in keeping tabs on all parties to ensure the sale proceeded without delay. In the last few weeks I did experience a few problems with some of the external parties involved slowing things up, but Natasha never relented in ensuring there was as little 'dead time' where nothing was happening as possible. This was all carried out with a pleasing professionalism, humility and humour throughout. In short, I cannot recommend Douglas Allen enough - and I speak from both the buying and selling perspective having experienced both. When all is said and done, I have reached the end of this process feeling extremely satisfied with the service I received and will be happy to pay them their fee, since they very much earned it. Selling and buying property almost always results in stressful moments, but everyone who I came into contact with at Douglas Allen was a pleasure to deal with which made it all that little bit easier to cope with.

Chris · 22 April 2016

★★★★★ 5/5

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Excellent service received from Chadwell Heath

I received a cold call from Danny at Douglas Allen, Chadwell Heath, who very professionally persuaded me to give Douglas Allen an opportunity to value my house and i thought, why not. Branch Manager, Les Carter, came to see me and did an excellent sales pitch and I signed up on the spot. Casting aside any thought of getting a second quote to compare the services as he expertly explained the process. Les delivered on all counts and within 4 weeks we had two viewing days with 48 families viewing the property, resulting in 6 offers, 4 of which were above the asking price. We are in the process of accepting an offer £30k above our asking price, so it is smiley faces all round. The only suggestion that i could think of to improve on the service, would be to have more staff on viewing days. We had 56 appointments on the first day and 37 families turned up to view the property in a one hour slot. An extra agent may have made the process run more smoothly as we were a bit overwhelmed. With lots to choose from, we are now we are in the process and eagerly await completion of our sale. Anyway thanks to the Douglas Allen team, with special thanks to Les and also to Laila and Adrian for their help on viewing days. Mrs G of Dagenham

R · 18 April 2016

★★★★★ 5/5

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Outstanding Service, Douglas Allen Loughton

We tried various estate agencies in Loughton and were disappointed with their service until we started to work with Douglas Allen, they were head and shoulders above the rest of the agencies in our local area so we quickly appointed them as our sole agent and all staff, especially Daniel, Michelle, Alex and Christian worked tirelessly to sell our property, they kept us informed every step of the way, were friendly, approachable and extremely professional during the whole process. I would highly recommend Douglas Allen, especially the Loughton Office, to anyone who is selling or buying a property.

Jon · 5 April 2016

★★★★★ 5/5

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Friendly and pro-active people

We are currently searching for a family home and people at Douglas Allen Barkingside have been really helpful with this mammoth task. They are keeping us up to date with properties specifically matching our requirements; with special thanks to Ummad, Kailesh and Lynburge as they have been extremely co-operative regarding arranging viewings and responding promptly to any queries. These guys have been pro-active in informing us of any upcoming properties that match our criteria. We are quite hopeful that with help of Douglas Allen we will soon find our dream home.

Mrs · 30 March 2016

★★★★★ 5/5

Trustpilot

Dream Move

We found our dream home unexpectedly and on returning home contacted several estate agents. We were very happy that we decided to go with Douglas Allen. Jonjo was extremely helpful and with Claire and Alison our house was sold ten days later. Nothing is too much trouble for them, always making sure that we were happy with everything. Even after we had moved out and our mail had failed to be re directed Alison went got our mail and sent it on to us, even the wind chime my grandchildren had bought us a few years ago got overlooked by us and the removers, yet again Alison to the rescue. Jonjo, Alison and Claire really have a passion for what they do, they certainly looked after us very well.......like family. We love our new home which is hundreds of miles from Epping on the other side of the country, but Epping will always have a special place in our hearts, we were very happy there. Big Thank You to Jonjo, Claire and Alison they go the extra mile and then some.

Annie · 23 March 2016

★★★★★ 5/5

Trustpilot

Beyond expectation

With not so good experiences in the past when it came to purchasing a property, I was apprehensive to try the property ladder again. However, Douglas Allen ilford made things so much easier this time round. In particular Ahsan was very helpful and attentive to what I was looking for. With his great knowledge of the area and experience, I was able to find the perfect property. From the beginning to the end, I was well informed and found that all the staff were helpful. Many thanks to Ahsan. I will be using you again and will most definitely recommend you!

Jeff · 15 March 2016

★★★★★ 5/5

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fantastic service

I have just sold my house with douglas allen. I dealt with michelle hawthorn - loughton branch from the beginning. Michelle was extremely informative and professional throughout the process. I had a very slight delay in proceedings due to my buyers, but michelle was straight on the case, taking immediate steps to rectify the situation and kept in contact to reassure me about what she was doing. I am extremely happy with the service provided at douglas allen and would highly recommend. I am so glad that i went with douglas allen and not an online company as i dont think they would have been as effective when there was a blip in the process. Thankyou so much. You have made this a very stress free move Clare masterson

Clare · 8 March 2016

★★★★★ 5/5

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Fantastic support from Barkingside

I have bought more than one house in the past which means I have encountered many estate agents. However my encounter last Saturday with Umad and Kalish was different to previous experiences. My husband had important business to attend to which meant me and my 6 year old son had to catch cabs to our 4 viewings around the area of Barkingside. We travelled in from Islington the weather was poorly we realised that Kalish was going to the same viewings as us and after explaining our situation he kindly offered to drive us around to the viewings with him. This was a life saver and not only that but we met Umad at some of the viewings where there were queues he was thoughtful enough to bring an umbrella and offered it to us and saved my son from the rain. These small details made me change my perspective on the whole industry and reassured me in the fact that there are genuine people in this industry. Both of these two are definitely an asset to the company. I would definitely recommend the Douglas Allen experience to anyone who is looking for a house to buy.

S · 7 March 2016

★★★★★ 5/5

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Fantastic service and support - Would Recommend

We evaluated our property with 4 different estate agents and found Douglas Allen the best in terms of their packages they had on offer, professionalism and liked their way of selling the property. We dealt with Shawn Vivian from the East Ham branch. We didn’t have to do much once we went with them. Professional Photographer came to our Flat, took the best pictures possible, within a week the property was on the Market, went for the Open Day viewing option and they managed to get 30+ appointments for the first viewing day. Shawn Vivian and his team were very pro-active in contacting the viewers and asking for their interest in the property and came back to me with best offers. I went with their recommended Solicitors who turned out to be great as well. Once I accepted the offer, staff at Douglas Allen especially Andrew Bilby were very good is contacting and chasing solicitors from both sides, pushing Management Company in providing packs etc. Overall I had a pleasant experience with them and if have to will use them again in the future.

Waris · 3 March 2016

★★★★★ 5/5

Trustpilot

Douglas Allen Barkingside, Truly The Best Agent In Town

Many agents boasted that they had the best staff, best photos and the most buyers. Having decided to sell my property multiple agency and experienced many of the high street agents I can say that Douglas Allen are really the only agent to truly have a proper marketing strategy, offer the best photos and actually have far more buyers than other agents. Daniel Bourne and his team are very proactive and really won't rest until the job is done. I will highly recommend using Douglas Allen and think Daniel Bourne is the most honest agent I have come across with the general mission to help. I would also like to thank Kayleesh who made me feel comfortable and was extremely professional when conducting many of the viewings.

Customer · 2 February 2016