Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleButler & Stag sold my home - I just want to say thanks, especially to Brad. He was exceptionally good, very professional and helpful. He kept in touch and updated me through the whole process. Viewing were always accompanied (even on his own time!) nothing was too much trouble. Highly recommend him and the team.
Sarah · 26 October 2019
Agent replied · 24 October 2024
Dear Sarah,
Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.
You were a pleasure to work with and we look forward to assisting you again in the future.
Kind Regards,
BUTLER & STAG
★★★★★ 1/5
TrustpilotI was appalled to learn how Butler &…
I was appalled to learn how Butler & Stag handled a tenancy involving tenants I know personally. Their treatment reflects not only a serious lapse in professional standards but also damages the reputation of landlords more broadly.
Robyn · 28 June 2025
Agent replied · 26 July 2025
Dear Robyn,
So sorry to hear that your friend has had a negative experience as one of our tenants.
I have spoken with our lettings management team and none of them can place the property or issues you have detailed.
Can you please email directly for me to investigate this further. neil.leahy@butlerandstag.com
★★★★★ 5/5
TrustpilotI would highly recommend Butler & Stag…
I would highly recommend Butler & Stag to anyone local looking to move, special thanks to Tony, Chris & Amanda who were all great throughout the whole process I would'nt look anywhere else should I look to move again! Thank you once again guys.
Alfie · 16 December 2021
Agent replied · 26 October 2024
Dear Alfie, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG
★★★★★ 5/5
GoogleAmanda from the completion team was fantastic. Unfortunately we didn’t have a very good solicitor and Amanda was a massive help on that front. I don’t know what we would of done with out her.
Francis · 10 January 2023
Agent replied · 9 January 2025
Dear Francis,
Thank you so much for your kind review. Delighted to be of service, good luck in your new home.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleJust wanted to say a big thank you to Wayne from butler and stag . He went above and beyond to find me the perfect property and I’m over the moon with the with the place he found. Will definitely be recommending.PositiveResponsiveness, Professionalism
Ricky · 23 January 2022
Agent replied · 22 January 2025
Dear Richard,
We’re so grateful that you took the time to share your positive feedback with us. You were a pleasure to work with.
Please let us know if we can be of any further assistance in the future.
Kind Regards,
BUTLER&STAG
★★★★★ 5/5
GoogleA Big Thank you to Neil & the team at Butler & Stag. We had our property on the market with another agent for several months and did not sell, Butler & Stag took over as our agent and sold within 4 weeks, providing an excellent service from start to completion. Would Highly recommend.
Jason · 26 October 2018
Agent replied · 24 October 2024
Dear Jason,
Thank you for taking the time to review our services. Thanks again for your custom.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleBradley has provided a very professional and efficient service throughout this transaction. Sales transactions can be taxing and stressful but when your agent provides regular updates and clear cut communication it really does make life easier. Butler and Stag and in particular Bradley are a definite 5 * recommendation.
Lee · 25 October 2020
Agent replied · 24 October 2024
Dear Lee,
Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.
You were a pleasure to work with and we look forward to assisting you again in the future.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleWe have viewed numerous properties with Butler and Stag and have been impressed by the polite, friendly and professional manner that was shown by their estate agents, especially Tony and Chris from the Theydon Bois branch.
I could not recommend them highly enough for anyone wanting to purchase or sell their property.
Jon · 26 October 2019
Agent replied · 24 October 2024
Dear Jon,
Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.
You were a pleasure to work with and we look forward to assisting you again in the future.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleHi I was a purchaser of a property through Butler and Stag - I worked with Daniel Micallef and he did a great job keeping in touch and guiding to a successful outcome. They are a quality firm ! Thanks again Michael
Mike · 9 February 2022
Agent replied · 8 February 2025
Dear Michael,
Thanks so much for the kind review. Delighted we could help with your purchase. Daniel is delighted with the 5 stars. Congratulations.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleReally happy with the service. Chris, Sarah and Peter were really helpful and responsive. They were really professional and also empathetic with our needs and found us a home which was exactly the house we were looking for. We would highly recommend Butler & Stag for all your estate agency needs.
Elizaveta · 11 January 2020
Agent replied · 9 January 2025
Dear Elizaveta,
Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.
You were a pleasure to work with and we look forward to assisting you again in the future.
Kind Regards,
BUTLER & STAG
Edit
★★★★★ 5/5
GoogleWe are very happy about the customer service received by Butler and Stag! Chris (Theydon Bois) was always available and he worked with great professionalism to make sure we had all the info needed. Thanks Chris for the help you gave us in getting our new lovely home!
Beatrice · 25 October 2020
Agent replied · 24 October 2024
Dear Beatrice,
Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.
You were a pleasure to work with and we look forward to assisting you again in the future.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
TrustpilotHighly recommend B&S
Freddie was extremely professional and responsive throughout my search and process. All changes and updates were communicated timely which allowed for a very smooth move in process. I am so happy in my new flat!
Dylan · 26 October 2022
Agent replied · 26 October 2024
Dear Dylan,Thank you so much for your kind review, Freddie is delighted with the five stars. Wishing you well in your new home!Kind Regards,BUTLER & STAG
★★★★★ 5/5
GoogleHaving received a last minute exchange date on my property last week, I spoke with Tony Game at Butler & Stag who kindly showed me around a lovely apartment in Theydon Bois.
Tony was extremely professional, efficient and helpful.....I can’t wait until I move in with my daughter tomorrow!
Thanks again! 😁
Kat · 11 January 2019
Agent replied · 9 January 2025
Dear Kat,
Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.
You were a pleasure to work with and we look forward to assisting you again in the future.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
TrustpilotBrilliant experience!
Amanda was amazing guiding through and following up with everyone throughout a very stressful process (property purchase)! The team at Bow office were great too - helping out with admin details to keep everything moving and on track. Would definitely recommend.
Angelika · 11 January 2022
Agent replied · 26 October 2024
Dear Angelika, Thank you for your kind words, so pleased the team were on hand to assist. Kind RegardsBUTLER & STAG
★★★★★ 5/5
GoogleWe recently purchased our first home through Butler and Stag Theydon Bois and had a great experience. Helga was brilliant and kept us updated at all times, excellent communication and nothing was ever too much to ask. Thank you so much!
Hannah · 26 July 2024
★★★★★ 5/5
GoogleOne of the first people in the property and we were able to wrap up the offer and sale very quickly. Tony worked hard to close out some trying queries. Neil and the team also helpful when needed, and a class act on the day we picked up the keys.
Nicolas · 26 October 2019
Agent replied · 24 October 2024
Dear Nicolas,
Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.
You were a pleasure to work with and we look forward to assisting you again in the future.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
TrustpilotSuperb & Professional
Fantastic service from Neil and his team in Theydon Bois. Although we didn’t move in the end, they went above and beyond to help us in what turned out to be a very testing and stressful situation. If we do consider moving in the future, would not hesitate to contact them again.
Claire · 25 July 2018
Agent replied · 26 October 2024
Dear Claire, Thank you for your review. Really appreciate you taking the time to share your comments. Kind Regards, BUTLER & STAG
★★★★★ 5/5
GoogleI can’t speak more highly of the service we received from Tony, Chris and Helga. They really listened to our needs during the sale of our house. The process can be challenging, but they helped us navigate through whilst keeping us in a calm place. Any issues arising were met with great advice , professionalism and friendliness.
A big recommendation from me
Paula · 16 July 2025
★★★★★ 5/5
GoogleWe would highly recommend Butler and Stag. They are a really great team, especially Julie and Tyler who we mostly dealt with. Extremely professional, helpful and friendly. They helped us get our dream home and were just as excited as we were when it all went through. Thank you to all!
Faye · 26 October 2018
Agent replied · 24 October 2024
Dear Faye,
Thank you for your kind words. Sorry its taken a while for us to reply. Always great seeing you around the village and we all hope you have many years of happiness here.
Best Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleI had an incredible experience working with Sophie, Lauren, and Wayne! They went above and beyond to help me secure the perfect rental property. Their professionalism, quick responses, and dedication made the entire process smooth and stress-free. I couldn’t be happier with the service they provided and would highly recommend them to anyone in need of reliable and friendly assistance in the rental market. Thank you to the team at Butler & Stag for making everything so easy.
Kirsty · 23 December 2024
★★★★★ 5/5
TrustpilotButler and Stag did a great job of…
Butler and Stag did a great job of listing our property, securing and overseeing viewings, and liaising with the eventual purchaser on our behalf. They were professional, responded to emails and telephone calls promptly, and delivered their services to a high standard. We are very happy with the service we received, and would recommend them highly.
MM · 18 July 2024
Agent replied · 22 November 2024
Thank you for your 5 star review, its always nice to see our hard work being recognised.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleVery professional from start to finish.... These guys really know their business. Huge thank you to Tony, Brad & Amanda for getting our messy chain over the line.... 'Highly Recommend'
Mark · 9 February 2023
Agent replied · 8 February 2025
Dear Mark,
Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move.
Good luck in your new home, please do let us know should you require further assistance in the future.
Best Regards,
BUTLER & STAG
★★★★★ 5/5
TrustpilotA letting agency that is professional
A letting agency that is professional, works as a team, provides a personal service and at a reasonable cost. Wholly recommendable.
Peter · 6 October 2025
Agent replied · 23 September 2026
Dear Peter,
Thank you so much for your lovely review! We’re delighted to hear that you found Butler & Stag to be professional, personal and great value.
We take real pride in working as a team while still providing a friendly, individual service to each of our clients, so it’s wonderful to know that this came across in your experience with us.
Thank you for your recommendation, it genuinely means a lot to the whole team. We look forward to continuing to provide the same high level of service in the future.
The Butler & Stag Team 🏡✨
★★★★★ 5/5
TrustpilotI recently sold my house through the…
I recently sold my house through the Theydon Bois office of Butler and Stagg.I found Tony and his team to be extremely professional and efficient. My particular thanks goes out to their Sales Progressor Amanda.She was a delight to deal with . Always so helpful straight talking , and easy to get a response from . This helped to facilitate a smoother process during what is a very stressful time.
Trish · 3 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
