Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery happy with the service that Butler and Stag provided to make our move to Theydon go smoothly. Bradley was always professional, helpful and friendly, and was quick to return our calls and answer our queries. A good experience.
Judy · 10 February 2020
Agent replied · 8 February 2025
Dear Judy,
Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.
You were a pleasure to work with and we look forward to assisting you again in the future.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleThank you so much to Tony, Chris and Helga for selling our house for us…. we have been happy with every part of the selling progress. And couldn’t be more grateful in a tough market for getting our sale through to completion ♥️.
Antoinette · 29 December 2023
★★★★★ 5/5
TrustpilotEXCELLENT
EXCELLENT. Day one, Daniel listening to my demands, Daniel very persuasive with his explanations & helping reach the right decisions for my approval Re: pricing & strategyDay three. On the marketDay four. ViewingsDay four. Offer of asking price.Job done. Not quiteLoads & loads of help from Dan and Ollie down the Roman.Up steps the tenacious Tigress Ms Amanda Schiavi, Butler & Stag's very own Chaser. referee, advocate, Fountain of knowledge & I'm sure dreaded by the entire legal profession but loved by buyers & sellers through Butler & StagA great company populated by nice, reasonable, professional experts. If I ever need to, I'll use them againAlan
Alan · 21 December 2021
Agent replied · 26 October 2024
Dear Alan, Thank you for your excellent review. So pleased that the team were on hand to assist. Wishing you all the best for the future. Kind Regards,BUTLER & STAG
★★★★★ 5/5
TrustpilotB&S sold my property professionally and…
B&S sold my property professionally and with very responsive communication which I like. They were always there quickly to discuss things and give me strong advice. My property was non-standard as it was timber framed however they have good experience with this and I believe that their access to the London market helped get the sale.In the final week when paperwork issues arose from the solicitors, they were on it every day and pushing hard to make the completion happen.Well done team!
Russell · 19 December 2021
Agent replied · 26 October 2024
Dear Russell, Thank you for your fantastic review. We are pleased to have been able to assist you with your sale. Kind Regards,BUTLER & STAG
★★★★★ 5/5
TrustpilotMy experience with Buter & Stag.
I had a very good experience working with Butler & Stag. They dealt with my house sale in an extremely professional manner and the team that I worked with (Amanda, Tony, Charlie) were exceptional and communicated everything to me throughout the whole process and made the entire process feel very simple and easy and not stressful at all. I would definitely recommend Butler & Stag and I will be using them again in future. Thanks all for your help. Kaye.
Kaye · 14 December 2021
Agent replied · 26 October 2024
Dear Kaye, Thank you for sharing your experience with Butler & Stag and for you kind words. Wishing you all the best for the future. Kind regards BUTLER & STAG
★★★★★ 5/5
TrustpilotI have just completed on a Property…
I have just completed on a Property purchased from the team at Butler and Stag, from the very offset meeting Chris the office manager at the Property for the viewing. I have found the team to be extremely professional with regular calls from Amanda during the process keeping things on track. Calls and emails are always answered in a timely manner.As a result of the service I received from the Sales Team headed up by Tony again very prompt at dealing with queries, I decided to ask Wayne from the rental team to source a tenant which again they have done. Again very professional keeping me in the loop at all times which resulted in sourcing an excellent tenant who moved in a day after completion.Highly recommend this team great work guys keep up the good work.
Hanif · 8 December 2021
Agent replied · 26 October 2024
Dear Hanif, Thank you for your kind words. Our team are pleased to have been able to assist you. Kind regards BUTLER & STAG
★★★★★ 5/5
GoogleWe sold & bought another property via Butler & Stag. The whole experience has been flawless. Huge thanks to Tony, and Chris went above & beyond. Would highly recommend this company
Wendy · 10 January 2022
Agent replied · 9 January 2025
Dear Wendy,
Coming from an industry peer that's brilliant feedback. Thank you for your custom and trust.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleThese guys are real professionals. They really listen to your needs and are ready to go the extra mile to help.
When our original chosen home fell through, they came up with an even better alternative within 48 hours, which was amazing. They really know the market in their targeted areas.
They always work hard to help you meet your deadlines, they keep you informed every step of the way and share your delight when it all goes through.
They could not have been more helpful, recommended without reservation.
Christine · 25 October 2021
Agent replied · 24 October 2024
Dear Christine,
Thank you for your glowing review, lovely words. So pleased we could assist you with your move.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleOverall I would say that our experience with purchasing a house through Butler & Stag has been stress free and well organised.
From the initial viewings organised by Ted through to the negotiations and eventual acceptance of our offer with Tony through to the contracts and chasing to make it get over the line with Amanda, everyone has been honest, helpful, organised, approachable and extremely communicative.
Add this all together and it means that we have always felt well informed of what’s going on, what’s expected and what is happening next. This has meant that our purchase has gone through with little to no stress at all and means that when we move in in a few weeks that we will do so with a smile and excitement on our faces!PositiveResponsiveness, Professionalism
James · 25 October 2021
Agent replied · 24 October 2024
Dear James,
Thank you for your kind review, lovely words.
The team work hard to get the job done and in the most professional and efficient manner possible. Always nice to know we have achieved this in our customers eyes.
Delighted we could help with your purchase, good luck in your new home.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleI had a great experience with Chris and Tony at butler and stag who both worked on the sale of my house in Buckhurst hill, as well as helping us secure a new property.
After having quite a negative experience with another agent, we then asked for their help to sell our home and it was sold within 3 days. It had previously been on the market with another agent for 3 months.
brilliant service, they are knowledgable, efficient and kept in regular contact to update me.
They made selling and looking for a new house an enjoyable experience and i would highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Helen · 25 October 2021
Agent replied · 24 October 2024
Dear Helen,
Thank you so much for the glowing review, Chris & Tony are delighted with your kind words. Thanks again.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleGot an apartment through them and i would definitely recommend them. From viewing to signing the tenancy Brad and Casey kept me informed of all the necessary steps and also answered all my questions with regards to the tenancy.
Nana · 10 February 2020
Agent replied · 8 February 2025
Dear Nana,
Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.
You were a pleasure to work with and we look forward to assisting you again in the future.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
TrustpilotButler and Stag in Theydon Bois were…
Butler and Stag in Theydon Bois were very professional in every aspect of not only selling our house but the purchase of another.A big thank you to all the team and keep up the good work in the village.
Stephen · 30 December 2019
Agent replied · 26 October 2024
Dear Stephen,Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.You were a pleasure to work with and we look forward to assisting you again in the future.Kind Regards,BUTLER & STAG
★★★★★ 5/5
TrustpilotButler & Stag are life savers !
Butler & Stag were committed and professional, I can’t recommend them enough ! Special thanks to Amanda who worked with us for weeks even taking up her free time !
Connor · 25 January 2022
Agent replied · 26 October 2024
Dear Mr Langan, Thank you for your kind review, you were a pleasure t work with and we are delighted to be able to assist with your move. Wishing you the best of luck in your new home. Kind RegardsBUTLER & STAG
★★★★★ 5/5
GoogleFrom viewing our dream home to buying our house Tony and the team were very helpful they work quickly and efficiently and made the buying process so easy and quick for us! Would highly recommend!
Tilly · 9 February 2021
Agent replied · 8 February 2025
Dear Tilly, Thank you for taking the time to review your recent experience you have had with our team at Theydon. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
GoogleI was a tenant of butler and stag and recently moved out I was looking to purchase a new property and Tony Game was very helpful and professional I would highly recommend butler and stag and thier wonderful team
NICOLA · 26 October 2019
Agent replied · 24 October 2024
Dear Nicola,
Thank you for the lovely review, good luck in your new home.
Best wishes,
BUTLER & STAG
★★★★★ 5/5
GoogleStaff are very helpful especially Amanda she help me understand everything and gave me all the encouragement I needed, found her and all staff very professional and helpfulPositiveResponsiveness, Quality, Professionalism, Value
Linda · 25 October 2021
Agent replied · 24 October 2024
Dear Linda,
Thank you for your kind review. Good luck going forward.
Kind Regards,
BUTLER & STAG
★★★★★ 5/5
TrustpilotGood quality properties (homes) and great service from the Bow team.
I was getting really despondent trying to find:a) a decent (let alone nice) place to liveb) that was affordable or even reasonably pricedc) good aread) would take petse) outside spaceAll during lockdown. Was considering moving right out of the area, despite living here for 20 years.The Bow team of Butler & Stag came in at the last hour, with 5 days to spare and came up with a lovely flat that suited all the above needs. They were efficient, helpful, and continue to be so as agents. Millie and Melisha have been great, and I have to say I really love the quality/standard of the properties on their listings. I am eternally grateful that I moved into this property after a particularly gruelling couple of years, and to the Butler & Stag Bow team.
Laura · 18 June 2021
Agent replied · 26 October 2024
Dear Laura, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG
★★★★★ 5/5
TrustpilotWe would like to thank ...Danielle…
We would like to thank ...Danielle ,Bradley ,Milo and Amanda for their professional help and advice throughout the sale and purchase of our properties. Although matters got a little tense towards completion , we were able to overcome these obstacles , with the help of the guys mentioned above .....we found this estate agents to be very competitive and front runners in the property market , but most importantly throughout the process remained attentive to their clients . Many many thanks to you all ...Cathy and Richard mccarthy
Cathy · 6 June 2021
Agent replied · 26 October 2024
Dear Cathy, Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move. Good luck in your new home, please do let us know should you require further assistance in the future. Best Regards,BUTLER & STAG
★★★★★ 5/5
TrustpilotI received a fantastic service from…
I received a fantastic service from Butler and Stag they helped me find tenants for my rental property. They also helped with contacts for contractors to help renovate, an inventory clerk and professional cleaners they were very supportive, efficient and knowledgable throughout. Sophie and Simon were my contacts they were excellent
Kirstin · 2 February 2023
★★★★★ 5/5
Trustpilotprofessional, helpful and available
The team at Butler and Stag have been professional, helpful and available from the outset.
Helen · 10 August 2025
Agent replied · 23 September 2026
Dear Helen, Thank you so much for your lovely review! We’re delighted to hear that you found the Butler & Stag team professional, helpful and available throughout your experience with us.
Providing a responsive and personal service is something we take great pride in, so it’s fantastic to know that you felt well supported from the outset.
Thank you again for choosing Butler & Stag and for taking the time to share your feedback. It’s hugely appreciated by the whole team!
The Butler & Stag Team 🏡✨
★★★★★ 5/5
TrustpilotExcellent Team
Excellent Team Butler and Stag Theydon are a joy to work with. Chris and Charlie took lead on the sale of my home and from start to finish gave me confidence, delivered on their promises and communicated with me. This is a team that know what they are doing, know the market and understand how to manage both buyer and seller. I completely recommend this agent and I am super impressed in their ability to deliver.
Hannah · 2 November 2021
Agent replied · 26 October 2024
Dear Hannah and Nicole, Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move. Good luck in your new home, please do let us know should you require further assistance in the future. Best RegardsBUTLER & STAG
★★★★★ 5/5
GoogleWe bought a house,many thanks to Chris from butler & stag, he helped us with everything a lot ,good job well done. Keep it touch on a future for next house!Many thanks!
Alexandru · 10 January 2021
Agent replied · 9 January 2025
Dear Alexandru,
Thank you for your kind review. Glad to have been of assistance.
Best Regards,
BUTLER & STAG
★★★★★ 1/5
TrustpilotAwful
I'm genuinely astonished by the positive reviews on here. My experience with Butler and Stag was a nightmare from start to finish. Perhaps the experience is positive for landlords, but as a tenant this was amongst the worst service I have ever experienced. When I went to look at the property it was being renovated and I was assured it would be finished by the time I moved in (which was three months away so I didn't think this would be too difficult). However, when I moved into the property there were no white goods in place, no lightbulbs, no heating (which initially was the case for around 3 months in the middle of winter), the wiring was not complete and the flat was filthy. This happened despite me having called and emailed multiple times to check things were in order, and being told it would be ready for me to move into. After moving in, I was constantly trying to sort things out to no avail, and they refused to negotiate a rent discount (even though, in my opinion, the flat was not fit to live in). When it came to moving out of the flat, they wanted to take deposit off me for cleaning (the flat was in a much better state than when I arrived, as evidenced by their own itinerary), a carbon monoxide monitor that had never been installed and had been left in a pile of rubbish (again evidenced), for one replacement lightbulb (there were zero in the whole flat when I arrived - I had to borrow one from next door) and for the marks their white goods installers had left on the wall (to be fair I didn't have evidence for this, but it was still annoying and felt like I was being robbed).The whole thing was incredibly stressful, and I wish I had never been anywhere near this company. It was such a shame, because the flat itself was beautiful, but was ruined by such an awful experience.
Ruth · 10 January 2021
Agent replied · 26 October 2024
Dear Ruth, Thank you for taking your time to share your feedback with us . I am disappointed to hear that you have had to face such difficulties with Butler & Stag and want to extend our sincerest apologies concerning all of those issued you have faced. As you can see from our other reviews, Butler & Stag take pride in maintaining the highest quality of customer service for all our clients whether that be landlords or tenants. I completely sympathise with you in relation to the issues you had reported and understand how frustrating this may have been at times. After looking into the notes on our system I can see that each issue that you reported was dealt with in an efficient manner and the relevant contractors were instructed to attend and rectify, in particular the heating issue. Unfortunately, instances do occur where replacement parts need to be ordered or machinery hired in order for the works to be completed so this may have caused a slight delay. In relation to the end of your tenancy the landlord acknowledged that due to the issues you had experienced he would not be expecting you to pay for a professional clean. However, it was expected that the oven (which was replaced with new at the start of the tenancy) to be left in a clean condition. I believe my colleague Melisha was able to negotiate with the landlord in relation to the deductions that were initially proposed and the only costs you were charged for were the oven clean and the damage to the walls which had been freshly painted at the start of the tenancy. Our Property Managers we are here to mediate between yourself and the landlord, however, there is only so much we can do to rectify such matters as ultimately, we are empowered by the landlord. We sincerely apologise once again for the experience you have had with Butler & Stag and can assure you that your feedback will be used to improve the level of service we provide going forward. Kind Regards,BUTLER & STAG
★★★★★ 5/5
GoogleHighly recommend very good letting agents. Wayne went above and beyond and found the right tenants quickly.
James · 9 February 2023
Agent replied · 8 February 2025
Dear James,
Thank you for your kind review. Delighted we could be of assistance with finding tenants for your property.
kind Regards,
BUTLER & STAG
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
